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Summary of reviewsCitizenM Paris La Défense, situated in the upscale district of La Défense, is praised for its strategic location, making it an extremely convenient choice for both concert-goers and business travelers. Its proximity to the Défense Arena and various public transportation options, including metro line 1, ensures easy access to both high-profile events and iconic Parisian landmarks. The hotel is also close to key attractions in La Défense, such as the Grande Arche and the Westfield Les 4 Temps shopping mall, providing guests with plenty of shopping and dining opportunities.
The hotel's breakfast stands out for its high-quality, delicious offerings, featuring a wide range of fresh products and barista-prepared coffees. Despite some criticisms about the cost and occasional lack of variety, the hearty and complete breakfast generally leaves guests satisfied. Dinner options, served 24/7, receive positive remarks for quality and atmosphere, although some guests noted the menu could be more varied and better organized.
Rooms at citizenM Paris La Défense are modern, clean and stylish, albeit compact. They are equipped with advanced technology, such as tablets to control room functions and offer impressive views of La Défense. Despite their small size, the rooms are designed efficiently and guests often praise the comfort and cleanliness of the accommodations.
Cleanliness is a major strength of the hotel with reviews frequently highlighting the spotless conditions and well-maintained facilities. The hotel boasts modern amenities, including small robot vacuums for hallway maintenance, further underscoring its commitment to hygiene.
The staff at citizenM Paris La Défense are consistently described as friendly and accommodating, contributing significantly to the hotel's inviting atmosphere. Their professionalism and hospitality enhance the overall guest experience, earning high praise despite occasional language barriers.
The hotel's technologically advanced environment includes fast and reliable free Wi-Fi, ideal for both work and leisure activities. While some guests encountered minor issues with the high-tech gadgets, the majority appreciated the modern, connected atmosphere.
Parking facilities receive mixed feedback with some guests finding the underground parking convenient and secure, while others noted difficulties in locating it due to poor signage and the high cost. Despite these challenges, the availability of on-site parking remains a valued option for many guests.
Lastly, the beds and bedding at citizenM Paris La Défense are frequently praised for their comfort, contributing to a restful stay. Overall, the hotel successfully combines modern design, technological innovation and strategic location, making it a solid choice for travelers seeking a comfortable and well-connected stay in Paris La Défense. Show more
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Hotel Taking Steps Towards Sustainability
This hotel holds a BREEAM 'Excellent' certification and is part of a chain where 100% of hotels have green building certifications. Over 90% of its electricity comes from renewable sources, and it targets net-zero operations by 2040. The hotel has eliminated plastic water bottles and 95% of cleaning chemicals, diverting over 95% of waste from landfill.
Business Hotel
citizenM Paris La Défense offers meeting spaces and convenient amenities such as complimentary Wi-Fi, a communal living room, and a banquet hall. The hotel includes a restaurant and a coffee shop/cafe. It is also located steps from Paris La Défense Arena.
Hotel with Parking
This hotel provides parking facilities. It is well-situated in Nanterre, providing easy access to nearby attractions.
Accessible Hotel
This hotel provides highly adapted accessible rooms with low-rise XL king-size beds, wheelchair-adapted space, and tablet controls for room functions. Bathrooms include grab bars, emergency pull cords, height-adjustable showerheads, portable shower seats, and raised toilet seats. The hotel is wheelchair accessible throughout, including upper floors via elevator.
4-Star Hotel
This hotel is a popular pick. It is well-located in Nanterre and known for its modern design and efficient service.
Room Types
King RoomThis room offers free high speed WiFi, a flat-screen TV and a private bathroom with a rain shower. It features an extra large bed with luxurious bed linen and a mini fridge with complimentary water. Free films are available upon request and a mood pad is also provided.
Guest Reviews
8.7
Very Good
Location
Located in the modern and upscale district of La Défense, citizenM Paris La Défense is lauded by guests for its exceptional geographical positioning, especially for those attending concerts and events at the Défense Arena. Situated directly opposite the Arena, the hotel provides unparalleled convenience for concert-goers, making it perfect for those who want a hassle-free experience, especially when attending high-profile events like Taylor Swift concerts.
