Holiday Inn Ottawa East by IHG
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Summary of reviewsThe Holiday Inn Ottawa East by IHG, receives high praise for its prime location, which is just a short drive away from downtown Ottawa and situated near major attractions, shopping centers and public transportation. Guests find its proximity to essential spots like the Saint Laurent Shopping Centre and accessibility via major roadways to be very convenient.
The breakfast offerings at the hotel receive mixed reviews with many guests enjoying the variety and taste, particularly applauding the family-friendly buffet. However, some critiques highlight occasional issues with temperature, replenishment and organization. The dinner experience is overall well-received with guests complimenting the food quality, portion sizes and the friendly service of the restaurant staff.
The hotel rooms are widely regarded as clean, spacious and comfortable. Many reviews highlight the modern décor and the convenience of additional amenities like fridges and microwaves. While the majority of feedback is positive, there are some reports of minor cleanliness and maintenance issues.
Cleanliness throughout the hotel generally receives commendation with rooms noted for their cleanliness and organization. Some areas, like hallways and common spaces, have been occasionally noted for needing more attention. Nonetheless, guests generally find the property well-maintained.
Staff at Holiday Inn Ottawa East are frequently praised for their friendliness, professionalism and helpfulness. Specific staff members receive special mentions for their exceptional service, which contributes to a welcoming atmosphere. Despite a few reports of less favorable interactions, the overall sentiment towards the staff is highly positive.
The complimentary Wi-Fi is appreciated by many guests, though there are occasional comments about its reliability and speed. The hotel’s gym is favorably noted for its good size and well-maintained equipment. The pool, while appreciated by families and children, receives mixed feedback with some noting issues like temperature inconsistencies and access restrictions.
Free parking at the hotel is a significant perk, often mentioned for its convenience and ample space, enhancing the overall guest experience. The hotel is recognized for its family-friendly environment, comfortable beds and spacious rooms, making it a popular choice for family trips. While most guests find the beds exceptionally comfortable, a few noted minor issues with the mattress softness or quality of the sofa beds.
Overall, Holiday Inn Ottawa East provides a comfortable, convenient and welcoming stay with its excellent location and dedicated staff being standout features. Although there are areas for improvement, it remains a favorable choice for visitors to Ottawa.
Categories
The breakfast offerings at the hotel receive mixed reviews with many guests enjoying the variety and taste, particularly applauding the family-friendly buffet. However, some critiques highlight occasional issues with temperature, replenishment and organization. The dinner experience is overall well-received with guests complimenting the food quality, portion sizes and the friendly service of the restaurant staff.
The hotel rooms are widely regarded as clean, spacious and comfortable. Many reviews highlight the modern décor and the convenience of additional amenities like fridges and microwaves. While the majority of feedback is positive, there are some reports of minor cleanliness and maintenance issues.
Cleanliness throughout the hotel generally receives commendation with rooms noted for their cleanliness and organization. Some areas, like hallways and common spaces, have been occasionally noted for needing more attention. Nonetheless, guests generally find the property well-maintained.
Staff at Holiday Inn Ottawa East are frequently praised for their friendliness, professionalism and helpfulness. Specific staff members receive special mentions for their exceptional service, which contributes to a welcoming atmosphere. Despite a few reports of less favorable interactions, the overall sentiment towards the staff is highly positive.
The complimentary Wi-Fi is appreciated by many guests, though there are occasional comments about its reliability and speed. The hotel’s gym is favorably noted for its good size and well-maintained equipment. The pool, while appreciated by families and children, receives mixed feedback with some noting issues like temperature inconsistencies and access restrictions.
Free parking at the hotel is a significant perk, often mentioned for its convenience and ample space, enhancing the overall guest experience. The hotel is recognized for its family-friendly environment, comfortable beds and spacious rooms, making it a popular choice for family trips. While most guests find the beds exceptionally comfortable, a few noted minor issues with the mattress softness or quality of the sofa beds.
