Innfiniti Hotel & Suites
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsInnfiniti Hotel & Suites stands out particularly for its strategic and central location, which offers guests easy access to major attractions in Panama City, such as Balboa Avenue, Café Boulevard Balboa, the Coastal Strip and Casco Viejo. The nearby Lotería metro station enhances convenience for travelers, making it a practical choice for both tourists and business travelers. The rooftop pool provides breathtaking views of the city and ocean, adding to the visual appeal.
Rooms at the hotel are generally well-received for their comfort and spaciousness with many guests complimenting the modern furnishings and comfortable beds, which contribute to a restful stay. High floors and the rooftop area offer particularly stunning vistas. The family-friendly amenities, including large rooms and the rooftop infinity pool, are appreciated, contributing to a memorable stay for families.
The staff receives mixed reviews with many guests noting courteous and helpful behavior, especially from reception and bar staff, which enhanced their overall experience. However, there were notable instances of unhelpful and indifferent service, affecting some guests' stays negatively.
Parking options at the hotel are considered safe and secure with a private parking garage and free underground parking. Despite logistical inconveniences, such as the lack of a direct elevator from the parking lot and tight spaces, the secure parking is a valued feature.
Despite location and comfort advantages, the hotel struggles with cleanliness and maintenance. Reviews indicate issues such as dirty rooms, musty smells and pest presence, detracting from the overall experience. Public areas like the pool and gym also suffer from poor maintenance, diminishing their appeal despite potential.
Dining services at Innfiniti Hotel & Suites are a significant drawback with the lack of an on-site restaurant, bar or cafeteria forcing guests to find meals elsewhere. The unavailability of breakfast and basic in-room amenities like coffee machines further exacerbates guest frustrations.
Wi-Fi connectivity is another area of concern with many guests reporting unstable and weak internet access, particularly in the rooms, making it unreliable for those needing robust connections.
Overall, while Innfiniti Hotel & Suites excels in location and offers comfortable accommodations with friendly staff for many, it falls short in several key areas like cleanliness, dining services and consistent Wi-Fi, which is critical for a comprehensive hospitality experience.
Categories
Rooms at the hotel are generally well-received for their comfort and spaciousness with many guests complimenting the modern furnishings and comfortable beds, which contribute to a restful stay. High floors and the rooftop area offer particularly stunning vistas. The family-friendly amenities, including large rooms and the rooftop infinity pool, are appreciated, contributing to a memorable stay for families.
The staff receives mixed reviews with many guests noting courteous and helpful behavior, especially from reception and bar staff, which enhanced their overall experience. However, there were notable instances of unhelpful and indifferent service, affecting some guests' stays negatively.
Parking options at the hotel are considered safe and secure with a private parking garage and free underground parking. Despite logistical inconveniences, such as the lack of a direct elevator from the parking lot and tight spaces, the secure parking is a valued feature.
Despite location and comfort advantages, the hotel struggles with cleanliness and maintenance. Reviews indicate issues such as dirty rooms, musty smells and pest presence, detracting from the overall experience. Public areas like the pool and gym also suffer from poor maintenance, diminishing their appeal despite potential.
Dining services at Innfiniti Hotel & Suites are a significant drawback with the lack of an on-site restaurant, bar or cafeteria forcing guests to find meals elsewhere. The unavailability of breakfast and basic in-room amenities like coffee machines further exacerbates guest frustrations.
Wi-Fi connectivity is another area of concern with many guests reporting unstable and weak internet access, particularly in the rooms, making it unreliable for those needing robust connections.
Overall, while Innfiniti Hotel & Suites excels in location and offers comfortable accommodations with friendly staff for many, it falls short in several key areas like cleanliness, dining services and consistent Wi-Fi, which is critical for a comprehensive hospitality experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Innfiniti Hotel & Suites is praised for its magnificent and strategic location, making it a convenient home base for exploring Panama City. Centrally located, it provides easy access to Balboa Avenue, Café Boulevard Balboa and the Coastal Strip. The nearby Lotería metro station adds to the convenience, offering quick and inexpensive travel around the city, including a direct route from the airport. Guests found the close proximity to restaurants, bars and the old town Casco Viejo particularly appealing.
