Thermas de Olimpia Resort
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThermas de Olimpia Resort receives high praise for its prime location, particularly its direct, private access to the popular Thermas dos Laranjais water park. This proximity significantly enhances the guest experience by eliminating long queues and providing easy transitions between the hotel and the park. Additionally, the hotel’s closeness to the city center allows for convenient exploration of nearby attractions, restaurants, bars and shops. The clean and spacious rooms, friendly staff and diverse dining options contribute to a pleasant and comfortable stay for visitors, especially families looking to optimize their time at the water park.
The breakfast at the resort garners mostly positive feedback for its variety and quality with an array of fresh options such as breads, cakes and fruits. However, some guests experience dissatisfaction due to long waiting lines, overcrowding and occasionally disorganized service. While the breakfast can be delightful, it shows room for improvement in service efficiency and accommodating dietary restrictions.
Dinner reviews suggest a more mixed experience. Some guests appreciate the well-served meals and variety of salads, but many find the quality and selection lacking. High prices for simple dishes, sometimes served cold, along with disorganized service and long waits, detract from the dining experience. While some guests have satisfactory meals, dinner often does not meet expectations relative to cost.
Guest rooms are frequently described as spacious, comfortable and clean, making them suitable for families. Though the overall feel is cozy, some rooms show signs of wear and need maintenance, such as outdated furnishings and minor repairs. Guests appreciate the comfortable beds, efficient cleaning service and picturesque views, although improvements in amenities and maintenance could further enhance satisfaction.
Cleanliness across the resort is somewhat inconsistent. While many guests commend the fresh and tidy rooms and well-maintained common spaces, others point out areas that need more thorough cleaning, including bathrooms and dining areas. Instances of pests and poorly maintained facilities highlight the need for more rigorous housekeeping practices.
Staff at the resort generally receive positive remarks for their politeness, efficiency and attentiveness, especially in entertainment and reception roles. While the majority find the staff friendly and helpful, some guests note occasional lapses in customer service during peak times, suggesting that more consistent training could improve the overall guest experience.
The free Wi-Fi at the resort is an area needing significant attention. Many guests experience weak and unstable connections, particularly in rooms and recommend improving the signal to enhance overall satisfaction. Despite these challenges, the friendly service at the pool and polite staff add a positive touch to the guest experience.
Pool facilities at the resort are well-liked for being beautiful, spacious and well-maintained with clean waters and enjoyable activities. Heated pools and kid-friendly attractions receive special mention. However, issues such as cold water in children’s pools, overcrowding and slow poolside service indicate areas for improvement. Despite this, the general pool experience adds a relaxing and fun element to the stay.
Parking facilities generally meet guest needs with ample, free and conveniently located spaces close to the park entrance. Some areas for enhancement include adding covered spaces, better organization and updating parking systems, but the overall functionality and convenience of the parking are appreciated.
For families, the resort stands out with its family-focused amenities and well-organized children's activities. Spacious family rooms, a welcoming atmosphere and an engaging children's recreation team ensure an enjoyable stay. Although the children's pool temperature and some minor issues need addressing, the resort’s close proximity to Thermas dos Laranjais and its lively entertainment options make it a highly recommended destination for families.
Categories
The breakfast at the resort garners mostly positive feedback for its variety and quality with an array of fresh options such as breads, cakes and fruits. However, some guests experience dissatisfaction due to long waiting lines, overcrowding and occasionally disorganized service. While the breakfast can be delightful, it shows room for improvement in service efficiency and accommodating dietary restrictions.
Dinner reviews suggest a more mixed experience. Some guests appreciate the well-served meals and variety of salads, but many find the quality and selection lacking. High prices for simple dishes, sometimes served cold, along with disorganized service and long waits, detract from the dining experience. While some guests have satisfactory meals, dinner often does not meet expectations relative to cost.
Guest rooms are frequently described as spacious, comfortable and clean, making them suitable for families. Though the overall feel is cozy, some rooms show signs of wear and need maintenance, such as outdated furnishings and minor repairs. Guests appreciate the comfortable beds, efficient cleaning service and picturesque views, although improvements in amenities and maintenance could further enhance satisfaction.
