Ambassador, New Delhi - IHCL SeleQtions
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Summary of reviewsThe Ambassador, New Delhi - IHCL SeleQtions, boasts an enviable location in the heart of Delhi, praised for its close proximity to major attractions such as Khan Market, India Gate and Lodhi Gardens. Nestled in a serene and green area, the hotel's location ensures both peace and easy access to bustling city spots, catering well to both leisure and business travelers. The nearby metro station further enhances its connectivity, making it a convenient base for exploring the city.
Breakfast at the hotel receives positive reviews for its taste and variety, catering to both vegetarian and non-vegetarian preferences. While the service is commendable, the selection occasionally falls short of five-star expectations with calls for more international options and improved consistency. Similarly, dinner offerings at Yellow Brick Road and Larry’s China are frequently praised for their deliciousness, although the variety and high pricing garner mixed reviews. The service, although generally friendly, sometimes faces criticism for being slow.
Rooms are described as spacious, clean and comfortable with a charming, heritage feel. Guests appreciate the well-maintained accommodations and the attentive housekeeping staff. However, some rooms, especially in the older sections of the hotel, show signs of needing updates and renovations due to dated furniture and occasional maintenance issues. Cleanliness is generally well-regarded throughout the hotel, though certain areas could benefit from more thorough maintenance.
The staff consistently receives high praise for their exceptional service and hospitality. Personnel are highlighted for their friendliness, professionalism and attentiveness, making guests feel genuinely valued. Key staff members like Guddi, Roshan, Pooja and Ajay are frequently recognized for their outstanding service, contributing significantly to the overall positive guest experience.
The hotel's free WiFi service is reliable and appreciated by most guests, although some report occasional connectivity problems. The gym, while basic and small, is functional for quick workouts with guests having the option to use more comprehensive facilities at a nearby Taj Palace, including complimentary transfer.
For families, the hotel offers a comfortable and welcoming environment with spacious rooms and a friendly atmosphere. Its proximity to Khan Market adds convenience for dining and shopping. However, there are occasional comments about small baby cots, indicating room for improvement in certain services for families.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with adequate amenities, issues with the mattresses’ firmness and the occasional outdated bed detract from the experience for some.
While the hotel's ambiance and many aspects of its services are commendable, it sometimes falls short of typical five-star standards, particularly in terms of the food and beverage service, room conditions and some facilities. However, its central location, charming heritage feel and exceptional staff make it a solid choice for both leisure and business stays in New Delhi.
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Breakfast at the hotel receives positive reviews for its taste and variety, catering to both vegetarian and non-vegetarian preferences. While the service is commendable, the selection occasionally falls short of five-star expectations with calls for more international options and improved consistency. Similarly, dinner offerings at Yellow Brick Road and Larry’s China are frequently praised for their deliciousness, although the variety and high pricing garner mixed reviews. The service, although generally friendly, sometimes faces criticism for being slow.
Rooms are described as spacious, clean and comfortable with a charming, heritage feel. Guests appreciate the well-maintained accommodations and the attentive housekeeping staff. However, some rooms, especially in the older sections of the hotel, show signs of needing updates and renovations due to dated furniture and occasional maintenance issues. Cleanliness is generally well-regarded throughout the hotel, though certain areas could benefit from more thorough maintenance.
The staff consistently receives high praise for their exceptional service and hospitality. Personnel are highlighted for their friendliness, professionalism and attentiveness, making guests feel genuinely valued. Key staff members like Guddi, Roshan, Pooja and Ajay are frequently recognized for their outstanding service, contributing significantly to the overall positive guest experience.
The hotel's free WiFi service is reliable and appreciated by most guests, although some report occasional connectivity problems. The gym, while basic and small, is functional for quick workouts with guests having the option to use more comprehensive facilities at a nearby Taj Palace, including complimentary transfer.
For families, the hotel offers a comfortable and welcoming environment with spacious rooms and a friendly atmosphere. Its proximity to Khan Market adds convenience for dining and shopping. However, there are occasional comments about small baby cots, indicating room for improvement in certain services for families.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with adequate amenities, issues with the mattresses’ firmness and the occasional outdated bed detract from the experience for some.
While the hotel's ambiance and many aspects of its services are commendable, it sometimes falls short of typical five-star standards, particularly in terms of the food and beverage service, room conditions and some facilities. However, its central location, charming heritage feel and exceptional staff make it a solid choice for both leisure and business stays in New Delhi.
