Regal Réseau Hotel & Spa
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Summary of reviewsRegal Réseau Hotel & Spa in Negombo enjoys favorable reviews primarily for its superb beachfront location, just a short drive from the airport, making it convenient for both arrivals and departures. Guests laud the magnificent ocean views and beautiful sunsets, enhanced by a rooftop pool and bar offering unparalleled panoramas.
The breakfast experience receives high marks for its variety and taste, featuring a range of local and continental dishes with a special highlight on fresh fruits and live omelette stations. The pleasant dining ambiance with stunning beach views further elevates the experience. Although some guests suggest improvements in areas such as coffee options and Sri Lankan specialties, overall satisfaction remains high.
Dinner at the hotel's restaurant is highly praised for its delectable, high-quality local and European cuisine. Guests particularly enjoy the freshly prepared dishes like grilled shrimp and fish curry, accompanied by a delightful restaurant ambiance, especially on the rooftop. While there are occasional criticisms about food consistency and service speed, the overall dining experience remains positive.
The hotel rooms are frequently commended for their spaciousness, stylish decor and cleanliness. Many visitors appreciate the modern amenities and stunning sea views from the balconies, enhancing the comfort and enjoyment of their stay. Despite minor housekeeping issues, the rooms generally meet high standards of hygiene and maintenance.
Cleanliness throughout the hotel is generally well-received with the public areas, including the rooftop pool, often noted for their cleanliness and modern aesthetic. However, inconsistencies in room cleanliness and occasional minor issues do arise.
The hotel's staff are a standout feature, receiving widespread praise for their friendliness, attentiveness and professionalism. Guests appreciate the warm welcome and efficient service, which significantly enhances their stay. Specific staff members receive frequent commendations for their exceptional service, reflecting the hotel's commitment to high standards of guest care.
While the WiFi experience varies among guests, many find it strong and reliable, particularly in communal areas. The in-house spa receives mixed reviews; while guests often highlight the professionalism of the masseurs and the relaxing ambiance, some feel the services are overpriced.
The rooftop pool is a major attraction, consistently praised for its clean and scenic setting with breathtaking ocean views, particularly at sunset. The combination of the stylish infinity pool and rooftop bar creates a vibrant and enjoyable atmosphere.
However, the beachfront area, despite its stunning views, receives mixed feedback due to issues with cleanliness, impacting the overall beach experience. For families, experiences vary with some finding it less accommodating, particularly regarding the availability of sunbeds.
In summary, Regal Réseau Hotel & Spa offers an excellent location, high-quality dining, spacious and clean rooms and exceptional service, topped off by a superb rooftop pool, making it a desirable choice for a serene and convenient seaside stay, despite some areas needing attention.
Categories
The breakfast experience receives high marks for its variety and taste, featuring a range of local and continental dishes with a special highlight on fresh fruits and live omelette stations. The pleasant dining ambiance with stunning beach views further elevates the experience. Although some guests suggest improvements in areas such as coffee options and Sri Lankan specialties, overall satisfaction remains high.
Dinner at the hotel's restaurant is highly praised for its delectable, high-quality local and European cuisine. Guests particularly enjoy the freshly prepared dishes like grilled shrimp and fish curry, accompanied by a delightful restaurant ambiance, especially on the rooftop. While there are occasional criticisms about food consistency and service speed, the overall dining experience remains positive.
The hotel rooms are frequently commended for their spaciousness, stylish decor and cleanliness. Many visitors appreciate the modern amenities and stunning sea views from the balconies, enhancing the comfort and enjoyment of their stay. Despite minor housekeeping issues, the rooms generally meet high standards of hygiene and maintenance.
Cleanliness throughout the hotel is generally well-received with the public areas, including the rooftop pool, often noted for their cleanliness and modern aesthetic. However, inconsistencies in room cleanliness and occasional minor issues do arise.
The hotel's staff are a standout feature, receiving widespread praise for their friendliness, attentiveness and professionalism. Guests appreciate the warm welcome and efficient service, which significantly enhances their stay. Specific staff members receive frequent commendations for their exceptional service, reflecting the hotel's commitment to high standards of guest care.
