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Crowne Plaza New Delhi Okhla by IHG

New Delhi , Plot No 1, Community Centre Okhla, Phase-1 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCrowne Plaza New Delhi Okhla by IHG, strategically located in South Delhi, offers a commendable blend of convenience, comfort and quality service, making it an excellent choice for both business travelers and families. The hotel's proximity to industrial and office areas, Apollo Hospital and Pacific Mall Jasola provides added convenience despite the bustling and somewhat dusty surroundings.

The breakfast experience stands out with a variety of quality options ranging from customized orders to delicious spreads, complemented by friendly and accommodating staff. The dinner offerings, while praised for variety and certain delightful items like pastries and desserts, receive mixed reviews due to occasional issues with taste, quality and high pricing.

Rooms at the hotel are spacious and comfortable, often noted for their cleanliness and modern amenities, though some wear and tear and occasional service issues like slow room service are mentioned. Cleanliness standards are generally well-received with the spacious and tidy rooms highlighted, despite some isolated concerns about maintenance in specific areas.

Staff at Crowne Plaza consistently receive high marks for their friendliness, professionalism and dedication, contributing significantly to the positive guest experience. Individual staff members often receive recognition for their exceptional service, though there are mentions of improvements needed in communication and organization at the front desk.

WiFi quality is generally good with positive remarks about speed and connectivity, though some guests report intermittent issues. The spa services are lauded for their excellence, despite occasional concerns about facility maintenance and hygiene practices. The swimming pool with its lovely terrace views, is a notable feature, albeit with some feedback on cleanliness and occasional closures.

The hotel is highly praised as family-friendly, offering spacious accommodations and attentive service, making it a delightful choice for families. The comfortable beds enhance the overall stay experience, providing restful sleep for most guests. However, some minor issues with specific bedding elements like pillows and blankets are noted.

The hotel's five-star rating receives mixed reviews: many guests appreciate the facilities and service aligning with five-star standards, while others feel improvements are needed in certain areas to fully meet these expectations. As a business hotel, Crowne Plaza excels, providing tailored amenities and maintaining strict COVID-19 protocols, solidifying its reputation as a top choice for corporate travelers.

In summary, the Crowne Plaza New Delhi Okhla by IHG, offers a luxurious and comfortable stay with its strategic location, quality amenities and dedicated staff, making it a suitable choice for business, family and luxury travelers alike.
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Hotel Taking Steps Towards Sustainability

As part of the IHG group, this hotel is committed to implementing environmentally responsible practices to minimize its ecological footprint. Specific details for this individual property were not available in the search results.

Accessible Hotel

Crowne Plaza Okhla offers wheelchair accessible bathrooms, some of which include bathtubs. The hotel also provides visual aids throughout the property to assist visually impaired guests.

Hotel with Rooftop Pool

Features a rooftop pool providing a relaxing escape with city views. Guests appreciate the serene ambiance and attentive service.

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Rooftop Pool Outdoor Pool

Business Hotel

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Room Modern, soundproofed rooms are decorated in soothing shades of pastel browns. They come generously equipped with an iPod dock, DVD player and flat-screen TV offering cable channels. A bathtub is provided in private bathrooms.

Standard King Room with Lounge Access - Top Floor The pool with a view and hot tub are the standout features of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as pool views. The unit has 1 bed.

Standard King Room - Non-Smoking En suite washroom has bath and shower facilities.

Standard King Room - Disability Access En suite bathroom features a roll in shower for the physically challenged.

Junior King Suite This very spacious suite provides an excellent view of the ridge. Guests also have access to Club Lounge.

Standard Twin Room with Lounge Access The pool with a view and hot tub are the standout features of this twin room. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as pool views. The unit offers 2 beds.

Standard Twin Room with Lounge Access - Top Floor The unit offers 2 beds.

Standard Twin Room - Non-Smoking The unit offers 2 beds.

Standard King Room - Smoking The unit has 1 bed.

Standard Twin Room - Smoking The unit offers 2 beds.