Overall, Holiday Inn Ottawa East provides a comfortable, convenient and welcoming stay with its excellent location and dedicated staff being standout features. Although there are areas for improvement, it remains a favorable choice for visitors to Ottawa.
Dog Friendly Hotel
Holiday Inn hotels generally offer comfortable accommodations and reliable service, which can be beneficial for guests traveling with dogs. The hotel's standards ensure a pleasant experience for both the guest and their pet.
Hotel with Swimming Pool
The hotel offers an indoor pool for guests. Its location in Ottawa East provides convenient access to the city.
Heated Pool Indoor Pool
4-Star Hotel
This hotel offers comfortable rooms and a range of amenities, including a fitness center and on-site dining. It provides a convenient location for travelers visiting the east side of Ottawa.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Holiday Inn Ottawa East by IHG, boasts an excellent and convenient location that receives ample praise from its guests. Situated just a few miles from downtown Ottawa, the hotel offers easy access to major attractions such as the parliament and museums, which are just a 10-minute drive away. Its proximity to the Saint Laurent Shopping Centre and the O-Train stations makes it ideal for guests looking to shop and explore the city with ease. Guests appreciate being within walking distance of various restaurants, shopping centers and public transportation, including metro lines and bus stops, which allow for a straightforward commute to downtown Ottawa. The hotel's location is particularly convenient for those visiting nearby hospitals or family in the area, attending events or just needing an accessible spot off the highway. Additionally, the ample free parking and the hotel's easy access to both city amenities and major roadways, including the exit for Toronto, contribute to its appeal. Overall, the Holiday Inn Ottawa East's strategic placement away from the downtown core, yet close enough to essential spots and activities, makes it a perfect lodging choice for visitors.
At the Holiday Inn Ottawa East, guests have shared mixed experiences about the breakfast offerings. Many reviewers enjoyed the breakfast, frequently praising its taste and variety. Multiple families mentioned that the buffet was especially accommodating for children with some meals being offered for free with a paying adult. The breakfast was consistently described as good, yummy and excellent with a decent spread and broad choices available.
Some guests appreciated that the breakfast was included in their stay, finding it to be a good value for the price. The staff received compliments for being friendly and helpful, enhancing the overall dining experience. However, there were criticisms concerning the breakfast setup and quality. Some guests found the buffet to be not very hot or greasy and there were times when food items were not replenished promptly, causing frustration.
Other critiques included issues with long waits, understaffing and confusion over whether breakfast was included in their booking. Despite these setbacks, when the breakfast was well-organized and available, it was often highlighted as a standout feature of the stay. Overall, while the breakfast had its ups and downs, many guests left satisfied with the range of options and the quality of the food when it met expectations.
The Holiday Inn Ottawa East offers a diverse dining experience, featuring a restaurant that serves both breakfast and dinner. Guests generally find the dining experiences to be exceptional with the food quality being reasonably good. Many have praised the large portions and the great value for family dining.
The lunch options are reported to be great with a nice variety to choose from, while dinner guests have found the food to be delicious. Particular highlights include a warm welcome and very friendly and attentive restaurant staff, making the dining experience enjoyable. Calvin, a server at the restaurant in the evening, is frequently mentioned for his friendliness and excellent service.
Although described by some as more of a pub than a traditional restaurant, it’s noted as a good addition to the hotel property. The dining space is decent and the bar area fun with the added convenience of a shopping center nearby perfect for dining alternatives.
There are a few criticisms, such as occasional poor service and unclean cutlery, but overall, the restaurant offers a good spread for the money. Breakfast and dinner options generally meet expectations with professional service and many guests enjoy the convenient availability of take-out dinner options as well.
Holiday Inn Ottawa East by IHG, receives substantial praise for its room cleanliness and spaciousness. Many guests find the rooms to be very clean, spacious and comfortable, noting that they meet or exceed expectations. The suites are highlighted as being particularly large and well-suited for families. The rooms are equipped with comfortable beds and some include additional amenities like fridges and microwaves. Guests appreciate the modern décor and the well-laid-out room setups. Rooms often offer good views and quiet environments conducive to rest.