The views from the hotel, especially from the rooftop pool, are a notable highlight, offering beautiful vistas of the city and ocean. The hotel's central positioning between the old town and the modern city center allows visitors to enjoy both historical and contemporary attractions.
However, reviews indicate a mixed perception of the surrounding area. While some guests appreciated the accessibility and convenience, others expressed concerns over safety at night, citing the presence of sex workers and general unease in the neighborhood. Despite this, many guests found the overall location beneficial, underscoring its utility for business travelers and those needing proximity to Hospital Santo Tomas.
In summary, while Innfiniti Hotel & Suites stands out for its superb location and accessible transport links, potential visitors should be aware of the mixed reviews regarding the safety of the surrounding area.
Innfiniti Hotel & Suites has garnered a number of reviews highlighting a significant area of concern: breakfast service. Guests have repeatedly expressed disappointment and frustration over the hotel’s failure to provide breakfast, despite reservations indicating that it was included. Many visitors discovered upon arrival that the hotel's restaurant was closed, a situation that has persisted since the pandemic began, yet this crucial detail was not communicated in advance via email or online booking platforms. The absence of both breakfast and other basic amenities such as coffee has been a common thread in these experiences. While some guests mentioned that their overall stay was fine, the consistent issue of the nonexistent breakfast service has left a noticeable gap in what could otherwise be a satisfactory lodging experience.
Innfiniti Hotel & Suites, while boasting a variety of appealing amenities, lacks an on-site dining experience that significantly impacts guests' stay. Presently, the hotel does not have an active restaurant, bar or cafeteria. Consequently, guests must venture outside for meals, which can be inconvenient, especially given the limited dining options nearby. There is no room service or catering available and no place to even purchase basic items like water within the hotel premises. The pool area also lacks any service for drinks or food and breakfast is not offered. Enhancing internal dining facilities might greatly improve the overall guest experience at this otherwise well-regarded hotel.
Innfiniti Hotel & Suites offers a range of room experiences that are largely comfortable and spacious with many guests praising the cleanliness and comfort of the accommodations. Reviewers frequently highlight the excellent views, particularly from higher floors and the rooftop pool area. The beds are often described as comfortable, contributing to a restful stay.
However, the hotel also faces significant criticisms regarding maintenance and cleanliness. Some rooms are reported to have unpleasant odors, dampness and issues with pests like cockroaches. Dirty windows and worn-out furnishings are recurring points of concern. There are occasional mentions of the lack of amenities such as refrigerators and coffee machines in the rooms, as well as inconsistent room service.
Despite these setbacks, the overall comfort, modern furnishings and quiet atmosphere seem to leave a positive impression on many guests. The beautiful decor and breathtaking views make for an enjoyable stay, particularly for those who manage to avoid the less well-maintained rooms.
Innfiniti Hotel & Suites generally receives high praise for the comfort of its beds. Guests frequently highlight the beds as excellent, very comfortable and even super comfortable. The comfort of the mattress is consistently cited as a positive aspect and rooms are often described as having comfortable and large beds with some mentioning super comfortable rooms.
However, there are some negative comments related to bed cleanliness and maintenance. Guests have pointed out issues such as stained, dirty or dusty sheets and instances where the beds or mattresses were broken or poorly maintained. Some reviews mention mattresses that squeak or have springs that can be felt and a few guests noted that the beds were very hard.
A notable complaint is the arrangement of double rooms where two queen beds are pushed together, which some guests found unsatisfactory. There are also mentions of other cleanliness concerns and poor maintenance in the hotel, indicating that while the comfort of the beds is generally praised, there are sporadic issues with cleanliness and upkeep.
