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Summary of reviewsThe Holiday Inn New London by IHG consistently earns positive reviews from guests, emphasizing its excellent location, friendly staff, and well-maintained facilities. Situated near transportation hubs like Amtrak train station and ferry terminals, as well as attractions such as the Garde Arts Center and Mystic Aquarium, the hotel offers convenience and accessibility for leisure and business travelers alike. The proximity to colleges and the United States Coast Guard Academy enhances its appeal for those visiting family.
Guests frequently commend the hotel's cleanliness, noting that both rooms and common areas are kept to high standards. The spacious, well-appointed accommodations come with modern amenities like fridges and microwaves, ensuring comfort and convenience. The onsite restaurant, La Luna, stands out for its phenomenal food, friendly service, and lively atmosphere with live music, making dining a key highlight of the stay.
Breakfast experiences receive mixed reviews; however, the variety and quality offered are appreciated despite the extra cost. The hotel also provides a delightful pool experience, praised for its cleanliness and peaceful ambiance. Families find the hotel welcoming, with amenities such as meeting rooms adding practicality for group events.
The staff, often mentioned by name for their outstanding service, creates a warm and accommodating environment, contributing significantly to the positive guest experience. While there are occasional remarks about bed firmness, overall impressions of comfort and restful sleep remain strong.
In summary, Holiday Inn New London by IHG offers great value with its prime location, excellent dining, clean facilities, and attentive service, making it a sought-after destination for travelers visiting New London. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Holiday Inn New London offers family-friendly amenities and allows kids to stay and eat free. It also has a pool and is near local attractions, providing convenience for families.
Hotel with Swimming Pool
This Holiday Inn has an indoor heated pool and fitness center. The indoor pool provides year-round swimming.
Indoor Pool
Business Hotel
The Holiday Inn offers 4,000 sq ft of event space, including a grand ballroom that can accommodate up to 300 people. It provides complimentary high-speed wireless internet, a restaurant and lounge, and rooms equipped with work desks.
Hotel with Gym
Features a 24-hour gym for guest use. The hotel also includes an indoor pool, providing convenient options for maintaining a fitness routine at any time.
3-Star Hotel
This hotel is well-located and offers essential amenities for a comfortable stay. It's a solid choice for travelers seeking a reliable experience.
Hotel for Honeymoon
Hotel with Indoor Pool
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King RoomThis room has a flat-screen TV, refrigerator and microwave.
Standard Queen Room with Two Queen BedsThis room has a flat-screen TV, refrigerator and microwave.
King Suite - Non-SmokingThis room has a sofa bed, flat-screen TV, refrigerator and microwave.
Queen Room with Two Queen Beds Hearing Accessible with Roll-In Shower - Non-SmokingThis hearing accessible room has a flat-screen TV, refrigerator and microwave. A roll-in shower is provided.
Suite with Mobility Accessible Roll-In ShowerThis suite has a flat-screen TV, refrigerator and microwave.
Standard Queen Room with Two Queen Beds - Communications AccessibleThis room has a flat-screen TV, refrigerator and microwave.
Standard King Room with Roll-In Shower - Communications AccessThis non-smoking, hearing accessible room has a flat-screen TV, refrigerator and microwave. A roll-in shower is provided.
King Room - Mobility Access/Hearing AccessibleThis hearing accessible room has a flat-screen TV, refrigerator and microwave. A bathtub is provided.
Guest Reviews
7.6
Good
Location
The Holiday Inn New London by IHG boasts an enviable location, making it an excellent choice for travelers seeking convenience and accessibility. Its prime spot near New London's Amtrak train station, ferry terminals, and major highways like I-95 provides guests with easy access to transportation and nearby attractions. The hotel is just a stone's throw from popular destinations such as the Garde Arts Center, Ocean Beach Park, Mystic Aquarium, and various casinos. Visitors can enjoy a perfect blend of relaxation and exploration with easy walks to the New London waterfront, where a variety of restaurants and shops await. The proximity to colleges and the United States Coast Guard Academy further adds to its appeal for both vacationers and those visiting loved ones. Besides its strategic location, guests appreciate the clean facilities, friendly staff, and excellent restaurant offerings onsite, making it a worthy hub for those aiming to experience the rich culture and scenic beauty of New London.
Breakfast
The breakfast experience at the Holiday Inn New London by IHG receives mixed reviews from guests. Many highlight the availability of an excellent buffet, praising the variety of both hot and cold options, and appreciating that meals are served in the onsite restaurant, offering a good assortment and satisfying portions. However, the breakfast is not universally complimentary, leading to occasional confusion and disappointment, especially for families, who might not have all members covered. Some guests found the breakfast a worthwhile addition to their stay, noting its quality as superior and consistently hot and fresh, including the delightful English muffins.
Despite these positives, the breakfast does come at an extra cost, which has been considered high in comparison to other locations where the same offering might be included or discounted. For those who opted in, the meal was generally viewed as good and plentiful, notwithstanding occasional remarks about menu inconsistency and perceived high pricing. The pleasant, clean atmosphere, complete with useful amenities like a refrigerator and microwave in rooms, enhances the overall experience, making dining at the Holiday Inn New London a potentially worthwhile, albeit premium, choice.
Dinner
Holiday Inn New London by IHG offers a delightful dining experience at its in-house restaurant, La Luna. The convenience of having a restaurant located within the hotel is appreciated by guests, who enjoy not only its accessibility but also the high-quality menu offerings. La Luna receives high praise for its phenomenal food, with dishes prepared to perfection, like the steak over arugula salad. The restaurant features excellent service, exemplified by attentive staff who ensure an enjoyable dining experience.