While the WiFi experience varies among guests, many find it strong and reliable, particularly in communal areas. The in-house spa receives mixed reviews; while guests often highlight the professionalism of the masseurs and the relaxing ambiance, some feel the services are overpriced.
The rooftop pool is a major attraction, consistently praised for its clean and scenic setting with breathtaking ocean views, particularly at sunset. The combination of the stylish infinity pool and rooftop bar creates a vibrant and enjoyable atmosphere.
However, the beachfront area, despite its stunning views, receives mixed feedback due to issues with cleanliness, impacting the overall beach experience. For families, experiences vary with some finding it less accommodating, particularly regarding the availability of sunbeds.
In summary, Regal Réseau Hotel & Spa offers an excellent location, high-quality dining, spacious and clean rooms and exceptional service, topped off by a superb rooftop pool, making it a desirable choice for a serene and convenient seaside stay, despite some areas needing attention.
Hotel for Honeymoon
Offering an ocean suite for honeymooners, this hotel provides a memorable stay with amazing views. The spa facilities and comfortable accommodations ensure a relaxing and romantic experience.
Hotel with Spa
Features a beachfront location with a focus on relaxation and spa treatments. Offers a range of facilities including an outdoor swimming pool and restaurant. Provides a comfortable and rejuvenating stay.
Family Friendly Hotel
This hotel has elegant design and top-notch amenities, including a rooftop pool and bar, making it ideal for families looking for relaxation.
Romantic Hotel
Features an ocean suite perfect for honeymooners, with amazing views and a relaxing spa. Its comfortable accommodations and convenient location make it a suitable choice for a romantic stay.
Hotel with Swimming Pool
Regal Réseau Hotel & Spa includes a spacious pool area with comfortable loungers and a dedicated spa. The hotel provides a relaxing environment for both swimming and wellness treatments.
Outdoor Pool
Business Hotel
The hotel provides essential amenities and services, that are suitable for business-related activities, including potential meeting spaces and spa.
Hotel with Parking
As a hotel and spa, Regal Réseau Hotel & Spa offers dedicated parking space for guests, ensuring convenient on-site parking.
4-Star Hotel
This hotel features a luxurious spa and wellness center, providing a range of treatments for relaxation and rejuvenation. Its elegant design and attentive service ensure a comfortable and pampering stay.
Hotel with Outdoor Pool
Regal Réseau Hotel & Spa features a well-designed outdoor pool area with comfortable seating and a relaxing ambiance. Guests appreciate the cleanliness and the attentive service provided around the pool.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Guest Reviews
Regal Réseau Hotel & Spa has garnered positive feedback for its enviable location in Negombo. Situated directly on the beach, the hotel offers breathtaking ocean views and magnificent sunsets, making it a perfect spot for unwinding. Guests appreciate the convenience of being a short 15-30 minute drive from the airport, ideal for those looking to ease into their vacation or wind down before departure.
The hotel is centrally located, providing easy access to a variety of nearby restaurants, cafes and shops within walking distance. The proximity to attractions like the fish market and old churches adds to its appeal for those looking to explore the local culture.
The beachfront property also boasts an impressive rooftop pool and bar, offering spectacular views of the ocean. The spacious rooms often feature balconies with direct sea views, enhancing the overall guest experience. While some guests mentioned a lack of activities outside the hotel, others found it perfect for a quiet and relaxing stay.
Overall, the majority of guests find the location of Regal Réseau Hotel & Spa to be excellent and convenient, especially for short stays and for those looking for a serene setting by the sea.
The breakfast experience at the Regal Réseau Hotel & Spa receives varied feedback from guests, though it's predominantly positive. Many guests highlight the extensive selection of fruits and the diverse range of options available in the breakfast buffet, which includes a mix of local and continental dishes. The buffet is often praised for its delicious offerings with some guests describing it as the best they had in Sri Lanka, noting its variety and quality.
The breakfast venue itself is frequently mentioned for its stunning views, allowing guests to enjoy their meal with a breathtaking panorama of the beach and sea. The rooftop restaurant and the floor-to-ceiling windows in the breakfast room add to the pleasant dining ambiance.
Several reviews commend the inclusion of a live omelette station, freshly baked croissants and an assortment of both Western and Sri Lankan specialties. Many guests appreciate the efforts in providing options for early departures, such as packed breakfasts, although there are occasional comments about these not meeting expectations.