Cleanliness across the resort is somewhat inconsistent. While many guests commend the fresh and tidy rooms and well-maintained common spaces, others point out areas that need more thorough cleaning, including bathrooms and dining areas. Instances of pests and poorly maintained facilities highlight the need for more rigorous housekeeping practices.
Staff at the resort generally receive positive remarks for their politeness, efficiency and attentiveness, especially in entertainment and reception roles. While the majority find the staff friendly and helpful, some guests note occasional lapses in customer service during peak times, suggesting that more consistent training could improve the overall guest experience.
The free Wi-Fi at the resort is an area needing significant attention. Many guests experience weak and unstable connections, particularly in rooms and recommend improving the signal to enhance overall satisfaction. Despite these challenges, the friendly service at the pool and polite staff add a positive touch to the guest experience.
Pool facilities at the resort are well-liked for being beautiful, spacious and well-maintained with clean waters and enjoyable activities. Heated pools and kid-friendly attractions receive special mention. However, issues such as cold water in children’s pools, overcrowding and slow poolside service indicate areas for improvement. Despite this, the general pool experience adds a relaxing and fun element to the stay.
Parking facilities generally meet guest needs with ample, free and conveniently located spaces close to the park entrance. Some areas for enhancement include adding covered spaces, better organization and updating parking systems, but the overall functionality and convenience of the parking are appreciated.
For families, the resort stands out with its family-focused amenities and well-organized children's activities. Spacious family rooms, a welcoming atmosphere and an engaging children's recreation team ensure an enjoyable stay. Although the children's pool temperature and some minor issues need addressing, the resort’s close proximity to Thermas dos Laranjais and its lively entertainment options make it a highly recommended destination for families.
Resort for Honeymoon
This resort is tagged as a resort and its name suggests a focus on thermal waters, which can be very relaxing and romantic for a honeymoon. It is a great option for couples seeking relaxation and wellness.
Resort with Swimming Pool
This resort is situated near the Thermas dos Laranjais Water Park and includes swimming pools for adults and children. It is well-located for accessing local attractions.
Children's Pool Outdoor Pool
Resort with Parking
This resort provides parking and a tranquil environment. Guests can enjoy comfortable rooms and various outdoor options.
Accessible Resort
This resort offers apartments adapted for reduced mobility, wheelchair accessibility, and accessible parking for guests. It accommodates guide animals for visually impaired guests and provides exclusive direct access to Thermas dos Laranjais park, which also has accessible attractions.
4-Star Resort
Located next to Thermas dos Laranjais Water Park, this resort features both adult's and children's swimming pools. It offers a convenient location and family-friendly amenities, including a restaurant and bar.
Resort with Outdoor Pool
This resort provides a pleasant outdoor pool experience with three external pools available to guests. Additional facilities like jacuzzis and a sauna enhance the relaxation options by the pool.
Resort with Children's Pool
This resort offers comfortable rooms for families (up to 7 people) and has a children's pool, a playground, and trained staff for kids' activities. It also provides exclusive access to Thermas dos Laranjais Water Park (tickets not included), a major draw for families.
Family Friendly Resort
Romantic Resort
Guest Reviews
Thanks to a strategic location, Thermas de Olimpia Resort is often highlighted for its exceptional proximity to the popular Thermas dos Laranjais water park. Guests frequently mention the convenience of having direct access to the park through a private turnstile from the hotel premises, which significantly enhances their overall experience. This unique feature eliminates the need for long queues and provides an effortless transition between the hotel and the park.
The hotel is not only near the park but is also located close to the city center. This makes it easy for guests to explore local attractions, restaurants, bars and shops, all within walking distance. Many reviewers appreciate this advantage as it provides additional recreational options beyond the water park.
The importance of the hotel’s location is repeatedly echoed by visitors, noting that it contributes greatly to the value of their stay. Whether it's the ease of accessing the park or the surrounding amenities, the hotel's prime location is often considered its most significant asset. Apart from the location, guests also commend the hotel for its clean and spacious rooms, friendly staff and a variety of dining options, which together create a pleasant and comfortable stay.
