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Summary of reviewsCresta Inn in Panama City is frequently praised for its prime location. Its central positioning, near public transportation and main attractions like Casco Viejo and the waterfront promenade, makes it a convenient choice for both business and leisure travelers. Guests find it beneficial to be near fast food restaurants, food trucks and supermarkets. The value for money is underscored by useful amenities such as spacious rooms, a pleasant swimming pool and a noteworthy buffet-style breakfast.
Breakfast at Cresta Inn is a highlight for many. It is described as good, varied and complete, offering diverse options that cater to different tastes. The inclusion of breakfast in the room rate enhances its value with guests enjoying fresh fruit, coffee, teas, juice, eggs, toast and sausage. The friendly and attentive staff enhance the experience, especially early risers who appreciate the mini breakfast available from 6:30 AM. While generally seen as a positive start to the day, there are suggestions for improving variety and ensuring food stays hot and restocked.
The dinner experience at the hotel is mixed. Positive notes include praise for the excellent Christmas day menu and some quality dishes from the buffet, coupled with good service. The dining ambiance is often enhanced by music. However, some guests find the meals overpriced relative to their simplicity and experience inconsistent service. The restaurant's nightly closure also leaves some guests turning to external food delivery services.
Guest reviews of the rooms highlight spaciousness, comfort and amenities like fridges, minibars and safes. However, there are recurring issues with cleanliness, such as bugs, musty smells and maintenance problems like non-functional lamps and outdated furnishings. Despite these issues, guests occasionally praise the staff for their helpfulness and room cleanliness when maintained properly.
Cleanliness at Cresta Inn receives divided feedback. While many guests find the rooms, bathrooms and pool clean and well-maintained, others report significant issues such as cockroaches, musty odors and mold. There are also complaints about poor bathroom cleanliness and neglected facilities.
The staff at Cresta Inn is often commended for their friendliness, helpfulness and professionalism. Guests frequently highlight individuals like Victor and Santiago for their exceptional service. However, some guests report less favorable experiences, citing occasional rudeness, inadequate customer service training and issues with cleanliness.
The wifi service at Cresta Inn is inconsistent. While some guests find it excellent and reliable, others experience slow speeds, connectivity issues and poor signal strength, especially on upper floors.
The gym facilities at Cresta Inn are generally viewed negatively. Guests describe the gym as small, outdated and poorly maintained with old, rusty and often non-functional equipment. Cleanliness is another issue with many noting that the facility is filthy and in need of significant improvement.
The pool receives mixed reviews. While some guests find it clean, well-maintained and a pleasant place to relax, others report encountering dirty water, maintenance issues and safety concerns such as sharp tiles and slippery floors. The pool area seems to benefit from recent upgrades but still requires consistent upkeep.
Parking at Cresta Inn is appreciated for its availability but noted for being small and narrow, causing maneuverability challenges. Limited spaces and complicated layout require patience, but the provision of free parking is a welcome amenity for many guests.
For families, Cresta Inn is seen as a welcoming and comfortable environment. Guests appreciate the family-friendly atmosphere, baby-focused areas and the clean, spacious pool. Despite a few cleanliness issues and an extra charge for a young child at check-in, families generally express satisfaction with their stay and a desire to return.
In summary, Cresta Inn offers a convenient and central location, good value for money and notable amenities, though there are areas requiring improvement, particularly in cleanliness, maintenance and service consistency. Show more
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Categories
3-Star Hotel
Cresta Inn provides budget-friendly accommodations and a convenient location near Via España. It offers basic amenities and easy access to transportation, making it a practical choice for budget travelers.
Hotel with Outdoor Pool
Located in the La Cresta district, this hotel offers an outdoor pool and a hot tub. It provides a relaxing environment with sun loungers by the pool.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Room Types
Double RoomThis modern, air-conditioned room features free Wi-Fi, flat-screen cable TV and a safe. It comes with a balcony, and a private bathroom.
Triple RoomThis modern, air-conditioned room features free Wi-Fi, flat-screen cable TV and a safety box. It comes with a balcony, and a private bathroom.
Standard Single RoomThis modern, air-conditioned room features free Wi-Fi, flat-screen cable TV and a safe box. It comes with a balcony, and the private bathroom includes hot water and hairdryer.
Superior Single RoomThis modern, air-conditioned room features free Wi-Fi, flat-screen cable TV and a safe box. It comes with a balcony, and the private bathroom includes hot water and hairdryer.