Luxury Hotel
This historic luxury hotel offers a blend of old-world charm and contemporary luxury. It features high ceilings, private balconies, refurbished colonial-style bathrooms, and an onsite spa.
Hotel for Honeymoon
Ambassador, New Delhi - IHCL SeleQtions, offers comfortable rooms and a serene atmosphere, suitable for a romantic getaway. The hotel features a blend of modern amenities and traditional hospitality, ensuring a pleasant stay.
Family Friendly Hotel
This hotel is listed as a family-friendly hotel in New Delhi. It offers comfortable accommodations and services suitable for families, ensuring a pleasant stay.
Dog Friendly Hotel
This hotel is pet-friendly and offers trained pet caretakers, a special pet menu, on-call veterinary services, grooming appointments, and exclusive pet toiletries. It is located near Lodhi Garden, ideal for dog walks, and charges ₹3500 + 18% GST once during the stay.
Romantic Hotel
Ambassador, New Delhi, offers a unique blend of heritage and modernity. The hotel's tranquil setting and personalized service create a romantic ambiance.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
The Ambassador Hotel in New Delhi, part of the IHCL SeleQtions brand, receives glowing praise for its location. Situated in the heart of Delhi, it provides easy access to several prominent attractions. Guests rave about its proximity to Khan Market, described as just a short walk away, which offers a plethora of shopping, dining and entertainment options. Additionally, landmarks like Lodhi Gardens and India Gate are also nearby, making it a perfect base for exploring the city.
Nestled in a prime, green and peaceful area, the hotel assures a quiet and safe environment while allowing convenient access to central attractions. The nearby metro station enhances connectivity, making it simple to move around the city. Lodhi Gardens and the cultural vibe of Khan Market are points of highlight, as guests appreciate the surrounding neighborhood's charm and safety.
The hotel itself exudes character with its heritage decor and welcoming atmosphere. The location not only stands out for leisure activities but is also advantageous for business travelers due to its central positioning and proximity to government offices. Overall, the Ambassador Hotel offers a superb location that enhances the Delhi experience by combining accessibility, comfort and a serene environment.
The breakfast offerings at Ambassador, New Delhi - IHCL SeleQtions, garner a variety of sentiments among guests. Many appreciate the delicious and reasonably priced meals with notable praise for the diverse and plentiful options that cater to both vegetarian and non-vegetarian preferences. Diners can enjoy a blend of hot and cold dishes, encompassing both Indian and Western flavors with some standouts being the cauliflower paratha, fresh fruits and made-to-order items like parathas and omelettes.
However, there's a recurring criticism regarding the lack of variety and the limited selection, which some feel does not meet five-star expectations. Concerns about the repetitive nature of the spread also surface with calls for more international options and improvements in quality and assortment. Despite these issues, the staff receives high marks for their attentive and courteous service, which significantly enhances the dining experience.
The breakfast ambience reflects mixed reviews; while some find the outdoor seating delightful, others describe the room as small and crowded, occasionally likened to a fast food setting. In terms of pricing, the breakfast is deemed high for certain guests, suggesting room for better value.
Overall, the breakfast at this hotel impresses with taste and service but could benefit from expanded choices and better consistency to truly satisfy all guests.
Guests at Ambassador, New Delhi - IHCL SeleQtions have shared their experiences dining at the hotel's restaurants, often praising the offerings at Yellow Brick Road and Larry’s China. Many found the food to be excellent, delicious and tasty with some specifically highlighting the evening BBQ and live music as enjoyable elements of their dining experiences.
However, comments about the menu variety are mixed. While some appreciated the options available, others pointed out that meal choices were minimal and somewhat repetitive for daily dining. Additionally, there were mixed reviews regarding service with some guests finding the staff friendly and helpful, while others noted the service could be painfully slow.
The pricing of food appears to be a significant point of contention. Although a few guests felt the quality justified the cost, many others deemed the food prices excessively high with descriptions such as expensive and atrocious being common.
Despite the varied opinions on service and cost, the general consensus is that the food itself is of good quality with many guests enjoying their meals at the various dining venues within the hotel.
The rooms at Ambassador, New Delhi - IHCL SeleQtions offer a range of experiences, predominantly positive. Guests frequently praised the spaciousness and comfort of the rooms with many describing them as large, clean and comfortable. Several guests highlighted having excellent room sizes, luxurious upgrades and rooms with charming, old-time heritage feels. Some rooms featured balconies, adding to the pleasant stay.
