5-Star HotelSummary of reviews related to the '5 Star' categoryGuest reviews of Carton House A Fairmont Managed Hotel are a mixed bag with some guests describing it as an exceptional 5-star establishment deserving of its recent accreditation, while others feel it falls short of meeting the high standards expected of a 5-star hotel. The hotel has undergone renovations and some guests have found the facilities to be exceptional, but others have been disappointed and feel that the hotel lacks the X factor and personal orientated guest service. Some guests have mentioned the 5-star treatment they received from the staff and outstanding hospitality, but others were unimpressed and found the service to be disorganised. Room amenities have also been a point of contention for some with the lack of toiletries, biscuits and minibars being noted. Overall, while some guests had a fantastic 5-star experience, others felt that the hotel fell short of meeting their 5-star expectations.