Despite many positive remarks, some reviews note areas for improvement, such as the need for a barista-style coffee machine, alternative milk options and a better selection of Sri Lankan breakfast items. A few guests found the breakfast below average or lacking in variety compared to other experiences in Sri Lanka.
Overall, the breakfast at Regal Réseau Hotel & Spa is well-regarded for its variety and taste with beautiful views enhancing the experience, though there is some room for enhancements to cater to all preferences.
Guests frequently praise the dinner at Regal Réseau Hotel & Spa's restaurant for its delicious and high-quality offerings with many finding the food outstanding and very tasty. Numerous reviews highlight the excellent and varied menu, including local dishes and well-executed European cuisine. Freshly prepared meals are appreciated, particularly the grilled shrimp and the fish curry, which are notably delightful. The restaurant is also well-regarded for its enjoyable ambiance, offering great views, especially from the rooftop and poolside dining areas.
Despite the positive feedback, there are occasional criticisms regarding the consistency of the food quality and service. Some guests reported cold food at the buffet and noted that non-local dishes did not meet expectations. Additionally, portion sizes and pricing policies received mixed reactions with some diners finding the portions relatively small and the prices steep, including high service charges and taxes.
The restaurant's atmosphere is generally pleasant with the rooftop restaurant being a standout feature. The service is noted to be friendly, though there are instances of slow service and occasional mishaps like dishes arriving without cutlery or meals being served at different times. Nevertheless, the overall dining experience is positively reviewed by a majority of guests, who often comment on the impressive and tasty meals offered at reasonable prices.
Regal Réseau Hotel & Spa offers an experience marked by consistently positive remarks about its rooms. Guests highlighted the spaciousness of the rooms, describing them as large, comfortable and well-furnished. Many visitors appreciated the modern and stylish decor, as well as the great amenities provided, including air conditioning, comfortable beds and well-equipped bathrooms. The picturesque settings with views of the sea and opportunities to watch beautiful sunsets added a delightful touch to the stay.
Cleanliness and maintenance of the rooms generally received commendation with numerous reviews noting the high standards of hygiene and the comfortable, airy environments. Rooms with balconies and sea views were particularly popular, as they enhanced the overall comfort and enjoyment of the guests.
While some reviews mentioned minor issues such as initial housekeeping delays, occasional dirty spots and noise disturbances, these instances seemed to be the exception rather than the rule. Overall, the combination of spacious, modern and beautifully maintained rooms, alongside the great views and facilities, made for positive guest experiences at the Regal Réseau Hotel & Spa. Guests also noted the friendly environment and efficient service, which contributed to a relaxing and enjoyable stay.
Regal Réseau Hotel & Spa boasts beds that consistently receive high praise from guests for their comfort with many mentioning them as super comfortable, soft and large. The beds and bedding are described using words like "huge," "cozy," and "fluffy," often highlighted as one of the best aspects of staying at the hotel. Reviews mention the soft duvets and top-quality bedding, noting the comfort of the mattress and pillows as superb. Several guests also appreciated how spacious and well-furnished the rooms are, adding to the comfortable sleeping experience. However, there were a few mentions of the beds being too soft or merging of twin beds being inconvenient for couples, which is worth noting for those with specific preferences. Overall, guests seem to find the sleeping arrangements at Regal Réseau Hotel & Spa to be a standout feature, contributing significantly to a pleasant stay.
Regal Réseau Hotel & Spa offers a mixed experience when it comes to cleanliness. Many guests praise the hotel's modern aesthetic and the overall cleanliness of public areas, including the rooftop pool and terrace, which feature stunning views. Numerous reviews highlight clean and spacious rooms, often describing them as well-maintained and comfortable. Hardworking cleaning staff and a welcoming, friendly environment are other positives frequently mentioned, adding to the hotel’s appeal.
However, the experience appears inconsistent. While some rooms are spotlessly clean, others have significant issues such as dirty bathrooms, mold and occasional insect sightings. Specific complaints include flooring that needs better cleaning, dusty surfaces and infrequent room service with some guests having to request essentials like toilet paper and towels. Some reviews also mention unpleasant odors and inadequate cleaning of mirrors and windows.
