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Summary of reviewsHotel Hacienda at Ontario Ranch garners positive feedback for several key aspects, making it a popular choice among travelers. Guests widely appreciate its prime location, situated conveniently close to Kaiser Hospital, Ontario airport, major freeways and numerous dining options. This strategic placement makes it particularly suitable for business travelers needing access to client offices, as well as visitors seeking ease of mobility and ample parking right in front of their rooms.
The rooms at Hotel Hacienda continually impress guests with their cleanliness, spaciousness and modern updates. Many highlight the rooms as clean, odor-free and true to the online images. The generous counter space in the bathrooms and the well-maintained utilities add to the comfort, making the stay pleasant. Housekeeping receives praise for its diligence, contributing to the fresh, warm and welcoming environment.
The staff at Hotel Hacienda is frequently commended for their friendliness and exceptional service. Both the owner and front desk personnel are noted for their accommodating and responsive nature, providing warm assistance both day and night. This exceptional service enhances the overall visitor experience, despite a few mentions of occasional lack of smiles at the front desk.
Cleanliness is a strong point for the hotel with many guests consistently describing the property and rooms as very clean and well-maintained. Positive feedback highlights the safety and comfort of the environment with clean and warm rooms that families can enjoy. Though there are some isolated complaints regarding dirty floors, showers and occasional pests, these do not overshadow the general satisfaction with the hotel's cleanliness standards.
While the breakfast offerings receive mixed reviews, it is noted that light options such as juice, coffee and granola bars are provided. Some guests feel the breakfast is more of a snack than a meal, but it remains an added convenience during the stay.
Parking at the hotel presents a mixed experience. Although there are plenty of parking spaces, they can fill up, especially at night. The size of the parking spots is considered small by some, causing a sense of crowding. During the day, parking issues seem less prevalent, but the occasional need to find alternative parking, such as at a nearby Denny's, has raised safety concerns for some guests.
Bed comfort at the hotel also receives mixed feedback. Many guests find the beds comfortable, spacious and enjoyable, describing them as ultra-comfortable. However, a few guests report the beds being too firm or hard with some discomfort due to the mattress springs.
In summary, Hotel Hacienda at Ontario Ranch is highly recommended for its excellent location, clean and spacious rooms, friendly staff and overall comfort. While there are minor areas for improvement, the positive aspects create a compelling option for travelers. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
Offers a unique, ranch-style setting that provides a romantic and secluded atmosphere. The hacienda architecture and landscaping create a memorable backdrop for a honeymoon. Its tranquil environment is perfect for couples seeking relaxation and intimacy.
Hotel with Parking
The hotel offers free self parking for visitors. Guest feedback indicates that the accessibility and availability of parking is a positive aspect of their stay.
Accessible Hotel
Compliant with ADA regulations and provides detailed descriptions of on-site amenities and features to allow guests to make informed decisions. They also strive to provide an excellent online experience for all guests, including those with disabilities.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Room Types
Queen RoomThis room also offers a flat-screen cable TV and a small refrigerator.
King RoomThis room offers a flat-screen cable TV and a small refrigerator.
Deluxe King Room with Spa BathFeaturing a spa bath, this room also offers a sofa, a flat-screen cable TV and a small refrigerator.
Queen Room with Spa BathFeaturing a spa bath, this room also offers a sofa, a flat-screen cable TV and a small refrigerator.
King Room - Disability AccessThe triple room offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. This triple room provides heating and a flat-screen TV with cable channels. The unit has 1 bed.
Double Room - Disability AccessThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room - Disability AccessThe quadruple room offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
1 King Bed Jetted Tub Deluxe Junior Suite Non-SmokingThis air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath. This suite features a seating area, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
2 Queen Beds Separate Living Room Deluxe Suite Non-SmokingThis air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath. This suite has a seating area, heating and a flat-screen TV with cable channels. The unit has 3 beds.
Guest Reviews
7.8
Good
Location
Hotel Hacienda at Ontario Ranch boasts a prime location that guests consistently appreciate. Ideally situated just a stone's throw from Kaiser Hospital and the Ontario airport, it offers exceptional convenience for travelers seeking quick access to medical facilities and flight connections. The hotel's proximity to major freeways and an array of dining options makes it an excellent choice for anyone on the go. Business travelers will find it conveniently close to client offices, while visitors can enjoy the ease of finding plenty of places to eat and fuel up at nearby gas stations. Guests repeatedly commend the hotel's strategic placement, emphasizing its cleanliness and the ample parking available right in front of the rooms. Overall, the location is noted as a significant advantage for both convenience and accessibility.
