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Summary of reviewsMicrotel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake enjoys a prime location in Houston's bustling district right across from Space Center Houston, making it perfect for space enthusiasts and vacationers alike. Guests repeatedly praised the convenience of walking to the NASA Museum and the proximity to shopping centers, convenience stores and various dining options within walking distance. The quiet neighborhood is appreciated, providing a peaceful place to relax after a day of exploration. Despite some mentions of outdated plumbing and soundproofing issues, the hotel's cleanliness, polite staff and friendly atmosphere were consistently highlighted.
The breakfast at the hotel is described as basic but sufficient, featuring items like cereal, waffles, bagels, muffins, yogurt and fruits. Although some guests noted a lack of variety and occasional supply issues, the cleanliness of the breakfast area and the availability of hot coffee were positive points. The complimentary breakfast is appreciated, even if it could benefit from better management and variety.
Room reviews are mixed with many guests appreciating the cleanliness, daily housekeeping and spaciousness, particularly in rooms with kitchenettes. However, some visitors found the rooms small or cramped and mentioned odors, cleanliness issues and maintenance problems like broken shower handles and leaky fixtures. The hotel’s location next to Space Center Houston is a strong point, but the outdated appearance and occasional sporadic cleanliness detract from the experience for some.
Cleanliness received mixed reviews. While many guests found the rooms clean and the beds comfortable, there were several complaints about dirty carpets, musty smells and bugs. Inconsistent housekeeping services and specific issues like shredded curtains and sticky carpets were also reported. The well-maintained property and accommodating staff are positive aspects, but attention to detail and updates are needed.
The staff earned high praise for their friendliness and helpfulness with front desk personnel and receptionists frequently highlighted for their kindness and eagerness to assist. Positive interactions with the manager were noted, especially in flexible situations. However, a few reviews mentioned less enthusiastic staff members, suggesting a need for additional training and oversight.
The pool offers a mixed experience; while described as inviting and well-located, cleanliness issues such as a dirty or green appearance and occasional closures detract from its appeal. The presence of noisy guests around the pool area was also noted, indicating room for improvement.
Beds received mixed reviews as well with many guests praising their comfort, softness and cozy feel. However, some visitors encountered issues such as dirty bed sheets, hard and uncomfortable mattresses and improperly made beds. Despite these occasional issues, the beds generally lean towards providing a comfortable experience.
Overall, Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake is a well-located hotel with a friendly staff, clean rooms and convenient amenities, though it could benefit from improved maintenance and more variety in breakfast offerings. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Room Types
Queen Suite - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Queen Room - Non-SmokingProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room - Disability Access/Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen Beds - Disability Access/Non-SmokingFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This wheelchair accessible quadruple room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.
Suite with Two Queen Beds - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite is air-conditioned and features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe.
Guest Reviews
6.9
Rated
Location
Nestled in the heart of Houston's bustling district, 'Microtel Inn & Suites by Wyndham' offers a prime location that makes it the perfect base for space enthusiasts and vacationers alike. The hotel's standout feature is its unbeatable proximity to Space Center Houston, placed directly across the street. This ideal location allows guests to save on parking fees and enjoy a leisurely walk to the NASA Museum in just a few minutes. Many reviews highlight the convenience of having the Space Center literally steps away from the hotel.
Apart from its NASA-adjacent setting, the hotel provides easy access to a variety of shopping centers, convenience stores and a plethora of dining options just within walking distance. Guests have appreciated the quiet neighborhood and the absence of heavy traffic, making it a peaceful place to unwind after a day of exploration.
Although some reviews mentioned areas for improvement like old plumbing and soundproofing issues, the hotel's cleanliness, polite staff and overall friendly atmosphere were repeatedly praised. The close proximity to attractions like the Kemah Boardwalk and local eateries adds to its appeal, making it an excellent choice for visitors to the area. Overall, the location of 'Microtel Inn & Suites by Wyndham' is consistently described as fantastic, ideal and simply the best for those planning to visit Space Center Houston.
Breakfast
The breakfast experience at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake generally leans towards simplicity and adequacy. Guests frequently pointed out that the breakfast offerings were basic, often consisting of items like cereal, waffles, bagels, muffins, yogurt and fruits. The breakfast area was noted to be clean and the waffles were a highlight for many.
However, there are several mentions of limited variety and portions running out quickly, especially early in the morning. Items were not replenished promptly, leading to empty stations and a need to request more food from the staff. The service in the breakfast area seemed inconsistent with occasional complaints about rude or unhelpful behavior from the morning desk staff.