One-Bedroom King Suite - Lounge Access The unit has 1 bed.

1 Double Bed Suite Smoking The unit has 1 bed.

Executive Suite - Non-Smoking The unit offers 1 bed.

Premium Room The unit has 2 beds.

Standard King Room - Lounge Access The unit offers 1 bed.

About Crowne Plaza New Delhi Okhla by IHG

License: HTL/DCPLic/2013/77

Guest Reviews

7.9

Good

Location

Crowne Plaza New Delhi Okhla by IHG, is strategically positioned in South Delhi, making it an ideal choice for business travelers due to its proximity to industrial and office areas. The hotel's location near Apollo Hospital is a significant advantage for medical tourists. Despite being situated in a bustling industrial zone with heavy traffic, guests appreciate the good security and ease of accessibility. The transportation desk adds to the convenience, assisting guests in navigating the city.

While the metro station is a bit far, the availability of autorickshaws and cabs ensures efficient city travel. The nearby Pacific Mall Jasola offers shopping and dining options, albeit limited. However, there are few attractions within walking distance and the surrounding roads can be crowded and difficult to navigate.

Though the area appears a bit dusty and less vibrant, the hotel's position provides easy access to key areas of South Delhi and Faridabad, making it a valuable spot for both business engagements and broader city exploration. The hotel itself offers a comfortable and safe environment with a pleasing ambience, often highlighted by guests despite the less favorable external surroundings.

Breakfast

The breakfast experience at Crowne Plaza New Delhi Okhla by IHG, has generally received praise for its variety and quality. Guests frequently highlighted the extensive range of options available, from customised orders and elaborate spreads to delectable items like muffins, Danish pastries and sunny side-up eggs. The breakfast buffet is often described as fantastic, wonderful and delicious with a luxurious selection of dishes catering to diverse tastes, including cold noodles and congee.

Guests appreciated the friendly and accommodating staff, which contributed to a pleasant dining experience. The ambiance of the breakfast area was noted to be good, adding to the overall enjoyment.

However, there were some points of critique, including occasional overcrowding and noise in the restaurant, repetition in the buffet items and some discrepancies in the breakfast prices compared to online information. While a few found the breakfast average or in need of improvement, the overall sentiment leans towards a positive and satisfying morning meal experience.

Dinner

Guests at Crowne Plaza New Delhi Okhla by IHG, have expressed mixed opinions about dining at the hotel. The dinner offerings are varied and include a good selection of both Western and Indian dishes, which many guests appreciated. The all-day dining has been praised for its excellent food and delicious options with some guests highlighting the dinner buffet and dessert section for their quality. Guests also noted specific items like the muffins and danish pastries as particularly enjoyable.

However, there were several criticisms regarding the taste and quality of the main course dishes with some describing the food as terrible. Additionally, the high cost of food and beverages at the hotel was a common complaint with guests finding dinner and other meals to be expensive. Furthermore, there were issues with service, including long waiting times for food and subpar performance from restaurant staff.

Overall, while the variety and certain elements of the dinner experience, such as the dessert section, were well-received, the hotel has room for improvement in terms of food quality and cost management.

Rooms

Crowne Plaza New Delhi Okhla by IHG, generally garners positive feedback for its spacious and comfortable rooms. Guests frequently commend the ample room size, which they find provides excellent value for money. The rooms are often described as clean, modern and well-maintained, contributing to a cozy and pleasant stay. Both the rooms and bathrooms are well-appointed with generous space and good views.

However, the hotel does have its drawbacks. Some guests have noted issues with cleanliness with occasional critiques about dustiness and unpleasant odors. The condition of the rooms shows signs of wear and tear and several guests have mentioned that the rooms could benefit from updating. Additionally, there have been reports of slow room service and difficulties with electrical sockets for charging devices. Despite these concerns, the overall service and amenities generally receive high marks, making the Crowne Plaza a popular choice for visitors seeking spacious and comfortable accommodations in New Delhi.

