New Orleans, Two Poydras Street29.947816,-90.063611(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hilton New Orleans Riverside shines as a top choice for visitors thanks to its prime location, abundant amenities and commendable service. Situated in the heart of New Orleans, the hotel is within walking distance to major attractions like Harrah's Casino, Bourbon Street, the French Quarter and the Riverwalk. This makes the hotel an excellent base for both leisure and business travelers. Guests particularly appreciate the scenic views of the Mississippi River and the ease of access to various dining options with popular restaurants such as Drago's Seafood and Ruth’s Chris Steak House nearby.
The breakfast experience here is generally positive with many guests enjoying the variety and quality of the food served. While some found the breakfast costly, the majority appreciated the delicious complimentary options and the excellent service provided by the wait staff, particularly Debbie. The dinner options, especially at Drago's, receive high praise for their delicious offerings, although the limited dining choices and restaurant's early closure were noted as minor drawbacks.
Guest rooms are frequently praised for their cleanliness, spaciousness and comfortable ambiance. Many visitors highlight the stunning views from their rooms, particularly those overlooking the river or city. Although some guests noted issues with outdated decor and occasional cleanliness lapses, the overall maintenance and cleanliness of the rooms were positively remarked upon.
In addition to the rooms, the hotel is lauded for its well-kept and inviting environment, maintained by an excellent housekeeping team. Despite some instances of erratic maid service and stained towels, the majority of the guests compliment the hotel's cleanliness and the friendliness of the staff. The staff, particularly the housekeeping and bellmen, are often described as friendly, helpful and accommodating, although there are occasional mentions of inconsistencies in guest service, particularly at the front desk.
The fitness amenities at the Hilton New Orleans Riverside are deemed excellent by many guests with a well-equipped gym that includes a spacious fitness area and pool. Some noted that the gym equipment could use an update, but the general sentiment is positive. However, an entry fee of $12 per day for the gym might be a consideration for budget-conscious travelers.
Parking is a mixed aspect with the hotel offering secure and convenient parking, albeit at a high cost. Many guests feel that the parking fees are excessive and found the parking garage confusing and poorly lit. Clearer explanations and better lighting could enhance the parking experience.
The hotel is highly regarded for being family-friendly, offering spacious accommodations and various family-oriented activities. Its location is deemed perfect for family outings, particularly in the French Quarter.
Additionally, the hotel's position makes it an excellent choice for those looking to explore New Orleans' vibrant nightlife with various nightclubs and bars just a short distance away.
Overall, Hilton New Orleans Riverside offers a blend of exceptional location, comfortable accommodations and attentive service, making it a preferred choice for many guests visiting New Orleans.
Categories
Sustainability Journey
This Hilton hotel participates in the Oyster Shell Recycling Program, donating oyster shells to be placed back in coastal waters as reefs, creating a sustainable, native oyster habitat that will clean and filter the water, stabilizing the shoreline.
Pool
Hilton New Orleans Riverside has two outdoor heated pools, including one with Mississippi River views. The hotel's comprehensive facilities and location near attractions make it a great option.
Outdoor Pool
Business
This hotel features 1,622 guest rooms and amenities designed for comfort. It has a FedEx Business Center, full-service copying and printing, computer workstations, and guest package handling.
Parking
Located by the river and near the convention center, this large hotel offers significant parking capacity, providing convenience for guests attending events or exploring the riverfront area.
Gym
The Hilton New Orleans Riverside features a comprehensive fitness center with modern equipment and panoramic city views. The hotel also offers fitness classes and personal training services.
Outdoor Pool
Hilton New Orleans Riverside has two outdoor heated pools, including one with Mississippi River views. These pools are ideal for soaking up the sun or enjoying a refreshing dip.
Family
Romantic
Nightlife
Accessible
4 Star
Honeymoon
Tennis
Yoga
Room Types
Deluxe King RoomA cable TV with pay options is featured in this room. A small fridge and tea and coffee-making facilities are also provided.
Standard Queen Room with Two Queen BedsThis room features a cable TV with pay options. Tea and coffee-making facilities are also provided.
Deluxe Queen Room with Two Queen BedsA cable TV with pay options is featured in this room. A small fridge and tea and coffee-making facilities are also provided.
Standard King Room with Roll-In Shower - Disability AccessA cable TV with pay options is featured in this room. A small fridge and tea and coffee-making facilities are also provided. This room offers a larger bathroom hold bars.
