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Grand Hotel Santa Lucia

Naples , Via Partenope, 46 (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGrand Hotel Santa Lucia exudes a unique charm, nestled perfectly along the stunning Bay of Naples, offering breathtaking views of the harbor, Mount Vesuvius and the vibrant waterfront life. Situated in a safe and fashionable neighborhood, the hotel is just a short distance from Naples’ historical center and key attractions, which makes it convenient for both leisure and business travelers.

Guests frequently cherish the tranquil walks along the seafront promenade and appreciate easy access to a variety of local restaurants, bars and the ferry terminal for island explorations. The hotel's elegant structure, coupled with classy interiors and spacious rooms, creates a charming and cozy atmosphere. The attentive staff are praised for their welcoming demeanor, contributing significantly to the guests' positive experiences.

The breakfast at Grand Hotel Santa Lucia garners high praise for its variety, quality and the accommodating service of the breakfast staff, providing a high-quality start to the day. Although there are occasional comments about minor lapses, such as the need for luxury items or speed during peak times, the overall feedback remains highly positive. The hotel’s dining options, including its own restaurant and bar, receive commendations for serving delicious meals and light lunch offerings that guests relish, especially amidst the scenic views.

The rooms are consistently highlighted for their cleanliness, spaciousness and elegant decor, often featuring beautiful sea views and modern amenities. Larger rooms and suites with balconies are particularly appreciated for their comfort and tranquility. Some minor issues like occasional cigarette smell, soundproofing or small room sizes were noted, but these do not overshadow the overwhelmingly positive feedback.

Cleanliness throughout the hotel is a standout feature with guests frequently describing the property as immaculate and well-maintained. The hotel's commitment to maintaining a spotless environment is evident, contributing to an overall grand experience.

The staff at Grand Hotel Santa Lucia receive universal acclaim for their professionalism and friendly service. Individual staff members are often mentioned by name, reflecting their exceptional kindness and attentiveness, which significantly enhance the guest experience.

Despite some mixed reviews about the WiFi with some guests finding it ultrafast and others reporting instability, the Internet service generally meets expectations in many areas of the hotel.

Parking is available, albeit at a higher fee and the valet service is highly recommended by those who choose to drive to Naples. The hotel’s prime location, combined with its excellent family-friendly amenities and services, make it an ideal choice for those traveling with children.

Grand Hotel Santa Lucia's well-appointed rooms, excellent service and strategic location strongly appeal to business travelers as well. The amenities and convenience offered for hosting meetings or conferences make the hotel a favored option for professional stays.

A few accessibility issues exist, such as the lack of elevator access in certain areas, but the majority of guests have a positive and accommodating experience. The hotel also creates a romantic atmosphere, making it a popular choice for honeymooners and those seeking an idyllic romantic getaway.

Overall, Grand Hotel Santa Lucia offers a superb blend of luxury, comfort, exceptional service and stunning views, making it a top destination for travelers seeking a memorable stay in Naples.
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Luxury Hotel

A prestigious hotel in Naples, Grand Hotel Santa Lucia showcases Art Nouveau style and epitomizes elegance and distinctive flair. It offers panoramic views that include Vesuvius and the entire Bay of Naples, providing a luxurious stay.

Hotel for Honeymoon

An Art Nouveau hotel with a blend of vintage elegance and modern amenities. Offers panoramic views of Mount Vesuvius and the Bay of Naples, creating a romantic and memorable experience.

Family Friendly Hotel

Located near the sea, this hotel offers a luxurious stay with spacious rooms suitable for families. Its proximity to the port and other attractions makes it a great base for family excursions.

Dog Friendly Hotel

This hotel is pet-friendly and known for its excellent service and prime location near the harbor. It provides a luxurious experience, ensuring a comfortable stay for guests and their pets. The hotel's proximity to the waterfront makes it ideal for walks with dogs.

Dogs Stay Free

Romantic Hotel

Grand Hotel Santa Lucia provides unmatched elegance and a distinctive flair in an Art Nouveau setting. It offers panoramic views of Vesuvius and the Bay of Naples, creating a romantic backdrop for a memorable stay.

Hotel with Gym

The hotel offers a gym with all the necessary equipment for a great workout. Guests can enjoy a view of Vesuvius and the Bay of Naples from the rooms.

4-Star Hotel

A historic and elegant 4-star hotel situated on the seafront, offering refined and comfortable rooms. Its quality is reflected in its classic design, attentive service, and desirable location near attractions.

