Hotel Niras has a reputation for having an exceptional staff in terms of friendliness, helpfulness and flexibility. The guests admit that the staff was always welcoming them with a smile, providing them with useful tips and advice and being always ready to help them with anything they needed. The receptionists are multilingual, polite and professional, so the guests appreciate their assistance in different languages, including Italian and Romanian. The owner of the hotel, Mrs. Hara, is highly praised for being the best, very welcoming, helpful and even preparing delicious pies for breakfast. The guests also noted that the cleaning staff did a good job and that the hotel was very clean. The feedback of the guests includes words like "wonderful," "amazing," "competent," and "exceptional" to describe the staff's service. Overall, the guests felt like they were at home and they were thrilled with the hospitality and helpfulness of the staff.