Standard Queen Room with Two Queen Beds and Roll-In Shower - Disability AccessThis accessible room features a cable TV, fridge, and coffee machine.
Standard Queen Room with Two Queen Beds and Bath Tub - Disability AccessThis accessible room features a cable TV, fridge, and coffee machine.
Standard King RoomThis room features a flat-screen TV with cable channels and an iPod docking station. A coffee machine and ironing facilities are provided.
Premium King Room with City ViewEnjoy daily complimentary Continental breakfast. Perfect for couples or individual travelers. This room also includes a mini-refrigerator, work desk, and a 37-inch LCD TV.
Riverside King Room - RiverfrontThis room features a panoramic view and access to the Executive Lounge. It also offers a microwave, refrigerator and wet bar.
Premium Queen Room with Two Queen Beds and City ViewEnjoy daily complimentary Continental breakfast. Perfect for couples or individual travelers. This room also includes a mini-refrigerator, work desk, and a 37-inch LCD TV.
Deluxe King Room with River ViewThe triple room features air conditioning. The unit has 1 bed.
Deluxe King Room with River View - Hearing AccessibleOffering a river view, this room has a 37-inch flat-screen TV, a refrigerator, and a work desk.
Standard King Room - Hearing AccessibleThis hearing disability accessible room includes visual alarms and notification devices, as well as closed-captioned TV.
Deluxe Queen Room with Two Queen Beds and River ViewOffering a river view, this room has a 37-inch flat-screen TV, a refrigerator, and a work desk.
Standard Queen Room with Two Queen Beds - Hearing AccessibleThis hearing disability accessible room includes visual alarms and notification devices, as well as closed-captioned TV.
One Bedroom Suite A seating area with a sofa bed and flat-screen TV is featured in this suite. A small refrigerator and a safe are also included.
Parlor with One King Bed - Hearing AccessibleThe spacious air-conditioned triple room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.
Deluxe Queen Room with Two Queen Beds - Hearing AccessibleThe quadruple room features air conditioning. The unit has 2 beds.
Deluxe King Room - Hearing Accessible The triple room offers air conditioning. The unit has 1 bed.
River View 1 King Bed with Access Tub - Disability AccessThe triple room offers air conditioning. The unit has 1 bed.
King Room with Roll-In Shower and River View - Disability AccessThe triple room provides air conditioning. The unit offers 1 bed.
Riverside Queen Room with Two Queen Beds - RiverfrontThe quadruple room provides air conditioning. The unit offers 2 beds.
Luxury Parlor with Sofa Bed and Panoramic ViewFeaturing free WiFi, this parlor room also offers air conditioning and a bathroom. Please note: this room does not include any beds.
One-Bedroom King Room with Murphy BedThe spacious air-conditioned triple room provides a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.
Premium King Room with River ViewThe unit offers 1 bed.
Premium Queen Room with Two Queen Beds and River ViewThe unit offers 2 beds.
Junior King SuiteThe unit offers 1 bed.
Premium King Room - Mobility Access and BathtubThe unit has 1 bed.
Premium Riverside Parlor Suite with Sofa BedThe unit has 1 bed.
Premium Junior King SuiteThe unit has 1 bed.
Standard King Room with River ViewThe unit has 1 bed.
Queen Room with Two Queen Beds and River ViewThe unit offers 2 beds.
Premium Queen Room with Two Queen Beds - Mobility/Hearing Access and BathtubThe unit has 2 beds.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Situated in the heart of New Orleans, Hilton New Orleans Riverside offers guests an exceptional location for exploring the vibrant city. The hotel is conveniently close to many major attractions and activities, making it a prime choice for both leisure and business travelers. Guests appreciate its proximity to Harrah's Casino, Bourbon Street, the French Quarter and the Riverwalk, all of which are within walking distance.
Those visiting for conventions find the hotel's location particularly advantageous, as it is near the convention center and offers easy access to taxis for swift transit. For cruise travelers, the hotel is ideally situated close to the cruise terminal. Additionally, the area surrounding the hotel is replete with shopping options, including a shopping mall connected to the property and various Riverwalk shops.
The location not only provides convenience but also offers beautiful views of the Mississippi River. Guests highlight the ease of accessing various dining options, both within the hotel and in the surrounding area with favorites like Drago's Seafood and Ruth’s Chris Steak House located nearby.