There are, however, areas where guests have identified room for improvement. Some reviews mention cleanliness issues such as dirty bathtubs, dusty areas and unpleasant odors. Additionally, guests report maintenance concerns like cracked toilets, peeling wallpaper and malfunctioning bathtubs. Issues with room readiness and specific amenities not being available, such as irons or timely cleaning services, have also been noted.
Overall, while the rooms at Holiday Inn Ottawa East are largely seen as clean, spacious and comfortable, consistent maintenance and additional attention to cleanliness and amenities are areas that would benefit from further focus.
Holiday Inn Ottawa East by IHG, offers guests a mixed experience when it comes to the comfort of their beds. The majority of reviews highlight the beds as being very comfortable with guests frequently mentioning soft mattresses and pillows that enhance the sleeping experience. Beds are often described as comfy with some reviewers stating they were extremely comfortable and provided a good night's sleep.
However, there are occasional critiques about the beds being too soft or having issues such as a dip in the mattress or noise. A few guests noted that while the main beds were comfortable, sofa beds fell short, sometimes described as broken or uncomfortable. Cleanliness of the bedding receives mixed feedback; while many found the beds clean and inviting, others reported unclean or stained sheets.
Despite these minor drawbacks, the comfort of the main beds generally receives high praise with guests frequently mentioning they would return thanks to the bed quality. All things considered, Holiday Inn Ottawa East seems to prioritize sleeping comfort with many guests experiencing a restful stay.
Visitors to the Holiday Inn Ottawa East consistently find the hotel to be quite clean with many praising the cleanliness and modernity of the rooms. The rooms are often noted as clean, comfortable and well-organized with clean linens and soft, fresh bed sheets. The carpets, which appear to be fairly new, add to the overall neatness of the rooms. Guests frequently highlight the exceptional cleanliness of both the rooms and the hotel in general, describing the property as very clean and organized.
However, there are some areas for improvement. Multiple reviews mention cleanliness issues in the hallways and common areas with descriptions of dirty hallways, dust and even occasional dirt under beds. Some guests also reported unreliable cleaning services with cleaning sometimes not meeting their expectations. Issues such as dirty bathrooms, scummy bathtubs, unremoved garbage and occasional lapses in housekeeping detract from the overall experience for some visitors. Despite this, the hotel's cleanliness is generally well-regarded, though it is noted that maintenance and sanitation efforts could benefit from more consistency.
Holiday Inn Ottawa East by IHG, has garnered a largely positive reputation for its staff according to guest reviews. Visitors frequently highlighted the front desk, emphasizing its cleanliness and the attentiveness of the team. Many guests appreciated the friendly and welcoming nature of the staff, mentioning that interactions were consistently polite and accommodating. Guests particularly noted the exceptional service from individuals like Calvin at the front desk, Riad who assisted on the first night and manager Ahmed, who was very helpful.
The reception staff were often described as amazing, helpful and quick to address guest needs. The hotel’s breakfast service also received praise for its quality and the friendly demeanor of the restaurant staff, including a notably super-friendly server at the bar. Housekeeping and management were commended for their dedication to service, ensuring rooms were clean and comfortable.
However, not all feedback was positive. Some guests experienced less than favorable interactions, citing rude or unprofessional behavior from certain members of the reception staff. There were mentions of staff being busy and at times appearing annoyed, which negatively impacted some guests' experiences. Additionally, communication barriers due to language differences led to some frustration and a few incidents involving reservation issues and delays at check-in were noted.
Overall, while there were a few areas needing improvement, the majority of reviews reflected positively on the staff's friendliness, professionalism and dedication to making guests feel welcomed and cared for during their stay at Holiday Inn Ottawa East.