Hotel where Dogs Stay Free

Located on the waterfront, this grand hotel welcomes dogs and offers comfortable accommodations. Its prime location provides easy access to the city's attractions and pet-friendly walking areas.

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types

Standard Double Room With air conditioning, an LCD TV and a minibar.

Double Room with Sea View Includes a bathrobe and slippers and offers panoramic views across the Bay of Naples. With air conditioning, LCD TV and balcony.

Suite with Sea View Large suite with a bath or shower, bathrobe and slippers. It overlooks the Bay of Naples and features air conditioning, LCD TV and balcony.

About Grand Hotel Santa Lucia

License: IT063049A14RW8B3M3

Guest Reviews

8.9

Excellent

Location

Nestled in an enviable location, the Grand Hotel Santa Lucia is a gem in the Santa Lucia area on the stunning Bay of Naples. Guests rave about its perfect positioning right across from the harbor and the tranquil small marina, creating a picturesque backdrop for a leisurely walk along the water. Situated just a short taxi ride from the historical center of Naples, the hotel is also within walking distance to a multitude of restaurants, bars and key attractions such as Castel dell'Ovo and the Piazza del Plebiscito. The safe, fashionable neighborhood further enhances its appeal, providing both convenience and tranquility.

The hotel's position allows guests to enjoy magnificent views of the Gulf of Naples, Mount Vesuvius and the vibrant waterfront life. Its proximity to the ferry terminal ensures easy access to nearby islands, making it a strategic base for exploring the city and beyond. The beautiful structure of the hotel, combined with its classy interiors and spacious rooms, adds to the overall charm. Guests particularly appreciate the welcoming staff and excellent breakfasts, which complement the superb location. Whether for a stroll along the seafront promenade or a venture into Naples’ historic areas, the Grand Hotel Santa Lucia offers an exceptional and unforgettable stay.

Breakfast

The breakfast experience at the Grand Hotel Santa Lucia has received overwhelmingly positive feedback from guests. Many have described the breakfast as very good, substantial and rich, often exceeding expectations. The variety and quality offered at the breakfast buffet have been frequently highlighted with excellent and delicious selections that cater to different tastes. The hotel is noted for having a wide range of options, including plant-based milk, which can be a rare find in Italy.

Guests have praised the breakfast staff as phenomenal, friendly and very professional, enhancing the overall experience. The breakfast area itself is described as tastefully decorated and some guests have enjoyed a beautiful view of Castel dell'Ovo while dining. The hotel's effort to cater to special occasions, like surprising guests with a birthday cake, has also been appreciated.

However, a few guests suggested areas for improvement, noting that while the breakfast is generally very good, it sometimes lacks luxury items that would match the hotel's high standards. Some reviews mentioned that service at breakfast could be slow and that the quality of breakfast fell short of the hotel's otherwise impeccable level during peak times or due to special circumstances such as Covid-19 restrictions.

In summary, the Grand Hotel Santa Lucia offers a hearty, varied and high-quality breakfast with excellent service, making it a delightful start to the day for most guests.

Dinner

The Grand Hotel Santa Lucia offers a delightful culinary experience that guests often praise. With a superb location along the bay, guests can enjoy stunning views while dining at many excellent nearby restaurants. The hotel's own restaurant serves exceptionally well-prepared and diverse cuisine, despite its smaller size. The dinner consistently receives high marks for being delicious, even though one review mentioned the food being quite cold. In addition to dinner, the bar serves good food and the light lunch offerings are exceptional.

Though some guests noted that the menu could benefit from expansion and found the breakfast pricey, the general consensus was positive with frequent mentions of excellent service. The dining experience at the hotel is complemented by excellent breakfast service, although a few guests expressed that the restaurant deserves a more fitting position and size given its high-quality offerings. Overall, the dining options at Grand Hotel Santa Lucia contribute to a memorable stay, enhanced by its prime location for scenic walks along the Lungomare.

Rooms

Grand Hotel Santa Lucia impresses with its spacious and comfortable rooms, many of which offer stunning views of the sea. The rooms are consistently praised for their cleanliness and modern furnishings, providing a cozy and elegant atmosphere. Despite some small room sizes and the occasional cigarette smell, guests generally find the accommodations to be comfortable and well-equipped. The bathrooms are noted to be large and beautiful, though some guests found the combination of bathtubs and showers a bit challenging.

