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Summary of reviewsEurostars Hotel Excelsior in Naples is highly recommended by guests, primarily for its exceptional location on the waterfront, offering stunning views of the Bay of Naples, Mount Vesuvius and Capri. The hotel's central position near key landmarks, restaurants and shops, along with its romantic surroundings on the Lungomare promenade, adds to its allure. The rooftop terrace is particularly praised for its breathtaking sea views and charming ambiance.
The breakfast experience at the hotel is also well-regarded, featuring a diverse selection of regional specialties and fresh products served on the scenic rooftop terrace. The quality and abundance of the buffet, along with the attentive and friendly service, enhance the overall dining experience. Despite some criticisms regarding the variety and temperature of the hot food and the high cost of breakfast, the general sentiment remains positive.
Dinner at the hotel's penthouse restaurant is lauded for its magical panoramic views and charming terrace setting. Guests appreciate the professional and helpful staff who enrich their dining experience. While opinions on food quality vary with some finding the cuisine exceptional and others less impressed, the dining experience with views of the Gulf and the castle is memorable for most guests.
Rooms are frequently praised for their spaciousness, elegance and cleanliness. Many guests enjoy the beautifully decorated interiors and the spectacular sea views from large balconies and terraces. Comfort and soundproofing are noted as key features, ensuring a restful stay. Though a few rooms might appear outdated, the overall experience is enhanced by the classic charm and historical elegance of the accommodations.
Cleanliness standards at Eurostars Hotel Excelsior are generally high with many guests highlighting the spotless condition of the rooms and common areas. Occasional lapses in maintenance are noted, but the overall perception of the hotel's hygiene remains positive.
The staff at the hotel are commended for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming atmosphere. Exceptional service from team members like Giuseppe, Rita, Lucio and others is frequently mentioned, enhancing guests' stay experiences.
Despite the hotel's luxurious amenities, the WiFi service is a notable downside with frequent complaints about weak and unstable connectivity. An upgrade in this area would greatly benefit guests.
Valet parking is efficient and convenient, although the cost and separate billing can be a concern for some guests. The collaborative effort with nearby Garage Santa Lucia ensures a smooth parking experience, despite the high expense.
For families, the hotel is highly accommodating, offering spacious rooms and suites suitable for children. The overall family-friendly environment, thoughtful amenities and welcoming atmosphere make it an excellent choice for family vacations.
Lastly, the beds at Eurostars Hotel Excelsior are generally praised for their comfort with many guests enjoying a restful sleep experience. Despite some occasional issues with mattress comfort and condition, the majority of reviews highlight high satisfaction with the bedding quality.
Overall, Eurostars Hotel Excelsior excels in providing elegant accommodations, excellent service and remarkable views, making it a favored choice for travelers visiting Naples.
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