Enjoy Solar das Águas Park Resort
Olimpia
-20.70213700,
-48.91991800
,
73wj+v2 Olímpia, São Paulo - Rua Projetada A, S/n
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Summary of reviewsEnjoy Solar das Águas Park Resort in Olímpia is a family-friendly destination that offers a pleasing blend of proximity to popular water parks, tranquility and convenient amenities. Its strategic location provides easy and convenient access to top attractions like Thermas dos Laranjais and Hot Beach with several guests appreciating the peaceful environment conducive for family outings and relaxation.
The breakfast experience is a notable highlight, often praised for its abundant and varied options catering to different dietary needs, including delightful specialty items like tapiocas and omelettes. Despite facing some drawbacks such as long queues and occasional cleanliness issues in the dining area, the breakfast is generally well-received for its quality and variety.
Dinner at the resort receives more mixed reviews. Guests value the extensive variety and the inclusion of beverages like draft beer and desserts, but some feel the meal lacks creativity and variety, leading to complaints about repetitive dishes and quality issues. While the convenience of dining on-site is appreciated, some believe the cost doesn't always justify the quality provided.
Room accommodations are highly praised for their spaciousness and comfort. Guests appreciate the modern amenities, cleanliness and well-maintained environment, though there are occasional issues with the cleaning schedule and minor maintenance problems. The apartment-style layout is especially favored for its practicality and ability to comfortably house families.
Cleanliness throughout the resort presents mixed feedback. While certain areas like rooms and select common areas are often noted for their cleanliness and organization, several guests express concerns about the state of the pools and common areas, highlighting inconsistent housekeeping and post-construction clean-up as problem areas.
The staff at the resort, particularly those at the front desk and in entertainment roles, are frequently commended for their attentiveness, politeness and helpfulness. However, there are mentions of inconsistent service quality, lack of organization and intrusive sales tactics by property promoters, which detract from the overall experience for some guests.
Wi-Fi connectivity is a significant area needing improvement with many guests reporting unstable connections, poor signal strength and slow internet speeds, which can hinder work and leisure activities.
The spa and gym facilities have their strengths but also face criticisms. Guests enjoy excellent spa classes and massages, though issues with spa size, cleanliness and non-functional equipment need addressing. Similarly, the gym is appreciated for its new equipment but is considered basic and sometimes inadequately maintained with complaints about air conditioning and sanitizer availability.
The pool facilities at the resort offer a mix of positive and negative experiences. Many guests enjoy the large, clean pools and the entertainment options for children, including slides and water parks. However, issues such as overcrowding and occasional cleanliness problems are noted.
Overall, Enjoy Solar das Águas Park Resort provides a generally positive experience with its strategic location, comfortable rooms and enjoyable breakfast and pool facilities. However, improvements in cleanliness, service consistency and Wi-Fi connectivity could significantly enhance guest satisfaction.
Categories
The breakfast experience is a notable highlight, often praised for its abundant and varied options catering to different dietary needs, including delightful specialty items like tapiocas and omelettes. Despite facing some drawbacks such as long queues and occasional cleanliness issues in the dining area, the breakfast is generally well-received for its quality and variety.
Dinner at the resort receives more mixed reviews. Guests value the extensive variety and the inclusion of beverages like draft beer and desserts, but some feel the meal lacks creativity and variety, leading to complaints about repetitive dishes and quality issues. While the convenience of dining on-site is appreciated, some believe the cost doesn't always justify the quality provided.
Room accommodations are highly praised for their spaciousness and comfort. Guests appreciate the modern amenities, cleanliness and well-maintained environment, though there are occasional issues with the cleaning schedule and minor maintenance problems. The apartment-style layout is especially favored for its practicality and ability to comfortably house families.
Cleanliness throughout the resort presents mixed feedback. While certain areas like rooms and select common areas are often noted for their cleanliness and organization, several guests express concerns about the state of the pools and common areas, highlighting inconsistent housekeeping and post-construction clean-up as problem areas.
The staff at the resort, particularly those at the front desk and in entertainment roles, are frequently commended for their attentiveness, politeness and helpfulness. However, there are mentions of inconsistent service quality, lack of organization and intrusive sales tactics by property promoters, which detract from the overall experience for some guests.
Wi-Fi connectivity is a significant area needing improvement with many guests reporting unstable connections, poor signal strength and slow internet speeds, which can hinder work and leisure activities.
The spa and gym facilities have their strengths but also face criticisms. Guests enjoy excellent spa classes and massages, though issues with spa size, cleanliness and non-functional equipment need addressing. Similarly, the gym is appreciated for its new equipment but is considered basic and sometimes inadequately maintained with complaints about air conditioning and sanitizer availability.