Beds

Guests at the Crowne Plaza New Delhi Okhla by IHG, have shared a variety of insights regarding their bedding experiences. A significant number of reviews highlight the comfort of the beds, noting that the beds and pillows are generally very comfortable and lead to restful sleep. Many appreciated the comfortable mattress, finding it wonderful to sleep on. However, a few guests faced issues with their bedding, specifically mentioning uncomfortable pillows and mattresses and some experienced dissatisfaction with the blanket's warmth. Despite these mixed opinions, the overall emphasis leans towards a positive sleeping experience, underscoring the pleasant and comfy beds.

Cleanliness

The Crowne Plaza New Delhi Okhla by IHG, garners mixed feedback regarding its cleanliness. Many guests commend the hotel for being very clean and tidy with several highlighting the spacious and modern rooms that are kept in good condition. The cleaning and service are often praised as excellent, contributing to a pleasant experience for visitors. However, some areas fall short: issues such as dusty room floors, unclean bathrooms and aging furniture are frequently mentioned. While some guests find the cleanliness satisfactory, others emphasize the need for improvement, pointing out dirty corridors, stained sinks and even crumb-filled carpets. Despite these criticisms, the overall cleanliness appears to be a positive aspect for many, though there's room for enhancement to meet the high standards expected by patrons.

Staff

The reviews for the staff at Crowne Plaza New Delhi Okhla by IHG, paint a mixed but largely positive picture. The staff is frequently described as friendly, polite and helpful. Specific mentions of exceptional service from individuals like Ms. Sakshi, Ms. Radone and Mr. Shani highlight the dedicated efforts at the front desk and in-room dining. Guests have praised the overall professionalism and courtesy of the staff, noting their readiness to assist and attentiveness to guests' needs. The housekeepers and kitchen staff also received commendations for their services.

However, some areas for improvement were noted. A few guests found the front desk staff to be less amiable than expected with isolated incidents of poor communication and disorganization. Some reported issues with check-in times and the need for better training in customer service. Despite these occasional setbacks, the general sentiment leans towards the positive with many guests appreciating the warm and accommodating nature of most of the staff.

Overall, while there are minor hiccups, the dedication and good nature of the staff at Crowne Plaza New Delhi Okhla provide a generally reassuring and pleasant experience for guests.

Wi-Fi

The WiFi at Crowne Plaza New Delhi Okhla receives mixed feedback from guests. Many reviews highlight that the WiFi is good with some praising its excellent speed and system. A few guests mention that the WiFi is quite fast and note the benefit of having excellent 4G coverage in addition to the WiFi. However, several guests also point out issues with mentions of intermittent connectivity, poor performance and WiFi that was not working or snapping frequently. Overall, while the WiFi has strong points, there are areas that could benefit from improvement.

Spa

The spa at Crowne Plaza New Delhi Okhla by IHG, receives frequent praise from guests for its splendid service, making it a highlight of many stays. Visitors often describe the spa experience as great with lovely service that enhances relaxation. However, there are occasional concerns regarding the upkeep of the facilities, including the gym, steambath, sauna and the pool area. Some guests have noted a toxic smell and a layer of dirt, suggesting a need for better maintenance. Hygiene practices appear to be inconsistent with some reviews mentioning poor hygiene levels and a lack of mandatory masking, while others note strict adherence to Covid SOPs right from the main entrance. Overall, the spa's excellent service seems to stand out positively amidst these varying aspects.

Pool

The swimming pool at Crowne Plaza New Delhi Okhla by IHG, has garnered mixed reviews with many guests praising its features. Positive feedback highlights the amazing and fantastic pool situated on a terrace with stunning views of the city, as well as the lovely service provided at the poolside. Guests who enjoyed the pool found it to be a good and refreshing facility. Additionally, the sauna in combination with the pool received commendations.