The hotel is also acclaimed for its proximity to public transportation, being just minutes away from multiple metro and train stations, which ensures easy and efficient access to the heart of Paris. Metro line 1, in particular, provides a direct route to the city center, bringing you to iconic locations within 30 minutes. Additionally, business travelers appreciate the proximity to the area's business center, making it ideal for meetings and conferences.
Guests appreciate the quiet and modern environment of La Défense, which offers a calm retreat from the bustling city center while still providing easy access to shopping and dining options. Notably, the hotel is within walking distance of major attractions in La Défense, including the impressive Grande Arche and the extensive Westfield Les 4 Temps shopping mall, enhancing the convenience for both sightseeing and shopping.
In essence, citizenM Paris La Défense offers a strategic location that caters superbly to both concert enthusiasts and business travelers, providing a modern, quiet and well-connected base in one of Paris's most dynamic districts.
Breakfast
The breakfast experience at citizenM Paris La Défense generally leaves a positive impression on guests with numerous mentions of delicious, high-quality and varied options. Many reviews highlight a wide range of choices, from fresh products to barista-prepared coffees. Guests have particularly praised the hearty and complete nature of the breakfast offerings, describing them as tasty, filling and plentiful.
There is noteworthy appreciation for specific elements like fresh fruit juices, proper coffee and the selection of sweet and savory options. The breakfast spread is often described as excellent and of high quality, catering to different tastes. The convenience of having unlimited barista coffee adds to the appeal for many guests.
However, there are some criticisms regarding the cost with several guests noting that the breakfast is expensive for what it offers. Issues such as limited hot food choices, a lack of variety and occasional long waits for items to be restocked or for coffee to be served were also pointed out. Some guests felt that the breakfast could be more varied and that the quality could be better for a 4-star hotel.
Despite these critiques, the positive remarks about the breakfast generally outweigh the negatives, making it a notable feature of the citizenM Paris La Défense hotel experience.
Dinner
CitizenM Paris La Défense offers an accessible dining experience with food available 24/7, making it convenient for guests regardless of their schedules. Dinner quality is generally praised with several guests noting the excellent and good meals they enjoyed. Breakfast also gets high marks for being delicious, generous and varied, served in a bright and inviting setting. Snacks and cocktails from the bar also receive positive feedback with many appreciating the good atmosphere, particularly convenient for those attending nearby concerts.
However, there are mixed reviews regarding the variety and organization of the dining options. Some guests found the dinner menu limited and not particularly child-friendly, while others pointed out instances of disorganization, especially during late-night dining. The price of meals and drinks is noted by some to be on the higher side with long wait times for orders occasionally reported despite the tasty cuisine.
The staff generally receive commendations for their friendliness and attentiveness, though difficulties with language barriers were mentioned by a few. For those seeking alternative dining experiences, the hotel’s proximity to other good restaurants, including a sushi place and a shopping center, offers additional options.
In essence, while the dining at CitizenM Paris La Défense is accessible and of good quality, enhancements in menu variety and organization could elevate the experience further.
Rooms
The rooms at citizenM Paris La Défense have garnered varied impressions from guests with the overarching sentiment being a mix of admiration for their modern functionality and criticism of their size. The rooms are frequently described as small, compact and occasionally claustrophobic, aligning more with capsule-style accommodations ideal for short stays or solo travelers. They are optimally arranged to maximize limited space, featuring cutting-edge technology, such as tablets that control various room functions including lighting, temperature and entertainment systems.
Despite the tight quarters, guests appreciated the cleanliness, comfort and sleek design of the rooms, often highlighting their modern, stylish décor and efficient layout. The beds, though consuming significant room space, were consistently noted for their comfort. Many rooms boast impressive views of the Grande Arche or La Défense, adding an appealing visual element.
Technological amenities, including home automation systems and high-tech equipment, are standout features that enhance the guest experience. The fully connected rooms create a unique, futuristic atmosphere, while practical touches, such as well-maintained and easy-to-use facilities, contribute to overall guest satisfaction.
While some guests found the bathroom setup with its integrated and somewhat open design, less private, others appreciated the innovative approach. There were a few mentions of missing conveniences like coffee machines and additional storage space, which could impact longer stays.