The property features rooms that are beautifully decorated in authentic old Naples style, often with parquet floors. Recent renovations have enhanced the sophistication and functionality of the spaces with high-quality furniture and meticulously kept interiors. Larger rooms and suites frequently come with balconies, providing fantastic views that contribute to a quieter, more relaxed setting—an oasis amid the bustling central location.

However, not all feedback is glowing. Some guests reported issues with soundproofing and central air conditioning and a few found the rooms smaller or less pleasant than expected. Despite these minor setbacks, the hotel's luxurious feel, combined with professional, attentive staff and a serene environment, ensures a pleasant stay for most visitors.

Beds

Visitors to the Grand Hotel Santa Lucia frequently remark on the high quality of the beds. Many guests find the beds comfortable with several specifically noting their larger-than-expected size and cleanliness. Descriptions such as “super comfy bed” and “comfortable bed” are common, highlighting the general satisfaction with the sleeping arrangements. On the other hand, a few reviews mention that the beds and pillows could be more comfortable with some finding the beds hard or outright uncomfortable. Additionally, some visitors encountered smaller double beds or a small double sofa bed, which didn’t meet their expectations. Overall, however, the majority of comments reflect a positive experience with the hotel’s bedding, emphasizing comfort and roominess.

Cleanliness

Located in a prime waterfront area, Grand Hotel Santa Lucia boasts a reputation for offering guests an immaculate and stylish environment. The facilities are impeccably maintained and decorated with a tasteful eye. The rooms themselves consistently impress with their high standards of cleanliness, often described as spotless, extremely clean and well-maintained. The overall clean and sanitized atmosphere extends not only to the rooms but to the entire property, contributing to a comfortable and grand experience for all who stay.

Guests particularly appreciate the quick and thorough cleaning service, ensuring that rooms are always ready and inviting. However, a few have noted isolated incidents of less satisfactory cleanliness, such as dust or overlooked areas. Despite these occasional lapses, the hotel's commitment to cleanliness is evident and has been highlighted as a significant aspect of the guest experience.

For those seeking a clean and elegant stay in a beautifully maintained setting, Grand Hotel Santa Lucia delivers an overwhelmingly positive and reassuring environment, making it a top choice for travelers.

Staff

The Grand Hotel Santa Lucia's staff have received overwhelmingly positive feedback from guests, who describe them as friendly, professional and consistently helpful. Many reviews highlight the team's attentiveness, courteousness and efficiency, noting that both the welcoming front desk managers and responsive room attendants contribute significantly to the guests' pleasant experiences. Staff members like Giovanni and Marilena are often mentioned by name for their exceptional kindness and assistance. Guests appreciate the staff's ability to handle requests and organize transfers seamlessly, indicating strong organizational skills and collaboration across all roles. The hotel not only boasts a great location and beautiful property but is also praised for its cleanliness and excellent service, making it a standout choice for visitors seeking superb hospitality.

Wi-Fi

The WiFi experience at Grand Hotel Santa Lucia has received mixed reviews from guests. While some guests found the WiFi to be ultrafast, reliable and providing good coverage within their rooms, others reported that the connection was poor, unstable or simply did not work in certain areas, particularly in the rooms. A few noted that the WiFi performance was better in the lobby compared to the private rooms. Despite these issues, there were still mentions of good WiFi service in some guestroom experiences. Overall, while the hotel offers fast and reliable internet for some, improvements could be made to ensure a consistent experience throughout the property.

Parking

The reviews of parking at the Grand Hotel Santa Lucia highlight a mix of experiences. Valet service is noted as particularly convenient and effectively managed, often recommended by guests. However, it is important to be aware that parking comes with an additional fee, frequently described as expensive, costing around €40 per night. The parking is not owned by the hotel, contributing to the charges being separate. Despite the convenience of valet service, some guests mentioned issues like crowdedness and certain sections being cordoned off, which might affect availability. Nonetheless, having the option to park, even for a fee, is considered essential for those traveling to Naples by car.

Family

The Grand Hotel Santa Lucia has garnered positive feedback for its family-friendly atmosphere and exceptional amenities for kids. Guests have highlighted the hotel's kid menu as "good," which caters specifically to young palates. The high-quality service is notable with friendly and highly trained staff, ensuring that families feel welcome and well cared for during their stay.

The location is another standout feature, offering an "exceptional location with a wonderful view" and "sea view" rooms, enhancing the overall experience for both parents and children. Travelers frequently mention the "magnificent experience" they had, largely influenced by the combination of the beautiful surroundings and the attentive service.