The pool facilities at the resort offer a mix of positive and negative experiences. Many guests enjoy the large, clean pools and the entertainment options for children, including slides and water parks. However, issues such as overcrowding and occasional cleanliness problems are noted.
Overall, Enjoy Solar das Águas Park Resort provides a generally positive experience with its strategic location, comfortable rooms and enjoyable breakfast and pool facilities. However, improvements in cleanliness, service consistency and Wi-Fi connectivity could significantly enhance guest satisfaction.
Resort with Spa
Offering a variety of amenities, this resort ensures guests have a comfortable and enjoyable stay. The availability of spa services enhances the overall experience.
Resort with Swimming Pool
This park resort includes swimming pool facilities and a range of recreational activities. It is designed to offer a comprehensive vacation experience.
Heated Pool Outdoor Pool
Resort with Parking
Enjoy Solar das Águas Park Resort provides free private parking. Multiple sources confirm the availability of ample parking spaces on-site, making it a convenient choice for guests arriving by car.
Accessible Resort
This resort offers rooms and facilities specifically designed for disabled guests, including wheelchair access, toilets, and bathrooms for disabled individuals. It also features a lift for easy movement throughout the property.
Resort with Outdoor Pool
This family-friendly resort features 9 outdoor swimming pools and a waterslide. It also offers a full-service spa and a fitness center. Additional amenities include complimentary wireless internet access and an arcade/game room.
Luxury Resort
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Resort with Gym
5-Star Resort
Resort with Heated Pool
Guest Reviews
Located in the peaceful city of Olímpia, Enjoy Solar das Águas Park Resort boasts an excellent location that many guests appreciate for its proximity to top-tier water parks such as Thermas dos Laranjais and Hot Beach. The hotel's strategic position makes it easy for visitors to access these popular attractions, some even offering complimentary shuttle services. Guests often mention that the hotel's location provides convenient access not only to the parks but also to the city center and various tourist spots.
The resort is particularly praised for its tranquil environment, making it an ideal choice for families, especially those with young children. Visitors find the location suitable for walking and it offers easy access to the pool and dining areas within the resort. Additionally, the site is described as having a pleasant and family-friendly atmosphere, perfect for a relaxing holiday.
While some reviews note that the resort is a bit further from the city center and other attractions, most guests find the benefits like quality amenities, beautiful surroundings and effective transportation options outweigh the distance. The peaceful setting, combined with a well-designed resort structure, provides a comfortable and enjoyable stay.
Overall, the location of Enjoy Solar das Águas Park Resort is highlighted for its blend of proximity to key attractions and a serene environment, making it a highly recommended destination for a family getaway or a quiet retreat.
Guests of Enjoy Solar das Águas Park Resort generally have positive remarks about the breakfast experience, highlighting it as a significant part of their stay. Described frequently as very good, excellent and wonderful, the breakfast receives praise for its abundant and varied options, including a selection of breads, meats, fruits and drinks. Some guests also appreciated the accommodation of dietary restrictions, such as gluten-free options and the addition of specialty items like tapiocas, omelettes and couscous.
However, there are notable criticisms that should be considered. Common grievances include long queues during breakfast time, overcrowded dining spaces and occasional issues with cleanliness, such as flies landing on buffet items. Some guests felt that the breakfast offerings were repetitive or lacked variety and there were mentions of certain items like juice machines and coffee makers not functioning properly. Furthermore, the need to choose specific breakfast slots and the breakfast room’s limited capacity were points of inconvenience for many visitors.
Despite these drawbacks, the variety and quality of the breakfast were generally well-received and many guests felt it added value to their overall experience at the resort. The well-organized staff and their efforts to maintain a plentiful and tasty spread were appreciated, making breakfast a highlight for many during their stay.
Guests at Enjoy Solar das Águas Park Resort have mixed reviews regarding dinner at the hotel. Positively, many guests appreciated the extensive variety and the abundant options available, often highlighting the inclusion of drinks like draft beer and desserts in the dinner package. The food is frequently described as delicious with many reviewers praising the executive lunch dishes and the convenience of dining at the hotel. Both breakfast and dinner received commendations for being well-served, plentiful and generously varied, meeting and at times exceeding expectations.
However, several guests expressed dissatisfaction with the repetitive and simplistic nature of the meals, citing a lack of variety and creativity in the dinner menu. The quality of certain dishes, particularly the meats, was criticized for being poor and sometimes served cold. Lines and wait times were also a recurring issue with long queues reported for dinner and breakfast, causing frustration among guests. Additional complaints included a lack of organization, limited menu options and the high cost of dining compared to the quality and variety offered.