In summary, citizenM Paris La Défense excels in providing modern, efficiently designed rooms that leverage technology to enhance guest comfort, making them particularly suited for short visits or business stays. However, the compact nature of the rooms can be a downside for travelers seeking more spacious accommodations.
Beds
CitizenM Paris La Défense receives high praise for its beds, which are frequently described as exceptionally comfortable and large with many guests raving about the oversized and king-sized options. The bedding is often noted for its quality, comfort and coziness, contributing positively to the overall experience.
However, some guests did mention specific issues, such as the bed's positioning against the wall, which can make access inconvenient and a few found the mattresses or pillows too soft or flat for their liking. Despite these minor complaints, the consensus highlights that the beds are a significant highlight, offering a solid rest for travelers.
Overall, the quality of the beds and bedding at CitizenM Paris La Défense evidently plays a crucial role in guest satisfaction, providing a comfortable retreat after a day of exploring the city.
Cleanliness
CitizenM Paris La Défense stands out for its impressive commitment to cleanliness, consistently receiving high marks from guests for its immaculate condition. Review after review highlights the hotel's clean and luxurious environment, both in the common areas and in the rooms. Many guests appreciated the modern and well-maintained facilities, noting the fresh and comfortable bedding, as well as the stylish and functional room designs.
The hotel's cleanliness extends to the public areas with the establishment's maintenance praised frequently. The presence of cutting-edge features, like small robot vacuums in the hallways, underscores the modernity and attention to detail that characterizes the property. Guests repeatedly described their stays as not just clean but exceptionally clean with terms like spotless and immaculately clean appearing regularly.
However, a few reviews pointed out inconsistencies in the cleaning services, including issues with room servicing and occasional overlooked details like minor stains and hairs. Despite these occasional lapses, the overall sentiment remains overwhelmingly positive with the establishment generally maintaining high standards of hygiene and cleanliness. The modern and chic design of the hotel, coupled with its cleanliness and helpful staff, makes it a solid choice for visitors seeking a tidy and well-kept stay in Paris La Défense.
Staff
At citizenM Paris La Défense, the standout feature noted by guests is the consistently friendly and accommodating staff. Whether checking in or navigating a stay, the staff are described as hospitable, professional and welcoming. They appear genuinely committed to making guests feel at home, always ready to assist with any needs.
Special mentions highlight the staff's attentiveness and kindness, marked by their courteous and polite demeanor. The multilingual nature of the team ensures a seamless experience for international travelers, though it's noted that not every member speaks French fluently. Despite this, their willingness to help and their warm, smiling approach leaves a lasting positive impression.
Overall, the team, including the welcoming faces at reception and the supportive service staff, receives high praise for their competence and dedication. They are characterized as dynamic and humane, working hard to ensure a pleasant stay for everyone. Whether it’s the bar, breakfast area or reception, nearly every interaction with the staff is described as pleasant and supportive, contributing greatly to the hotel's inviting atmosphere.
Wi-Fi
At citizenM Paris La Défense, guests can expect a technologically advanced and modern experience, particularly when it comes to the Wi-Fi and room connectivity features. The high-speed Wi-Fi is praised for being fast, reliable and stable, making it ideal for both work and leisure activities. The hotel offers free Wi-Fi throughout the premises and many guests found the Wi-Fi quality to be outstanding, reaching speeds up to 100 megabits per second.
In addition to robust internet connectivity, the rooms are equipped with a variety of high-tech gadgets. A standout feature is the tablet control system, through which guests can manage room functions such as lighting, temperature and entertainment. While everything from the TV channels to room controls is consistently in English, ensuring ease of use for international guests, some found the tablet interface a bit complicated and not always intuitive.
Despite the highly automated environment, there were occasional issues reported with the connected devices and technology integration, including network cuts for the television and problems with the gadgets in specific rooms. Nevertheless, the majority of guests appreciated the modernity and tech-rich atmosphere with the automated and gadget-integrated rooms being highlighted as a strong point of the hotel's unique offering.