Despite these inconsistencies, many guests seem satisfied with the cleanliness, enjoying a comfortable stay in well-maintained rooms and appreciating the attentive service, clean pool and delicious breakfast options.
Improvements in consistency and attention to detail could significantly enhance the overall guest experience at Regal Réseau Hotel & Spa.
The staff at Regal Réseau Hotel & Spa have received overwhelmingly positive feedback from guests. Many reviews highlight the team's friendliness, attentiveness and professionalism. Guests frequently mention the warm welcome they received and commend specific employees for going above and beyond to ensure a pleasant stay. The reception staff, in particular, are praised for their efficiency and helpfulness with many guests appreciating their ability to arrange transfers and attend to requests promptly.
The pool attendant also garners praise for hard work and efficiency, contributing to an enjoyable poolside experience. Dining service impresses with attentive waitstaff and excellent service, especially during breakfast and at the rooftop bar. Names like Sanje, Lakmali and Apsara appear repeatedly, underscoring their significant positive impact on guest experiences.
While there are occasional remarks about unhelpful or inflexible staff, these are overshadowed by numerous compliments on the staff’s overall kindness, helpfulness and professionalism. Guests often describe staff members as lovely, nice, accommodating and responsive, noting their proficiency in English and their readiness to assist with any needs.
Several reviews specifically appreciate the management’s courteous and professional handling of concerns, which reflects the hotel's commitment to high standards of guest service. Overall, the consensus is that the staff at Regal Réseau Hotel & Spa significantly enhance the guest experience, making stays memorable and comfortable.
The WiFi experience at Regal Réseau Hotel & Spa seems to vary among guests. Many have praised the hotel's internet, describing it as strong, reliable and good in various areas such as the reception. Some guests mentioned having a perfect connection throughout their stay, while others found the WiFi to be fast and reliable with easy accessibility for multiple devices. Free WiFi is available and on several occasions, the internet worked well without any issues.
However, some guests have faced challenges with the WiFi. There have been instances of disappointing and very weak connections, intermittent signals in rooms and difficulties with getting and maintaining a signal. Some even noted that the WiFi was only functional for a day or required frequent visits to reception to get the internet code. Despite these varied experiences, many found the WiFi satisfactory overall, particularly in communal areas.
The spa at Regal Réseau Hotel & Spa offers a mixed experience according to guest reviews. Many guests highlighted the wonderful massages and the professionalism of the masseurs with some specifically praising employees like Prasad for their friendliness and skill. The ambiance of the spa was frequently described as beautiful, relaxing and gorgeous.
However, opinions were divided on the quality and value of the facilities and services. While some guests found the spa treatments super-delicious and highly recommended the massages, others felt the services were overpriced and the facilities somewhat basic or improvised. It was noted that the spa baths and jacuzzis in the rooms were well-loved by guests.
Booking in advance for spa treatments is advised due to limited appointment availability. Despite some guests finding the spa not as dreamy as expected and less relaxing than anticipated, the overall sentiment leaned towards a positive experience with the in-house spa services, provided one is prepared for the cost.
The Regal Réseau Hotel & Spa boasts a stunning rooftop pool that consistently receives high praise from guests. Described as clean, modern and scenic, the rooftop pool offers breathtaking panoramic views, particularly mesmerizing at sunset. The infinity edge adds to the allure, making it a highlight of the hotel's amenities. The pool area also features a bar and live DJ, enhancing the vibrant and enjoyable atmosphere, although some guests mentioned it can get a bit noisy and crowded with an occasional lack of sunbeds.
Guests appreciated the delightful and serene ambience of the rooftop pool, which was often highlighted as one of the best aspects of the hotel. Despite its smaller size, the pool is described as a wonderful retreat, clean and exceptionally beautiful. Many guests enjoyed the pool's refreshing vibe and the stunning ocean views that it provided.
Overall, the rooftop pool at Regal Réseau Hotel & Spa is a major draw, combining beautiful design, cleanliness and fantastic views to create an unforgettable experience for guests.