Overall, while many guests enjoyed the convenience and abundant options of the included meals, others felt that the quality and variety did not always align with their expectations for a resort of this caliber.
The rooms at Enjoy Solar das Águas Park Resort receive notable praise for their size and comfort. Guests frequently highlight the spaciousness, describing the accommodations as large and comfortable, ideal for families or groups. The presence of modern amenities such as a mini kitchen equipped with a microwave and minibar is particularly appreciated, especially by those traveling with children. Cleanliness is generally lauded with rooms considered tidy and well-maintained, matching the positive aspects depicted in photos.
New and well-maintained structures are often mentioned, contributing to a comfortable stay. Many reviews also spotlight the comfortable beds, clean sheets and towels. The apartment-style layout is favored for its practicality and convenience, providing adequate space for relaxation and ease of use for up to 4 people comfortably.
However, some guests did note issues with the cleaning schedule, mentioning that rooms are not cleaned daily unless specifically requested, which may lead to inconsistencies in cleanliness. Maintenance problems, such as leaking bathrooms or broken fixtures, were also reported by a few visitors. Despite these occasional drawbacks, the overall perception of the rooms remains positive, characterized by their generous size, modern conveniences and significant comfort, making them suitable for a pleasant and relaxing experience.
Enjoy Solar das Águas Park Resort offers a mixed experience when it comes to bed comfort. Many guests appreciated the comfort and spaciousness of the beds, noting that they are often large with some rooms featuring king-size beds and accommodations described as cozy and comfortable. The bed linens are usually clean and new, contributing to a generally positive impression.
However, there are several areas where improvements are necessary. Some reviews highlight issues with mattress quality, describing them as too soft, too hard or even deformed. Instances of double beds being formed by two single beds at different heights were pointed out as particularly uncomfortable. Pillows also received criticism for being unusable or inadequate, suggesting that guests might want to bring their own for better comfort.
In summary, while many guests find the beds at the resort comfortable and conducive to a good night's sleep, others have encountered issues with mattress quality and bedding that detract from the overall experience.
The cleanliness of 'Enjoy Solar das Águas Park Resort' receives mixed feedback from guests. Positively, many highlight the cleanliness of the rooms and certain common areas, describing them as clean, well-maintained and organized. Rooms specifically are frequently mentioned as clean with new bedding and organized spaces. Some guests also appreciated the cleanliness of the pools and found the accommodations to be clean and tidy overall.
However, a significant number of reviews express dissatisfaction with the cleanliness, particularly in the common areas and pools. Many guests reported issues ranging from dirty indoor and outdoor areas, smelly environments and murky pool water. The children's pool, in particular, was noted for having slime and accumulated dirt. Housekeeping services were also criticized for being inconsistent with rooms not cleaned daily and essential tasks like towel replacement and trash removal often neglected.
The hygiene of the hotel's dining areas, including the buffet and cafeteria, also faced criticism due to the presence of flies and a lack of thorough cleaning. Additionally, some guests pointed out construction-related dirt left unattended in certain parts of the hotel, indicating a lack of post-construction cleaning.
Overall, while some visitors enjoyed a clean and comfortable stay, many found the hotel's cleaning standards to be lacking, especially given the higher expectations associated with a resort experience. Improvements in housekeeping rigor and pool maintenance could significantly enhance guest satisfaction.
The 'Enjoy Solar das Águas Park Resort' has received varied feedback regarding its staff with a notable emphasis on both high praises and significant criticisms. Guests commonly highlight the attentiveness, politeness and helpful nature of the staff, especially at the front desk and within the entertainment and recreational teams. The kitchen staff also garners commendations for their excellent food and courteous service.
The resort's lifeguards and children's recreation staff are consistently described as extremely polite and engaging, contributing positively to the overall guest experience. The friendliness and willingness to help displayed by many employees have left a positive impression on guests with several reviewers appreciating the staff's efforts to provide exceptional service from check-in to check-out.
However, certain areas of the service experience have been noted as problematic. Some guests have pointed out a lack of training among the staff, particularly at the reception, resulting in slow and inefficient service. There have been instances of rude and indifferent behavior from some employees and a high turnover of attendants has been mentioned as a contributing factor to inconsistent service quality.
Another point of contention is the persistent approach of sales promoters within the hotel, attempting to sell vacation plans and properties, which many guests found intrusive and bothersome. Additionally, the hotel has been criticized for poor organization and a lack of sufficient staff during peak times, leading to crowded receptions and slow service responses.
Despite these challenges, many guests acknowledge the staff's efforts to maintain a courteous and helpful demeanor, striving to ensure a pleasant stay for visitors. The reception and cleaning teams have also received specific mentions for their good service and prompt assistance.
