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Summary of reviewsThe Florida Hotel & Conference Center at the Florida Mall is highly regarded for its exceptional and convenient location, offering direct access to the expansive Florida Mall. This favorable position allows guests immediate access to a variety of shopping and dining options, alongside proximity to major attractions such as Universal Studios, SeaWorld and Disney and the Orlando International Airport.
Guests consistently commend the hotel's cleanliness and spacious, comfortable rooms, featuring modern amenities like microwaves, mini-fridges and efficient daily replenishment of bottled water. The comfortable beds, well-maintained facilities, fitness center and pool area contribute positively to the overall experience. Parking is convenient, ample and free, ensuring a secure and hassle-free stay.
The staff at the hotel receive high praise for their friendliness, attentiveness and professionalism, greatly enhancing the guest experience. Specific staff members like the bellhop and concierge are frequently acknowledged for their exceptional service, while the Wi-Fi is generally reliable, bolstering the hotel's appeal for both leisure and business travelers.
The hotel's gym is well-equipped and accessible 24 hours a day, earning positive reviews for its maintenance and convenience. Similarly, the pool is appreciated for its cleanliness, maintenance and enjoyable atmosphere, though some minor improvements could be made.
The breakfast and dinner services receive mixed feedback. While breakfast is praised for its quality, the high cost and lack of inclusion in the room rate are commonly noted drawbacks. Dinner options at Marcelo's bistro and the bar receive good marks for service and quality, but there is a desire for more variety and extended dining hours to enhance the overall experience.
Families find the hotel particularly appealing due to its kid-friendly amenities and access to family attractions like The Crayola Experience and the Slime Factory. The beds are often described as very comfortable, contributing to positive guest reviews and satisfactory sleep experiences.
For business travelers, the hotel's spacious convention center and modern facilities, combined with its convenient mall location, make it a prime choice. The hotel's professional appearance and positive staff interactions further support this reputation, despite some areas noting room for improvement.
Overall, The Florida Hotel & Conference Center at the Florida Mall is well-received for its strategic location, clean and comfortable accommodations, friendly service and convenient amenities, making it an attractive option for both leisure and business travelers. Show more
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Categories
Business Hotel
This hotel offers 50,000 sq. ft. of flexible meeting space, ample exhibit space, a 24-hour business center, and in-house event staff. It is connected to the Florida Mall, providing dining and shopping options.
Hotel with Parking
The Florida Hotel offers parking facilities integrated with the Florida Mall. The convenience of combining shopping with accommodation makes it a practical choice for drivers.
EV charging stations
Accessible Hotel
This hotel offers accessible rooms with smooth floors, visual notifications, and accessible bathrooms featuring grab bars and roll-in showers. It ensures a comfortable and convenient stay for guests with disabilities.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Queen Room with Two Queen Beds and Mobility Accessible Tub - City ViewThis family room has a iPod dock, 42-inch flat-screen TV, and private bathroom with a bathtub.
King Room with Mobility Accessible Tub - City ViewThis room features iPod dock, 42-inch flat-screen satellite TV, and private bathroom with a bathtub.
Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower - City ViewThis family room has a iPod dock, 42-inch flat-screen satellite TV, and private bathroom with a roll-in shower.
King Room with Mobility Accessible Roll-In Shower - City ViewThis room features a 42-inch flat-screen TV, iPod dock and private bathroom with a roll-in shower.
King Room - City ViewThis non-smoking room has a king bed, sofa bed, microwave, refrigerator and Keurig® coffee maker.
Queen Room with Two Queen Beds - City ViewOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
The Florida Hotel & Conference Center boasts an exceptional and convenient location, nestled directly within the expansive Florida Mall. This advantageous position provides guests with immediate access to a plethora of shopping and dining options, making it ideal for those looking to indulge in retail therapy or enjoy a meal without venturing far from their accommodations. The hotel's proximity to Orlando International Airport, as well as major attractions like Universal Studios, SeaWorld and Disney, adds to its appeal, making it a practical choice for travelers.
Guests consistently highlight the hotel’s cleanliness, spacious rooms, friendly staff and overall good service. The comfortable beds and well-maintained facilities contribute to a pleasant stay, while the fitness center and pool area receive positive remarks. With easy parking and a secure environment, the hotel ensures a hassle-free experience.
In summary, the strategic location of The Florida Hotel & Conference Center, complemented by direct access to the vibrant Florida Mall, underscores its reputation as a top choice for convenience and comfort in Orlando.
Breakfast
The breakfast experience at The Florida Hotel & Conference Center in the Florida Mall receives mixed reviews from guests. On a positive note, many guests highlight that the breakfast is great, excellent and very good, particularly appreciating the recommended bistro. The service during breakfast has also been praised.
However, a significant number of guests express dissatisfaction with the breakfast offerings. A common complaint is the high cost of breakfast with prices perceived as exorbitant, especially for options like the buffet. Guests frequently mention that breakfast is not included in the room rate, which adds to the overall expense of their stay. Additionally, the quality and variety of the breakfast menu have been criticized with some describing it as not satisfactory and limited.