In summary, Thermas de Olimpia Resort stands out for its unparalleled access to Thermas dos Laranjais, making it an ideal choice for families and visitors eager to make the most of their time at the water park while enjoying the conveniences of nearby city attractions.
Guest reviews of the breakfast at Thermas de Olimpia Resort reveal a mix of experiences. Positively, many guests appreciated the variety and quality of the breakfast, describing it as very good, delicious and even exceptional. Some highlighted the availability of many options including breads, cakes and fruits, which were often fresh and abundant. The breakfast was particularly praised for being well served with some guests noting that it exceeded their expectations.
However, the reviews also point out significant areas for improvement. A common concern was the long waiting lines with some guests waiting up to an hour to access the breakfast area. Complaints about the breakfast being disorganized and crowded were frequent with mentions of dirty tables and insufficient replenishment of items. Many reviews mentioned a lack of variety, especially for guests with dietary restrictions such as allergies, lactose intolerance or vegan preferences. Issues with stale bread, poor coffee and limited healthy options were also raised.
Several guests felt that the quality and variety did not match the hotel’s price or the Mercure standard, describing the breakfast as basic, weak or mediocre. Some guests were disappointed by the use of disposable cups and the lack of proper utensils, which detracted from the dining experience. Despite the positive feedback on certain aspects, the overall sentiment suggests that while the breakfast can meet basic expectations, there is substantial room for improvement in terms of service, variety and organization to justify the cost and enhance guest satisfaction.
The dinner experience at Thermas de Olimpia Resort has received mixed feedback from guests. While some found their meals to be very well-served and praised the wonderful variety of salads and mixtures, many reviews indicate significant room for improvement in both quality and variety. A recurring theme was the limited selection of dishes with some guests noting the repetitive nature of the menu and a lack of fresh options. Several diners pointed out that the food was often cold or tasted reheated and some dishes were poorly presented and overly sweet.
The price of dinner was another major point of contention. Many guests felt that the meals were overpriced given the simplicity and quality of the food on offer. Complaints extended to the lack of alternative options like pizza or sandwiches and there was a clear disappointment with the overall value for money.
Service also came under scrutiny with reports of long queues and overcrowding at dinner time. The restaurant was described as disorganized and the staff were often noted as not being particularly helpful or friendly. Despite these negative points, there were a few positive mentions of good food options and satisfactory service, though these were in the minority.
Overall, while the hotel may excel in other areas, dinner at the restaurant seems to fall short of guests' expectations, both in terms of quality and cost.
Thermas de Olimpia Resort offers spacious and comfortable rooms, many of which are described as cozy and clean. The accommodations are often appreciated for their large size with some rooms providing separate environments and large sofa beds, making them ideal for families. Bathrooms typically feature decent showers, although their size can sometimes be an issue.
Room maintenance, however, is a recurrent downside with guests frequently mentioning outdated furnishings, signs of wear and various broken fixtures. Some rooms have experienced problems with air conditioning, clogged hot water supply and dirty showers. Despite these issues, the accommodations generally offer comfortable beds and pillows and cleaning services keep the rooms organized and smelling nice.
A notable advantage is the attached service to the nearby Thermas dos Laranjais water park with convenient access and ticket sales directly from the hotel. Views from the rooms can also be quite picturesque, adding to the overall pleasant environment.
In summary, while the rooms at Thermas de Olimpia Resort are spacious and comfortable, they are in need of significant maintenance and modernization to meet guests' expectations fully.
Guests at Thermas de Olimpia Resort had mixed experiences with the beds. On the positive side, many reviewers praised the beds as very comfortable with a number of mentions highlighting the pillows and mattresses as excellent. Several reviews noted spacious, clean and well-maintained bedding. The large and cozy beds contributed to a good night's sleep with some guests specifically enjoying the comfortable and aesthetically pleasing newer large beds in redecorated rooms.
However, not all feedback was positive. There were recurring complaints about the quality of the sofa beds, which many guests found to be uncomfortable and unsuitable for restful sleep. The double beds also received criticism with issues such as deformed or too-soft mattresses and even bad-smelling blankets. Some reviewers noted problems with bed structure, such as beds being split in the middle or missing legs, which detracted from their comfort.