Numerous reviews noted the execution and cleanliness of the rooms with mentions of careful cleaning and comfortable linens. The accommodations seem to meet, if not exceed, many visitors' expectations, presenting a charming ambiance with adequate amenities.
However, there were also mentions of inconsistencies, particularly concerning maintenance and upgrades. Some rooms were described as outdated with old furniture and fixtures and a few guests noted issues such as flickering lamps, damp patches and mold smells. The need for deep cleaning and refurbishment was highlighted, especially in some older rooms on certain floors.
Despite these setbacks, the overall sentiment leans towards a positive experience with emphasis on the spacious and comfortable nature of the rooms, the friendly staff and the hotel's charming historical characteristics.
Many guests of the 'Ambassador, New Delhi - IHCL SeleQtions' found the beds to be comfortable with numerous comments praising the comfort of both beds and mattresses. The bedding, including clean coversheets and pillowcases, was well-received. The provision of extra beds and pillows added to the comfort for some visitors, who appreciated the additional amenities.
However, there were notable criticisms regarding the beds as well. Several reviews flagged issues with uncomfortable mattresses, describing some as either too hard or too soft. Complaints about old and sagging beds were fairly common with some guests pointing out that the bedding appeared outdated and, in some cases, not clean.
Pillows garnered mixed feedback; while some found them top-notch, others thought they were uncomfortably high or too thin. Comments about the bed size being too small and the presence of only one pillow per person also affected the overall sleep experience for some guests.
In summary, while many found the beds at Ambassador, New Delhi - IHCL SeleQtions comfortable, issues with outdated and uncomfortable bedding indicate room for improvement.
The Ambassador, New Delhi - IHCL SeleQtions, receives largely positive feedback for its cleanliness. Many guests appreciated the consistently clean rooms, neatness and tidy appearance throughout the hotel. Several reviews noted the well-kept and comfortable state of the rooms with regular cleaning routines mentioned as a positive aspect. The courteous staff and super clean location added to the positive experience for many visitors. Cleanliness in common areas like the lobby was frequently highlighted, contributing to the overall neat ambiance of the hotel.
However, there are areas where the hotel falls short, particularly in the older sections of the building. Guests mentioned issues such as moldy smells, dusty rooms and dated bathrooms. Some specific concerns involved rusty towel racks, slippery bathtubs and occasionally dirty shower heads. A few reviews highlighted the need for renovations and updates to certain parts of the hotel, indicating that the cleanliness, while generally good, can sometimes be patchy. Despite these drawbacks, the overall impression remains favorable with the hotel noted for its clean facilities and comfortable, well-maintained rooms.
At Ambassador, New Delhi - IHCL SeleQtions, the staff consistently garners high praise from guests for their exceptional service and hospitality. Reviews highlight the courteous, polite and helpful nature of the personnel, described as incredibly kind, friendly and attentive. Housekeeping staff, especially Guddi and Roshan, receive special thanks for going the extra mile to ensure comfort. Mentioned frequently are Pooja on valet duty and Ajay, both noted for their exceptional service.
The hotel's staff are characterized by their professionalism and quick responsiveness, always ready to assist with any need. Guests recall the warm and welcoming atmosphere created by the team with many highlighting the staff's friendliness and accommodating nature. Service across the entire hotel, from the front desk to housekeeping and restaurant staff, is marked by attentiveness without being intrusive.
Particularly memorable are the personal touches, such as the willingness to organize memorable events and take a personal interest in guest satisfaction. Employees like Bunty, Gurjeet and Lakshmi ji are commended for their helpfulness and capability, while the smiling receptionist Muskan and the entire housekeeping team receive accolades for their efficiency and professionalism.
Despite a few criticisms regarding reception staff, the overall experience is lauded as very positive, largely due to a superb and cohesive staff team that leaves guests feeling well cared for and valued. The remarkable service provided by the staff at Ambassador, New Delhi contributes significantly to the hotel’s reputation for outstanding hospitality.
The Wi-Fi experience at Ambassador, New Delhi - IHCL SeleQtions shows a range of feedback from guests. Many visitors appreciated the reliable and strong Wi-Fi connection in both rooms and public areas. However, some guests reported persistent issues, such as weak or slow Wi-Fi and frequent connectivity drops. Although several reviews highlighted a positive experience with great Wi-Fi, others faced challenges with internet performance, indicating that while the service can be high-quality, there are occasional inconsistencies.
