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Summary of reviewsThe DoubleTree by Hilton Los Angeles Norwalk stands out as a popular choice among travelers due to its advantageous location and high-quality service. The hotel is strategically situated near a major freeway, offering convenient access to Los Angeles and its surrounding areas. This prime location is complemented by a quiet, good neighborhood with numerous dining options, a shopping center, and entertainment facilities like an AMC theater within walking distance. Guests frequently commend the warm hospitality extended by the staff, which enhances the overall positive experience and often encourages return visits.
The rooms at the hotel receive considerable praise for their cleanliness, spaciousness, and comfort. Guests appreciate the well-maintained and tidy living areas that contribute to a relaxing stay. Although some visitors mention the dated decor and minor issues with carpet odor, the general consensus highlights satisfaction with the accommodations.
Cleanliness is a recurring theme across reviews, with the hotel's commitment to tidiness and its quiet environment frequently noted. Despite minor maintenance concerns, guests enjoy comfortable beds and pillows, leading to restful nights. The level of service from the staff is another strong point, with the team noted for their friendliness and helpfulness. Guests are welcomed warmly, often with personal touches such as fresh cookies, adding to the sense of hospitality.
Breakfast options receive mixed feedback, with guests appreciating the buffet selection and friendly service but suggesting room for more variety. Some patrons highlight specific areas of improvement, such as unmet expectations regarding complimentary breakfast. Nevertheless, many find the breakfast offerings satisfying.
Parking at the hotel draws varied opinions. Many appreciate the convenience of a large parking lot near the entrance, though some express concerns over the associated fees. Despite differing views, the availability of ample parking space is a positive aspect for many guests.
Overall, the DoubleTree by Hilton Los Angeles Norwalk provides a clean, comfortable, and convenient stay with a staff committed to delivering excellent customer service. The comfortable beds further enhance the guest experience, making the hotel a desirable choice for both families and business travelers.
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