Overall, the beds in the suites generally received better reviews compared to the additional sofa beds, which significantly detracted from the experience for some guests. While many found the primary beds to be satisfactory or even excellent, improvements in secondary bedding and overall consistency in comfort could enhance the stay at this resort.
Thermas de Olimpia Resort receives mixed reviews regarding cleanliness. Many guests praise the hotel for its clean and cozy rooms with some noting the fresh bedding and clean towels. The overall cleanliness of the hotel and its facilities frequently earns commendation with pleasant and tidy environments often highlighted. The pool areas and common spaces generally appear well-maintained, contributing to positive impressions of the hotel's appearance.
However, there are significant concerns raised about the need for consistent and thorough cleaning. Several reviews point out that room cleaning often leaves much to be desired with some guests noting dirty or poorly maintained areas, such as mold in bathrooms, unclean shower stalls and stained linens. The need for better maintenance is evident with mentions of cracked plaster, dirty walls and outdated facilities further detracting from the guest experience.
The dining area and restaurant cleanliness also come under criticism with guests mentioning dirty tables and insufficient hygiene. The cleaning of public spaces, like corridors and pools, sometimes fails to meet expectations, leading to dissatisfaction. Additionally, there are reports of cockroaches and other pests, further indicating lapses in cleanliness.
Overall, while there are many positive remarks about cleanliness, the hotel faces considerable challenges in maintaining consistent standards across all areas, suggesting a need for improved housekeeping practices and facility maintenance.
Thermas de Olimpia Resort generally receives positive feedback about its staff from guests. The personnel are often described as polite, efficient and attentive across various departments, including the reception, housekeeping and restaurant. The entertainment team, known for their enthusiasm, significantly enhances visitors' experiences with special mentions of individuals like Regiane and Jaque for their friendliness and helpfulness.
The overall hospitality is commendable with many guests appreciating the quick and effective problem-solving abilities of the staff. The reception team frequently earns praise for a warm welcome and proficient handling of guest requests, though there are occasional comments about slow check-in processes and a lack of sufficient personnel, leading to longer wait times.
However, some areas for improvement are noted. A recurring theme is the inconsistency in customer service with reports of occasional rudeness and lack of empathy among some staff members, particularly during peak times. Some guests have expressed dissatisfaction with the attitude of breakfast and pool bar employees, describing them as unaccommodating or overwhelmed.
Despite these inconsistencies, most guests highlight the overall friendliness and courteous nature of the staff, making stays pleasant. The recreational activities and cleanliness, maintained by attentive and polite employees, add to the resort's charm, making it a recommended destination for many.
Thermas de Olimpia Resort offers a variety of amenities that guests appreciate, particularly its cleanliness and organized facilities. However, the Wi-Fi service appears to be a significant area for improvement. While some guests reported that the Wi-Fi worked well or even very well, a substantial number of reviews point to issues such as weak and unstable connections, especially in the rooms. Many guests noted the internet as being slow or non-functional in various parts of the hotel. Suggestions for improvement primarily include enhancing the internet signal throughout the premises to ensure a more reliable and enjoyable stay for future visitors. Despite the Wi-Fi concerns, the service at the pool, though described as slow, was friendly and polite, adding a positive touch to the overall guest experience.
The pool experience at Thermas de Olimpia Resort is a mixed bag with varied impressions from guests. The pool area is generally described as amazing, beautiful, spacious and well-maintained, often providing clean and inviting waters with good structure and enjoyable recreation activities. Many guests appreciate the heated pools, which are frequently mentioned as very pleasant and perfect for use after a day at the park. The kid-friendly attractions and a separate children's pool area also stand out positively.
On the downside, there are consistent complaints about the water being too cold, especially in the children's pools and these sometimes render them unusable. Crowding is another recurring issue with the main pool often being overcrowded, leading to limited availability of chairs and clean areas. The poolside bar and restaurant services also receive criticism for being slow and lacking in quality. Maintenance issues such as dirty pool edges, muddy bottoms and unclean tables are noted by several guests, indicating room for improvement.
