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Summary of reviewsAmericana Waterpark Resort & Spa offers guests a generally pleasant stay, particularly for families and those seeking to explore the Niagara Falls area while enjoying a peaceful retreat. Its strategic location ensures accessibility to Niagara Falls and Clifton Hill via a nearby bus line, while also providing a quiet environment away from bustling tourist spots. The proximity to restaurants, coffee shops, grocery stores and a playground enhances convenience, making it an ideal base for guests, especially families with small children.
The resort's breakfast at Fields restaurant is well-regarded for its delicious options and good value, though some guests find it overpriced and suggest that offering it either complimentary or at a lower cost would improve satisfaction. Dinner options, particularly at the attached Boston Pizza, receive mixed reviews with some appreciating the convenience and service, while others report long wait times and high prices.
Guests generally praise the rooms for their spaciousness and comfort, which are especially suitable for families. The rooms are often noted as clean, modern and well-maintained, though some guests mention occasional issues with outdated elements, soundproofing, odors and inconsistent housekeeping.
Cleanliness throughout the resort is a strong point with many guests appreciating the cleanliness of the rooms and common areas. However, some areas like the pool and arcade could benefit from more frequent cleaning. The staff are widely recognized for their friendliness and helpfulness with many reports of excellent service, although some inconsistencies in staff behavior have been noted.
The complimentary WiFi receives mixed feedback with some guests experiencing good connectivity while others encounter issues with slow speeds and weak signals. The spa at the resort is a highlight for many, praised for its relaxing ambiance, excellent amenities and great services, despite a few comments on its pricing.
The pool and waterpark are popular, particularly among families, though some guests note issues with cold water, high chlorine levels and occasional cleanliness concerns. The parking facilities are convenient and ample, but many guests are dissatisfied with the additional fees, feeling they should be included in the room rate.
Overall, the resort shines as a family-friendly destination with its engaging waterpark, accommodating rooms and friendly staff, creating a fun and memorable stay for visitors.
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