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Summary of reviewsThe Holiday Inn Express Fort Wayne - East - New Haven by IHG is highly regarded for its strategic location, offering travelers convenience with its proximity to major routes and quiet surroundings. Guests appreciate the ease of access, making it ideal for attending local events or visiting family. The hotel notably combines practical accessibility with a peaceful environment.
Breakfast at the hotel is a standout feature, with guests lauding the quality and variety of offerings. The morning meal is often described as delicious and extensive, with particular praise for the warm cinnamon rolls. Despite occasional challenges with large crowds, the attentive staff maintains high standards of service, making breakfast a highlight for many guests.
The rooms receive positive feedback for their cleanliness and comfort, with guests enjoying the spaciousness and cozy beds. The provision of Dove bathroom products is a nice touch, enhancing the overall experience. While some areas show signs of wear and tear, the hotel is generally perceived as clean and modern, although continuous maintenance is needed to address specific issues.
The staff is frequently commended for their friendliness and helpfulness, significantly contributing to the welcoming atmosphere of the hotel. Alyssa at the front desk is widely appreciated for her exceptional service, enhancing guest satisfaction. The team's accommodating nature adds to the overall positive experience of staying at the hotel.
Although the pool is a desired amenity, many guests have been disappointed with its unavailability during their visits. The lack of communication regarding the pool's status has been a concern, as travelers anticipate leisure facilities that may not be open.
Guests generally enjoy a restful night's sleep thanks to the comfortable beds, which are often described as super comfy and soft. This contributes to the hotel being a strong choice for those seeking comfort and relaxation. Overall, the Holiday Inn Express Fort Wayne - East - New Haven by IHG is praised for its location, quality of breakfast, room comfort, and attentive staff, making it a reliable option for travelers. Show more
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Categories
Hotel with Indoor Pool
The hotel offers an indoor pool for guest use.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
Standard Room with Two Queen Beds - Communications Accessible TubCable TV is included in this accessible room, along with coffee-making facilities and a hairdryer.
Standard RoomCable TV is included in this room, along with coffee-making facilities and a hairdryer.
Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard Room with Two Queen BedsCable TV is included in this room, along with coffee-making facilities and a hairdryer.
Standard King RoomCable TV is included in this room, along with coffee-making facilities and a hairdryer.
Standard King Room with Sofa BedCable TV and a sofa bed are included in this room, along with coffee-making facilities and a hairdryer.
Double Suite with Two Double Beds - Non-SmokingCable TV, a microwave, and a fridge are included in this suite, along with coffee-making facilities and a hairdryer.
King Room - Mobility Access/Hearing AccessibleCable TV is included in this accessible room, along with coffee-making facilities and a hairdryer.
King Room - Disability AccessCable TV is included in this accessible room, along with coffee-making facilities and a hairdryer.
King Suite with Sofa BedProviding free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious suite provides air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
7.6
Good
Location
The Holiday Inn Express Fort Wayne - East - New Haven by IHG is praised for its convenient location. Guests find the hotel particularly advantageous due to its proximity to major routes, as it is situated right off the interstate, making travel easy and accessible. Many highlight its convenience for attending nearby events and visiting family, as well as its ease of access with a straightforward exit from the freeway. The location combines accessibility with a quiet environment, offering guests both practicality and peace. The hotel's position is repeatedly noted as highly beneficial, despite some finding it initially a bit tricky to navigate to. Overall, its strategic placement and accommodating service stand out in guests' experiences.
Breakfast
The breakfast experience at the Holiday Inn Express Fort Wayne - East - New Haven by IHG is largely praised by guests for its quality and variety. Patrons appreciate the delicious offerings, which include warm cinnamon rolls among other breakfast selections. Many guests note the breakfast as being very good, with several describing it as wonderful or even awesome. The choices provided are extensive, ensuring there is something for every taste. Despite occasionally being underprepared for large crowds, the staff remains friendly and attentive, striving to maintain high service standards. Though there are occasional issues with the breakfast area, such as worn upholstery, the overall consensus is that the morning meal is a highlight, with some guests even dubbing it the best breakfast they've had at a hotel.