Despite the shortcomings, the hotel's pools are generally viewed as a fun, relaxing feature with pleasant temperatures in the evenings, adding a valuable dimension to the stay at the resort.
The parking experience at Thermas de Olimpia Resort presents a mixed bag, yet mostly positive. Visitors frequently commend the spacious and ample parking available, which is both free and conveniently located close to the park entrance. This proximity ensures seamless access to Thermas dos Laranjais, making it incredibly convenient for families and travelers visiting the water park.
Despite the advantages, there are areas needing improvement. Some guests noted the lack of covered parking and occasional disorganization within the parking area. The absence of valet service and outdated parking systems, like old check-in/out points for parking cards, were also mentioned. However, the attentive staff and the generally secure environment offset these drawbacks.
Overall, the parking facilities are functional and practical, providing great value with ample free spaces and easy access, enhancing the overall experience of staying at this resort.
Thermas de Olimpia Resort is highly praised as an ideal destination for families, particularly those with children. Guest reviews frequently highlight the resort's family-focused amenities, spacious family rooms and the well-organized activities for kids that ensure a fun and engaging stay for younger guests. The resort’s close proximity to Thermas dos Laranjais Park makes it a convenient choice for family outings, enhancing the overall vacation experience.
Parents appreciate the children's recreation team, noting their effective efforts in keeping kids entertained with a variety of games and activities. The lively central pool, dedicated children’s entertainment areas and ample play spaces receive special mention for their positive impact on family enjoyment. While there are some comments on the children’s pool not being heated, the toy structures within the pool and other recreational amenities compensate well for it.
The resort is described as having a very welcoming and family-oriented atmosphere with a helpful staff always ready to assist. Animation teams and recreational activities for children consistently receive high marks, demonstrating the resort’s commitment to providing a memorable family experience. While the restaurant variety could be improved, the overall infrastructure and cleanliness are commendable.
Thermas de Olimpia Resorts stands out as a great place for a family vacation, offering lots of fun activities and ensuring a delightful stay for both children and adults alike.
Thermas de Olimpia Resort, often recognized for its convenient location and beautiful pools, has received mixed reviews regarding its four-star rating and facilities. The resort is described as having large rooms and a sizable structure with the added benefit of exclusive access to a nearby park. Guests appreciate the friendly and welcoming staff and the animation facilities are highlighted positively.
However, several reviews indicate that the hotel falls short of what is expected from a four-star establishment, particularly under the Mercure brand. There are concerns about the quality of the food and the outdated room amenities, such as the lack of modern televisions with smart capabilities. The maintenance and updates needed in the facilities have been mentioned as areas that require improvement, impacting the overall experience.
Guests have also highlighted a significant waiting time for check-in, which detracts from the convenience expected at a resort of this caliber. Some reviews suggest that the hotel feels more like a three-star establishment with a cost-benefit ratio that doesn't align with four-star expectations.
Overall, while there are satisfactory elements to the resort, there is a consensus that it does not fully meet the criteria typically associated with a four-star rating.
Thermas de Olimpia Resorts by Mercure has received varied feedback regarding its accessibility for guests with disabilities. On the positive side, the hotel generally offers good accessibility with convenient access to the Thermal park and facilities. The pool area is notably accessible and clean and the central location adds to its practicality, as does the accessible parking. Users also appreciated that the rooms were accessible and several mentioned improvements in service and general accessibility.
However, there are notable areas where the hotel falls short. Some guests reported poor accessibility for people with disabilities, such as the need to climb many stairs due to broken elevators. There were also suggestions for adding grab bars in showers for elderly guests. These mixed reviews highlight a need for further improvements in the hotel's accessibility features to fully meet the needs of all its guests.
At Thermas de Olimpia Resort, the children's pool area garners mixed reviews from guests. Many visitors appreciate the hotel's dedicated space for kids, highlighted by an array of exciting toys and games, contributing to a vibrant atmosphere. The recreation team, often mentioned by name, is highly praised for being enthusiastic and making the children's experience memorable with various activities and lively programs.