At the Holiday Inn Ottawa East, guests will find complimentary in-room Wi-Fi that is generally easy to access. Many visitors found the connection to be great and the main desk staff helpful with any Wi-Fi-related issues. However, there were also reports of the internet being unreliable and slow at times with some guests experiencing difficulties in getting connected and needing to call support. While there were positive mentions of superior free Wi-Fi connections, others noted the connection wasn’t secure or the Wi-Fi wasn’t working well during their stay. Wired internet options are also available.
Holiday Inn Ottawa East offers a gym experience that guests appreciate for its reasonable equipment and good size. The exercise room is often mentioned positively, described as nice and well-maintained. The gym provides a selection of equipment that meets the needs of those looking to stay active during their stay. Overall, visitors find the facility to be a great addition to the hotel's amenities, contributing to an enjoyable and well-rounded stay.
The pool at the Holiday Inn Ottawa East by IHG, has garnered mixed feedback from guests. Many families appreciated the indoor pool, noting that children particularly loved it. The pool's warmth, when maintained, was a highlight for some, providing a comfortable swimming experience. Some guests appreciated the convenience of its location and found the pool very clean at times. On the maintenance front, a well-maintained, heated pool was commended, although there were occasional cleanliness issues reported with some guests finding the pool area dirty and the water too cold. Despite its smaller size, the pool was generally viewed positively for its appeal to children.
There were, however, certain drawbacks. Guests reported intermittent closures and access restrictions, sometimes limited to only five people or requiring a valid pool pass. The restrictions and organizational issues led to some dissatisfaction with guests unable to fully enjoy the amenities. Additionally, reports of strong chlorine odors and noise from other guests, including noisy children, were mentioned. These factors, along with the occasional foul odor leading to closures and limited towel availability, detracted from an otherwise potentially pleasant pool experience.
The Holiday Inn Ottawa East by IHG, offers a notable benefit with free parking, which is consistently appreciated by its guests. Reviews highlight the convenience and abundance of parking spaces, making it easy for visitors to find a spot. The parking area is described as spacious and accommodating, catering to the needs of those traveling by car. Although one review mentioned paid parking, free parking remains a prominent feature, contributing to an economic and worry-free stay. Guests have also noted the proximity of parking to their destinations and the hotel itself, enhancing overall convenience.
The Holiday Inn Ottawa East by IHG, has received numerous positive remarks for its family-friendly amenities and accommodating environment for children. Many families complemented the hotel for its spacious rooms, which comfortably fit a family of four and even larger groups. The large, clean pool seems to be a favorite among children, providing a fun and refreshing activity during their stay.
Located conveniently close to various locations and amenities, the hotel offers an ideal base for family getaways. The proximity to a variety of nearby restaurants is another advantage, ensuring dining options suitable for all ages. The hotel's family-friendly atmosphere is further highlighted by frequent mentions of good value, cozy settings and enjoyable stays.
However, some guests have noted challenges, such as a lack of room amenities like fridges and microwaves and occasional noise from other children. Despite these minor issues, the general consensus points towards it being a great choice for family trips with many families expressing their intent to return. Overall, the Holiday Inn Ottawa East presents itself as a solid option for families seeking both comfort and convenience in their travels.
Holiday Inn Ottawa East by IHG offers a solid three-star experience with a few distinctions that set it apart. Guests often praise the clean and comfortable rooms, which seem to consistently meet the expectation for this tier of accommodation. Families particularly appreciate the large and clean pool, which is a hit with children.
The hospitality extends beyond comfortable rooms. Guests repeatedly highlight the friendliness and helpfulness of the staff, contributing to an overall pleasant stay.
While the hotel is not without its limitations—such as the limited availability of toiletries and functional ice machines, as well as a lack of standard amenities like a bar fridge or coffee maker—the overall cleanliness and comfort make it a reasonable choice. The hotel meets the cleanliness expectations typically associated with a three-star rating.
The reasonable and decent price point adds to the value, making it a viable option compared to more expensive alternatives. Despite some minor inconveniences, the hotel delivers good value and comfort for a three-star establishment.