The gym at Ambassador, New Delhi - IHCL SeleQtions can be described as quite basic and small. It is functional and can accommodate up to three people at a time, equipped with one treadmill and a few weights. While it gets the job done for a quick workout, the simplicity and limited facilities might not meet the expectations of fitness enthusiasts or business travelers seeking a comprehensive fitness experience. Some guests felt the fitness center could benefit from an upgrade to better align with the hotel's business-oriented clientele. However, a notable feature is the complimentary access to the gym at the nearby Taj Palace, including free pick-up and drop-off, which provides a more satisfying fitness experience for guests.
Ambassador, New Delhi - IHCL SeleQtions, is a beautiful heritage hotel that offers a comfortable experience for families. Guests traveling with their families found the hotel to be welcoming and accommodating, even for the youngest members. The hotel hosts a delightful train journey to Punjab, which is a highlight among the activities and often becomes the center of gathering, drawing people in groups of a dozen adults or more. This unique experience allows guests to mingle, often meeting others more than once during their stay.
The hotel's family-friendly atmosphere is bolstered by its proximity to Khan Market, an excellent spot for eating and shopping, adding an extra layer of convenience for families. The spacious rooms contribute to a relaxing stay, although some noted that the baby cot provided was too small. Overall, the hotel's ambiance and familial comfort make it a standout choice for families visiting New Delhi.
Ambassador, New Delhi – IHCL SeleQtions presents itself as a five-star property but seems to fall short of delivering on several fronts. While it evokes an old-world charm that appeals to guests, several have noted that it does not consistently uphold the standards expected of international five-star hotels. Although it does meet the requirements of a five-star hotel in India in some aspects, the service in the restaurant and the overall cleanliness and facilities do not consistently reflect this rating.
Guests have specifically pointed out that the Food & Beverage service is weak and lacks the quality seen in other five-star properties, suggesting a confused approach. The luxurious feel that one might expect from a five-star hotel is somewhat undermined by the condition of the bathrooms and the general room experience, which many feel require considerable improvement. Furthermore, despite the premium rates, the value for money is questioned as the services do not align with the offered price range.
While the hotel has some goals and ambitions of being a top-tier establishment, it appears there are several key attributes that need attention to fully meet the expectations associated with a five-star property.
The Ambassador, New Delhi - IHCL SeleQtions is well-regarded for business stays, thanks to its business-friendly amenities and a strategic, central location. The WiFi is reliable and suited for business use, ensuring connectivity for corporate tasks. The hotel provides a comfortable environment with spacious rooms and a cozy restaurant, making it a decent choice for corporate travelers who value a blend of comfort and practicality. Overall, this five-star property efficiently caters to the needs of business-oriented guests.
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Location
Nestled in a prime, green and peaceful area, the hotel assures a quiet and safe environment while allowing convenient access to central attractions. The nearby metro station enhances connectivity, making it simple to move around the city. Lodhi Gardens and the cultural vibe of Khan Market are points of highlight, as guests appreciate the surrounding neighborhood's charm and safety.
The hotel itself exudes character with its heritage decor and welcoming atmosphere. The location not only stands out for leisure activities but is also advantageous for business travelers due to its central positioning and proximity to government offices. Overall, the Ambassador Hotel offers a superb location that enhances the Delhi experience by combining accessibility, comfort and a serene environment.
Breakfast
However, there's a recurring criticism regarding the lack of variety and the limited selection, which some feel does not meet five-star expectations. Concerns about the repetitive nature of the spread also surface with calls for more international options and improvements in quality and assortment. Despite these issues, the staff receives high marks for their attentive and courteous service, which significantly enhances the dining experience.
The breakfast ambience reflects mixed reviews; while some find the outdoor seating delightful, others describe the room as small and crowded, occasionally likened to a fast food setting. In terms of pricing, the breakfast is deemed high for certain guests, suggesting room for better value.
Overall, the breakfast at this hotel impresses with taste and service but could benefit from expanded choices and better consistency to truly satisfy all guests.
Dinner
However, comments about the menu variety are mixed. While some appreciated the options available, others pointed out that meal choices were minimal and somewhat repetitive for daily dining. Additionally, there were mixed reviews regarding service with some guests finding the staff friendly and helpful, while others noted the service could be painfully slow.