However, the prevalent issue noted by many guests is the temperature of the children's pool, described consistently as cold or very cold. This lack of heating has led to the pool remaining largely unused during several stays with some guests expressing that it was impossible to use due to the low water temperature.
Despite the temperature concerns, children appear to enjoy the overall recreational offerings, thanks to the engaging and enthusiastic staff who ensure a fun-filled environment.
Thermas de Olimpia Resort boasts an expansive and beautifully maintained outdoor pool area that guests have found both clean and inviting. The pool area is regarded as one of the hotel's standout features, offering ample space and a convenient layout that caters to relaxation and family fun. Many guests appreciated the availability of heated pools with excellent temperature control, making for a comfortable and enjoyable swim, particularly in the evening.
Several visitors highlighted the warm water pool and the adult-only heated pool as notable amenities, contributing to a positive poolside experience. The pool area also includes a clean and well-maintained environment, ensuring a pleasant atmosphere for all guests.
However, it's worth noting that some reviews mentioned limited options at the pool bar and occasional crowding. Overall, the outdoor pool area of Thermas de Olimpia Resort delivers a satisfactory and relaxing experience with its well-kept facilities and the delightful option of heated swimming pools.
Thermas de Olimpia Resort is a delightful destination for honeymooners. The hotel offers direct access to a nearby park, presenting an idyllic setting for newlyweds seeking both relaxation and adventure. Though specific mentions of honeymoon packages and services are limited, the overall ambiance and facility offerings make it an appealing choice for couples celebrating their new chapter together.
Thermas de Olimpia Resort offers a vibrant and enjoyable experience for guests. The leisure areas are well-maintained and provide lots of fun, while the facilities are noted for being in great condition. Despite not being a five-star resort, it still manages to serve upscale groups and provides a comfortable stay, especially in the luxury rooms with their notably comfortable beds. The check-in process is frequently praised for being quick and efficient.
However, some organizational issues are noted with guests frequently mentioning long lines for breakfast and dinner. The atmosphere is lively and energetic, which may not suit everyone's preferences for a relaxing stay. Although it lacks some aspects of luxury and does not have a gym, the resort's location and overall service quality make it a good choice for those seeking enjoyable leisure activities.
Thermas de Olimpia Resort offers an appealing environment for romantic getaways, bolstering its reputation as a great place for couples as well as families. The serene, beautiful views from the rooms contribute to the romantic ambience and the cool architecture adds to the charm, although some maintenance might be needed. Strolling through the scenic park with its attractive features can be a lovely experience for couples. Despite these romantic elements, the overall management of the place could improve and better information about entry documentation would enhance the experience. The staff's warm kindness significantly adds to the pleasant atmosphere, making it a generally enjoyable stay.
Location Show Map
Location
The hotel is not only near the park but is also located close to the city center. This makes it easy for guests to explore local attractions, restaurants, bars and shops, all within walking distance. Many reviewers appreciate this advantage as it provides additional recreational options beyond the water park.
The importance of the hotel’s location is repeatedly echoed by visitors, noting that it contributes greatly to the value of their stay. Whether it's the ease of accessing the park or the surrounding amenities, the hotel's prime location is often considered its most significant asset. Apart from the location, guests also commend the hotel for its clean and spacious rooms, friendly staff and a variety of dining options, which together create a pleasant and comfortable stay.
In summary, Thermas de Olimpia Resort stands out for its unparalleled access to Thermas dos Laranjais, making it an ideal choice for families and visitors eager to make the most of their time at the water park while enjoying the conveniences of nearby city attractions.
Breakfast
However, the reviews also point out significant areas for improvement. A common concern was the long waiting lines with some guests waiting up to an hour to access the breakfast area. Complaints about the breakfast being disorganized and crowded were frequent with mentions of dirty tables and insufficient replenishment of items. Many reviews mentioned a lack of variety, especially for guests with dietary restrictions such as allergies, lactose intolerance or vegan preferences. Issues with stale bread, poor coffee and limited healthy options were also raised.