However, some guests noted areas for improvement. The pool is described as small and has undergone periods of renovation with instances where it was closed or appeared neglected. Concerns were also raised about cleanliness with some mentioning murky water and an extremely dirty shower mat. Another minor inconvenience pointed out was the need to walk through the restaurant to access the pool. Despite these occasional drawbacks, the well-liked aspects of the pool make it a notable feature of the hotel.

Family

Crowne Plaza New Delhi Okhla by IHG, has garnered praise for being an exceptionally family-friendly destination. Families find the accommodations spacious and comfortable, especially when treated to upgrades like the suite, which adds a touch of delight to the stay. Children have a particularly enjoyable experience, relishing every moment of their time at the hotel.

The hotel staff receive high marks for their attentiveness and friendliness, making a significant impression on guests. Named staff members such as Ankita and Kirti stand out for their excellent service, demonstrating care and support that ensures families feel well-looked after. The staff's adherence to COVID protocols further boosts guests' confidence during their stay.

The on-site cake shop is an appreciated amenity, offering a convenient way for guests to pick up treats and gifts for loved ones. Overall, the hotel is recommended for its warm atmosphere, supportive staff and commitment to making family stays comfortable and enjoyable.

5 Star

Crowne Plaza New Delhi Okhla by IHG, has received mixed feedback regarding its five-star rating, facilities and services. On the positive side, guests have praised the hotel as a good five-star property, providing adequate rooms for disabled guests upon request and offering true five-star service and treatment. Visitors highlighted the excellent five-star hotel experience and upheld its reputation for maintaining five-star standards.

However, some guests felt the hotel fell short of the five-star expectations. Issues such as crowded and noisy breakfast areas, insufficient cleaning and refilling of consumables and subpar room service were commonly noted. Complaints also pointed out that the service provided didn't match the five-star category with some guests suggesting the experience was more akin to a three-star level. Concerns were raised about high prices not matching the value and comfort provided. The need for staff to communicate more quietly to maintain a tranquil five-star environment was also highlighted. Overall, the hotel has areas for improvement to consistently meet its five-star promise.

Business

Crowne Plaza New Delhi Okhla by IHG, is recognized for its excellent business facilities and services, making it a top choice for business travelers. Guests consistently praise the hotel for being business-friendly and highlight its adequate amenities tailored for those on work trips. The hotel ensures that business needs are met with adequate room options, including those for disabled guests. Furthermore, it strictly implements COVID-19 protocols, although some guests noted a dip in service quality due to the pandemic. Despite minor shortcomings, such as limited space outside the business center, the hotel remains a preferred option for corporate stays, earning accolades as a TOP Business Hotel.

Luxury

Crowne Plaza New Delhi Okhla by IHG, is praised for its world-class level of service and luxurious ambiance. Guests often describe the stay as beautiful and worth the expense with the hotel presenting itself as a high-end destination. Many reviews highlight the luxurious feel throughout the property, making it an excellent choice for those seeking a premium experience. The service is consistently noted as great, enhancing the overall appeal of the hotel. Despite its expensive pricing, the overall luxurious and high-end atmosphere tends to justify the cost for many visitors.

Romantic

The Crowne Plaza New Delhi Okhla by IHG, offers an ideal retreat for couples seeking a romantic escape. Guests highlight the allure of its private and romantic ambiance, making it suitable for a quiet getaway. The setting is praised for its intimate atmosphere, perfect for couples looking to enjoy each other's company. With sliding wooden windows that add a touch of elegance, the rooms provide a very sexy vibe, enhancing the overall experience. The hotel staff are supportive and contribute to a fun and enjoyable stay. Fascination seems to take over, creating cherished memories for those who visit.

Yes, Crowne Plaza New Delhi Okhla by IHG has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

Yes, a spa is available at Crowne Plaza New Delhi Okhla by IHG.

No, Crowne Plaza New Delhi Okhla by IHG doesn't allow dogs.

No, parking facilities aren't available at Crowne Plaza New Delhi Okhla by IHG.

No, Crowne Plaza New Delhi Okhla by IHG doesn't have a gym.

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