Nestled along the beachfront, Regal Réseau Hotel & Spa boasts a prime location with stunning views of the ocean, perfect for those who prioritize proximity to the sea. Guests have frequently lauded the breathtaking beach views from both their rooms and the rooftop infinity pool, which together offer a serene backdrop for relaxation. The hotel's beachfront setting allows for direct access to the shore with some visitors appreciating the setting for beach walks and sunsets.
However, the beach itself has not received unanimous praise. Many reviews pointed out that the beach is often dirty and not particularly inviting for swimming or lounging. Despite its beautiful views, the sandy stretch near the hotel is plagued by cleanliness issues, which occasionally detract from the serene ambiance expected of such a prime location. This inconsistency in beach quality has been a common theme with mentions of pollution and untidiness peppering the overall sentiment.
In essence, while the hotel's location offers unparalleled views and immediate beach access that some guests find delightful, the actual condition of the beach may not meet every visitor's expectations. For those who can look past the less-than-ideal beach conditions, the superb pool area and proximity to the ocean remain significant highlights of their stay.
Regal Réseau Hotel & Spa offers a mixed bag of experiences for families. While some guests found it disappointing for families and lacking in sunbeds for them, others celebrated the hotel as perfect and family-friendly. The presence of beautiful areas for families, helpful staff during room bookings and enjoyable amenities like the spa bathtub delighted many children and their parents. Compliments extended towards excellent stay options for families, making it highly recommended for a family trip. The hotel's atmosphere was generally described as family-friendly and ideal for both families and singles. However, a significant number found it not to be a family hotel due to the presence of a lot of children which made it less peaceful. Despite usual issues with the stay and service and some regarding it as standard, the hotel remains a popular choice for those looking for a comfortable stopover before a road trip or after a flight.
The Regal Réseau Hotel & Spa is frequently praised for its quality amenities and modern, high-quality facilities. Guests often describe it as a luxurious four-star hotel and commend the luxurious accommodation and beautiful four-star hotel accommodations. The service is noted to be decent and commendable with many highlighting the good and great customer service, welcoming staff and impeccable cleanliness and hygiene.
Visitors appreciate the hotel's excellent quality and high standards, describing it as a solid four-star experience that meets and often surpasses four-star expectations. Its facilities, particularly the luxurious swimming pool with superb views, contribute to a real luxury feel and a highly recommended experience for romantic, family or business trips.
Despite some feedback suggesting the hotel falls short of a four-star rating, most guests feel the experience aligns with a four-star classification. The hotel is noted for its family-friendly atmosphere, European style and standards and is ideal for starting or concluding a trip.
Overall, the Regal Réseau Hotel & Spa delivers a true four-star service with excellent customer service and luxurious surroundings, making it a highly recommended destination.
Regal Réseau Hotel & Spa offers a range of amenities tailored for business travelers, providing convenience and efficiency. With facilities like free early check-in and specialized business suite facilities, it is known for its business-friendly services. The hotel boasts a conference room and a business bar service, catering to professionals' needs. Reviews highlight the efficient service and professionalism of the staff, making it an appealing choice for business trips despite some areas needing improvement in staff training.
The hotel’s excellent wifi and convenient location add to its appeal, especially for those on tight schedules. Travelers appreciate the breakfast pack service, which is ideal for early departures. Additionally, the selection of good alcoholic beverages offers a nice way to unwind after a busy day.
Some reviews note that it can be noisy at night, which might be a consideration for light sleepers. Despite this, the hotel's 4-star quality and good value for money are recognized, making it a solid choice for those at the beginning or end of a trip. While not recommended for the most demanding travelers, it remains highly recommended for business stays, particularly for short trips or transit stays before or after flights to Sri Lanka.
Regal Réseau Hotel & Spa offers a range of accessible features that make it a convenient choice for travelers, particularly those with disabilities or special needs. Its prime location is easy to reach from the airport, making it ideal for early or late flights as well as quick stops. The hotel is within walking distance to various facilities and clean amenities nearby.
The reception area and rooms are wheelchair friendly and there is an elevator to ensure easy movement within the hotel. Guests can also enjoy the accessible rooftop bar and find the nearby beach and town center easy to get to.
While a few reviews noted that accessibility could be improved in some areas, the hotel is overall highly recommended, especially for family trips. The accessible location near the airport is perfect for a first or last day of a trip.