Despite the limitations, the breakfast was described as fine and sufficient to start the day, particularly appreciating the complimentary nature and the availability of hot coffee. The close proximity to NASA was also seen as a significant advantage, although it did not fully offset the need for improvement in breakfast offerings.
In summary, while the breakfast at the hotel met basic needs, it could benefit from greater variety and better management of supply to enhance the overall guest experience.
Rooms
The overall sentiment about the rooms at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake is mixed. On a positive note, the rooms are generally described as clean and comfortable. Several guests appreciated the spaciousness, especially the ones equipped with kitchenettes and pleasant décor. Cleanliness is often highlighted with mentions of rooms being cleaned daily and bed linens and towels being in good condition.
However, some reviews indicate that comfort can vary. Certain guests mentioned that the rooms were small or cramped, particularly the wheelchair-accessible ones. Odors and cleanliness issues, such as a lack of thorough vacuuming and dirty microwaves, were pointed out and there were some reports of maintenance problems like broken shower handles and leaky bathroom fixtures.
The hotel location across from the Space Museum is a strong point, adding convenience for visitors. Still, the outdated appearance and sporadic cleanliness of the rooms seem to be a detractor for some guests. Overall, while comfort and cleanliness are generally reported, inconsistencies and maintenance issues appear to affect some visitors' experiences.
Beds
Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake features beds that have garnered mixed reviews from guests. Many visitors complimented the comfortable beds, often mentioning how soft and cozy they were. Some even described the beds as heavenly and noted their appreciation for comfy mattresses and the quality of sleep they provided.
However, the feedback also highlighted some negative experiences. A few guests found the beds to be dirty or mentioned issues with cleanliness such as filthy bed sheets and unclean bedding. There were also comments about beds being hard and uncomfortable or not properly made. Additionally, a small bed size and a sticky carpet near the bed were also noted among the concerns.
Overall, the beds at this hotel seem to lean towards providing a comfortable experience, though there are occasional issues with cleanliness and maintenance that guests should be aware of.
Cleanliness
Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake receives mixed reviews regarding cleanliness. On a positive note, many guests commend the hotel for its clean rooms and comfortable beds. They highlight that the property is well-maintained, although not the most modern. Several reviewers also appreciate the pleasant and accommodating staff.
However, there are considerable concerns about the overall cleanliness with mentions of dirty carpets, musty smells and bugs being common complaints. Some guests noted that their rooms were not completely cleaned upon arrival and that housekeeping services were inconsistent. Problems such as water under the sink, sticky carpets and outdated facilities were also noted. Specific issues like shredded curtains, a room smelling of urine and insufficient vacuuming further detract from the experience. Thus, while the hotel does have a reputation for providing a clean and comfortable stay overall, attention to detail and updates could significantly improve guest satisfaction.
Staff
The staff at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake have generally earned high praise from hotel guests for their friendliness and helpfulness. Visitors noted that the front desk personnel and receptionists consistently displayed kindness and were eager to assist with various needs, such as providing dinner restaurant suggestions or handling room switch requests. Guests appreciated the pleasant demeanor of the weekend staff and their strong communication skills. There were also mentions of specific employees, including a notably helpful staff member of Indian descent and a very attentive and sweet clerk.
Interactions with the manager were described positively, particularly in instances requiring flexibility, such as when guests needed to cancel bookings. However, a few reviews indicated that some staff members were less enthusiastic and that management might benefit from additional training and stricter oversight to ensure consistency.
Overall, the prevailing sentiment is that the hotel staff significantly contribute to a welcoming and accommodating atmosphere.
Pool
The pool at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake offers a mixed experience for visitors. Positively, guests often describe the pool as inviting, nice and adequate for a morning dip. Its outdoor location provides a pleasant setting for a refreshing swim. Some visitors have noted that the pool is well-maintained and open, adding to its appeal as a relaxing spot.
However, there are recurring complaints about cleanliness. Several guests mentioned that the pool appeared dirty, green and in need of a good clean, detracting from its overall enjoyability. On occasion, the pool was reported to be closed and the lack of housekeeping service for stayovers meant guests had to collect clean towels themselves from the front desk. Additionally, the presence of noisy guests around the pool area was highlighted as a minor drawback.
Overall, while the pool has the potential to be a nice feature of the hotel, concerns regarding its cleanliness and occasional maintenance issues need addressing to fully enhance the guest experience.
Yes, Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake.
No, Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake doesn't allow dogs.
No, parking facilities aren't available at Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake.
No, Microtel Inn & Suites by Wyndham Houston/Webster/Nasa/Clearlake doesn't have a gym.