Guest Reviews
7.1
Good
Location
Cresta Inn offers a prime location in Panama City, consistently praised for its central positioning. Situated near a subway station, the hotel's accessibility is a significant advantage, making transportation around the city straightforward. Its proximity to numerous fast food restaurants, food trucks and supermarkets adds to its convenience for quick bites and essential shopping.
The hotel's setting is ideal for travelers looking to explore the city's main attractions, as it is within walking distance to notable destinations such as Casco Viejo and the waterfront promenade. Business travelers also find the location favorable for its easy access to the business center and car rental services.
Guests frequently highlight the hotel's excellent value for money, combining a good price with useful amenities such as spacious rooms, a pleasant swimming pool and a noteworthy buffet-style breakfast. The Cresta Inn also provides a sense of security and cleanliness, important factors for a comfortable stay.
Whether for business or leisure, Cresta Inn's central location, good service and excellent breakfast make it a convenient hub for experiencing Panama City.
Breakfast
At Cresta Inn, breakfast stands out as a notable aspect of the guest experience. For many, the breakfast is described as good, varied and complete, offering diverse options that can cater to different tastes. Guests especially appreciate that the breakfast is included in the price, enhancing the overall value of their stay. Some highlight the presence of fresh fruit, coffee, teas, juice, eggs, toast and sausage with several reviews noting that the buffet-style approach is both abundant and delicious.
The service during breakfast is often praised with friendly and attentive staff enhancing the morning meal. However, there are occasional mentions of staff needing improvement in customer relations and punctuality. Early risers may find satisfaction in the option of a mini breakfast available from 6:30 AM, accommodating those with early schedules.
While many guests find the breakfast to be excellent and generous, some reviews point out areas needing improvement, such as increasing the variety and ensuring food remains hot and restocked. A few guests experienced a lack of variety and found the breakfast repetitive over several days, suggesting a need for more fruits and dairy products to be included.
Overall, Cresta Inn's breakfast is often seen as a positive start to the day, combining good quality with sufficient variety, though there is room for minor enhancements to meet the preferences of all guests.
Dinner
Cresta Inn offers a mixed dining experience with its on-site restaurant and bar. Among the highlights, guests appreciated an excellent Christmas day menu and reported that many dishes, including some from a buffet, were good to excellent. Good service often enhanced the dining experience with a standout meal or two being specifically noted for their quality.
However, there were recurring criticisms concerning the pricing, as some guests felt that the meals were too expensive for what was served. The simplicity of certain dishes, despite the cost, was a point of disappointment for several diners. In terms of service, there were inconsistent experiences; while some guests enjoyed their interactions, others encountered poor service from the waitstaff.
One unique aspect was the addition of music during dinner, which many found to be an amazing touch, contributing positively to the ambiance. On the downside, the restaurant's closure at night left some guests without dining options, leading them to order food through external services. Overall, while the hotel offers good food and a pleasant dining environment, the value and consistency of service might vary.
Rooms
The guest reviews for Cresta Inn portray a mixed picture of the hotel rooms, highlighting both positive aspects and significant areas needing improvement. On the bright side, many guests appreciated the spaciousness and comfort of the rooms. Comfortable beds, large room sizes and generally clean conditions were frequently noted. Some rooms even featured mini balconies and desks and the air conditioning and WiFi worked well in certain areas.
Positive remarks also included the good layout of clean towels and the presence of amenities such as fridges, minibars and safes in some rooms. The staff received occasional praise for their treatment and a few guests noted the cleanliness when rooms were maintained properly.
However, the reviews also revealed several negative aspects. Numerous guests reported issues with bugs, particularly cockroaches and a prevalent musty smell in the rooms. Maintenance appeared to be a recurring problem with comments about outdated furnishings, non-functional lamps, air conditioning issues and water leaks. Cleaning standards were inconsistent with some guests finding hair in the bathrooms, dusty environments and inadequate cleaning behind the furniture.
Overall, while some guests found their rooms to be satisfactory and comfortable, the recurring issues related to cleanliness, pest control and maintenance significantly detracted from their experience. Cresta Inn certainly has room for improvement to meet the expectations of its guests more consistently.
