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Summary of reviewsWhite Hart, Newmarket by Marston's Inns consistently garners praise for its convenient, central location, making it a prime choice for both leisure and business travelers exploring Newmarket and nearby areas. Situated in the heart of the high street, the hotel provides easy access to a variety of shops, restaurants and notable attractions such as racecourses and museums. Guests also appreciate the ample parking facilities, adding to the convenience.
The breakfast experience at White Hart stands out with guests frequently describing it as fantastic, well-cooked and offering a substantial variety of choices. Reviews often mention the excellent value for money and the friendliness of the breakfast service staff, affirming the overall positive start to the day.
Dinner at the hotel's restaurant receives similar commendations with many guests enjoying the quality and variety of food. Specific dishes like chicken curry, steak and apple crumble are frequently praised. The pleasant atmosphere and reasonable prices, combined with helpful and attentive staff, make for a satisfying dining experience.
Room reviews are mixed but generally highlight the cleanliness, spaciousness and comfort of the accommodations. Many guests find the rooms adequately comfortable with good facilities, though some point out that certain rooms are dated and in need of refurbishment. Despite some maintenance concerns, the clean and comfortable environment, along with supportive staff, provide a satisfactory stay overall.
The hotel's cleanliness is frequently noted with rooms and bathrooms being described as clean and well-maintained. While a few reviews mention rooms that could use better cleaning and updates, the overall response to the hotel's hygiene is positive.
Guests consistently emphasize the exceptional hospitality provided by the staff. The team's friendliness, helpfulness and attentiveness significantly enhance the guest experience, making visitors feel welcomed and well-cared-for.
The wifi service at White Hart is generally reliable and fast, adding value to the stay with its complimentary aspect. Some guests faced issues with connectivity in certain rooms, but the overall feedback on the internet service is positive.
For travelers with cars, the availability of free, ample parking on-site is a significant advantage. Guests find the parking convenient, secure and easy to navigate, contributing to a hassle-free visit.
The hotel also caters well to families, offering spacious family rooms and a generally family-friendly atmosphere. Some noise issues during weekends and bank holidays are noted, but the overall feedback supports a comfortable stay for families.
The comfort of the beds receives high praise with many guests highlighting the quality of the linens and pillows, contributing to a restful night's sleep.
While the hotel is described by some as offering a four-star experience with excellent value for money, others feel it aligns more closely with a lower star rating due to certain dated aspects. Nonetheless, White Hart, Newmarket is recognized for its strategic location, good dining options and overall amenities, making it a practical and appealing choice for visitors. Show more
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Categories
Hotel with Parking
This hotel provides free parking on-site. It is conveniently located on the High Street with easy access.
Family Friendly Hotel
Hotel with Free Wi-Fi
Small Hotel
4-Star Hotel
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. A seating area with a flat-screen TV, a dining area and an outdoor dining area are available in this double room. The unit has 1 bed.
Double or Twin RoomProviding free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. A seating area with a flat-screen TV, a dining area and an outdoor dining area are provided in this twin/double room. The unit offers 2 beds.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a bath or a shower and a hairdryer. Boasting an outdoor dining area, this single room also features a seating area, a dining area and a flat-screen TV. The unit has 1 bed.
Family RoomThis triple room features a electric kettle, seating area and dining area.
Please note that increased noise levels can be expected at weekends.
Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. A seating area with a flat-screen TV, a dining area and an outdoor dining area are offered in this triple room. The unit has 3 beds.
Guest Reviews
7.4
Good
Location
The White Hart in Newmarket by Marston's Inns garners commendations for its prime and convenient location, making it a favorable choice for visitors exploring the region. Nestled in the heart of Newmarket, it situates guests right in the middle of the high street, close to an array of shops, restaurants and pubs. The central positioning ensures easy access to popular destinations like the Newmarket racecourses, Warren Hill gallops, Tattersalls and the National Horse Racing Museum.
Guests appreciate the excellent proximity to entertainment and amenities with some highlighting its suitability for events and work commitments in Cambridge and surrounding areas like Bury St Edmunds and Ely. The accommodation also offers the advantage of ample parking, a feature that's frequently mentioned in the reviews.
Overall, White Hart stands out for its superb central location, making it ideal for both leisure and business travelers looking to explore Newmarket and its environs.
Breakfast
The breakfast at White Hart, Newmarket by Marston's Inns appears to be a highlight for many guests, garnering numerous positive remarks. The majority of reviewers found the breakfast to be consistently good with adjectives such as lovely, fantastic and excellent frequently mentioned. Guests appreciated the value for money, noting that it was reasonably priced and even discounted for hotel guests.
