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Summary of reviewsHampton Inn Norwich is widely praised for its convenient location just off the highway, making it an ideal base for travelers. Its proximity to the turnpike, casino and Mohegan Sun facilitates easy access to local attractions, shops and restaurants. Despite its closeness to major roads, the hotel offers a quiet and clean environment and amenities such as a shuttle to the casino add to its appeal. Guests also appreciate the welcoming staff, comfortable rooms and a good breakfast.
The breakfast receives positive feedback for its quality and variety with guests enjoying options like a waffle station and hot breakfast items, though some suggest the inclusion of more healthy choices. The overall cleanliness of the hotel is a standout feature with rooms described as spacious, modern and very clean. The cleanliness extends to the common areas, contributing greatly to the overall guest experience.
The hotel staff is consistently praised for their exceptional service, friendliness and professionalism with individuals at the front desk often highlighted. The breakfast area staff also receive commendations for their pleasant demeanor and hard work.
The pool area is another highlight, noted for being large, clean and well-designed and complemented by a hot tub and Jacuzzi, making it enjoyable for both adults and children. The availability of a gym further enhances the hotel's amenities. The majority of guests found the beds to be very comfortable, although there were some variances in firmness preferences.
While the overall guest experience at Hampton Inn Norwich is largely positive, providing clean, comfortable accommodations and excellent service, there are occasional minor critiques on breakfast variety and bed comfort. The hotel's rating ranges from average to very good, generally delivering a satisfactory stay with commendable facilities and services. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
Hampton Inn Norwich provides standard business amenities such as free Wi-Fi and a business center. It is a practical choice for business travelers seeking essential services and convenience.
Hotel with Gym
This hotel confirms the availability of a fitness center for guests.
Hotel with Indoor Pool
This hotel offers an indoor swimming pool and a whirlpool for guests to enjoy. The indoor pool is also noted as being a saltwater pool, providing an alternative swimming experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
3-Star Hotel
Hotel with Heated Pool
Room Types
King Studio Suite - Non SmokingThis studio features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room - Non-SmokingThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room with Roll-In Shower - Mobility and Hearing Access/Non-SmokingThis double room offers a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room - Hearing Access/Non-SmokingThis double room offers a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis quadruple room features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access/Non-SmokingThis quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
King Studio Suite - Mobility Access/Non-SmokingThis studio features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Located conveniently just off the highway, the Hampton Inn Norwich is often praised for its excellent and perfect location, making it an ideal base for travelers. Its proximity to the turnpike, casino and Mohegan Sun allows for easy access to a variety of local attractions, shops and restaurants. The hotel is also close to Mystic, offering an accessible route for day trips. Guests appreciate the quiet and clean environment despite its location near major roads. The availability of a shuttle to the casino is a favored amenity, providing convenience for both gamblers and those interested in its dining and shopping options. Additional positives noted by guests include welcoming staff, clean and comfortable rooms and a good breakfast, which all contribute to a pleasant stay. The abundance of nearby food places further adds to its appeal, making it a well-rounded choice for visitors.
Breakfast
The breakfast at Hampton Inn Norwich generally receives praise from guests, highlighting its overall quality and variety. Many guests describe the breakfast as good, wonderful and even excellent. Positive aspects frequently mentioned include the waffle station, hot breakfast options and the replenishment of food items. The coffee and tea station also adds to the positive experience.
The breakfast caters well to both children and adults with options like eggs being particularly enjoyed. There is a continental breakfast option that offers many choices, though some guests feel that more healthy options and fruits could enhance the experience.
However, not all reviews are glowing. A few guests felt that the breakfast was limited, repetitive or lacked interesting options. There are mentions of cold pastries and an overly salty omelette. Despite these minor setbacks, the property and its staff receive positive feedback, especially for maintaining good COVID precautions during breakfast service.
Overall, the breakfast experience at Hampton Inn Norwich is largely positive with room for slight improvements to meet all guests' expectations.