Overall, while the 'Enjoy Solar das Águas Park Resort' boasts many dedicated and polite staff members, there are clear areas for improvement in training, service efficiency and guest interaction protocols to enhance the overall guest experience.
Despite the various amenities and attractions that Enjoy Solar das Águas Park Resort offers, the Wi-Fi experience garners mixed reviews from guests. Some visitors found the Wi-Fi service to be very good or perfect, highlighting efficient and fast WhatsApp communication. However, the majority of guests encountered consistent and significant issues with the internet connectivity throughout their stay.
Many reviews mentioned that the internet was unstable with frequent disconnections and signal drops, making it challenging to use even for basic needs. Several guests pointed out that the Wi-Fi signal didn't reach the reception area or work properly in their rooms, causing frustrations for those needing to work or stream content like Netflix. Some guests emphasized that the Wi-Fi didn't work at night or during peak times when many users were online.
Moreover, complaints included slow internet speeds and weak signals that were insufficient for work purposes. Malfunctioning buttons, issues with TV channels freezing due to poor Wi-Fi and overall unreliable internet service were common grievances. Some reviews noted that the network was not only bad but also insecure and inconsistent, which seriously disrupted their stay.
While a few found the Wi-Fi acceptable and working fine, the consensus among many guests is that the resort's internet services need significant improvements, including better signal strength, more reliable connections and additional hotspots to accommodate the large number of users.
The spa at Enjoy Solar das Águas Park Resort has its ups and downs based on guest reviews. Many appreciated the excellent spa classes and found the yoga sessions delightful. The massage services were well-received, contributing positively to the overall experience. Guests noted that everything in the resort is new and well planned, which adds to its appeal. However, there were some areas needing improvement. The small size of the spa and issues with cleanliness detracted from some guests' experiences. Specific problems included a non-functional women's sauna and an unpleasant smell in the sauna area. There were also comments about the lack of a massage therapist on-site. Overall, while the spa has several strong points, there are aspects that require attention to meet higher guest expectations.
The gym at Enjoy Solar das Águas Park Resort has received mixed feedback from guests. Positively, many noted that the gym facilities are overall good with some describing the equipment as new and the gym itself as excellent. It is considered basic but functional, meeting most guests' expectations. Despite these positive remarks, several guests highlighted areas for improvement: some equipment was under maintenance and there were complaints about the lack of air conditioning and insufficient hand sanitizer. There were also mentions of children entering the gym without proper attire, which some found displeasing. In terms of size and structure, the gym was deemed inadequate for a resort of its scale with limited equipment available. Despite these drawbacks, the attentive staff and the excellent recreation team received high praise from the guests.
The pool facilities at Enjoy Solar das Águas Park Resort have garnered a mix of feedback from guests. Many appreciated the variety of pools available, noting that they were generally large and offered great entertainment for children with features like slides and water parks. The pool areas were frequently described as clean, which added to the enjoyment. Guests also mentioned the convenience of having poolside recreation activities and highlighted the hotel's lifeguard presence, which enhanced safety.
However, a recurring issue was the temperature of the pools. Many guests found the pools to be extremely cold, making it less enjoyable, especially for younger children. The resort does have some heated pools, but these were reportedly too small and often overcrowded. The main pools were particularly busy during peak times, resulting in a lack of available seating and overall space for guests to comfortably enjoy the facilities.
Moreover, some guests pointed out issues with the cleanliness of the pools, mentioning murky water, unpleasant odors and poor water quality on occasion. Maintenance concerns were also raised with comments about slippery surfaces and general disorganization around the pool areas. The resort's poolside service was sometimes described as slow, compounding frustrations during peak times.
Overall, while the pool facilities at Enjoy Solar das Águas Park Resort are extensive and fun-filled, they could benefit from more consistent heating and improved maintenance to better accommodate the number of guests and enhance the overall experience.
Guests staying at Enjoy Solar das Águas Park Resort had mixed experiences with the parking facilities. On a positive note, many appreciated the spacious and easily accessible parking areas, describing them as ample and clean. Free parking is also a highlighted benefit, contributing to the overall cost-effective appeal of the resort. Several guests noted that covered parking is available, which is an added convenience.
However, there were several areas for improvement. Numerous reviews mentioned that the parking area lacked proper signage, making navigation confusing. The cleanliness of the garage and lighting were also points of concern for some guests with a few noting the garage as filthy and poorly lit. The elevators serving the parking areas were frequently out of order, leading to significant inconvenience. The distance of the parking lots from the accommodations was another common complaint with guests expressing frustration over long waits and difficult access routes.