Several guests felt that the quality and variety did not match the hotel’s price or the Mercure standard, describing the breakfast as basic, weak or mediocre. Some guests were disappointed by the use of disposable cups and the lack of proper utensils, which detracted from the dining experience. Despite the positive feedback on certain aspects, the overall sentiment suggests that while the breakfast can meet basic expectations, there is substantial room for improvement in terms of service, variety and organization to justify the cost and enhance guest satisfaction.
Dinner
The price of dinner was another major point of contention. Many guests felt that the meals were overpriced given the simplicity and quality of the food on offer. Complaints extended to the lack of alternative options like pizza or sandwiches and there was a clear disappointment with the overall value for money.
Service also came under scrutiny with reports of long queues and overcrowding at dinner time. The restaurant was described as disorganized and the staff were often noted as not being particularly helpful or friendly. Despite these negative points, there were a few positive mentions of good food options and satisfactory service, though these were in the minority.
Overall, while the hotel may excel in other areas, dinner at the restaurant seems to fall short of guests' expectations, both in terms of quality and cost.
Rooms
Room maintenance, however, is a recurrent downside with guests frequently mentioning outdated furnishings, signs of wear and various broken fixtures. Some rooms have experienced problems with air conditioning, clogged hot water supply and dirty showers. Despite these issues, the accommodations generally offer comfortable beds and pillows and cleaning services keep the rooms organized and smelling nice.
A notable advantage is the attached service to the nearby Thermas dos Laranjais water park with convenient access and ticket sales directly from the hotel. Views from the rooms can also be quite picturesque, adding to the overall pleasant environment.
In summary, while the rooms at Thermas de Olimpia Resort are spacious and comfortable, they are in need of significant maintenance and modernization to meet guests' expectations fully.
Beds
However, not all feedback was positive. There were recurring complaints about the quality of the sofa beds, which many guests found to be uncomfortable and unsuitable for restful sleep. The double beds also received criticism with issues such as deformed or too-soft mattresses and even bad-smelling blankets. Some reviewers noted problems with bed structure, such as beds being split in the middle or missing legs, which detracted from their comfort.
Overall, the beds in the suites generally received better reviews compared to the additional sofa beds, which significantly detracted from the experience for some guests. While many found the primary beds to be satisfactory or even excellent, improvements in secondary bedding and overall consistency in comfort could enhance the stay at this resort.
Cleanliness
However, there are significant concerns raised about the need for consistent and thorough cleaning. Several reviews point out that room cleaning often leaves much to be desired with some guests noting dirty or poorly maintained areas, such as mold in bathrooms, unclean shower stalls and stained linens. The need for better maintenance is evident with mentions of cracked plaster, dirty walls and outdated facilities further detracting from the guest experience.
The dining area and restaurant cleanliness also come under criticism with guests mentioning dirty tables and insufficient hygiene. The cleaning of public spaces, like corridors and pools, sometimes fails to meet expectations, leading to dissatisfaction. Additionally, there are reports of cockroaches and other pests, further indicating lapses in cleanliness.
Overall, while there are many positive remarks about cleanliness, the hotel faces considerable challenges in maintaining consistent standards across all areas, suggesting a need for improved housekeeping practices and facility maintenance.
Staff
The overall hospitality is commendable with many guests appreciating the quick and effective problem-solving abilities of the staff. The reception team frequently earns praise for a warm welcome and proficient handling of guest requests, though there are occasional comments about slow check-in processes and a lack of sufficient personnel, leading to longer wait times.
However, some areas for improvement are noted. A recurring theme is the inconsistency in customer service with reports of occasional rudeness and lack of empathy among some staff members, particularly during peak times. Some guests have expressed dissatisfaction with the attitude of breakfast and pool bar employees, describing them as unaccommodating or overwhelmed.
Despite these inconsistencies, most guests highlight the overall friendliness and courteous nature of the staff, making stays pleasant. The recreational activities and cleanliness, maintained by attentive and polite employees, add to the resort's charm, making it a recommended destination for many.
Wi-Fi
Pool
On the downside, there are consistent complaints about the water being too cold, especially in the children's pools and these sometimes render them unusable. Crowding is another recurring issue with the main pool often being overcrowded, leading to limited availability of chairs and clean areas. The poolside bar and restaurant services also receive criticism for being slow and lacking in quality. Maintenance issues such as dirty pool edges, muddy bottoms and unclean tables are noted by several guests, indicating room for improvement.