Beds
Guest reviews for the beds at Cresta Inn present a mixed picture with a predominant emphasis on comfort interspersed with occasional criticisms. Many guests praise the beds as comfortable, super comfortable and describe them as big and spacious with some even highlighting their king or queen size. The comfort of the beds was a recurring positive theme, making numerous mentions of the ease with which one could sleep.
However, there were a few recurring issues noted by guests as well. Some pointed out that the mattresses were not very firm with instances of them sinking in the middle or having a bad smell. The pillows, too, were occasionally described as outdated or uncomfortable. A handful of reviews mentioned beds that were old, squeaky or falling apart with concerns about the cleanliness or condition of the bedspreads and sheets.
While there are clearly areas for improvement, especially related to maintenance and upgrading the bedding materials, the dominant sentiment among the reviews suggests that most guests found the beds comfortable and conducive to a good night's sleep, which aligns with the expectations for a stay at a three-star hotel.
Cleanliness
The cleanliness of the Cresta Inn has garnered mixed reviews from its guests. On a positive note, several visitors have found the hotel, including the rooms and bathrooms, to be fairly clean and well-maintained. Many described the rooms as spacious, clean and comfortable with some even observing daily cleaning routines. Guests also appreciated the clean and inviting pool along with the friendliness of the front desk staff.
However, a significant number of reviews point out numerous cleanliness issues. Several guests reported encountering cockroaches in their rooms and bathrooms, unpleasant musty odors and instances of mold and dust. Other feedback included poor bathroom hygiene with greasy floors and uncleaned tiles. Complaints extend to facility conditions, highlighting neglected areas, outdated furniture and spots that weren’t cleaned properly. The pool, at times, was noted to be dirty and in need of better maintenance.
Overall, while there are pockets of satisfaction regarding cleanliness at Cresta Inn, a substantial number of reviews suggest that the hotel could benefit from improved cleaning standards and general maintenance.
Staff
Cresta Inn boasts a dedicated team frequently praised for their friendly and helpful demeanor. Guests often highlight the attentiveness and professionalism of the staff, noting that the receptionists, in particular, provide excellent service. Many reviews point out that breakfast is served with a warm smile and a friendly attitude, thanks largely to the helpful restaurant staff.
Guests frequently commend individuals like Victor and Santiago for their exceptional service, mentioning that they go above and beyond to ensure a pleasant stay. The manager and other team members are often noted for their availability and readiness to assist with any needs. Safety and good security are also appreciated aspects of the hotel, contributing to an overall sense of comfort.
However, there are some mixed experiences with a few guests finding the staff less communicative and even rude at times. Issues such as inadequate customer service training and occasional unfriendliness, particularly at the reception, are mentioned by a few reviewers. Some also noted cleanliness concerns and a need for more staff to improve overall service effectiveness.
Overall, while there are areas for improvement, the majority of guests seem satisfied with the staff’s efforts at Cresta Inn, finding them to be a significant part of their positive hotel experience.
Wi-Fi
Cresta Inn presents a mixed bag when it comes to wifi services. Guests have highlighted both positive and negative aspects of their internet experience. On the upside, there have been mentions of excellent, high-speed internet that never got disconnected, especially beneficial for those needing reliable access for work. Additionally, the wifi worked flawlessly in the rooms according to some reviews, providing a good connection when it was functional.
However, numerous guests reported significant issues with the wifi. Many complained of it being slow, especially on the upper floors and having a poor quality in the rooms. Some reviews mentioned that wifi was cumbersome, prone to dropping out or simply not working at all. The connectivity problems seemed widespread with comments about the wifi not reaching the rooms or its availability being limited to certain areas, mainly inside the rooms. Consistent criticisms indicated that the internet service often needed improvement, as random connectivity, poor signal strength and overall unreliable performance were frequent grievances.
Navigating internet requirements at Cresta Inn might therefore be a hit or miss, depending largely on room location and individual experiences.
Gym
Cresta Inn's gym facilities have garnered less than favorable feedback from guests. Many noted that the gym is small with limited equipment and it appears outdated and in need of significant improvement and maintenance. The gym equipment has been described as old, rusty and frequently non-functional. Additionally, cleanliness is a concern with several reviews mentioning that the facility is filthy and lacks proper upkeep. Guests also reported issues with broken phone charging points and noise disturbances due to repairs in the hallway. Overall, the gym at Cresta Inn seems to fall short of guest expectations and requires considerable renovation to enhance the user experience.