The Holiday Inn Ottawa East by IHG, offers commendable facilities and services for business travelers. Guests have noted good value for the amenities provided, particularly highlighting the reliable and strong wifi, which is essential for business needs. The hotel’s meeting and conference rooms have received positive mentions, making it a convenient choice for hosting meetings and conferences directly within the hotel premises. Additionally, the staff has been described as friendly and professional, which can enhance the overall business trip experience. While there was a mention of noisy ventilation, the overall sentiment suggests that the hotel's business-related services are efficient and satisfactory.
The Holiday Inn Ottawa East by IHG, features a spacious and well-maintained heated pool. Guests have positively noted its generous size and cleanliness. The pool area is appreciated for being hot and accommodating. However, some reviews indicate that the water temperature may not consistently meet the expectations of warmth with a few guests mentioning that the water was not warm enough. Despite this, others have found the pool to be well-heated and enjoyable. Overall, the pool is deemed a relaxing and clean facility within the hotel.
The indoor pool at Holiday Inn Ottawa East by IHG, receives high praise for its large size and cleanliness, making it a favorite among children who love to swim there. However, there are several mentions of availability issues with guests frequently noting that they couldn't use or enjoy the pool due to it being closed or because of booking complications. Despite the positive remarks about its facilities, potential visitors might want to prepare for the possibility that the pool might not always be accessible during their stay.
Holiday Inn Ottawa East offers a welcoming environment for those traveling with dogs. The hotel is explicitly described as pet-friendly with several guests noting the warm reception from the staff. The accommodating atmosphere makes it easy for visitors to bring their dogs along with one guest's dog feeling notably appreciated. Guests frequently highlight the hotel's dog-friendliness and complementary services for pets. However, there was an isolated mention of an issue with cleanliness regarding pet messes in the room. Overall, the hotel ensures that pets are well-received and comfortable during their stay.
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Location
Breakfast
Some guests appreciated that the breakfast was included in their stay, finding it to be a good value for the price. The staff received compliments for being friendly and helpful, enhancing the overall dining experience. However, there were criticisms concerning the breakfast setup and quality. Some guests found the buffet to be not very hot or greasy and there were times when food items were not replenished promptly, causing frustration.
Other critiques included issues with long waits, understaffing and confusion over whether breakfast was included in their booking. Despite these setbacks, when the breakfast was well-organized and available, it was often highlighted as a standout feature of the stay. Overall, while the breakfast had its ups and downs, many guests left satisfied with the range of options and the quality of the food when it met expectations.
Dinner
The lunch options are reported to be great with a nice variety to choose from, while dinner guests have found the food to be delicious. Particular highlights include a warm welcome and very friendly and attentive restaurant staff, making the dining experience enjoyable. Calvin, a server at the restaurant in the evening, is frequently mentioned for his friendliness and excellent service.
Although described by some as more of a pub than a traditional restaurant, it’s noted as a good addition to the hotel property. The dining space is decent and the bar area fun with the added convenience of a shopping center nearby perfect for dining alternatives.
There are a few criticisms, such as occasional poor service and unclean cutlery, but overall, the restaurant offers a good spread for the money. Breakfast and dinner options generally meet expectations with professional service and many guests enjoy the convenient availability of take-out dinner options as well.
Rooms
There are, however, areas where guests have identified room for improvement. Some reviews mention cleanliness issues such as dirty bathtubs, dusty areas and unpleasant odors. Additionally, guests report maintenance concerns like cracked toilets, peeling wallpaper and malfunctioning bathtubs. Issues with room readiness and specific amenities not being available, such as irons or timely cleaning services, have also been noted.
Overall, while the rooms at Holiday Inn Ottawa East are largely seen as clean, spacious and comfortable, consistent maintenance and additional attention to cleanliness and amenities are areas that would benefit from further focus.