Despite these criticisms, the comfortable bedding and generally spacious rooms seem to stand out as a positive feature for many guests at Innfiniti Hotel & Suites.
Innfiniti Hotel & Suites appears to struggle considerably with cleanliness, based on guest reviews. The pool is often mentioned as being dirty with sand and cloudy water, making it uninviting for swimming. Rooms frequently have issues such as musty smells, dirty windows and unclean bed sheets. There are also reports of cockroaches and a lack of essential items like towels and soap. Details like mold in bathrooms, stained towels and cigarette odors further contribute to the negative impressions. The hotel overall seems poorly maintained with unclean public areas and neglected facilities. Despite some mentions of cleanliness in rooms and warm water showers, the general sentiment underscores significant housekeeping deficiencies, making it a less favorable choice for travelers seeking a clean and well-kept accommodation.
The staff at Innfiniti Hotel & Suites has received a mix of reviews from guests. On the positive side, many guests have noted that the staff is very polite, friendly, attentive and helpful. They particularly appreciated the efforts of the reception and bar staff, highlighting smooth check-ins and excellent customer service. Employees have been described as kind, accommodating and eager to provide thoughtful service with some guests mentioning that the staff tried to compensate for any shortcomings they encountered. The lovely attention from the staff at different areas of the hotel, such as the pool and bar, contributed positively to some guests' experiences.
However, not all reviews were favorable. Several guests reported poor customer service, citing instances of rude behavior, particularly from some receptionists and night shift workers. Complaints also included staff being unhelpful, unaccommodating and showing little effort in communicating, especially in English. There were mentions of guests feeling ignored and receiving robotic or indifferent service, contributing to an overall sense of dissatisfaction for some. Issues like staff not being available and failing to meet basic requests, such as providing towels, were also noted.
In conclusion, while many guests had positive interactions with the staff at Innfiniti Hotel & Suites, appreciating their friendliness and helpfulness, others experienced less pleasant encounters, pointing to significant variability in the customer service provided.
When planning a stay at Innfiniti Hotel & Suites, future guests should temper their expectations regarding the quality of the Wi-Fi service. Numerous reviews mention that the internet connection is plagued by instability with the Wi-Fi signal often being weak or non-existent, particularly in the rooms. Many guests reported having to rely on their phone data due to the hotel's unreliable service. Connectivity issues were consistent with some experiencing slow speeds and others noting that the Wi-Fi would only work intermittently or drop frequently. While it is worth noting that a few guests found the Wi-Fi good, these instances appear to be exceptions rather than the rule. Overall, those needing robust internet access may find the hotel's current Wi-Fi offerings insufficient.
The gym at Innfiniti Hotel & Suites has received mixed reviews from guests. Some guests found the gym, when available, to be great, enjoying the facilities that were offered. However, many reviewers noted significant issues with the gym's maintenance and accessibility. Common complaints included the gym being unclean, poorly equipped and having rusty and dirty sports equipment. It was also frequently mentioned that there was no air conditioning, making workouts uncomfortable. Furthermore, some guests discovered that the gym was closed or not functioning during their stay, contrary to what was advertised. To access the gym, guests had to go through an emergency exit, which added to the inconvenience. Overall, while the gym had potential, it appears to have been plagued by maintenance and accessibility issues.
The rooftop pool at Innfiniti Hotel & Suites garners significant appreciation for its spectacular, breathtaking views of the city, creating an inviting atmosphere. Guests frequently highlight the panoramic scenery with many expressing that the vistas from the pool area are outstanding. However, the appeal of the pool does not extend much beyond its visual allure. Numerous reviews signal concerns about cleanliness and maintenance. Common issues noted include the pool being dirty with some guests mentioning sand, green water and an overabundance of chlorine. Some also point out that the pool and its surrounding facilities are in poor condition with broken chairs and dirty glass. Despite the picturesque setting, it's evident many guests find the upkeep lacking with some even encountering closed or out-of-order conditions during their stay. The overall consensus is a mix of delight over the view but disappointment over the pool's cleanliness and maintenance.
