Hotel am Schloss
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Summary of reviewsHotel am Schloss has garnered positive attention for its excellent location in the charming district of Schloss Neuhaus. The hotel is conveniently positioned near the city center and main roads, facilitating easy access to urban amenities and natural attractions like the historic Neuhaus Castle and beautiful castle gardens. Guests appreciate the peaceful yet central environment, making it an ideal spot for exploring local attractions, attending events or embarking on bicycle tours. Practical conveniences such as parking, nearby dining facilities, supermarkets and public transportation further enhance its appeal.
The hotel's rooms receive a mix of feedback. Guests praise the modern furnishings in some rooms, the comfort of soft beds with large pillows and effective shower facilities. Positive remarks also highlight the cleanliness and aesthetic appeal of recently renovated rooms. Nevertheless, several guests note challenges such as cramped spaces, visible damages and cleanliness issues. Some rooms were found with stains, unpleasant odors and inadequate lighting, affecting overall comfort. Additionally, logistical inconveniences like difficult check-in processes and limited Wifi connectivity were mentioned.
Despite cleanliness concerns inside the hotel, the staff at Hotel am Schloss receive widespread praise for their friendliness and helpfulness. Guests highlight courteous and efficient service with staff members often going out of their way to assist. However, occasional lapses in service and restrictive reception hours were points of criticism.
While the hotel offers free WiFi, connectivity issues are frequently reported, causing inconvenience for many guests. When functional, the internet service is noted to be fast and reliable.
Guests appreciate the relatively inexpensive and convenient parking options available directly in front of the hotel or in the courtyard, despite the limited number of spaces. The hotel's proximity to good public transportation also adds to its convenience for travelers.
Overall, Hotel am Schloss offers a comfortable and well-located option for visitors with standout staff service and practical amenities, though it faces challenges in rooms maintenance, cleanliness and WiFi connectivity.
Categories
The hotel's rooms receive a mix of feedback. Guests praise the modern furnishings in some rooms, the comfort of soft beds with large pillows and effective shower facilities. Positive remarks also highlight the cleanliness and aesthetic appeal of recently renovated rooms. Nevertheless, several guests note challenges such as cramped spaces, visible damages and cleanliness issues. Some rooms were found with stains, unpleasant odors and inadequate lighting, affecting overall comfort. Additionally, logistical inconveniences like difficult check-in processes and limited Wifi connectivity were mentioned.
Despite cleanliness concerns inside the hotel, the staff at Hotel am Schloss receive widespread praise for their friendliness and helpfulness. Guests highlight courteous and efficient service with staff members often going out of their way to assist. However, occasional lapses in service and restrictive reception hours were points of criticism.
While the hotel offers free WiFi, connectivity issues are frequently reported, causing inconvenience for many guests. When functional, the internet service is noted to be fast and reliable.
Guests appreciate the relatively inexpensive and convenient parking options available directly in front of the hotel or in the courtyard, despite the limited number of spaces. The hotel's proximity to good public transportation also adds to its convenience for travelers.
Overall, Hotel am Schloss offers a comfortable and well-located option for visitors with standout staff service and practical amenities, though it faces challenges in rooms maintenance, cleanliness and WiFi connectivity.
Family Friendly Hotel
Located near a castle, it may offer a unique experience for families interested in historical sites.
Hotel with Parking
This hotel provides free private parking, including accessible parking options. Guests benefit from convenient and complimentary on-site parking.
Cheap Hotel
Considered a discount hotel, this hotel offers affordable rates while providing a comfortable stay. It's a good option for travelers interested in exploring the city's historical sites. Close to the Schloss.
Small Hotel
Guest Reviews
Hotel am Schloss enjoys a superb location in the charming district of Schloss Neuhaus, making it an excellent choice for visitors who appreciate proximity to both urban amenities and natural beauty. The hotel is situated near the city center and main roads, providing easy access for travelers, including convenient transportation from Paderborn train station. Many guests highlight the ease of reaching the hotel and the good transportation facilities nearby.
