The Fairfield Inn & Suites by Marriott Omaha Downtown is a hotel that is highly praised by its guests. The staff is a standout feature with many guests raving about their friendliness and helpfulness, particularly at the front desk. Terrell and Omar are specifically mentioned for their exceptional service. The hotel is also noted for its cleanliness with guests appreciating the attention to detail. While there are a few negative comments about some staff members being rude, the majority of reviews are overwhelmingly positive. Overall, guests feel welcomed and at home at this hotel.