Some guests also noted inconsistencies with breakfast bookings made through third-party sites, leading to confusion and frustration. Despite the availability of options like a Starbucks on-site, guests feel that the hotel could improve by offering a more reasonably priced or inclusive breakfast option.
Basic amenities like coffee were included in the stay, which was a small positive noted by some guests. However, overall, many guests believe that for the price paid, breakfast should either be included or significantly better value.
Dinner
Dinner options at The Florida Hotel & Conference Center in the Florida Mall receive mixed feedback from guests. While Marcelo's bistro is closed at night and the limited dinner menu has been noted by several visitors, the grill staff consistently receive high praise for their service and the delicious, reasonably priced food they serve. Although the food at the bar has room for improvement and bar prices can be high if you're not airline crew, the bar itself is appreciated for serving food. For an exceptional dining experience, many recommend trying the nearby Brazil steak place. Meanwhile, there is a desire for a restaurant open late and a lounge with beverages to enhance the overall dining experience.
Rooms
The rooms at The Florida Hotel & Conference Center in the Florida Mall receive mixed feedback from guests. On the positive side, many guests praised the rooms for being spacious, comfortable and well-equipped. Numerous reviews highlight the clean and tidy nature of the rooms with frequent mentions of large, well-maintained spaces and comfortable beds. Visitors appreciated the inclusion of modern amenities such as microwaves and mini-fridges and the daily replenishment of bottled water was well-received. Soundproofing appeared to be effective for some, creating a quiet and relaxing environment.
Despite these positive comments, several reviews noted issues with cleanliness and maintenance. Some guests encountered dirty or poorly maintained rooms with specific complaints about dusty furniture, dirty floors and bathrooms in need of updating. Instances of noise disturbances and rooms with a strong odor were also reported. Additionally, certain rooms were described as outdated with visible old repairs and some in need of deeper cleaning. There were also mentions of a few pest problems.
Overall, while many guests enjoyed their stay and found the rooms to be clean, spacious and comfortable, there are noticeable concerns that the hotel needs to address to ensure a more consistently positive experience for all visitors.
Beds
Visitors to The Florida Hotel & Conference Center often commend the comfort of the beds, praising their softness and generous cushioning. Words like comfortable, super comfy and fantastic repeatedly highlight the satisfaction guests feel when resting. The king-size beds, in particular, receive high accolades for contributing significantly to enjoyable stays. Positive mentions also highlight the cleanliness of the mattresses and pillows with many reviews underlining how well-covered and maintained these are.
However, some comments diverge with mentions of hard and uncomfortable beds and a few guests found the firmness of the mattresses less to their liking. Isolated mentions of encountering dirty bed sheets and needing to make the beds themselves were noted, but did not overshadow the general consensus of cleanliness.
Overall, the hotel enjoys a reputation for offering restful sleep experiences with comfortable, clean beds that make for a pleasant stay.
Cleanliness
Overall, guest reviews of The Florida Hotel & Conference Center at the Florida Mall highlight a generally positive experience regarding cleanliness. Numerous guests commented on the rooms and hotel facilities being very clean and comfortable with remarks about spotless rooms and clean, modern amenities. The lobby received compliments for being spacious and elegant. Staff friendliness was also noted, adding to the pleasant atmosphere.
However, reviews were not without some issues. While many rooms were described as very clean, some guests reported encountering problems such as ants, spiders and dirt in corners or behind doors. A few mentioned specific instances of dirt, such as hair in the shower or dirty refrigerators. Housekeeping frequency appeared to be a concern for some visitors with cleaning services reportedly reduced due to Covid-19 protocols.
Despite these occasional lapses, the hotel maintains a generally positive reputation for cleanliness with compliments on clean facilities, tidy rooms and a well-maintained property. Overall, it seems most guests found the hotel to be clean and comfortable but noted that improvements could be made in consistent cleaning standards and housekeeping services.
Staff
The Florida Hotel & Conference Center in the Florida Mall consistently receives high marks for its staff. Guests often highlight the very good service, noting the friendliness, attentiveness and professionalism of the hotel personnel. Special mentions go to specific staff members, such as the concierge Miss Diamond and bellhop Calim, for their exceptional service.
The reception staff receives mixed reviews; while many guests commend their friendliness and efficiency, there are instances where guests felt they were not accommodating or lacked helpful solutions. Despite some front desk errors during check-ins, the overall experience remains positive with numerous guests appreciating the helpful and courteous nature of the staff across various areas of the hotel.
Security and bellhops are particularly praised for their helpfulness and hardworking attitudes. The Spanish-speaking staff are noted for their quick room changes and ability to communicate effectively with Spanish-speaking guests. The restaurant staff also receive accolades for being friendly and attentive.
Although a few guests encountered less positive interactions, the majority agree that the staff’s friendly demeanor and professional service significantly enhance their stay at the hotel.