Despite occasional mentions of traffic congestion on navigation apps, the central location generally receives high praise for being within walking distance to most attractions and providing a balance between accessibility and serenity. The Hilton's cleanliness and welcoming staff further enhance the guest experience, making it a preferred choice for repeat visitors.
Breakfast
The breakfast experience at Hilton New Orleans Riverside garners mixed reviews with a significant emphasis on its positive aspects. Many guests appreciated the inclusive and complimentary breakfast options, describing them as good, delicious and excellent. Several reviewers highlighted the traditional and continental breakfast offerings, while others enjoyed the lavish breakfast buffet, noting it was fresh and enjoyable. Specific mentions of an amazing and fantastic breakfast further reinforce the positive dining experiences.
While some reviewers found the breakfast a bit expensive, others felt it was worth the value, especially with the quality of food served described as very good, scrumptious and on occasion, off the chain. The wait staff, notably a server named Debbie, received praise for their service, contributing to a pleasant breakfast experience.
However, not all feedback was favorable. Some guests found the breakfast buffet disappointing or cold and others expressed discontent with having to pay extra for what they felt should be complimentary. The occasional mention of having to opt for grab-and-go vouchers instead of the buffet was a letdown for some, impacting their overall satisfaction. Pricing also emerged as a recurring issue with a few suggesting that breakfast could be better priced.
Despite these drawbacks, it appears that many guests left satisfied with the breakfast experience, recommending it for its variety and quality.
Dinner
The dining experience at Hilton New Orleans Riverside offers a mix of opinions, predominantly positive ones. Guests frequently mention Drago's, a seafood restaurant located within the hotel, as a highlight of their stay. It is praised for its good selection and notably delicious food with some naming it the absolutely best. The grilled oysters and the bar at Drago's receive special accolades for their fantastic taste. The breakfast buffet on Sunday mornings also stands out, complemented by great wait staff.
However, some guests point out drawbacks such as limited dining options late at night with expensive restaurants being the only choice post-7 PM, resulting in having to order pizza. The restaurant tends to close relatively early with one guest noting it closed an hour early daily, creating inconvenience. Additionally, the noise level in the restaurant was mentioned as a negative aspect.
The hotel's proximity to nearby restaurants and the connected outlet mall at Riverwalk is a noted advantage, offering guests additional dining choices. Despite some evening meals being described as poor and the occasional noise and service timing issues, the overall dining experience, particularly at Drago's, receives commendations from many guests.
Rooms
At Hilton New Orleans Riverside, guests often commend the rooms for their cleanliness and spaciousness. Many praise the comfortable and inviting ambiance. Rooms with views, particularly those overlooking the river or city, are a highlight for many visitors. Guests frequently mention large, well-maintained rooms, though some find certain aspects, like wardrooms and bathrooms, to be on the smaller side.
While the rooms are generally described as cozy, clean and comfortable, some guests encounter issues like outdated decor, malfunctioning air conditioning and occasional cleanliness lapses, such as dirty carpets or stained sheets. A notable number of reviews also mention the high room costs, suggesting the price may not always meet the expectations of the accommodations.
Service in the rooms receives mixed feedback. Some guests appreciate the effective cleaning service, while others report inadequate maintenance and poor customer service. Additionally, there are sporadic mentions of specific issues like malfunctioning elevators, dirty grout in bathrooms and unpleasant odors.
Despite these occasional drawbacks, many visitors still find their stay pleasant due to the hotel's convenient location near the riverwalk mall and the friendly, helpful attitude of the Hilton staff.
Beds
The Hilton New Orleans Riverside has received mixed reviews regarding its beds. Many guests have found the beds to be comfortable with some specifically praising the king-size beds and luxurious, top-quality bedding. However, there have also been numerous complaints about old and low-quality bed sheets and pillows. Issues such as worn-out beds and bad mattresses have also been pointed out by some guests, who felt that the beds were not worth the price they paid. A few even reported encountering bed bugs. Despite these criticisms, several reviews noted that the beds themselves were generally nice and comfortable. Overall, the comfort of the beds at Hilton New Orleans Riverside appears to be inconsistent, varying significantly from one experience to another.
