AI-generatedThis resort provides on-site tennis courts as part of its extensive sports offerings. Complimentary equipment, including balls and racquets, is available for guests at the front desk.
AI-generatedThis hotel offers a tennis court for guest use. Additional amenities include a fitness center and indoor pool, catering to active travelers.
The Grand Resort is a luxury resort that offers an exceptional experience to all its guests. The staff is the standout feature, as noted in numerous reviews from previous guests. The friendly and energetic staff at the hotel goes above and beyond to make guests feel welcome and valued. The excellent service spans from food servers to housekeeping; all staff members have a high standard of professionalism. The attention to detail provided by the hotel's staff is top-notch as even deliveries of breakfast in the morning are delivered with excellence. Several staff members of the hotel have been mentioned in positive reviews, including Travis and Nicole, as they provided an exceptional service during guest's stay. Overall, The Grand Resort's staff provides customers an outstanding experience that elevates the already world-class hotel to greater heights.
Sonesta Simply Suites Cleveland Westlake impresses guests with its prime location and tranquil surroundings. The hotel's accessibility to major highways such as I-90 makes exploring nearby attractions, dining, and shopping opportunities at Crocker Park easy. Its proximity to key sites like the Rock and Roll Hall of Fame is ideal for tourists, while nature enthusiasts appreciate the nearby trails and preserve along Lake Erie. The serene environment, complete with picnic areas and sightings of local wildlife, creates a peaceful atmosphere for families and visitors alike.
The accommodations at Sonesta ES Suites are notable for their spaciousness and comfort, providing a welcoming apartment-style setup for both short-term and extended stays. Suites feature full kitchens with essential amenities, enhancing the home-like experience. Guests frequently commend the cleanliness of the rooms and the overall upkeep of the property, which sports a recently renovated look. The outdoor pool is a highlight, consistently praised for its cleanliness, making it an attractive retreat for families and individuals.
The hotel is particularly family-friendly, offering spacious two-bedroom suites that allow for both communal gathering and privacy. Children enjoy the pool, and pet-friendly policies further enhance the convenience for families traveling with animals. The suites provide ample relaxation space, contributing to a pleasant overall experience.
Guests frequently praise the friendly and attentive staff, who contribute significantly to the welcoming environment. Their dedication to customer satisfaction is evident through personal touches and efficient resolution of guest concerns. The staff's enthusiasm and professionalism leave a lasting positive impression on visitors.
Pet owners find the hotel accommodating, with spacious grounds and nearby walking trails providing excellent opportunities for outings with dogs. The dog-friendly policies, along with roomy accommodations, make it an excellent choice for travelers with pets.
Overall, Sonesta Simply Suites Cleveland Westlake combines comfort, convenience, and charm, making it a preferred choice for those seeking a relaxing stay in the Cleveland area. Despite occasional critiques on cleanliness and some operational hiccups, the positive aspects, such as cozy fireplaces and comfortable beds, enhance the guest experience, reaffirming its status as a great option in Westlake.
The Sonesta Simply Suites Cleveland Airport boasts a prime location that is a major highlight for guests. Its placement near Baldwin Wallace University and the airport, coupled with proximity to major highways, ensures ease of access and convenience for travelers. Guests appreciate the quiet, beautiful setting that provides a peaceful retreat. Nearby amenities like restaurants, convenience stores and shopping options add to the convenience, making the location highly favorable for various types of visits.
The rooms at the hotel are generally well-received, particularly for their spaciousness and comfort. Guests frequently commend the ample space, comfortable beds and thoughtful layouts that include kitchen amenities and sometimes a cozy fireplace. Many find the rooms clean and well-maintained, adding to a comfortable and homey atmosphere. However, some guests did note inconsistencies in cleanliness, pointing to issues like stained carpets and unpleasant odors.
Cleanliness feedback is mixed with some guests finding their rooms immaculate and others encountering significant issues such as dirty floors and bathrooms. There are calls for more consistent and thorough cleaning services to meet expectations across all rooms. When cleanliness is on point, it greatly enhances the stay experience, showcasing the potential for a home-away-from-home ambiance.
The staff at the hotel have garnered positive feedback for their friendliness and helpfulness, particularly front desk personnel who often go out of their way to assist guests. Many laud the exceptional customer service and the staff's accommodating nature, although a few encounters with unresponsive or rude staff were noted. Overall, the general sentiment towards the staff is favorable, contributing positively to the guest experience.
The comfort of the beds stands out prominently in reviews with many guests highlighting how they significantly enhance their stay. The beds are often described as very comfortable with an ample number of pillows adding to the comfort level. While there are occasional mentions of mattresses feeling sunken, the overall impression is that the bedding meets high standards of comfort, positively impacting the guests' experience.
Breakfast has received mixed reviews, primarily due to changes brought about by COVID-19 restrictions. The complimentary breakfast, which now consists of pre-packaged items, did not meet the expectations of many guests, leading to a general sense of disappointment regarding the breakfast offerings.
In summary, the Sonesta Simply Suites Cleveland Airport is praised for its strategic and peaceful location, spacious and comfortable rooms and generally friendly and accommodating staff. While there are mixed reviews on cleanliness and breakfast, the comfort of the beds and the overall setting contribute positively to guests' stays, making it a favored option for many travelers.
Quality Inn & Suites offers a commendable location that is easily accessible and conveniently positioned off the highway, providing ample parking and close proximity to a variety of shops, restaurants and attractions. The hotel's location near downtown and major event venues like the Brown stadium is especially appreciated by travelers, making it a practical choice for both work and leisure stays. However, some guests have raised concerns about the safety and aesthetics of the surrounding area.
The breakfast experience at Quality Inn & Suites is met with mixed reactions. Many guests enjoyed certain items such as the waffles, while others found the selection limited and the quality lacking. Reports of broken drink machines, food shortages and instances where breakfast was unexpectedly unavailable suggest room for improvement in this area.
Guest feedback on the rooms has been variable. Positive comments noted the cleanliness, comfort and pleasant atmosphere of some rooms, highlighting the nice beds as a strong point. Unfortunately, there were also numerous reports of significant cleanliness and maintenance issues, including odors of smoke and mold, dirty and stained furnishings and poorly maintained facilities such as leaky air conditioners and unsecured toilets. These concerns underscore a need for substantial improvements in both room upkeep and general hygiene.
Cleanliness reviews for Quality Inn & Suites highlight a troubling inconsistency. While some areas like the lobby were noted to be clean, multiple issues such as mold, lingering odors and dirty fixtures were raised by many guests, affecting their overall experience negatively. Additionally, personal items left behind from previous guests contributed to a perception of neglect.
Staff interactions received mixed comments from guests. Many praised the friendliness and helpfulness of the front desk personnel, which enhanced the check-in experience. However, some guests experienced rudeness and unprofessional behavior from certain staff members, pointing to an inconsistency that needs to be addressed to ensure uniform guest satisfaction.
The beds at Quality Inn & Suites were often described as comfortable, contributing positively to many guests' stays. Despite this, concerns about cleanliness and maintenance were noted, including stained bedding and reports of bed bugs, requiring attention to ensure a consistently comfortable and clean sleeping environment.
In summary, while Quality Inn & Suites benefits from a prime location and has some positive attributes like comfortable beds and friendly service, significant improvements in cleanliness, maintenance and breakfast offerings are necessary to enhance the overall guest experience.