Innfiniti Hotel & Suites offers several parking options that guests have appreciated for their safety and security. Comments highlight the availability of a private parking garage and the convenience of free underground parking. However, there are some logistical challenges that potential visitors should note. Many reviews mention the lack of a direct elevator from the parking lot to the hotel, which means guests need to use the stairs—a significant inconvenience for those with heavy luggage or mobility issues. Additionally, the parking area itself has received criticism for being tight, poorly signed and in need of general maintenance. Some have mentioned the parking space is dirty and deteriorated. Despite these issues, guests generally feel their vehicles are secure and the private and closed parking areas are appreciated. The parking situation is an important consideration when staying at Innfiniti Hotel & Suites, balancing security and convenience against some practical shortcomings.
Innfiniti Hotel & Suites offers a variety of family-friendly activities, most notably its stunning rooftop infinity pool, which serves as the hotel's centerpiece. Guests frequently praise the fantastic views from the pool area, making it a popular spot for both adults and children. Despite occasional concerns about pool crowding and the availability of poolside restrooms, families appreciate the overall experience. Rooms accommodating up to four people and a general sense of family-oriented care further enhance the hotel's appeal. However, some guests have noted extra charges for children. Overall, the hotel's pool and family-friendly amenities are highly regarded, contributing to a memorable stay.
The Innfiniti Hotel & Suites brands itself as a four-star establishment; however, various guest reviews have highlighted significant discrepancies regarding this rating. While it markets itself with a high-star rating, several reviews suggest that it barely matches even a two-star standard. Guests have frequently noted that the facility and room conditions are run-down and in need of better maintenance and cleanliness. The experience appears to be more akin to basic accommodations rather than a luxurious four-star stay.
The atmosphere has been likened to a house party with only the fundamental amenities, suggesting a casual and perhaps chaotic environment. Some have pointed out that despite the claim of being a four-star hotel, it may be more suitable for specific purposes like romantic nights, rather than a comprehensive hospitality experience.
Concerns over the accuracy of its star rating were a common theme with several reviewers puzzled at how it obtained such a rating. Words like decline, rundown and incorrect cleanliness repeatedly surfaced, indicating a general sense of dissatisfaction with the upkeep and service quality. Although the hotel's historical prestige as a top location was noted, recent feedback suggests that this reputation no longer holds true.
Innfiniti Hotel & Suites boasts a very accessible and convenient location, making it easy for guests to navigate the area. However, the hotel faces significant challenges regarding accessibility for those with disabilities. Several reviews point out the lack of access to key amenities such as the pool and rooftop, as well as difficulties with passing through internal areas due to an often inoperative elevator. Accessibility extends to the finer details as well with guests noting issues with accessing lights in the rooms. The condition of the hotel's facilities further detracts from the experience, as there are repeated mentions of the pool deteriorating and being dirty, along with complaints about bathroom maintenance issues such as mold. These elements suggest that while the hotel's location is a strong point, its infrastructure and amenities require substantial improvement to be considered fully accessible and accommodating for disabled guests.
The outdoor pool at Innfiniti Hotel & Suites stands out as a major highlight according to guest reviews. The rooftop pool offers stunning, spectacular and amazing views of the city and sea, making it a centerpiece for relaxation and enjoyment. Guests frequently praise the infinity pool for its beauty and the impressive vistas it offers, especially in the morning. The rooftop setting enhances the overall experience with a perfect blend of a great view and a pleasant ambiance.
However, some guests have noted issues with maintenance, mentioning that the pool was sometimes closed or not in working order due to needed maintenance. There were also mentions of the pool being full of sand with a rustic bottom, cloudy water and a generally dirty or deteriorated appearance at times. Despite these occasional drawbacks, when operational and clean, the rooftop pool is highly appreciated and loved by guests for its breathtaking views and tranquil setting.