Despite the shortcomings, the hotel's pools are generally viewed as a fun, relaxing feature with pleasant temperatures in the evenings, adding a valuable dimension to the stay at the resort.
Parking
Despite the advantages, there are areas needing improvement. Some guests noted the lack of covered parking and occasional disorganization within the parking area. The absence of valet service and outdated parking systems, like old check-in/out points for parking cards, were also mentioned. However, the attentive staff and the generally secure environment offset these drawbacks.
Overall, the parking facilities are functional and practical, providing great value with ample free spaces and easy access, enhancing the overall experience of staying at this resort.
Family
Parents appreciate the children's recreation team, noting their effective efforts in keeping kids entertained with a variety of games and activities. The lively central pool, dedicated children’s entertainment areas and ample play spaces receive special mention for their positive impact on family enjoyment. While there are some comments on the children’s pool not being heated, the toy structures within the pool and other recreational amenities compensate well for it.
The resort is described as having a very welcoming and family-oriented atmosphere with a helpful staff always ready to assist. Animation teams and recreational activities for children consistently receive high marks, demonstrating the resort’s commitment to providing a memorable family experience. While the restaurant variety could be improved, the overall infrastructure and cleanliness are commendable.
Thermas de Olimpia Resorts stands out as a great place for a family vacation, offering lots of fun activities and ensuring a delightful stay for both children and adults alike.
4 Star
However, several reviews indicate that the hotel falls short of what is expected from a four-star establishment, particularly under the Mercure brand. There are concerns about the quality of the food and the outdated room amenities, such as the lack of modern televisions with smart capabilities. The maintenance and updates needed in the facilities have been mentioned as areas that require improvement, impacting the overall experience.
Guests have also highlighted a significant waiting time for check-in, which detracts from the convenience expected at a resort of this caliber. Some reviews suggest that the hotel feels more like a three-star establishment with a cost-benefit ratio that doesn't align with four-star expectations.
Overall, while there are satisfactory elements to the resort, there is a consensus that it does not fully meet the criteria typically associated with a four-star rating.
Accessible
However, there are notable areas where the hotel falls short. Some guests reported poor accessibility for people with disabilities, such as the need to climb many stairs due to broken elevators. There were also suggestions for adding grab bars in showers for elderly guests. These mixed reviews highlight a need for further improvements in the hotel's accessibility features to fully meet the needs of all its guests.
Children's Pool
However, the prevalent issue noted by many guests is the temperature of the children's pool, described consistently as cold or very cold. This lack of heating has led to the pool remaining largely unused during several stays with some guests expressing that it was impossible to use due to the low water temperature.
Despite the temperature concerns, children appear to enjoy the overall recreational offerings, thanks to the engaging and enthusiastic staff who ensure a fun-filled environment.
Outdoor Pool
Several visitors highlighted the warm water pool and the adult-only heated pool as notable amenities, contributing to a positive poolside experience. The pool area also includes a clean and well-maintained environment, ensuring a pleasant atmosphere for all guests.
However, it's worth noting that some reviews mentioned limited options at the pool bar and occasional crowding. Overall, the outdoor pool area of Thermas de Olimpia Resort delivers a satisfactory and relaxing experience with its well-kept facilities and the delightful option of heated swimming pools.
Honeymoon
Luxury
However, some organizational issues are noted with guests frequently mentioning long lines for breakfast and dinner. The atmosphere is lively and energetic, which may not suit everyone's preferences for a relaxing stay. Although it lacks some aspects of luxury and does not have a gym, the resort's location and overall service quality make it a good choice for those seeking enjoyable leisure activities.
Romantic
Yes, Thermas de Olimpia Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Thermas de Olimpia Resort.
No, Thermas de Olimpia Resort doesn't allow dogs.
Yes, parking facilities are available at Thermas de Olimpia Resort.
No, Thermas de Olimpia Resort doesn't have a gym.
Location Show Map
More Options