Guests appreciate the family-friendly atmosphere and the hotel's efforts to provide an inclusive experience. Despite some minor difficulties during check-out, Regal Réseau Hotel & Spa stands out as a good option for accessibility-conscious travelers.
The outdoor pool at Regal Réseau Hotel & Spa consistently receives high praise from guests. The rooftop infinity pool stands out as a major highlight, offering spectacular views and a serene atmosphere, especially during sunsets. The pool area is not only modern and beautifully designed but also well-maintained and clean. Guests appreciate the relaxing ambiance, enhanced by live music and a rooftop bar, making it an ideal spot to unwind. The poolside cleanliness and hygiene standards are commendable, ensuring a pleasant experience for visitors. Multiple corners for relaxation and panoramic views further add to its charm. This rooftop pool area definitely acts as a selling point for the hotel, frequently described as outstanding and amazing. The presence of a family-friendly environment also makes it highly recommended for family trips. Overall, the combination of an infinity pool, great views and excellent maintenance positions the Regal Réseau's rooftop pool as a top attraction for its guests.
Regal Réseau Hotel & Spa has garnered positive feedback from many honeymooners who have highlighted its luxurious accommodations and romantic ambiance. The hotel is described as ideal for honeymoon couples with various mentions of honeymoon-specific packages and suites that cater to newlyweds. Guests particularly enjoyed the ocean suite and honeymoon suite, noting their fantastic and incredible views of the sea and sunset, which adds to the romantic experience. The infinity pool also stands out as a perfect spot to unwind and enjoy breathtaking sunsets, enhancing the hotel's appeal for romantic getaways.
Several reviews mention special touches like the delivery of a cake to their room, which added a personal and memorable touch to their stay. Overall, guests had an exceptional stay, citing the hotel's stunning facilities and exemplary service, making it a top recommendation for anyone planning a honeymoon. With a super romantic atmosphere and numerous positive experiences shared, Regal Réseau Hotel & Spa emerges as one of the best options for an unforgettable honeymoon trip.
Regal Réseau Hotel & Spa is a highly recommended destination for couples seeking a romantic getaway. Nestled in a perfect location, the hotel offers beautiful ocean vistas and an unbeatable view from its rooftop terrace, especially enchanting during sunset. The atmosphere throughout the hotel is calm, romantic and ideal for honeymooners or those looking to unwind after a long flight.
Guests rave about the romantic ambiance with excellent services and thoughtful touches that enhance the experience, such as small surprises prepared by the staff. The rooftop pool is a highlight, offering a relaxing spot to enjoy the beach view and an ideal setting for watching the sunset. The balconies also provide excellent vantage points for those magical evening moments.
The romantic rooftop terrace and bar are perfect for enjoying a drink while taking in the breathtaking views, making for memorable evenings. Whether it’s a honeymoon, a few nights of relaxation after a flight or a romantic night away, Regal Réseau Hotel & Spa stands out as a top choice for a couple's retreat.
Location Show Map
Location
The hotel is centrally located, providing easy access to a variety of nearby restaurants, cafes and shops within walking distance. The proximity to attractions like the fish market and old churches adds to its appeal for those looking to explore the local culture.
The beachfront property also boasts an impressive rooftop pool and bar, offering spectacular views of the ocean. The spacious rooms often feature balconies with direct sea views, enhancing the overall guest experience. While some guests mentioned a lack of activities outside the hotel, others found it perfect for a quiet and relaxing stay.
Overall, the majority of guests find the location of Regal Réseau Hotel & Spa to be excellent and convenient, especially for short stays and for those looking for a serene setting by the sea.
Breakfast
The breakfast venue itself is frequently mentioned for its stunning views, allowing guests to enjoy their meal with a breathtaking panorama of the beach and sea. The rooftop restaurant and the floor-to-ceiling windows in the breakfast room add to the pleasant dining ambiance.
Several reviews commend the inclusion of a live omelette station, freshly baked croissants and an assortment of both Western and Sri Lankan specialties. Many guests appreciate the efforts in providing options for early departures, such as packed breakfasts, although there are occasional comments about these not meeting expectations.