Additionally, the general excellence in service, location and breakfast options further elevates the experience for families staying at the hotel. The Grand Hotel Santa Lucia comes highly recommended for those seeking a blend of comfort, stunning views and child-friendly dining options.

4 Star

Grand Hotel Santa Lucia is a 4-star establishment that impresses guests with its elegance and service, often exceeding expectations that one might have of similar European hotels. Many visitors find the hotel deserving of its four-star rating, describing it as beautiful, fully renovated and thoroughly modern. Guests appreciate its central location, which makes it an ideal base for exploring Naples.

The hotel successfully blends classic charm with contemporary touches, creating a pleasant atmosphere for travelers. Fine dining options are available, enhancing the overall experience. However, there are some areas that fall short of the four-star promise. Some guests noted the absence of basic amenities such as in-room tea and coffee facilities, as well as occasional cleanliness issues with towels and poor sound insulation.

Overall, Grand Hotel Santa Lucia delivers a solid four-star experience, worthy of its rating with a few areas that could benefit from improvement.

Business

Grand Hotel Santa Lucia proves to be an excellent choice for business travelers. The hotel offers a comfortable atmosphere that is conducive to work with well-appointed, luxurious rooms providing a workspace that meets professional standards. The centralized meeting rooms are a significant plus, making it convenient for hosting business gatherings or conferences. The fantastic location further enhances the overall experience, making business trips both effective and enjoyable. This hotel allows for a seamless blend of work and relaxation, underscoring its suitability for business purposes.

Accessible

Grand Hotel Santa Lucia offers a prime location with easy access to many sites, including the nearby Beverello Port and convenient bus stops. Guests appreciate the well-located venue, highlighting its proximity to key attractions and the stunning sea views within walking distance. The hotel’s rooms are described as both great and fully refurbished with quick elevator service that aids in easy navigation. Guests commend the extraordinary services and accommodating staff, particularly noting a helpful shuttle driver. However, it's important to note that the hotel has limitations for disabled guests, as certain stairs lack lift or elevator access. Despite this, many guests express their intention to return, indicating a positive overall experience.

Honeymoon

Nestled right by the marina, Grand Hotel Santa Lucia is touted as the perfect spot for a romantic getaway, particularly for honeymooners. Described as a luxury hotel, it comes highly recommended for honeymoon trips. One standout experience includes guests finding a surprise birthday cake on the breakfast table, making special occasions even more memorable. The hotel offers a full range of amenities and boasts close proximity to main attractions. Couples have noted the exceptional service with some receiving complimentary suite upgrades for their first wedding night, further cementing its reputation as the best place to celebrate such special moments.

Luxury

Grand Hotel Santa Lucia offers an exceptional experience that feels akin to a 5-star stay despite its 4-star rating. Guests have repeatedly highlighted its luxurious features and high standards, making it synonymous with top-tier hospitality. The hotel is remarkably elegant and spacious, ensuring a comfortable and opulent stay for its visitors. Its pristine and fabulously clean environment contributes significantly to the overall luxurious atmosphere.

Situated with an enviable location overlooking the Gulf of Naples, the hotel boasts both a stunning exterior and interior, adding to the grandeur of the stay. The rooms are notably large, some even featuring whirlpool tubs and are equipped with all modern comforts, enhancing the experience of luxury. Professionalism is evident in every aspect of the hotel's services, reinforcing its high level of quality. Despite minor suggestions indicating room for progress, Grand Hotel Santa Lucia stands out as a premier choice for those seeking a luxury hotel experience. Elevated and elegant, it captures the essence of sophisticated travel and comfort.

Romantic

The Grand Hotel Santa Lucia offers an ideal setting for a romantic getaway or honeymoon. Guests frequently praise the peaceful location and stunning, breathtaking views of the Bay of Naples. Waking up by the sea is often described as priceless with balconies providing views of the Gulf and Castel dell’Ovo. The opening towards Posillipo is particularly noted for leaving guests breathless, enhancing the romantic atmosphere of their stay.

No, Grand Hotel Santa Lucia doesn't have any pool.

No, a spa isn't available at Grand Hotel Santa Lucia.

Yes, Grand Hotel Santa Lucia welcomes dogs.

Yes, parking facilities are available at Grand Hotel Santa Lucia.

Yes, Grand Hotel Santa Lucia has a gym.

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