Comments highlighted the breakfast as being well-cooked, substantial and offering plenty of choices with some describing the full English breakfast as to die for. The quality of the breakfast was often praised with descriptions of it being delicious and served to perfection. Several guests mentioned that the breakfast was great, very good and beautifully cooked and presented.
Service also received positive notes with staff being described as friendly, helpful and providing excellent service at breakfast time. While the majority found their breakfast experience highly satisfactory, a few noted issues such as basic offerings, occasional errors in orders and the breakfast being an extra cost or not inclusive in the room price.
Overall, the breakfast at White Hart, Newmarket stands out as a strong feature, combining good quality, ample choice and excellent value, albeit with minor inconsistencies.
Dinner
White Hart, Newmarket by Marston's Inns seems to have left a generally positive impression on guests when it comes to dining. Many reviewers praised the quality of food, noting that evening meals, breakfast and even bar food were lovely and of a high standard. The chicken curry, steak and apple crumble received specific commendations, showing a variety of well-executed dishes. The atmosphere in the pub was frequently highlighted as excellent with great meal options and reasonable prices contributing to an overall enjoyable dining experience.
Guests appreciated the friendly and helpful staff, alongside a well-maintained and clean dining environment. The pub's food was characterized as good value for money with decent portions, offering discounts for residents which were well appreciated. There were positive mentions of the wide choice of food and the reasonably priced drinks that further enhanced the dining experience.
However, there were occasional criticisms. Some guests experienced poor service, basic food options and delays in service. A few mentioned that the gluten-free choices were limited. Despite these drawbacks, the majority of reviews depicted a satisfying experience with many guests labeling the food as fantastic, great and even amazing.
In summary, dining at White Hart, Newmarket by Marston's Inns is generally well-regarded with excellent food, a pleasant atmosphere and good value for money being the standout features. While there are minor areas for improvement, the overall dining experience has been positive for most guests.
Rooms
The White Hart, Newmarket by Marston's Inns presents a blend of mixed experiences when it comes to their hotel rooms. Many guests appreciated the simple and straightforward arrangement of the rooms, finding them to be clean and comfortable. Several reviews noted spacious accommodations with good facilities, such as large bathrooms with both showers and bathtubs. Big, comfortable beds and modern room amenities were also highlighted.
However, the overall condition of the rooms seems to vary significantly. A number of guests remarked that the rooms were tired, dated and in need of refurbishment. Issues like peeling wallpaper, musty smells and noisy conditions due to old windows and proximity to the main road were mentioned. Some rooms were described as small and cramped with creaky floors and poor soundproofing, making it difficult to find peace and quiet. For visitors dealing with high temperatures, the lack of air conditioning in some rooms led to uncomfortable stays in warm, stuffy environments.
On the positive side, the hotel does offer simple and basic rooms at good value with comfortable and tidy living spaces that meet basic needs. Despite the dated decor and occasional maintenance concerns, many guests still found the accommodations satisfactory for their stay. The helpful and accommodating staff also received praise for their quick responsiveness to room issues and needs.
Overall, the White Hart attracts guests looking for a convenient and economical stay, offering the essentials in a clean and comfortable environment, though its dated facilities and occasional upkeep needs may require some tempering of expectations.
Beds
The beds at White Hart, Newmarket by Marston's Inns receive a generally positive response from guests. Many reviews highlight the beds as comfy, clean and very comfortable, enhancing the overall stay. The linens and pillows also receive commendation for their quality and comfort. While some guests found the beds to be soft and inviting, a few reviews indicate that certain guests encountered beds that were either too hard or small, especially the double beds. Despite these occasional criticisms, the majority of the feedback suggests that guests enjoyed a good night's sleep, thanks to the comfortable beds and fluffy towels. Cleanliness is also consistently noted with bedding being especially praised for its cleanliness. Overall, the comfort of the beds significantly contributes to a pleasant stay at the hotel.
Cleanliness
The 'White Hart, Newmarket by Marston's Inns' receives notable praise for its cleanliness with multiple reviews emphasizing the clean and tidy state of the rooms. Guests frequently highlight the rooms as being clean, comfy and well-maintained with some specifically noting spotless conditions and immaculate white bedding. The hotel's cleanliness extends to the bathrooms, which were often described as clean with some appearing newly refurbished. There were mentions of the rooms being spacious and cozy, adding to the overall comfort.