Despite these drawbacks, the parking facilities were generally seen as spacious and well-organized. It's clear that with some enhancements in signage, cleanliness and elevator maintenance, the parking experience at Enjoy Solar das Águas Park Resort could be significantly improved.
Enjoy Solar das Águas Park Resort stands out as an exceptional destination for family vacations, offering a myriad of activities designed to entertain children and families throughout their stay. With a robust structure that includes safe, child-friendly facilities, the resort ensures that children of all ages have plenty to do from dawn to dusk.
Kids can enjoy diverse leisure options including several swimming pools, a dedicated water park and various playgrounds. The availability of numerous fun and interactive activities keeps the little ones engaged and happy, making it a great environment for family entertainment. The recreation team receives high praise for their excellent programming and engaging animations, which ensure that children are well-occupied while parents can relax and unwind.
The resort’s accommodations are spacious and well-suited for family stays, featuring amenities such as mini kitchens that add convenience for traveling with young children. The leisure area is noted for being safe and accessible, making it easy for families with strollers to get around.
Dining is also a highlight with excellent food options tailored for kids and a noteworthy breakfast spread, although more children's seating could be beneficial. Despite occasional issues with facilities, such as a slippery pool floor or non-functional play areas, the overall experience remains highly positive.
The environment at the resort is described as very friendly and family-oriented, creating a welcoming ambiance for family vacations. Guests frequently comment on the wonderful family experiences they’ve had, praising the resort for making their family trips more enjoyable.
With its focus on family comfort and a wide array of activities suitable for all ages, Enjoy Solar das Águas Park Resort ensures memorable and fun-filled holidays for families looking to spend quality time together.
Enjoy Solar das Águas Park Resort in Olímpia elicits mixed reactions from its guests, particularly regarding its five-star rating. While some rave about its high-end facilities, exceptional quality and first-class service, others find it lacking in key areas expected of a five-star establishment.
On the positive side, the resort is frequently praised for its great structure, good location and wonderful ambiance. Guests often commend the excellent staff and the high quality of breakfast, facilities and meals. It appears to be a top choice for those seeking luxury and great service, especially for families, offering meals, childcare and various attractions. Many agree it represents excellent value for money, providing superb accommodations for the price charged.
However, the criticisms cannot be overlooked. Several guests challenge its five-star status, noting that it feels more like a three-star hotel and pointing out issues such as improper maintenance, dirty and disorganized areas and insufficient staffing. Some mention the lack of basic services like daily towel changes and poor Wi-Fi, indicating a need for significant improvements. Time-share activities and cold pools also detract from the overall stay for some visitors.
Despite these drawbacks, those who experienced smooth stays and high-quality service rate it highly, suggesting that there's potential for Enjoy Solar das Águas to fully meet its five-star promise with some enhancements and better management. The resort's excellent cleanliness, accommodations and friendly staff are repeatedly highlighted as strong points.
The reviews for Enjoy Solar das Águas Park Resort highlight several positive aspects of accessibility. The resort is praised for good accessibility for those using baby strollers and offers accessible rooms and facilities. It is well-structured with clear rules and benefits for accessibility. There are four elevators per tower in the covered parking, making it easier for guests to navigate the area. Additionally, the resort is noted for its easily accessible arrival arrangements and good overall location.
However, there are some areas for improvement. The lack of a generator for elevators and common areas, insufficient signage in the parking lot and the absence of seating options were notable concerns. Notably, the absence of 110v sockets suggests the resort should consider providing voltage converters or installing appropriate outlets. Although bike commuting to the resort is not ideal due to the road slope, some accessibility conveniences are available.
Cleanliness issues were also mentioned with reports of dirty rooms, halls and elevators. A suggestion was made for the installation of a ramp instead of stairs for better accessibility. Despite some shortcomings, the resort generally receives positive feedback for its effort to cater to guests with disabilities.
At Enjoy Solar das Águas Park Resort, the topic of heated pools is a mixed bag based on guest experiences. Some reviews mention that the heated pools are a highlight, describing them as very good with clean water and appropriate temperature control. There are both indoor and outdoor heated pools available and some guests found the warm sections, including Jacuzzis, to be quite pleasant. However, these positive views are tempered by recurring issues.
A frequent complaint is that there are only a few heated pools available, leading to overcrowding. The size of these heated pools is another point of concern with many finding them too small. The limited number of heated options, often just one or two pools, coupled with occasional functionality issues, adds to the dissatisfaction. Some guests also noted that only the children’s pools were heated, while the main pools remained cold, which detracted from the overall experience.
Temperature inconsistency further compounds the problem with reports of heated pools not always being warm enough or failing entirely at times. Additionally, the large hot pool and warm jacuzzi sections are often mentioned as needing better accessibility and management due to crowding and maintenance issues.