Wi-Fi
Guests at The Florida Hotel & Conference Center in the Florida Mall generally had positive experiences with the hotel's Wi-Fi service. Many highlighted that the Wi-Fi worked well, was strong and notably reliable throughout their stay. Descriptions such as superb, reliable and strong were frequently used to characterize the internet connection. However, there were a few instances where guests encountered issues, such as the internet not working upon check-in but being operational the following morning. There was also mention of high-speed internet being available only for one cellphone. Overall, while a handful of guests experienced minor inconveniences with the Wi-Fi, the majority found it to be dependable and satisfactory.
Gym
The Florida Hotel & Conference Center in the Florida Mall boasts a well-equipped, modern gym that has garnered numerous positive reviews from guests. Many have praised the 24-hour accessibility, noting it provides great convenience for all exercise routines. The gym is described as being well-maintained and top-notch, offering good features and being one of the best workout facilities seen in a hotel setting. While a few guests noted the desire for more free weights and additional equipment, the overall consensus highlights a great gym experience. Additionally, the excellent swimming pool complements the positive fitness experience at this hotel.
Pool
The pool at The Florida Hotel & Conference Center in the Florida Mall generally receives positive feedback from guests. Many describe the pool as nice, lovely and even superb, noting its cleanliness and good maintenance. The ample size and heated water also earn high marks, making it an enjoyable spot for relaxation. Guests appreciate the accessibility of the pool, enjoying its use both during their stay and on their day of departure. The pool area is deemed fun and well-equipped with facilities such as floating chairs and a hot tub enhancing the experience.
On the downside, some guests pointed out that the pool area could be plain or boring and indicated that it requires more attention and thorough cleaning at times. Complaints about loud music and the pool being cold are mentioned but do not dominate the overall feedback.
In summary, while there are minor areas for improvement, the pool at this hotel is largely appreciated for its size, maintenance and enjoyable atmosphere, contributing positively to guests' overall experience.
Parking
The Florida Hotel & Conference Center in the Florida Mall boasts largely positive feedback regarding its parking facilities. Guests frequently mention that the parking is free, very accessible and ample, making it a convenient option for those arriving by car. The parking area is described as large, good and safe, providing plenty of space for vehicles. Easy parking is a recurring theme with multiple reviews emphasizing this aspect. Despite some criticism about the handicap parking needing improvement and the small parking lot filling up quickly, the overall sentiment is that the parking situation is well-managed and stress-free. The proximity of the car park to the hotel and the fact that it is free of extra charges further add to the convenience. Although there is no shuttle service, the fenced, closed parking lot contributes to a sense of security. Overall, parking at The Florida Hotel & Conference Center is considered a positive experience by most guests.
Family
The Florida Hotel & Conference Center at the Florida Mall emerges as a superb choice for family vacations. It is praised for its family-friendly environment and offers a wide range of activities that cater to children. Conveniently located near shopping facilities, it provides easy access to attractions like The Crayola Experience and the Slime Factory, making it a hit with kids. Guests frequently highlight the amenities and conveniences that are within close proximity, ensuring that families have everything they need on-site. The hotel's pool is particularly popular among young guests, contributing to memorable family stays. Overall, it's an excellent venue for families seeking comfort and entertainment during their trip.
Business
The Florida Hotel & Conference Center in the Florida Mall presents itself as a prime choice for business travelers. Its excellent direct connection to the shopping center and convenient location attached to the mall are notable advantages, ensuring ease of access for guests. The hotel provides a variety of amenities ideal for business and conference needs, from convention center facilities to spaces for small meetings. Guests appreciated the simplicity of booking and timely staff responses.
The hotel is described as professional-looking, clean and comfortable with professional customer services contributing to a welcoming environment. However, some business-focused facilities, such as conference rooms, were reported to be too cold and there was mention of an exorbitant price for booking small one-person meeting rooms. Despite these concerns, the overall experience for business travelers remains positive with the hotel's location, cleanliness and professional staff being highlighted as significant benefits.
Outdoor Pool
The outdoor pool at The Florida Hotel & Conference Center in the Florida Mall receives generally positive feedback from guests. Many appreciated the well-maintained and clean pool area, noting that it is spacious and offers a good-sized pool for swimming. Guests described the pool as nice and enjoyable with some highlighting that it was fun and well looked-after. However, a few reviews pointed out that the pool area can feel plain and lacks shade, which might be a consideration for those prioritizing extensive pool time. Despite these minor drawbacks, the overall impression of the pool facilities is favorable, making it an appealing feature of the hotel.
Yes, The Florida Hotel & Conference Center in the Florida Mall has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Florida Hotel & Conference Center in the Florida Mall.
Yes, The Florida Hotel & Conference Center in the Florida Mall welcomes dogs.
Yes, parking facilities are available at The Florida Hotel & Conference Center in the Florida Mall.
Yes, The Florida Hotel & Conference Center in the Florida Mall has a gym.