The pricing of food appears to be a significant point of contention. Although a few guests felt the quality justified the cost, many others deemed the food prices excessively high with descriptions such as expensive and atrocious being common.
Despite the varied opinions on service and cost, the general consensus is that the food itself is of good quality with many guests enjoying their meals at the various dining venues within the hotel.
Rooms
Numerous reviews noted the execution and cleanliness of the rooms with mentions of careful cleaning and comfortable linens. The accommodations seem to meet, if not exceed, many visitors' expectations, presenting a charming ambiance with adequate amenities.
However, there were also mentions of inconsistencies, particularly concerning maintenance and upgrades. Some rooms were described as outdated with old furniture and fixtures and a few guests noted issues such as flickering lamps, damp patches and mold smells. The need for deep cleaning and refurbishment was highlighted, especially in some older rooms on certain floors.
Despite these setbacks, the overall sentiment leans towards a positive experience with emphasis on the spacious and comfortable nature of the rooms, the friendly staff and the hotel's charming historical characteristics.
Beds
However, there were notable criticisms regarding the beds as well. Several reviews flagged issues with uncomfortable mattresses, describing some as either too hard or too soft. Complaints about old and sagging beds were fairly common with some guests pointing out that the bedding appeared outdated and, in some cases, not clean.
Pillows garnered mixed feedback; while some found them top-notch, others thought they were uncomfortably high or too thin. Comments about the bed size being too small and the presence of only one pillow per person also affected the overall sleep experience for some guests.
In summary, while many found the beds at Ambassador, New Delhi - IHCL SeleQtions comfortable, issues with outdated and uncomfortable bedding indicate room for improvement.
Cleanliness
However, there are areas where the hotel falls short, particularly in the older sections of the building. Guests mentioned issues such as moldy smells, dusty rooms and dated bathrooms. Some specific concerns involved rusty towel racks, slippery bathtubs and occasionally dirty shower heads. A few reviews highlighted the need for renovations and updates to certain parts of the hotel, indicating that the cleanliness, while generally good, can sometimes be patchy. Despite these drawbacks, the overall impression remains favorable with the hotel noted for its clean facilities and comfortable, well-maintained rooms.
Staff
The hotel's staff are characterized by their professionalism and quick responsiveness, always ready to assist with any need. Guests recall the warm and welcoming atmosphere created by the team with many highlighting the staff's friendliness and accommodating nature. Service across the entire hotel, from the front desk to housekeeping and restaurant staff, is marked by attentiveness without being intrusive.
Particularly memorable are the personal touches, such as the willingness to organize memorable events and take a personal interest in guest satisfaction. Employees like Bunty, Gurjeet and Lakshmi ji are commended for their helpfulness and capability, while the smiling receptionist Muskan and the entire housekeeping team receive accolades for their efficiency and professionalism.
Despite a few criticisms regarding reception staff, the overall experience is lauded as very positive, largely due to a superb and cohesive staff team that leaves guests feeling well cared for and valued. The remarkable service provided by the staff at Ambassador, New Delhi contributes significantly to the hotel’s reputation for outstanding hospitality.
Wi-Fi
Gym
Family
The hotel's family-friendly atmosphere is bolstered by its proximity to Khan Market, an excellent spot for eating and shopping, adding an extra layer of convenience for families. The spacious rooms contribute to a relaxing stay, although some noted that the baby cot provided was too small. Overall, the hotel's ambiance and familial comfort make it a standout choice for families visiting New Delhi.
5 Star
Guests have specifically pointed out that the Food & Beverage service is weak and lacks the quality seen in other five-star properties, suggesting a confused approach. The luxurious feel that one might expect from a five-star hotel is somewhat undermined by the condition of the bathrooms and the general room experience, which many feel require considerable improvement. Furthermore, despite the premium rates, the value for money is questioned as the services do not align with the offered price range.
While the hotel has some goals and ambitions of being a top-tier establishment, it appears there are several key attributes that need attention to fully meet the expectations associated with a five-star property.
Business
No, Ambassador, New Delhi - IHCL SeleQtions doesn't have any pool.
Yes, a spa is available at Ambassador, New Delhi - IHCL SeleQtions.
Yes, Ambassador, New Delhi - IHCL SeleQtions welcomes dogs.
Yes, parking facilities are available at Ambassador, New Delhi - IHCL SeleQtions.
Yes, Ambassador, New Delhi - IHCL SeleQtions has a gym.
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