Despite many positive remarks, some reviews note areas for improvement, such as the need for a barista-style coffee machine, alternative milk options and a better selection of Sri Lankan breakfast items. A few guests found the breakfast below average or lacking in variety compared to other experiences in Sri Lanka.
Overall, the breakfast at Regal Réseau Hotel & Spa is well-regarded for its variety and taste with beautiful views enhancing the experience, though there is some room for enhancements to cater to all preferences.
Dinner
Despite the positive feedback, there are occasional criticisms regarding the consistency of the food quality and service. Some guests reported cold food at the buffet and noted that non-local dishes did not meet expectations. Additionally, portion sizes and pricing policies received mixed reactions with some diners finding the portions relatively small and the prices steep, including high service charges and taxes.
The restaurant's atmosphere is generally pleasant with the rooftop restaurant being a standout feature. The service is noted to be friendly, though there are instances of slow service and occasional mishaps like dishes arriving without cutlery or meals being served at different times. Nevertheless, the overall dining experience is positively reviewed by a majority of guests, who often comment on the impressive and tasty meals offered at reasonable prices.
Rooms
Cleanliness and maintenance of the rooms generally received commendation with numerous reviews noting the high standards of hygiene and the comfortable, airy environments. Rooms with balconies and sea views were particularly popular, as they enhanced the overall comfort and enjoyment of the guests.
While some reviews mentioned minor issues such as initial housekeeping delays, occasional dirty spots and noise disturbances, these instances seemed to be the exception rather than the rule. Overall, the combination of spacious, modern and beautifully maintained rooms, alongside the great views and facilities, made for positive guest experiences at the Regal Réseau Hotel & Spa. Guests also noted the friendly environment and efficient service, which contributed to a relaxing and enjoyable stay.
Beds
Cleanliness
However, the experience appears inconsistent. While some rooms are spotlessly clean, others have significant issues such as dirty bathrooms, mold and occasional insect sightings. Specific complaints include flooring that needs better cleaning, dusty surfaces and infrequent room service with some guests having to request essentials like toilet paper and towels. Some reviews also mention unpleasant odors and inadequate cleaning of mirrors and windows.
Despite these inconsistencies, many guests seem satisfied with the cleanliness, enjoying a comfortable stay in well-maintained rooms and appreciating the attentive service, clean pool and delicious breakfast options.
Improvements in consistency and attention to detail could significantly enhance the overall guest experience at Regal Réseau Hotel & Spa.
Staff
The pool attendant also garners praise for hard work and efficiency, contributing to an enjoyable poolside experience. Dining service impresses with attentive waitstaff and excellent service, especially during breakfast and at the rooftop bar. Names like Sanje, Lakmali and Apsara appear repeatedly, underscoring their significant positive impact on guest experiences.
While there are occasional remarks about unhelpful or inflexible staff, these are overshadowed by numerous compliments on the staff’s overall kindness, helpfulness and professionalism. Guests often describe staff members as lovely, nice, accommodating and responsive, noting their proficiency in English and their readiness to assist with any needs.
Several reviews specifically appreciate the management’s courteous and professional handling of concerns, which reflects the hotel's commitment to high standards of guest service. Overall, the consensus is that the staff at Regal Réseau Hotel & Spa significantly enhance the guest experience, making stays memorable and comfortable.
Wi-Fi
However, some guests have faced challenges with the WiFi. There have been instances of disappointing and very weak connections, intermittent signals in rooms and difficulties with getting and maintaining a signal. Some even noted that the WiFi was only functional for a day or required frequent visits to reception to get the internet code. Despite these varied experiences, many found the WiFi satisfactory overall, particularly in communal areas.
Spa
However, opinions were divided on the quality and value of the facilities and services. While some guests found the spa treatments super-delicious and highly recommended the massages, others felt the services were overpriced and the facilities somewhat basic or improvised. It was noted that the spa baths and jacuzzis in the rooms were well-loved by guests.
Booking in advance for spa treatments is advised due to limited appointment availability. Despite some guests finding the spa not as dreamy as expected and less relaxing than anticipated, the overall sentiment leaned towards a positive experience with the in-house spa services, provided one is prepared for the cost.