The immediate surroundings are picturesque, featuring beautiful castle gardens and the historic Neuhaus Castle, which is just a few steps away. The tranquil neighborhood offers a calm and quiet retreat while still being central enough for guests to reach the bustling city center on foot within minutes. This makes it an ideal starting point for exploring local attractions, attending events at the nearby Paderborn stadium or embarking on bicycle tours.
Moreover, practical conveniences such as vehicle parking directly in front of the hotel and proximity to various dining facilities, supermarkets, drugstores and bus stops, add to the appeal. Guests consistently praise the hotel's central yet peaceful setting, calling it an excellent and optimal location for their stays.
Despite its charming name, Hotel am Schloss falls short in the breakfast department, as nearly all reviewers noted an absence of breakfast during their stay. Guests frequently expressed disappointment over the unavailability of breakfast with many attributing this to staff shortages, Covid-19 restrictions or unclear hotel policies. While some found solace in nearby bakeries, others lamented the misleading information provided online and within the hotel premises. The recurring theme suggests that expectations for a morning meal weren't met, leaving many to recommend that future guests plan alternative arrangements for breakfast.
The rooms at Hotel am Schloss present a mixed experience for guests. On the brighter side, several guests appreciated the modern furnishings in some rooms, the convenience of large TVs and the comfort of beds which are described as soft with large pillows. Rooms that were recently renovated or tastefully decorated received positive remarks for their cleanliness and aesthetic appeal. Effective shower facilities and the presence of essentials like wardrobes and tables also drew favorable comments.
However, various challenges were highlighted by numerous guests. A recurring theme in the reviews is the cramped and tiny nature of the rooms with significant mentions of narrow spaces and difficulty accessing windows due to the room layout. Many rooms appeared to be in need of renovation with visible damages such as cracked walls, loose skirting and broken fixtures. Cleanliness was also a concern, as some rooms had noticeable stains, cobwebs and unpleasant odors.
Issues like non-functional electrical amenities, poor lighting and inadequate blackout curtains were also noted, affecting overall comfort. The bathroom facilities were frequently criticized for being exceedingly small, dirty and impractical, sometimes requiring awkward maneuvers to use the toilet.
Guests also faced logistical inconveniences, like difficult check-in processes, no WiFi, problematic door locks and limited check-in times. Noise was another point of discomfort for some. Overall, while some rooms provided a satisfactory stay for a night, the current state of the hotel's facilities often left guests feeling it was not suitable for extended stays.
Hotel am Schloss has received mixed feedback regarding its beds. Many guests have praised the beds for being comfortable, highlighting their softness and large pillows. Some visitors specifically mentioned that the beds were very comfortable and large, suggesting a generally positive experience. However, other reviews were less favorable, citing issues such as sagging mattresses and worn-out bed structures. Concerns about cleanliness were also raised with comments about crumpled and marked bed linen, as well as foreign hairs on pillows. In terms of room conditions, some guests noted that cold temperatures made the beds feel damp. Despite these issues, the recurring commendation of comfort does indicate that the hotel has the potential to provide a good night's sleep, although consistency and maintenance could be areas for improvement.
Despite its charming exterior, 'Hotel am Schloss' has received significant criticism concerning its cleanliness. Multiple guests reported issues ranging from dirty floors and dusty surfaces to mold and unpleasant odors. Frequently mentioned problems include stained and torn bed linen, unclean mirrors and bathrooms in disrepair with specifics such as hair in sinks, dirty tiles and even remaining urine in the toilets. There are mentions of the hotel feeling run down with instances of crumbling plaster, cobwebs and dead insects contributing to an overall neglected atmosphere. The ventilation issues and small rooms also detracted from guests' comfort. Although some guests found the rooms acceptably clean and reported clean bed linen, the general consensus suggests that maintenance and hygiene at the hotel leave much to be desired.