Location Show Map
Location
The views from the hotel, especially from the rooftop pool, are a notable highlight, offering beautiful vistas of the city and ocean. The hotel's central positioning between the old town and the modern city center allows visitors to enjoy both historical and contemporary attractions.
However, reviews indicate a mixed perception of the surrounding area. While some guests appreciated the accessibility and convenience, others expressed concerns over safety at night, citing the presence of sex workers and general unease in the neighborhood. Despite this, many guests found the overall location beneficial, underscoring its utility for business travelers and those needing proximity to Hospital Santo Tomas.
In summary, while Innfiniti Hotel & Suites stands out for its superb location and accessible transport links, potential visitors should be aware of the mixed reviews regarding the safety of the surrounding area.
Breakfast
Dinner
Rooms
However, the hotel also faces significant criticisms regarding maintenance and cleanliness. Some rooms are reported to have unpleasant odors, dampness and issues with pests like cockroaches. Dirty windows and worn-out furnishings are recurring points of concern. There are occasional mentions of the lack of amenities such as refrigerators and coffee machines in the rooms, as well as inconsistent room service.
Despite these setbacks, the overall comfort, modern furnishings and quiet atmosphere seem to leave a positive impression on many guests. The beautiful decor and breathtaking views make for an enjoyable stay, particularly for those who manage to avoid the less well-maintained rooms.
Beds
However, there are some negative comments related to bed cleanliness and maintenance. Guests have pointed out issues such as stained, dirty or dusty sheets and instances where the beds or mattresses were broken or poorly maintained. Some reviews mention mattresses that squeak or have springs that can be felt and a few guests noted that the beds were very hard.
A notable complaint is the arrangement of double rooms where two queen beds are pushed together, which some guests found unsatisfactory. There are also mentions of other cleanliness concerns and poor maintenance in the hotel, indicating that while the comfort of the beds is generally praised, there are sporadic issues with cleanliness and upkeep.
Despite these criticisms, the comfortable bedding and generally spacious rooms seem to stand out as a positive feature for many guests at Innfiniti Hotel & Suites.
Cleanliness
Staff
However, not all reviews were favorable. Several guests reported poor customer service, citing instances of rude behavior, particularly from some receptionists and night shift workers. Complaints also included staff being unhelpful, unaccommodating and showing little effort in communicating, especially in English. There were mentions of guests feeling ignored and receiving robotic or indifferent service, contributing to an overall sense of dissatisfaction for some. Issues like staff not being available and failing to meet basic requests, such as providing towels, were also noted.
In conclusion, while many guests had positive interactions with the staff at Innfiniti Hotel & Suites, appreciating their friendliness and helpfulness, others experienced less pleasant encounters, pointing to significant variability in the customer service provided.
Wi-Fi
Gym
Pool
Parking
Family
4 Star
The atmosphere has been likened to a house party with only the fundamental amenities, suggesting a casual and perhaps chaotic environment. Some have pointed out that despite the claim of being a four-star hotel, it may be more suitable for specific purposes like romantic nights, rather than a comprehensive hospitality experience.
Concerns over the accuracy of its star rating were a common theme with several reviewers puzzled at how it obtained such a rating. Words like decline, rundown and incorrect cleanliness repeatedly surfaced, indicating a general sense of dissatisfaction with the upkeep and service quality. Although the hotel's historical prestige as a top location was noted, recent feedback suggests that this reputation no longer holds true.
Accessible
Outdoor Pool
However, some guests have noted issues with maintenance, mentioning that the pool was sometimes closed or not in working order due to needed maintenance. There were also mentions of the pool being full of sand with a rustic bottom, cloudy water and a generally dirty or deteriorated appearance at times. Despite these occasional drawbacks, when operational and clean, the rooftop pool is highly appreciated and loved by guests for its breathtaking views and tranquil setting.
Yes, Innfiniti Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Innfiniti Hotel & Suites.
No, Innfiniti Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Innfiniti Hotel & Suites.
Yes, Innfiniti Hotel & Suites has a gym.
Location Show Map
More Options