Breakfast
The breakfast experience at Hotel Hacienda at Ontario Ranch seems to have mixed reviews. Some guests have mentioned that the hotel provided a light breakfast consisting of items like juice, coffee and granola bars. However, others were disappointed with the limited options, referring to it more as a snack rather than a full meal. There were also remarks about the unavailability of breakfast during some stays, possibly as a result of pandemic-related adjustments. Despite these varied opinions, the breakfast did receive positive notes for the options provided in certain instances. Overall, while the breakfast offerings are minimal and might not meet everyone's expectations, they are available to guests.
Rooms
Hotel Hacienda at Ontario Ranch offers rooms that consistently impress with their cleanliness and spaciousness. Guests have noted that the rooms are cleaned daily and maintain a fresh, odor-free environment. Many appreciate that the rooms not only look exactly like the pictures but also offer ample space with some describing the deluxe rooms as particularly large and accommodating. The bathrooms are also highlighted for their generous counter space. Modern updates to the rooms add to their appeal, providing a comfortable and pleasant stay with excellent room utilities. The combination of a good location and well-maintained interiors makes it a reliable choice for travelers.
Beds
Guests of Hotel Hacienda at Ontario Ranch have mixed opinions about the beds, though many highlight positive aspects. A number of guests found the beds to be comfortable with some even describing them as ultra comfortable and pretty comfy. Several reviews also appreciated the size, noting that the beds were huge and highly enjoyable. However, there were also mentions from other guests about the beds being too hard or firm and a few found the mattresses to be uncomfortable with springs that could be felt. Despite these occasional criticisms, the overall sentiment leans towards a generally satisfactory experience in terms of bed comfort.
Cleanliness
Hotel Hacienda at Ontario Ranch generally receives positive feedback regarding its cleanliness. Many guests noted that both the rooms and the overall property are clean and well-maintained. Descriptions such as clean property, clean rooms and very clean are frequently mentioned, indicating a consistent standard of cleanliness. Additionally, the safety and comfort of the environment were appreciated, particularly highlighting the clean, warm rooms and the excitement of families enjoying amenities like the jacuzzi.
However, while the majority of reviews praise the hotel's cleanliness, a few guests reported issues. There were occasional mentions of dirty floors, unclean showers and bathrooms, as well as the presence of ants and flies in some rooms. In these instances, some guests felt the cleaning could have been more thorough and expressed a need for better attention to detail, such as ensuring clean towels are consistently provided.
Overall, despite some isolated negative experiences, the hotel is largely recognized for its cleanliness and comfort, making it a recommended choice for travelers.
Staff
Hotel Hacienda at Ontario Ranch consistently receives high praise for its staff's exceptional service. Guests frequently highlight the friendliness and accommodating nature of the team, including both the owner and the front desk personnel. Comments often describe the staff as very nice, helpful and responsive. Exceptional service extends to both the night and morning shifts, ensuring a warm and assistive environment at all hours. Housekeeping staff also draws positive mentions, contributing to the overall pleasant experience for visitors. While there are minimal criticisms regarding occasional lack of smiles at the desk, the general consensus emphasizes the great customer service, friendliness and understanding exhibited by the staff.
Parking
The parking situation at Hotel Hacienda at Ontario Ranch has both positive and negative aspects. Guests have noted that there are a lot of parking spaces available, although they can fill up, particularly at night. During the day, parking seems to be less of an issue. However, there are concerns about the size of the parking spots, which some find to be small and tight, making them feel crowded. Additionally, parking is not always guaranteed on the immediate property, leading some guests to seek alternative options, such as a nearby Denny's parking lot, which has raised safety concerns for some. Overall, parking availability can be limited, especially during peak times.
Yes, Hotel Hacienda at Ontario Ranch has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Hacienda at Ontario Ranch.
No, Hotel Hacienda at Ontario Ranch doesn't allow dogs.
Yes, parking facilities are available at Hotel Hacienda at Ontario Ranch.
No, Hotel Hacienda at Ontario Ranch doesn't have a gym.