Overall, while the presence of heated pools at the resort is a valued feature for many, the limited availability, small size and inconsistent temperature control suggest there is room for significant improvement. The resort could enhance guest satisfaction by heating more pools and ensuring consistent water temperatures.
The outdoor pool area at Enjoy Solar das Águas Park Resort boasts a variety of beautifully maintained pools well-suited for both relaxation and fun. Guests appreciate the well-located and large pools that provide ample space and opportunities for different activities. The resort offers a mix of heated and unheated pools, including a lovely mini water park that is perfect for children, alongside an outdoor jacuzzi and hot water pools.
While many pools are clean and provide a pleasant experience, several reviews point out that some pools can be very cold, including the children's pools. Despite the cleanliness of the pools, there were instances where maintenance was lacking with issues like slippery pool bottoms and occasional dirty water reported. Additionally, the pool facilities can get overcrowded, leading to a cramped feeling during peak times.
The resort's pool area is complemented by good leisure facilities and an overall comfortable infrastructure that caters to both kids and adults, offering a fun and enjoyable stay for families. However, improvements could be made in terms of heated pool availability and maintenance to enhance the overall experience.
Enjoy Solar das Águas Park Resort offers a luxurious experience characterized by well-appointed, luxurious rooms and top-tier amenities. The hotel's impressive and beautiful physical structure provides a sense of opulence, contributing to the overall feel of a high-end stay. Guests have noted the excellent organization and practicality of the resort, making it a convenient choice for visitors. Despite some issues such as lines at various facilities, the resort is highly regarded for its completeness and overall excellence. It is an ideal option for families traveling with children. Although some guests felt it did not fully meet 5-star standards and had reasonable food offerings, the resort generally delivers a very luxurious stay suitable for discerning travelers.
Location Show Map
Location
The resort is particularly praised for its tranquil environment, making it an ideal choice for families, especially those with young children. Visitors find the location suitable for walking and it offers easy access to the pool and dining areas within the resort. Additionally, the site is described as having a pleasant and family-friendly atmosphere, perfect for a relaxing holiday.
While some reviews note that the resort is a bit further from the city center and other attractions, most guests find the benefits like quality amenities, beautiful surroundings and effective transportation options outweigh the distance. The peaceful setting, combined with a well-designed resort structure, provides a comfortable and enjoyable stay.
Overall, the location of Enjoy Solar das Águas Park Resort is highlighted for its blend of proximity to key attractions and a serene environment, making it a highly recommended destination for a family getaway or a quiet retreat.
Breakfast
However, there are notable criticisms that should be considered. Common grievances include long queues during breakfast time, overcrowded dining spaces and occasional issues with cleanliness, such as flies landing on buffet items. Some guests felt that the breakfast offerings were repetitive or lacked variety and there were mentions of certain items like juice machines and coffee makers not functioning properly. Furthermore, the need to choose specific breakfast slots and the breakfast room’s limited capacity were points of inconvenience for many visitors.
Despite these drawbacks, the variety and quality of the breakfast were generally well-received and many guests felt it added value to their overall experience at the resort. The well-organized staff and their efforts to maintain a plentiful and tasty spread were appreciated, making breakfast a highlight for many during their stay.
Dinner
However, several guests expressed dissatisfaction with the repetitive and simplistic nature of the meals, citing a lack of variety and creativity in the dinner menu. The quality of certain dishes, particularly the meats, was criticized for being poor and sometimes served cold. Lines and wait times were also a recurring issue with long queues reported for dinner and breakfast, causing frustration among guests. Additional complaints included a lack of organization, limited menu options and the high cost of dining compared to the quality and variety offered.
Overall, while many guests enjoyed the convenience and abundant options of the included meals, others felt that the quality and variety did not always align with their expectations for a resort of this caliber.
Rooms
New and well-maintained structures are often mentioned, contributing to a comfortable stay. Many reviews also spotlight the comfortable beds, clean sheets and towels. The apartment-style layout is favored for its practicality and convenience, providing adequate space for relaxation and ease of use for up to 4 people comfortably.
However, some guests did note issues with the cleaning schedule, mentioning that rooms are not cleaned daily unless specifically requested, which may lead to inconsistencies in cleanliness. Maintenance problems, such as leaking bathrooms or broken fixtures, were also reported by a few visitors. Despite these occasional drawbacks, the overall perception of the rooms remains positive, characterized by their generous size, modern conveniences and significant comfort, making them suitable for a pleasant and relaxing experience.
Beds
However, there are several areas where improvements are necessary. Some reviews highlight issues with mattress quality, describing them as too soft, too hard or even deformed. Instances of double beds being formed by two single beds at different heights were pointed out as particularly uncomfortable. Pillows also received criticism for being unusable or inadequate, suggesting that guests might want to bring their own for better comfort.