Hotel am Schloss boasts a remarkably friendly and welcoming staff with numerous reviews highlighting the politeness and helpfulness of the reception team. Guests frequently mention being greeted and assisted by courteous and cheerful employees, particularly noting the friendliness and efficiency of the receptionists. Several guests had positive experiences with staff members who went out of their way to provide assistance, from the helpful young man at the reception to the polite gentleman who opened the door.
Despite the overwhelmingly positive feedback on individual interactions, there are mentions of some operational shortcomings. A few reviews point out issues with staff availability and competence, suggesting occasional lapses in service. Reception hours and the timing of staff presence were also noted, as some guests found check-in times restrictive.
Overall, while the personal interactions with the hotel staff receive high praise for their friendliness and helpful nature, improving service consistency seems to be an area where the hotel could benefit from attention.
The hotel offers free internet access with fast WiFi available for use. However, guests have noted significant issues with connectivity, including periods where the WiFi was non-functional and instances where it was restricted to a single device unless additional fees were paid. These connectivity problems were described as very inconvenient. Moreover, there were reports of TVs either not working or consistently freezing. Some guests also mentioned that the lack of internet and TV functionality affected their overall stay. Despite these drawbacks, when the WiFi works, it is fast and reliable.
Hotel am Schloss offers parking options directly in front of the hotel or in the courtyard, providing relatively inexpensive and convenient access. Despite the limited availability of spaces with only four parking spots directly in front of the house and tight parking conditions, guests appreciate the proximity. Public transportation connections are also good, making it easier for travelers to manage without a car. Some guests find parking on the street directly in front of the hotel, though it can be challenging due to limited availability, especially in the evenings. Bicycle travelers will appreciate the accommodation for e-bikes. Overall, while parking can be somewhat tricky, the options available are functional for those who plan ahead.
Location Show Map
Location
The immediate surroundings are picturesque, featuring beautiful castle gardens and the historic Neuhaus Castle, which is just a few steps away. The tranquil neighborhood offers a calm and quiet retreat while still being central enough for guests to reach the bustling city center on foot within minutes. This makes it an ideal starting point for exploring local attractions, attending events at the nearby Paderborn stadium or embarking on bicycle tours.
Moreover, practical conveniences such as vehicle parking directly in front of the hotel and proximity to various dining facilities, supermarkets, drugstores and bus stops, add to the appeal. Guests consistently praise the hotel's central yet peaceful setting, calling it an excellent and optimal location for their stays.
Breakfast
Rooms
However, various challenges were highlighted by numerous guests. A recurring theme in the reviews is the cramped and tiny nature of the rooms with significant mentions of narrow spaces and difficulty accessing windows due to the room layout. Many rooms appeared to be in need of renovation with visible damages such as cracked walls, loose skirting and broken fixtures. Cleanliness was also a concern, as some rooms had noticeable stains, cobwebs and unpleasant odors.
Issues like non-functional electrical amenities, poor lighting and inadequate blackout curtains were also noted, affecting overall comfort. The bathroom facilities were frequently criticized for being exceedingly small, dirty and impractical, sometimes requiring awkward maneuvers to use the toilet.
Guests also faced logistical inconveniences, like difficult check-in processes, no WiFi, problematic door locks and limited check-in times. Noise was another point of discomfort for some. Overall, while some rooms provided a satisfactory stay for a night, the current state of the hotel's facilities often left guests feeling it was not suitable for extended stays.
Beds
Cleanliness
Staff
Despite the overwhelmingly positive feedback on individual interactions, there are mentions of some operational shortcomings. A few reviews point out issues with staff availability and competence, suggesting occasional lapses in service. Reception hours and the timing of staff presence were also noted, as some guests found check-in times restrictive.
Overall, while the personal interactions with the hotel staff receive high praise for their friendliness and helpful nature, improving service consistency seems to be an area where the hotel could benefit from attention.
Wi-Fi
Parking
No, Hotel am Schloss doesn't have any pool.
No, a spa isn't available at Hotel am Schloss.
No, Hotel am Schloss doesn't allow dogs.
Yes, parking facilities are available at Hotel am Schloss.
No, Hotel am Schloss doesn't have a gym.
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