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Summary of reviewsThe Crown Hotel boasts numerous positive reviews across several aspects, making it a favored choice among travelers. Located in a convenient but quiet setting, guests find it an excellent base for exploring the region with easy access to key routes and nearby town amenities. The friendly and helpful staff consistently enhance the overall visitor experience, contributing to a welcoming and homely atmosphere.
The hotel's breakfast receives high praise for its quality, variety and timely service. Guests enjoy well-prepared meals, including popular options like a full Scottish breakfast and vegetarian dishes. The excellent presentation and use of quality ingredients further elevate the dining experience. Similarly, the dinner offerings are highly appreciated for their freshness, superb quality and good value. The varied menu ensures there is something for everyone with outstanding fish dishes being a particular favorite.
Rooms generally receive positive feedback for being clean, spacious and comfortable, though some guests note areas for improvement, such as updating certain furnishings and ensuring consistent cleanliness. Despite these occasional issues, the amenities and reasonable pricing are well-regarded.
Guests commend the hotel for its cleanliness, although there are mixed reviews with some pointing out areas needing more attention. The overall ambiance, supported by the friendliness of the staff, often mitigates these concerns.
The exemplary service provided by the staff is frequently highlighted with many guests appreciating their attentiveness, warm demeanor and willingness to go the extra mile to ensure a pleasant stay. The staff's professionalism and helpfulness extend to accommodating special requests and dietary needs.
While the WiFi service is generally satisfactory and free, some guests experience occasional connectivity issues. However, convenient parking options receive high marks with ample and accessible facilities contributing to a stress-free experience for those traveling by car.
The hotel is also noted for being dog-friendly, allowing guests to dine with their pets and providing nearby grassy areas for relief. The ability to bring dogs at no extra charge enhances the hassle-free stay for pet owners, contributing to the hotel's appeal.
Overall, The Crown Hotel stands out for its excellent location, friendly service and quality dining options, making it a commendable choice for a comfortable and welcoming stay. Show more
Read review summaries for all categories
Categories
Dog Friendly Inn
Located on Queen Street, this inn is dog-friendly. Its central location in Newton Stewart makes it a convenient base for exploring the town with your dog.
Dogs Stay Free
Small Inn
Located on Queen Street, this inn offers a traditional and cozy experience. Its central location allows for easy access to local attractions, while its intimate setting ensures a comfortable stay.
3-Star Inn
The Crown Hotel offers comfortable family rooms with private bathrooms and kitchenettes. Each room includes a work desk, TV, and free WiFi. Guests have praised the exceptional food, friendly staff, and cleanliness.
Inn with Parking
Accessible Inn
Inn where Dogs Stay Free
Room Types
Triple RoomThis room offers a Freeview TV, tea and coffee making facilities, and a bathroom with complimentary toiletries. It contains 1 double bed and 1 single bed, with extra space for an additional bed (extra charges apply).
Double RoomThis room offers a Freeview TV, tea and coffee making facilities, and a bathroom with complimentary toiletries.
Single RoomThis room offers a Freeview TV, tea and coffee making facilities, and a bathroom with complimentary toiletries.
Twin RoomTwin room with a Freeview TV, tea/coffee facilities and a bathroom with complimentary toiletries.
Deluxe Junior SuiteThis spacious suite features 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchenette, which has a refrigerator, kitchenware, a microwave and a tea and coffee maker. This suite has a washing machine, a private entrance, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 2 beds.
Small Single RoomThe unit offers 1 bed.
Budget Double RoomThe unit offers 1 bed.
Guest Reviews
7.9
Good
Location
The Crown Hotel enjoys a favorable reputation for its location among its guests. It is praised as an excellent spot for exploring the area with its central but quiet placement making it an ideal base for various activities. The hotel offers easy access to key routes, including its proximity to the A75 and NCN7, making it an excellent stopover for travelers heading to the Cairnryan/Larne ferry.
Visitors appreciate the hotel's short distance from the main town and its almost central location, which allows for convenient access to local amenities, including two supermarkets. It's touted as a great location for hiking enthusiasts and day visitors alike. The hotel's location is deemed perfect for both short stays and longer visits, providing better value for money compared to other accommodations within Wigtown itself.
Guests also frequently commend the friendly and helpful staff, highlighting the excellent service and comfortable accommodations. The hotel is noted for its cleanliness and the enjoyable food, especially breakfast. While some guests pointed out that the area feels a bit run down with limited activities, the hotel's amenities and friendly atmosphere make it a noteworthy choice for visitors.
Breakfast
Guests at The Crown Hotel consistently praise the breakfast offerings, highlighting the quality, variety and the overall dining experience. Many enjoy the freshly prepared, tasty and well-cooked meals, often noting the substantial and filling nature of the dishes. A significant number of visitors commend the breakfast for being well-organized and timely with plenty of choices available to suit different preferences, including a highly praised vegetarian option and a full Scottish breakfast.
The service is frequently described as friendly and attentive with staff receiving high marks for their helpfulness and efficiency. The breakfast timing is flexible and the meal is often delivered promptly, ensuring a relaxed and smooth start to the day. Several reviews emphasize the excellent presentation and the use of quality ingredients, such as the sausages, which add to the overall positive experience.
While there are occasional mentions of limited choices or basic offerings, the overwhelming consensus is that the breakfast is very good to excellent with multiple guests deeming it one of the best they’ve had. The inclusion of breakfast in the room rate is also appreciated, making it a convenient and satisfying option for guests. Whether for a leisurely start or a quick bite before a busy day, The Crown Hotel’s breakfast is frequently lauded as a highlight of the stay.
Dinner
The dinner experience at The Crown Hotel receives significant praise from guests with many highlighting the superb quality of the food and the exceptional value provided. The dining room offers a delightful setting where guests can relish an excellent evening meal, often described as freshly prepared and consistently high in quality.