Cleanliness
The 'Hilton New Orleans Riverside' garners commendable praise particularly for its cleanliness and well-kept environment. Guests frequently highlight the clean and spacious nature of the rooms with many noting the consistent efforts by the excellent housekeeping team. The hotel's impressive cleanliness extends throughout the property, creating a fresh and inviting atmosphere. Cleaning staff receive special mention for their helpfulness and the efficient service they provide, further enhancing the overall experience.
Despite some occasional issues with erratic maid service and reports of stained towels, the majority of visitors appreciate the hotel's dedication to maintaining a tidy and aesthetically pleasing space. The spacious rooms are well maintained and described as both comfortable and beautifully clean.
Interactions with staff are generally positive and their friendliness, paired with a commitment to a stress-free stay, adds to the hotel's appeal. A few reviews touch on areas that fall short, such as dirty or moldy grout in some bathrooms and lapses in room cleaning services. However, these are exceptions rather than the rule in this otherwise highly regarded establishment.
The hotel’s cleanliness, combined with its fantastic location and friendly staff, make it a choice stay for many visitors to New Orleans.
Staff
Nestled conveniently near the convention center, Hilton New Orleans Riverside shines through its commendable service despite a few inconsistencies. The hotel boasts a staff that is, for the most part, described as friendly, helpful and accommodating. Many guests emphasize the excellent and efficient service provided, labeling the team as willing to do whatever it takes to ensure a stress-free stay. Housekeeping and the bellmen receive specific praises for their attentiveness with several guests remarking on the pleasant and proactive nature of the staff.
The front desk employees are frequently highlighted for their friendliness and the seamless check-in and check-out experiences they offer. Positive mentions extend to the management as well with managers willingly correcting mistakes and offering full refunds when necessary, ensuring guest satisfaction.
On the downside, however, there are recurrent comments about uncooperative and rude behavior, particularly from the reception staff. While most interactions with the staff are positive, the inconsistencies in guest service, especially at the front desk, suggest room for improvement.
Overall, Hilton New Orleans Riverside attracts visitors with its excellent location and welcoming environment, supported by a predominantly kind and efficient staff dedicated to making each stay as comfortable and enjoyable as possible.
Wi-Fi
The Hilton New Orleans Riverside offers a mixed experience when it comes to WiFi. On one hand, there is a mention of fast and free WiFi available, which could be a significant convenience for guests looking to stay connected without incurring additional costs. However, this positive is contrasted by several critiques indicating that the majority of experiences with the hotel's WiFi are less than satisfactory. Numerous guests have reported poor WiFi connections, issues with the WLAN and disruptive factors such as vents in the rooms causing problems with both WiFi and cellular signals. Additionally, some guests expressed concerns over the high cost of internet access with fees amounting to $14 per day, which could be a deterrent for budget-conscious travelers. Overall, while there is potential for a good internet experience, it appears that consistency and additional costs are notable factors to consider.
Gym
Guests have shared largely positive feedback about the gym at Hilton New Orleans Riverside. Many highlight the gym as well-equipped and offer praise for its spacious and well-maintained facilities. It's frequently described as having great fitness amenities with some going so far as to call it one of the best fitness centers they've experienced. The large fitness area features a pool and offers quick access and complimentary services, making it a convenient option for guests looking to maintain their fitness routine while traveling.
However, the reviews note a few drawbacks, such as the outdated gym equipment with specific mentions of old treadmills. Moreover, entry isn't free for everyone, as the fully-equipped gym costs $12 per day, which may not be ideal for all guests. Despite these minor issues, the general consensus is that the Hilton New Orleans Riverside offers a fantastic fitness center that caters well to its visitors.
Parking
The parking situation at the Hilton New Orleans Riverside presents a mixed experience for guests. On the positive side, the hotel offers ample and secured parking areas with good loading and unloading spots. The parking spaces are convenient and accessible, providing peace of mind for those traveling by car. However, many guests have highlighted the high fees associated with parking, viewing them as quite expensive. The valet parking fee is particularly noted for being high and the self-parking deck has been described as dark and in need of better lighting.
There have been complaints about the parking garage being confusing and too far from the hotel tower with some guests feeling that the descriptions provided were poorly explained. A few guests mentioned being charged exorbitant fees for short parking durations and some encountered difficulties with finding available parking spaces. The sentiment that the parking fees are excessive, especially when added to the cost of the hotel stay, was commonly expressed.