Despite the predominant positive feedback, there are a few comments about areas needing improvement. Some guests indicated that rooms required better cleaning and updates, mentioning dusty conditions, dated decor and musty smells. Issues such as dirty windows, threadbare carpets and overall signs of aging were noted. Additionally, some reviews mentioned noise as a minor drawback, even though the rooms were clean and comfortable.
Overall, besides a few areas that may benefit from renovation and more detailed cleaning, the cleanliness and comfort levels at 'White Hart, Newmarket by Marston's Inns' are commendable, contributing positively to the guest experience.
Staff
At the White Hart, Newmarket by Marston's Inns, guests consistently praise the exceptional staff, describing them as friendly, helpful and accommodating. Many reviews highlight the staff's welcoming nature and attentive service, contributing significantly to the enjoyable experiences of visitors. Whether it’s the manager's accommodating attitude or the entire team’s readiness to assist, the staff is repeatedly noted for their superb hospitality. Guests often mention how the staff could not do enough to help, reflecting their dedication to making stays comfortable. The efficiency, politeness and professionalism of the employees further elevate the overall experience. From the friendly check-in to the cooperative service in the pub and restaurant, the staff's friendliness and proactive approach leave a lasting impression. The consistently positive feedback underscores the staff as a major asset to the hotel, ensuring guests feel welcomed and well-cared-for during their stay.
Wi-Fi
White Hart, Newmarket by Marston's Inns generally offers a positive experience when it comes to their wifi service. Guests have frequently described the connection as good, great or even excellent, highlighting its reliability and strength. Phrases like strong wifi, fast broadband and reliable connection often appear in the reviews, suggesting that most visitors find the internet service satisfactory. Additionally, the complimentary aspect of the wifi adds value to the stay. However, there are occasional mentions of service issues, indicating that some guests faced difficulties connecting in their rooms. Overall, the wifi service at White Hart, Newmarket tends to be a strong point for the majority of guests.
Parking
For travelers planning a visit to White Hart, Newmarket by Marston's Inns, a notable highlight worth considering is the exceptional parking experience. Guests repeatedly emphasize the ample availability of free parking on-site, describing it as both convenient and easy to locate. Many reviews mention the abundance of car parking spaces, ensuring that finding a spot is hassle-free.
Visitors appreciate the hotel's central location, which enhances the convenience of parking there. Several guests found the parking facilities to be not only spacious but also secure, providing peace of mind. The parking is also praised for being directly at the property, which adds to the overall accessibility and ease for guests.
While a few reviewers noted that the car park had a single entrance/exit and mentioned tight spaces, the general consensus underscores a positive parking experience. Overall, the combination of plentiful, free parking and a central, convenient location makes White Hart an attractive choice for those traveling by car.
Family
White Hart, Newmarket by Marston's Inns appears to cater well to families, offering family rooms that are spacious and comfortable, making them ideal for families with toddlers and providing adequate space for a family of four. The rooms are generally well-suited for family stays with some featuring sizable bathrooms for added convenience.
The hotel has a family-friendly atmosphere and is great for those attending family events and celebrations. There are, however, mentions of the hotel not being suitable for families during weekends and bank holidays due to noise from bands playing, which could be disruptive.
For guests with mobility challenges, there are mixed reviews with some noting accessibility features like a lift to the first-floor rooms, which was helpful for guests struggling with stairs, while others faced challenges such as lugging babies and strollers up the stairs.
The manager's attentiveness stands out, particularly in accommodating special needs, which adds a human touch to the overall family-friendly vibe of the hotel.
Overall, while there are some caveats related to noise and accessibility that could affect the experience on weekends, White Hart, Newmarket offers a generally family-oriented stay with plenty of space and comfort for most family needs.
4 Star
'White Hart, Newmarket by Marston's Inns' has received numerous accolades from guests for its best location, excellent restaurant and overall great amenities. Many found the hotel to provide excellent value for money and have described their stay as exceptional and very good.
While some guests have high praise for the establishment, noting a four star experience and considering their stay to be exceptional, others feel that the rating doesn't reflect the conditions of the hotel, mentioning it would fit a lower star rating instead. The hotel has also been perceived as a pub with rooms, which it does to a high standard, rather than a traditional hotel setup.
Overall, the hotel emerges as a practical choice offering good dining options and a strategic location with great value for the money.
No, White Hart, Newmarket by Marston's Inns doesn't have any pool.
No, a spa isn't available at White Hart, Newmarket by Marston's Inns.
No, White Hart, Newmarket by Marston's Inns doesn't allow dogs.
Yes, parking facilities are available at White Hart, Newmarket by Marston's Inns.
No, White Hart, Newmarket by Marston's Inns doesn't have a gym.