Diners have the advantage of a varied menu, including good vegetarian and vegan options, ensuring there's something for everyone. Common favorites include the fish dishes, which many guests find outstanding, while other choices like chicken burgers received mixed reviews. Special main courses and brilliant desserts also stand out, contributing to the overall positive dining experience.
Breakfast, often enjoyed alongside dinner, also garners high marks for its delicious offerings and ample choices. The meals are frequently noted for being very good to excellent with guests appreciating the good portion sizes and consistent quality. Service is prompt and friendly, further enhancing the dining experience.
Overall, The Crown Hotel appears to be one of the top dining destinations in town with many repeat visitors praising the food, bar and staff, indicating they would definitely return again.
Rooms
The Crown Hotel receives mixed reviews regarding its rooms with many guests highlighting both positive and negative aspects. On the plus side, rooms are often described as clean, spacious and very comfortable with some guests noting the presence of smart TVs and well-maintained furnishings. Other positive comments mention reasonable pricing, quiet surroundings despite the hotel's convenient location and excellent on-site dining options, including a rotating specials menu. Guest satisfaction is also supported by the friendly and welcoming staff, which contribute to an overall pleasant experience.
However, some guests report that certain rooms, particularly the smaller ones, feel cramped and in need of some updates. Issues such as low ceilings, basic bathrooms and occasional cleanliness lapses are mentioned. Some rooms are described as tired or dated with fixtures that could use attention. Comfort levels vary with some beds being praised while others are deemed uncomfortable. Temperature control also seems inconsistent with a few reports of cold rooms and inadequate hot water.
In summary, The Crown Hotel offers a generally comfortable stay with good dining and welcoming staff, though there are areas where room quality could be improved for a more consistently positive experience.
Beds
The Crown Hotel offers a mixed experience when it comes to sleeping arrangements with some guests praising the beds as very comfortable and providing a restful night's sleep. Many found the beds to be comfy and enjoyed spacious, pleasant rooms. However, several reviews indicated that not all beds met expectations. Issues such as hard mattresses, small bed sizes and beds placed in awkward niches were noted, making comfort a bit inconsistent. Some guests reported difficulties with mattresses being too hard or unfavorably soft, while others found the bed size inadequate for two people. Despite these varying opinions, many guests still appreciated the overall room comfort and cleanliness.
Cleanliness
The Crown Hotel's cleanliness receives mixed reviews from guests with many positive remarks highlighting the high standards maintained in various areas. Several guests noted that their rooms were clean, spacious and well-furnished, providing a comfortable stay. The hotel's facilities, such as the smart TVs and spacious parking, also contribute to a positive experience. The cleanliness of the dining room and overall maintenance of the premises are appreciated with some guests describing their rooms as spotlessly clean and freshly decorated.
However, not all reviews were entirely favorable. Some guests reported issues with dirty rooms, including cobwebs, black mold and unclean shower heads. There were also mentions of rooms requiring more thorough cleaning and maintenance, particularly in the bathrooms. Despite these negative remarks, the general ambiance of the hotel is often described as homely and welcoming, supported by friendly staff and good food, which seem to mitigate some of the concerns regarding cleanliness.
Staff
The reviews for 'The Crown Hotel' highlight the exemplary service of the staff, who are consistently described as very helpful, friendly and polite. Guests frequently emphasize the warmth and cordiality of the staff, noting their attentiveness and willingness to go above and beyond in their service. Many guests found the staff to be exceptionally accommodating, particularly in meeting specific needs, whether it was catering to dietary restrictions or assisting those with special requirements. The restaurant staff received particular praise for their helpfulness and cheerful demeanor, contributing to an overall delightful dining experience. Efficiency and respectfulness were also prominent traits noted by visitors, further cementing the staff's reputation for professionalism. Across the board, guests felt welcomed and well-taken care of with numerous mentions of the staff making their stays enjoyable and stress-free.
Wi-Fi
The Crown Hotel offers a mixed experience when it comes to its WiFi. Guests can often find decent WiFi throughout the premises thanks to boosters and some have noted it works well and is free. However, there are instances where the connection can be patchy or weak. While some guests managed to connect without issues for several nights, others struggled with switching it on and faced difficulties with multiple names and passwords, suggesting that simpler access would be beneficial. Overall, while the WiFi is not flawless, it generally works and comes at no additional cost.
Parking
The Crown Hotel offers several convenient parking options that guests have praised. The hotel provides ample parking facilities, both on the property and along the adjacent road where guests can park for free. The availability of off-road parking and parking spots right beside the hotel ensures easy access to vehicles. Although the car park may not be large enough for everyone, numerous reviewers emphasized that this did not pose a significant issue as suitable street parking is readily available. The spacious and well-located parking options contribute to a stress-free experience for those traveling by car, making it easy to park and enjoy their stay.
Dog Friendly
The Crown Hotel is an outstanding choice for dog owners seeking a welcoming environment for both themselves and their furry friends. The hotel prides itself on being very dog friendly, allowing guests to dine with their small dogs in the dining room during both evening meals and breakfast. Visitors have reported that the staff went above and beyond to ensure their dogs, including specific breeds such as cocker spaniels and springer spaniels, felt exceptionally welcome. Additionally, the property offers convenient amenities such as two nearby grassy areas for dog relief and the advantage of free parking. Notably, guests appreciate that they can bring their dogs at no extra charge, making it a hassle-free experience. Overall, the quality of the welcome for both humans and dogs is frequently highlighted as outstanding.
No, The Crown Hotel doesn't have any pool.
No, a spa isn't available at The Crown Hotel.
Yes, The Crown Hotel welcomes dogs.
Yes, parking facilities are available at The Crown Hotel.