While the security and convenience of the parking facilities are appreciated, the cost and clarity of parking options leave room for improvement. Overall, travelers should be prepared for additional parking expenses and might benefit from clarification upon arrival to avoid confusion.
Family
The Hilton New Orleans Riverside is highly regarded for its family-oriented amenities and environment. Guests have praised the hotel for being spacious and accommodating for families, offering a welcoming area specifically designed for family activities. It is often described as perfect for families, providing a great and convenient location for outings, particularly in the French Quarter which offers plenty to see and do. The overall consensus is that the hotel offers a great place for family stays with a variety of features and activities that ensure everyone enjoys their time. The hotel’s setting and services make it ideal for creating enjoyable and memorable family experiences.
Nightlife
The Hilton New Orleans Riverside boasts a prime location for those looking to immerse themselves in the vibrant local nightlife. Situated close to popular bars, clubs and night scenes, guests can easily enjoy exciting evening outings without the hassle of long commutes. The hotel's proximity to nightclubs and nightspots ensures that entertainment is always just around the corner. Perfectly positioned for night outs, this spot places visitors in the heart of all the excitement, making it an ideal choice for those keen on exploring New Orleans' lively after-dark offerings.
4 Star
Hilton New Orleans Riverside consistently meets high standards with its great service and accommodations, matched by a well-trained and professional staff. The hotel showcases an elegant and impressive atmosphere, maintaining a sophisticated layout that guests appreciate. Clean and spacious rooms contribute to a comfortable stay, enhanced by the detail-oriented excellence observed throughout the property. Most guests highlight the superb value and the consistent quality in all areas, drawing favorable comparisons to similarly rated hotels like Marriott. The check-in process is efficient and the helpful staff further add to the overall positive experience. However, some guests note that certain rooms near the elevator shaft may not offer optimal quietness and there are occasional comments about the hotel’s age and responsiveness. Despite these minor drawbacks, the overall impression remains that Hilton New Orleans Riverside delivers a strong four-star experience.
Business
Hilton New Orleans Riverside is highly regarded for its facilities and services tailored for business travelers. The hotel offers meeting facilities and a business center, making it a convenient stop for those attending to corporate affairs. Located in a perfect business location, this conference-ready hotel is ideal for conventions and business meetings. It provides business class service and maintains a corporate style, ensuring it meets various professional needs. The staff receives commendations for their niceness, contributing positively to the overall business travel experience. However, it is noted that the hotel comes with super expensive valet and parking fees. Aside from this, it is appreciated as a good place for a business trip and a great choice for business travelers.
Accessible
Hilton New Orleans Riverside is well-regarded for its accessibility features, making it a suitable choice for guests with disabilities. Reviewers highlight the availability of handicap accessible and ADA compliant rooms, which are both spacious and well-designed. The hotel offers an accessible entrance and provides easy access for wheelchairs, ensuring a disabled-friendly environment. In addition to the accessible facilities within the hotel, its prime location next to Riverwalk and near shopping malls allows guests convenient access to various attractions and amenities. While the walk to rooms may be long for some, the overall experience is enhanced by the hotel's accessible spaces and proximity to key destinations.
Luxury
The Hilton New Orleans Riverside offers a luxurious feel with its opulent setting and high-class ambiance. Guests experience top-quality amenities and high-end services, contributing to a memorable stay. The elegant suites and lavish surroundings enhance the luxury hotel experience, justifying the expense for many. Cleanliness and staff performance receive commendations, although some feel that the bathrooms could be larger for a hotel of this caliber and a few expected a bit more from a 4-star property. Nevertheless, the beautiful property and decor consistently impress visitors.
Romantic
The Hilton New Orleans Riverside offers a cozy and romantic setting, making it an ideal choice for couples. Guests frequently commend its charming romantic suites and the romantic view of the river, enhancing the overall experience. The hotel creates a romantic ambiance that is perfect for love birds and those celebrating special occasions like anniversaries. With several romantic dining spots nearby, it stands out as the perfect romantic getaway. The romantic atmosphere throughout the hotel ensures a memorable stay for couples seeking a special trip.
FAQ
Yes, Hilton New Orleans Riverside has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton New Orleans Riverside.
No, Hilton New Orleans Riverside doesn't allow dogs.
Yes, parking facilities are available at Hilton New Orleans Riverside.