Beds
However, there are occasional critiques about the beds being too soft or having issues such as a dip in the mattress or noise. A few guests noted that while the main beds were comfortable, sofa beds fell short, sometimes described as broken or uncomfortable. Cleanliness of the bedding receives mixed feedback; while many found the beds clean and inviting, others reported unclean or stained sheets.
Despite these minor drawbacks, the comfort of the main beds generally receives high praise with guests frequently mentioning they would return thanks to the bed quality. All things considered, Holiday Inn Ottawa East seems to prioritize sleeping comfort with many guests experiencing a restful stay.
Cleanliness
However, there are some areas for improvement. Multiple reviews mention cleanliness issues in the hallways and common areas with descriptions of dirty hallways, dust and even occasional dirt under beds. Some guests also reported unreliable cleaning services with cleaning sometimes not meeting their expectations. Issues such as dirty bathrooms, scummy bathtubs, unremoved garbage and occasional lapses in housekeeping detract from the overall experience for some visitors. Despite this, the hotel's cleanliness is generally well-regarded, though it is noted that maintenance and sanitation efforts could benefit from more consistency.
Staff
The reception staff were often described as amazing, helpful and quick to address guest needs. The hotel’s breakfast service also received praise for its quality and the friendly demeanor of the restaurant staff, including a notably super-friendly server at the bar. Housekeeping and management were commended for their dedication to service, ensuring rooms were clean and comfortable.
However, not all feedback was positive. Some guests experienced less than favorable interactions, citing rude or unprofessional behavior from certain members of the reception staff. There were mentions of staff being busy and at times appearing annoyed, which negatively impacted some guests' experiences. Additionally, communication barriers due to language differences led to some frustration and a few incidents involving reservation issues and delays at check-in were noted.
Overall, while there were a few areas needing improvement, the majority of reviews reflected positively on the staff's friendliness, professionalism and dedication to making guests feel welcomed and cared for during their stay at Holiday Inn Ottawa East.
Wi-Fi
Gym
Pool
There were, however, certain drawbacks. Guests reported intermittent closures and access restrictions, sometimes limited to only five people or requiring a valid pool pass. The restrictions and organizational issues led to some dissatisfaction with guests unable to fully enjoy the amenities. Additionally, reports of strong chlorine odors and noise from other guests, including noisy children, were mentioned. These factors, along with the occasional foul odor leading to closures and limited towel availability, detracted from an otherwise potentially pleasant pool experience.
Parking
Family
Located conveniently close to various locations and amenities, the hotel offers an ideal base for family getaways. The proximity to a variety of nearby restaurants is another advantage, ensuring dining options suitable for all ages. The hotel's family-friendly atmosphere is further highlighted by frequent mentions of good value, cozy settings and enjoyable stays.
However, some guests have noted challenges, such as a lack of room amenities like fridges and microwaves and occasional noise from other children. Despite these minor issues, the general consensus points towards it being a great choice for family trips with many families expressing their intent to return. Overall, the Holiday Inn Ottawa East presents itself as a solid option for families seeking both comfort and convenience in their travels.
3 Star
The hospitality extends beyond comfortable rooms. Guests repeatedly highlight the friendliness and helpfulness of the staff, contributing to an overall pleasant stay.
While the hotel is not without its limitations—such as the limited availability of toiletries and functional ice machines, as well as a lack of standard amenities like a bar fridge or coffee maker—the overall cleanliness and comfort make it a reasonable choice. The hotel meets the cleanliness expectations typically associated with a three-star rating.
The reasonable and decent price point adds to the value, making it a viable option compared to more expensive alternatives. Despite some minor inconveniences, the hotel delivers good value and comfort for a three-star establishment.
Business
Heated Pool
Indoor Pool
Dog Friendly
Yes, Holiday Inn Ottawa East by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Ottawa East by IHG.
Yes, Holiday Inn Ottawa East by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Ottawa East by IHG.
Yes, Holiday Inn Ottawa East by IHG has a gym.
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