Meals at La Luna stand out for their taste and presentation, often exceeding guests' expectations. The restaurant is also noted for its reasonable prices, making it a great choice for dinner or a nightcap. Guests mention enjoying the lively atmosphere, which includes live music during dinner service, adding to the overall enjoyment. The staff is friendly and helpful, often providing valuable dining suggestions.
La Luna's offerings are not limited to dinner; they serve good breakfast options as well, making it a versatile dining spot. For those preferring room service, La Luna accommodates, delivering meals that rival those found in top Italian restaurants. The positive experiences continue with the restaurant's generous portion sizes, complementing the great happy hour specials. Overall, dining at La Luna is a key highlight for guests staying at the Holiday Inn New London by IHG, and its consistently excellent food and service make it a destination worth revisiting.
Rooms
Holiday Inn New London by IHG receives high praise for its accommodations, frequently highlighted for being spacious and clean. Guests appreciate the well-lit rooms equipped with modern conveniences like a fridge, microwave, and ample plug points, making them ideal for both leisure and business travelers. The interiors, though occasionally mentioned as dated, maintain a high standard of cleanliness and comfort, with some guests noting that their rooms were the largest and nicest they had ever stayed in. The beds are often described as comfortable, contributing to a restful stay, although a few reviews mention hard beds as a downside. While essential amenities like an iron, hair dryer, and comfortable seating areas add to the rooms' functionality, the hotel's staff earns accolades for their accommodating and helpful service. The hotel's quiet atmosphere, combined with its convenient proximity to local attractions like Mystic and the Long Island ferry, makes it an appealing choice. On-site facilities, including a restaurant and a nice pool area, further enhance the guest experience, with the breakfast being a special highlight. Overall, Holiday Inn New London presents great value, offering comfortable, well-maintained accommodations at a reasonable price.
Beds
The beds at the Holiday Inn New London by IHG have received positive remarks from many guests, who frequently mention their comfort and cleanliness. Descriptions like "comfortable," "super comfortable," and "like sleeping in a cloud" suggest that the hotel takes pride in providing a restful sleep environment. While some guests noted a surplus of pillows, they generally appreciated the comfort they provided. The clean linens and spacious accommodations also contribute to an overall favorable impression of the sleeping arrangements. However, a few visitors did find the beds too soft or not to their liking, indicating that preferences for mattress firmness can vary. Overall, the hotel seems to offer a pleasant and cozy experience for most who stay there.
Cleanliness
Holiday Inn New London by IHG is consistently praised for its exceptional cleanliness and comfort. Guests frequently highlight that the hotel and its rooms are maintained to high standards of cleanliness, comparable to more expensive establishments. The rooms are described as spacious, immaculate, and well-appointed, often featuring amenities like refrigerators and microwaves. The common areas are noted for being cleaned daily, and the property as a whole is described as well kept and updated. Beyond cleanliness, the hotel offers a quiet, safe environment, making for a relaxing and peaceful stay. Visitors appreciate the comfortable beds and quality linens, contributing to a restful night's sleep. The friendly and efficient staff further enhance the positive experience, often accommodating guest needs with warmth and professionalism. Overall, the hotel provides a clean, comfortable, and welcoming atmosphere that meets and even exceeds guest expectations.
Staff
The Holiday Inn New London by IHG has garnered genuine appreciation for its staff, noted for their friendliness, professionalism, and attentiveness. Many guests commend the front desk staff for their warm and welcoming demeanor, with special mentions for individuals like Jake and Zoie who have left a memorable impact. The hotel staff is consistently described as helpful, friendly, and courteous, creating a welcoming atmosphere for visitors. The staff's attention to detail and responsiveness to guests' needs has further enhanced the overall experience. Guests have also appreciated the accommodating nature of the team, noting their efforts to ensure comfort and satisfaction during their stay. Whether it's the front desk, restaurant, or housekeeping, the commitment to offering excellent service is evident. This dedication to guest service may be why travelers choose to return to this hotel when visiting New London.
Pool
Holiday Inn New London by IHG is a delightful choice for travelers who appreciate well-maintained amenities and thoughtful guest experiences. The hotel features a clean and well-kept pool, praised for being at a perfect temperature and not crowded, making it a favorable spot for families and individuals alike. Guests enjoy the serene atmosphere created by the evening lighting around the pool, adding to the overall relaxing feel. Coupled with the convenience of provided showers and towels, visitors find the pool area to be a great part of their stay.
Additionally, guests appreciate the added benefit of the pool not being overly cold. While some noted early closure hours, the pool's overall appeal remains high, complemented by the hotel's strategic location and quiet surroundings. The presence of a nice restaurant on-site, where breakfast is served, enhances the appealing package offered by this Holiday Inn, contributing to its reputation for providing a pleasant and convenient lodging experience.
Family
Holiday Inn New London by IHG offers a welcoming environment for families, characterized by attentive and friendly staff who focus on meeting the needs of guests, including those with children. While the hotel mainly serves as a comfortable place for sleeping and showering, it provides a valuable space for groups, offering amenities like meeting rooms where families can gather for meals such as pizza and salad, making it a practical choice for events like dance and cheer competitions. Its convenient location near the ferry service and public beach adds to its attractiveness, allowing easy access to local attractions and an enjoyable walk to the historic downtown area. Overall, the hotel offers a suitable base for family visits and engagements in the area.
Yes, Holiday Inn New London by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn New London by IHG.
No, Holiday Inn New London by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn New London by IHG.