Parking
At citizenM Paris La Défense, parking facilities garner a mix of feedback from guests. Positioned conveniently, the parking is located underneath the hotel, offering a sense of security and ease for those arriving by car. Many travelers appreciated the covered and safe parking place, describing it as clean and accessible with high-quality parking spaces.
However, some complexities arise with finding the parking due to poor signage and lack of direct access from the hotel, which can be difficult for first-time visitors. Additionally, a notable issue is the cost, as guests frequently mentioned the €25 per day fee as being steep with some suggesting that the price could be lower or even free for hotel customers. Despite these concerns, the overall consensus is that the parking, while expensive and somewhat challenging to locate, is convenient once accessed and ensures the safety of vehicles during the stay.
For those needing to park larger vehicles or electric cars, limitations exist with the garage accommodating cars only up to 1.90 meters in height and lacking Type 2 electric car chargers. Availability can also be an issue during peak times with some guests unable to secure spots despite prepayment. While public transportation parking nearby offers an alternative, it appears that the hotel's own facility, albeit pricey, remains a valued option for many visitors due to its on-site convenience.
4 Star
CitizenM Paris La Défense presents itself with the comfort and decoration one would expect from a four-star hotel, boasting a beautiful and well-maintained interior. The hotel amenities and overall ambience hold up to the comparable standards of other four-star establishments, providing guests with a comparable experience and value. The view from the hotel garners particular praise for its magnificence, further elevating the experience for visitors.
However, some aspects of the hotel fall short of the four-star expectations. Reviews frequently highlight the breakfast as overly simplistic and not meeting the standards expected for a hotel of this class. Similarly, the absence of additional amenities like a coffee or drinks tray in the room and items such as slippers and bathrobes, have been noted as surprising omissions for a four-star accommodation. Issues such as limited toiletries and storage space also detract from the overall experience.
Cleanliness and service have received mixed feedback with some guests noting inconsistency with the expected standard of a four-star hotel. Nonetheless, for those who prioritize the hotel's modern design and comfort, as well as its overall value, CitizenM Paris La Défense manages to stand out in a competitive market, even though it has areas that could benefit from improvement to consistently meet the four-star benchmark.
Business
CitizenM Paris La Défense is a popular choice for business travelers, particularly those visiting for short stays or professional events. The hotel is strategically located in the business-centric area of La Défense, making it highly convenient for accessing nearby workplaces, the business center and the trade show arena.
The property is well-suited for professionals, offering a variety of business-related amenities such as a business center, co-working spaces and a relaxation lounge. The high-tech features, essential for business use, are particularly appreciated for their practicality. The minimal yet efficient facilities are tailored to meet the needs of business travelers, making the hotel a perfect fit for 2-3 day trips.
Guests frequently highlight the seamless check-in process and self-service terminals, which add to the ease of their stay. The courteous and professional staff contribute to a smooth experience, providing attentive service and assistance when needed.
The hotel's calm and quiet environment, coupled with its proximity to key business venues, ensures a productive stay. Overall, CitizenM Paris La Défense is recognized as an ideal accommodation for professionals seeking convenience, efficiency and a business-friendly atmosphere in Paris.
Accessible
CitizenM Paris La Défense boasts remarkable accessibility that makes it a convenient choice for guests with disabilities. The hotel is well-situated, being easily accessible by public transport with metro and RER stations in close proximity. It’s also within reasonable walking distance to key points of interest, including just 500 meters from the La Défense Arena and near the central train station. The hotel's location also means local amenities such as bars, restaurants and shops are conveniently nearby.
Guests appreciated the high level of accessibility within the hotel, praising the ease with which they could navigate the facilities, including wheelchair-accessible rooms. The public areas and amenities were also highlighted as being very accessible, contributing to a comfortable stay whether visiting for leisure or business.
Despite some minor drawbacks like the crampedness of rooms and the impersonal nature of the hotel design, the overall convenience and accessibility of CitizenM Paris La Défense make it a strong option for disabled travelers looking for a well-connected and accommodating place to stay.
No, citizenM Paris La Défense doesn't have any pool.
No, a spa isn't available at citizenM Paris La Défense.
No, citizenM Paris La Défense doesn't allow dogs.
Yes, parking facilities are available at citizenM Paris La Défense.