In summary, while many guests find the beds at the resort comfortable and conducive to a good night's sleep, others have encountered issues with mattress quality and bedding that detract from the overall experience.
Cleanliness
However, a significant number of reviews express dissatisfaction with the cleanliness, particularly in the common areas and pools. Many guests reported issues ranging from dirty indoor and outdoor areas, smelly environments and murky pool water. The children's pool, in particular, was noted for having slime and accumulated dirt. Housekeeping services were also criticized for being inconsistent with rooms not cleaned daily and essential tasks like towel replacement and trash removal often neglected.
The hygiene of the hotel's dining areas, including the buffet and cafeteria, also faced criticism due to the presence of flies and a lack of thorough cleaning. Additionally, some guests pointed out construction-related dirt left unattended in certain parts of the hotel, indicating a lack of post-construction cleaning.
Overall, while some visitors enjoyed a clean and comfortable stay, many found the hotel's cleaning standards to be lacking, especially given the higher expectations associated with a resort experience. Improvements in housekeeping rigor and pool maintenance could significantly enhance guest satisfaction.
Staff
The resort's lifeguards and children's recreation staff are consistently described as extremely polite and engaging, contributing positively to the overall guest experience. The friendliness and willingness to help displayed by many employees have left a positive impression on guests with several reviewers appreciating the staff's efforts to provide exceptional service from check-in to check-out.
However, certain areas of the service experience have been noted as problematic. Some guests have pointed out a lack of training among the staff, particularly at the reception, resulting in slow and inefficient service. There have been instances of rude and indifferent behavior from some employees and a high turnover of attendants has been mentioned as a contributing factor to inconsistent service quality.
Another point of contention is the persistent approach of sales promoters within the hotel, attempting to sell vacation plans and properties, which many guests found intrusive and bothersome. Additionally, the hotel has been criticized for poor organization and a lack of sufficient staff during peak times, leading to crowded receptions and slow service responses.
Despite these challenges, many guests acknowledge the staff's efforts to maintain a courteous and helpful demeanor, striving to ensure a pleasant stay for visitors. The reception and cleaning teams have also received specific mentions for their good service and prompt assistance.
Overall, while the 'Enjoy Solar das Águas Park Resort' boasts many dedicated and polite staff members, there are clear areas for improvement in training, service efficiency and guest interaction protocols to enhance the overall guest experience.
Wi-Fi
Many reviews mentioned that the internet was unstable with frequent disconnections and signal drops, making it challenging to use even for basic needs. Several guests pointed out that the Wi-Fi signal didn't reach the reception area or work properly in their rooms, causing frustrations for those needing to work or stream content like Netflix. Some guests emphasized that the Wi-Fi didn't work at night or during peak times when many users were online.
Moreover, complaints included slow internet speeds and weak signals that were insufficient for work purposes. Malfunctioning buttons, issues with TV channels freezing due to poor Wi-Fi and overall unreliable internet service were common grievances. Some reviews noted that the network was not only bad but also insecure and inconsistent, which seriously disrupted their stay.
While a few found the Wi-Fi acceptable and working fine, the consensus among many guests is that the resort's internet services need significant improvements, including better signal strength, more reliable connections and additional hotspots to accommodate the large number of users.
Spa
Gym
Pool
However, a recurring issue was the temperature of the pools. Many guests found the pools to be extremely cold, making it less enjoyable, especially for younger children. The resort does have some heated pools, but these were reportedly too small and often overcrowded. The main pools were particularly busy during peak times, resulting in a lack of available seating and overall space for guests to comfortably enjoy the facilities.
Moreover, some guests pointed out issues with the cleanliness of the pools, mentioning murky water, unpleasant odors and poor water quality on occasion. Maintenance concerns were also raised with comments about slippery surfaces and general disorganization around the pool areas. The resort's poolside service was sometimes described as slow, compounding frustrations during peak times.
Overall, while the pool facilities at Enjoy Solar das Águas Park Resort are extensive and fun-filled, they could benefit from more consistent heating and improved maintenance to better accommodate the number of guests and enhance the overall experience.
Parking
However, there were several areas for improvement. Numerous reviews mentioned that the parking area lacked proper signage, making navigation confusing. The cleanliness of the garage and lighting were also points of concern for some guests with a few noting the garage as filthy and poorly lit. The elevators serving the parking areas were frequently out of order, leading to significant inconvenience. The distance of the parking lots from the accommodations was another common complaint with guests expressing frustration over long waits and difficult access routes.