Rooms
The rooms at Holiday Inn Express Fort Wayne - East - New Haven by IHG receive positive feedback for their cleanliness and comfort. Guests consistently describe the rooms as clean and comfortable, with snug beds and clean sheets making for a pleasant stay. While the property appears to be slightly dated and in need of some maintenance, the spacious rooms and nice amenities like Dove bathroom products are appreciated by visitors. The staff is noted for their friendliness and helpfulness, enhancing the overall guest experience. Although some minor issues, such as an absent TV and a freezer that didn't fully function, were reported, the rooms largely meet expectations for a comfortable stay. The excellent breakfast and convenient location of the hotel also contribute to a positive experience, making it a good option for travelers seeking reliable accommodation.
Beds
The beds at the Holiday Inn Express Fort Wayne - East - New Haven by IHG generally receive positive feedback from guests, highlighting their comfort. Most reviewers describe the beds as very comfortable, with some labeling them as super comfy or even amazing. Guests particularly appreciate the soft and cozy pillows, which contribute to a restful night's sleep. While a few reviewers mention that the beds and pillows weren't ideal, the overall impression suggests that the hotel provides a pleasant sleeping experience. The room comfort is also noted, adding to the overall positive experience of staying at this hotel.
Cleanliness
Holiday Inn Express Fort Wayne - East - New Haven by IHG garners a variety of opinions when it comes to cleanliness. Many guests appreciate a generally clean and well-maintained environment, often describing the property and rooms as very clean. The modernity and cleanliness of the accommodations leave a positive impression on visitors. Guests particularly note the pleasant entry and commend the use of Dove bathroom products.
However, there are some recurring concerns that cannot be overlooked. Specific rooms show signs of wear and tear, with reports of old bathrooms displaying missing plaster, damaged flooring, and outdated features. Several guests mention cleanliness issues such as cobwebs, candy wrappers, and damp carpeting. Bathrooms occasionally seem to fall short, with ineffective cleaning after overflows and reports of mold, broken tiles, and damaged ceilings. Additionally, noise from the pipes and general noise levels in the hotel may disrupt the stay for some guests.
Overall, while many guests find the Holiday Inn Express to provide a nice and clean experience, consistent maintenance and attention to detail remain crucial to addressing the existing issues.
Staff
The Holiday Inn Express Fort Wayne - East - New Haven by IHG is well-regarded for its exceptional staff, who consistently receive praise for their friendliness and helpfulness. Guests repeatedly highlight the welcoming atmosphere created by the team, noting the front desk personnel as particularly impressive. Alyssa, a standout member of the front desk staff, has been described as fantastic, contributing significantly to the positive guest experiences. The staff's accommodating nature ensures that guests feel valued and attended to during their stay, further enhancing the overall experience. Cleanliness also complements the quality service, making the hotel a reliable choice for those seeking comfort and hospitality.
Pool
Visitors to the Holiday Inn Express Fort Wayne - East - New Haven by IHG often anticipate enjoying leisure amenities, including the pool. However, many recent guests have been disappointed to find the pool unavailable during their stays. This unexpected closure, often cited as due to maintenance or construction, has left several travelers disheartened, particularly those who specifically chose the hotel to take advantage of this facility. The lack of transparency about the pool's operational status prior to booking has been a significant concern for guests, as they frequently express frustration over the pool's long-term closure.
Yes, Holiday Inn Express Fort Wayne - East - New Haven by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express Fort Wayne - East - New Haven by IHG.
No, Holiday Inn Express Fort Wayne - East - New Haven by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Fort Wayne - East - New Haven by IHG.
Yes, Holiday Inn Express Fort Wayne - East - New Haven by IHG has a gym.