5-Star HotelLocated in Ostróda, Willa Port offers luxurious accommodations and high-end services. The hotel features a swimming pool and a sports complex.
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Summary of reviews related to the '5 Star' categoryWilla Port boasts a stunning location right by the picturesque lake, offering guests tranquil scenery and a generally high standard of facilities. Some visitors have noted significant improvements since their last visit with the hotel currently holding a five-star status. However, there are mixed reviews regarding this rating; several guests felt that the standards do not fully meet the criteria expected of a five-star establishment, pointing out insufficient service levels and minor mix-ups such as a shared balcony situation that detract from the luxury experience.
The cleanliness of the hotel has been praised, yet there are reports of service weaknesses, especially in dining where staff timing issues were noted. Communication can sometimes be challenging if you don't speak Polish or English. Despite these drawbacks, the hotel remains a charming retreat with convenient lake proximity and some excellent service experiences. Improvements in certain areas could greatly enhance the overall guest satisfaction and reinforce its five-star claim.
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