Despite these drawbacks, the parking facilities were generally seen as spacious and well-organized. It's clear that with some enhancements in signage, cleanliness and elevator maintenance, the parking experience at Enjoy Solar das Águas Park Resort could be significantly improved.
Family
Kids can enjoy diverse leisure options including several swimming pools, a dedicated water park and various playgrounds. The availability of numerous fun and interactive activities keeps the little ones engaged and happy, making it a great environment for family entertainment. The recreation team receives high praise for their excellent programming and engaging animations, which ensure that children are well-occupied while parents can relax and unwind.
The resort’s accommodations are spacious and well-suited for family stays, featuring amenities such as mini kitchens that add convenience for traveling with young children. The leisure area is noted for being safe and accessible, making it easy for families with strollers to get around.
Dining is also a highlight with excellent food options tailored for kids and a noteworthy breakfast spread, although more children's seating could be beneficial. Despite occasional issues with facilities, such as a slippery pool floor or non-functional play areas, the overall experience remains highly positive.
The environment at the resort is described as very friendly and family-oriented, creating a welcoming ambiance for family vacations. Guests frequently comment on the wonderful family experiences they’ve had, praising the resort for making their family trips more enjoyable.
With its focus on family comfort and a wide array of activities suitable for all ages, Enjoy Solar das Águas Park Resort ensures memorable and fun-filled holidays for families looking to spend quality time together.
5 Star
On the positive side, the resort is frequently praised for its great structure, good location and wonderful ambiance. Guests often commend the excellent staff and the high quality of breakfast, facilities and meals. It appears to be a top choice for those seeking luxury and great service, especially for families, offering meals, childcare and various attractions. Many agree it represents excellent value for money, providing superb accommodations for the price charged.
However, the criticisms cannot be overlooked. Several guests challenge its five-star status, noting that it feels more like a three-star hotel and pointing out issues such as improper maintenance, dirty and disorganized areas and insufficient staffing. Some mention the lack of basic services like daily towel changes and poor Wi-Fi, indicating a need for significant improvements. Time-share activities and cold pools also detract from the overall stay for some visitors.
Despite these drawbacks, those who experienced smooth stays and high-quality service rate it highly, suggesting that there's potential for Enjoy Solar das Águas to fully meet its five-star promise with some enhancements and better management. The resort's excellent cleanliness, accommodations and friendly staff are repeatedly highlighted as strong points.
Accessible
However, there are some areas for improvement. The lack of a generator for elevators and common areas, insufficient signage in the parking lot and the absence of seating options were notable concerns. Notably, the absence of 110v sockets suggests the resort should consider providing voltage converters or installing appropriate outlets. Although bike commuting to the resort is not ideal due to the road slope, some accessibility conveniences are available.
Cleanliness issues were also mentioned with reports of dirty rooms, halls and elevators. A suggestion was made for the installation of a ramp instead of stairs for better accessibility. Despite some shortcomings, the resort generally receives positive feedback for its effort to cater to guests with disabilities.
Heated Pool
A frequent complaint is that there are only a few heated pools available, leading to overcrowding. The size of these heated pools is another point of concern with many finding them too small. The limited number of heated options, often just one or two pools, coupled with occasional functionality issues, adds to the dissatisfaction. Some guests also noted that only the children’s pools were heated, while the main pools remained cold, which detracted from the overall experience.
Temperature inconsistency further compounds the problem with reports of heated pools not always being warm enough or failing entirely at times. Additionally, the large hot pool and warm jacuzzi sections are often mentioned as needing better accessibility and management due to crowding and maintenance issues.
Overall, while the presence of heated pools at the resort is a valued feature for many, the limited availability, small size and inconsistent temperature control suggest there is room for significant improvement. The resort could enhance guest satisfaction by heating more pools and ensuring consistent water temperatures.
Outdoor Pool
While many pools are clean and provide a pleasant experience, several reviews point out that some pools can be very cold, including the children's pools. Despite the cleanliness of the pools, there were instances where maintenance was lacking with issues like slippery pool bottoms and occasional dirty water reported. Additionally, the pool facilities can get overcrowded, leading to a cramped feeling during peak times.
The resort's pool area is complemented by good leisure facilities and an overall comfortable infrastructure that caters to both kids and adults, offering a fun and enjoyable stay for families. However, improvements could be made in terms of heated pool availability and maintenance to enhance the overall experience.
Luxury
Yes, Enjoy Solar das Águas Park Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Enjoy Solar das Águas Park Resort.
No, Enjoy Solar das Águas Park Resort doesn't allow dogs.
Yes, parking facilities are available at Enjoy Solar das Águas Park Resort.
Yes, Enjoy Solar das Águas Park Resort has a gym.
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