Rooms
The Hampton Inn Norwich receives high praise for its rooms, which guests found to be spacious, clean and very comfortable. Visitors appreciated the modern, new feel of the rooms and noted that they were nicely appointed. Beds were consistently described as comfy with mattresses often highlighted for their softness and newness. Cleanliness is a standout feature, as nearly every review mentions the rooms being extremely clean. Guests also valued the quiet environment, especially for rooms facing the serene cemetery side. While facilities such as a pool were hinted at, some regretted not bringing their bathing suits to enjoy it. Overall, the rooms provided a comfortable and restful experience, in line with expectations.
Beds
The majority of guests found the beds at Hampton Inn Norwich to be very comfortable with several highlighting the comfort of both the mattresses and pillows. Cleanliness and room quality were often praised with many describing the rooms as comfortable, clean and well-equipped. However, some guests noted variability in bed firmness with a few finding them either too soft or too hard for their liking. While most reviews were positive regarding the beds, a couple of guests did report issues with pillow comfort and a rare instance of unacceptable bed cleanliness. Overall, Hampton Inn Norwich generally provides a comfortable sleeping experience, though there is occasional feedback indicating room for improvement.
Cleanliness
Hampton Inn Norwich stands out with its consistent emphasis on cleanliness, receiving numerous positive remarks from guests. Many visitors have praised the property for being clean, fresh and well-maintained. Rooms are frequently described as spacious, comfortable and exceptionally clean, which enhances the overall guest experience. The hotel's common areas, such as the lobby and elevators, are also well-kept and tidy.
However, the cleanliness of specific areas, like carpets and the breakfast area, has been found lacking by some visitors. Issues such as dirty sheets, stains on walls and a room that smelled like dog were reported, along with observations of a dirty breakfast area with food spills. Despite these few concerns, the general consensus is that the hotel is very clean and updated.
Guests have also commended the polite and helpful staff, adding a positive note to their stays. The well-organized and easy-to-find facility makes the Hampton Inn Norwich a recommended choice for visitors prioritizing cleanliness in their accommodations.
Staff
Visitors to the Hampton Inn Norwich consistently praise the hotel staff for their exceptional service. Guests frequently highlight the friendliness and helpfulness of the team with individuals at the front desk receiving special recognition for their efficiency and professionalism. Notable staff members like Michelle and Tess have been specifically mentioned for their outstanding support.
The politeness, attentiveness and accommodating nature of the staff contribute significantly to the positive experiences of guests. Reviewers appreciated the courteous and informative service they received right from check-in. The shuttle service also earned commendations, adding convenience to the stay.
Additionally, the breakfast area staff has been commended for their hard work and pleasant demeanor, enhancing the overall quality of the morning meal. Cleanliness and comfort in the rooms are frequently noted, complemented by the helpful and pleasant cleaning staff. Although there were a few minor points of contention, such as the pillows, the general consensus remains that the staff's warmth and professionalism greatly enhance the overall experience at the hotel.
Pool
Visitors to the Hampton Inn Norwich had high praise for the hotel's pool area, describing it as large, clean and beautifully designed. The pool, perfect for swimming laps and enjoyable for children, earned accolades for being both functional and appealing. Guests also highlighted the hot tub, often mentioning it alongside the pool for its excellence and relaxing qualities. The addition of a Jacuzzi further enhanced the experience, making the pool area a standout feature of the hotel.
Beyond the pool, reviewers noted the exceptional cleanliness of the entire property and appreciated the quiet atmosphere, particularly those staying on the side facing the picturesque cemetery. The hotel staff were consistently commended for their helpfulness and friendliness, contributing to an overall pleasant stay. Moreover, the availability of a shuttle service added a convenient touch to the guest experience. The inclusion of a gym alongside the pool and hot tub provided additional amenities for guests to enjoy, rounding out the hotel's offerings.
3 Star
Hampton Inn Norwich provides a mixed experience for its guests. Review ratings indicate a range from average to very good with some guests rating it as high as 9 out of 10. Positive feedback highlights the overall satisfactory experience, noting the absence of significant complaints. However, not all reviews were entirely favorable, as some guests rated the hotel lower, assessing it as passable or just average. Despite this variation in ratings, the hotel seems to deliver a generally decent stay for visitors, marked by adequate facilities and services.
Yes, Hampton Inn Norwich has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hampton Inn Norwich.
Yes, Hampton Inn Norwich welcomes dogs.
No, parking facilities aren't available at Hampton Inn Norwich.