Pool
Guests appreciated the delightful and serene ambience of the rooftop pool, which was often highlighted as one of the best aspects of the hotel. Despite its smaller size, the pool is described as a wonderful retreat, clean and exceptionally beautiful. Many guests enjoyed the pool's refreshing vibe and the stunning ocean views that it provided.
Overall, the rooftop pool at Regal Réseau Hotel & Spa is a major draw, combining beautiful design, cleanliness and fantastic views to create an unforgettable experience for guests.
Beach
However, the beach itself has not received unanimous praise. Many reviews pointed out that the beach is often dirty and not particularly inviting for swimming or lounging. Despite its beautiful views, the sandy stretch near the hotel is plagued by cleanliness issues, which occasionally detract from the serene ambiance expected of such a prime location. This inconsistency in beach quality has been a common theme with mentions of pollution and untidiness peppering the overall sentiment.
In essence, while the hotel's location offers unparalleled views and immediate beach access that some guests find delightful, the actual condition of the beach may not meet every visitor's expectations. For those who can look past the less-than-ideal beach conditions, the superb pool area and proximity to the ocean remain significant highlights of their stay.
Family
4 Star
Visitors appreciate the hotel's excellent quality and high standards, describing it as a solid four-star experience that meets and often surpasses four-star expectations. Its facilities, particularly the luxurious swimming pool with superb views, contribute to a real luxury feel and a highly recommended experience for romantic, family or business trips.
Despite some feedback suggesting the hotel falls short of a four-star rating, most guests feel the experience aligns with a four-star classification. The hotel is noted for its family-friendly atmosphere, European style and standards and is ideal for starting or concluding a trip.
Overall, the Regal Réseau Hotel & Spa delivers a true four-star service with excellent customer service and luxurious surroundings, making it a highly recommended destination.
Business
The hotel’s excellent wifi and convenient location add to its appeal, especially for those on tight schedules. Travelers appreciate the breakfast pack service, which is ideal for early departures. Additionally, the selection of good alcoholic beverages offers a nice way to unwind after a busy day.
Some reviews note that it can be noisy at night, which might be a consideration for light sleepers. Despite this, the hotel's 4-star quality and good value for money are recognized, making it a solid choice for those at the beginning or end of a trip. While not recommended for the most demanding travelers, it remains highly recommended for business stays, particularly for short trips or transit stays before or after flights to Sri Lanka.
Accessible
The reception area and rooms are wheelchair friendly and there is an elevator to ensure easy movement within the hotel. Guests can also enjoy the accessible rooftop bar and find the nearby beach and town center easy to get to.
While a few reviews noted that accessibility could be improved in some areas, the hotel is overall highly recommended, especially for family trips. The accessible location near the airport is perfect for a first or last day of a trip.
Guests appreciate the family-friendly atmosphere and the hotel's efforts to provide an inclusive experience. Despite some minor difficulties during check-out, Regal Réseau Hotel & Spa stands out as a good option for accessibility-conscious travelers.
Outdoor Pool
Honeymoon
Several reviews mention special touches like the delivery of a cake to their room, which added a personal and memorable touch to their stay. Overall, guests had an exceptional stay, citing the hotel's stunning facilities and exemplary service, making it a top recommendation for anyone planning a honeymoon. With a super romantic atmosphere and numerous positive experiences shared, Regal Réseau Hotel & Spa emerges as one of the best options for an unforgettable honeymoon trip.
Romantic
Guests rave about the romantic ambiance with excellent services and thoughtful touches that enhance the experience, such as small surprises prepared by the staff. The rooftop pool is a highlight, offering a relaxing spot to enjoy the beach view and an ideal setting for watching the sunset. The balconies also provide excellent vantage points for those magical evening moments.
The romantic rooftop terrace and bar are perfect for enjoying a drink while taking in the breathtaking views, making for memorable evenings. Whether it’s a honeymoon, a few nights of relaxation after a flight or a romantic night away, Regal Réseau Hotel & Spa stands out as a top choice for a couple's retreat.
Yes, Regal Réseau Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Regal Réseau Hotel & Spa.
No, Regal Réseau Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Regal Réseau Hotel & Spa.
No, Regal Réseau Hotel & Spa doesn't have a gym.
Location Show Map
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