Pool
Guest reviews of the Cresta Inn's pool present a mixed bag of opinions. On the positive side, many guests found the pool to be very clean, well-maintained and comfortable. The pool area has been described as pleasant and quiet, offering a good size and depth, making it a nice spot for relaxation. Recent upgrades and regular cleaning efforts haven't gone unnoticed, as some visitors praised the upgraded and filtered pool environment, noting that it looks good and inviting.
However, there are also significant points of contention. Numerous reviewers reported encountering a dirty pool with some describing murky water, green moss and even a strong smell of bleach or chlorine. The pool area itself has been criticized for being deteriorated and requiring further maintenance, including painting and general upkeep. Additionally, some guests experienced closures or limited access to the pool, which was not always communicated prior to their reservations. Consequently, concerns about safety, such as sharp tiles causing accidents and slippery floors, were also raised.
While the consensus indicates ongoing efforts to maintain and improve the pool, inconsistencies in cleanliness and maintenance seem to detract from the overall experience.
Parking
Cresta Inn offers parking options that are both a convenience and a challenge for its guests. The hotel provides parking spaces in front and has an underground parking facility available. However, the parking areas are reported to be quite small and narrow, making maneuvering difficult. The limited number of parking spaces often leads to availability issues. Guests also mentioned the nearby parking garage, which, although accessible, comes at an additional cost of $26.
Despite these challenges, some guests appreciated the provision of free parking. Spaces are tight and the layout of the parking lot can be complicated with narrow ramps and limited space, but parking is nonetheless available. Overall, while the parking situation might require some patience and skill, it remains a useful amenity given the general limitations in the area. The hotel appears to make an effort to accommodate parking needs as best as possible within its constraints.
Family
Cresta Inn is a family-friendly hotel that offers a comfortable and welcoming environment for children and their families. Guests appreciated the overall family-friendly atmosphere, noting the presence of baby-focused areas which are perfect for those traveling with young children. The pool receives frequent praise for its cleanliness and ample space, providing an enjoyable spot for families to relax and have fun together. Breakfast, served as a semi-buffet, is generally well-received, though some guests suggest it could begin earlier to better accommodate family schedules. Despite a few issues regarding cleanliness and an extra charge for a young child at check-in, many families expressed their intention to return for another stay. Overall, this hotel appears to be a solid choice for a family vacation, offering a pleasant stay and amenities geared towards ensuring a good time for guests of all ages.
3 Star
Cresta Inn is a centrally located hotel offering good value for money, making it a viable option for those seeking an affordable stay in the heart of the city. The excellent customer service and friendly staff create a welcoming atmosphere. Many guests appreciated the good prices and found the accommodation to be cost-effective, especially given the location. The hotel’s breakfast receives praise for its variety, adding to the overall positive experience.
However, it is essential to manage expectations, as some guests noted that the services and facilities align with a basic three-star hotel. While many found it met their expectations for a three-star rating, others pointed out that it does not match the photos and suggested it could improve in cleanliness and service to align with higher standards. Ultimately, Cresta Inn presents a good quality-price relationship, particularly for short stays and is recommended for visitors prioritizing location and affordability.
Business
Cresta Inn is well-regarded as an ideal accommodation for business travelers, frequently recognized as a good business hotel well-suited for work-related stays. Featuring dedicated business spaces and amenities, it caters effectively to those on business trips. Guests have highlighted its convenience for business travel, appreciating its good location that fits the needs of a professional itinerary. The hotel offers a complete breakfast, though some guests have noted the timing could be restrictive for early morning commitments. Overall, the reasonable pricing and the comfort provided during business stays have earned positive feedback. All things considered, it delivers a satisfactory experience for those visiting for work purposes.
Outdoor Pool
Cresta Inn boasts a small but pleasant outdoor pool that many guests appreciate. Visitors frequently highlight the cleanliness of the pool, noting that it is consistently well-maintained by the diligent cleaning staff. The pool area offers beautiful views, creating an enjoyable space for relaxation. Families, in particular, value the pool as a great space for spending time together. Overall, while there are mentions of occasional issues with cleanliness and water availability, the general sentiment towards the outdoor pool at Cresta Inn is positive with many finding it an excellent feature of the stay.
Yes, Cresta Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Cresta Inn.
No, Cresta Inn doesn't allow dogs.
Yes, parking facilities are available at Cresta Inn.