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5-Star Hotels Taking Steps Towards Sustainability in Parana
12 HOTELS IN PARANARanking can be influenced by the commissions we receive.
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Summary of reviews
Recanto Cataratas - Thermas, Resort e Convention is a well-regarded resort praised for its strategic and scenic location near the Paraguay border, which is ideal for cross-border shopping and visits to the renowned Iguazu Falls. Its beautiful infrastructure, impeccable grounds, competent and exceptionally helpful staff and superb amenities make it a relaxing and enjoyable retreat.
Guests consistently commend the resort's extensive breakfast offerings which are described as amazing, spectacular and wonderful. The variety and quality of the selections make it a standout feature, though some find it repetitive over longer stays. The dinner buffet receives mixed reviews but is often appreciated for its variety and the quality of certain dishes such as meats and risottos. Some guests, however, feel the dinner is overpriced and lacks variety, especially for those with dietary restrictions.
The rooms are widely praised for their spaciousness, comfort and cleanliness. Many guests highlight the large, cozy beds and spacious bathrooms. While the newer rooms are favored for their modern decor and excellent facilities, some older rooms are noted as needing renovation. The resort's cleanliness extends to common areas and pools, contributing to a spotless and welcoming environment.
The staff at Recanto Cataratas play a crucial role in enhancing the guest experience with their friendliness, attentiveness and exceptional customer service. Every team member, from reception to dining, is known for being polite and helpful, contributing to the resort's warm and inviting atmosphere.
The WiFi services receive mixed feedback with some guests praising its coverage and signal strength in specific areas while others report issues with slow speeds and frequent disconnections. The spa and gym facilities are highly regarded with the spa praised for its excellent service and relaxing atmosphere. The gym is noted for its variety of equipment, despite some being slightly outdated.
The pool areas are a major highlight with multiple indoor and outdoor options, including heated pools and a kiddie pool. Families particularly enjoy the separate water park and various activities available for children. Although some guests mention occasional issues with temperature and overcrowding, the pools are generally well-maintained and enhance the overall resort experience with their relaxing environment.
Overall, Recanto Cataratas - Thermas, Resort e Convention offers a serene and well-serviced environment, making it a top choice for a memorable stay in Foz do Iguaçu.
Guests consistently commend the resort's extensive breakfast offerings which are described as amazing, spectacular and wonderful. The variety and quality of the selections make it a standout feature, though some find it repetitive over longer stays. The dinner buffet receives mixed reviews but is often appreciated for its variety and the quality of certain dishes such as meats and risottos. Some guests, however, feel the dinner is overpriced and lacks variety, especially for those with dietary restrictions.
The rooms are widely praised for their spaciousness, comfort and cleanliness. Many guests highlight the large, cozy beds and spacious bathrooms. While the newer rooms are favored for their modern decor and excellent facilities, some older rooms are noted as needing renovation. The resort's cleanliness extends to common areas and pools, contributing to a spotless and welcoming environment.
The staff at Recanto Cataratas play a crucial role in enhancing the guest experience with their friendliness, attentiveness and exceptional customer service. Every team member, from reception to dining, is known for being polite and helpful, contributing to the resort's warm and inviting atmosphere.
The WiFi services receive mixed feedback with some guests praising its coverage and signal strength in specific areas while others report issues with slow speeds and frequent disconnections. The spa and gym facilities are highly regarded with the spa praised for its excellent service and relaxing atmosphere. The gym is noted for its variety of equipment, despite some being slightly outdated.
The pool areas are a major highlight with multiple indoor and outdoor options, including heated pools and a kiddie pool. Families particularly enjoy the separate water park and various activities available for children. Although some guests mention occasional issues with temperature and overcrowding, the pools are generally well-maintained and enhance the overall resort experience with their relaxing environment.
Overall, Recanto Cataratas - Thermas, Resort e Convention offers a serene and well-serviced environment, making it a top choice for a memorable stay in Foz do Iguaçu.
Categories
5 Star
Sustainability Journey
Luxury
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+1
Info
In the middle of a rainforest, with a breathtaking view of Iguaca Falls stands Hotel das Cataratas, the first and only Forbes Five Star hotel in all of South America. The resort features elegantly appointed rooms and suites in colonial style, the Cataratas Spa with various treatments inspired by the surrounding nature, family amenities and fine dining options, ensuring the most relaxing stay for every guest.
Summary of reviews
Hotel das Cataratas, A Belmond Hotel, Iguassu Falls is a luxurious five-star hotel that offers exceptional service and a spectacular location inside the Iguazu National Park, right in front of the falls. Guests have exclusive access to the park and some even get the chance to explore it outside of tourist hours, giving them the opportunity to experience the waterfalls in a very unique way. The hotel's setting is surrounded by nature and offers guests a tranquil and peaceful environment. The breakfast buffet is bounteous with many choices including omelets and poached eggs made to order and even Champagne and Bloody Mary's available. The variety is great with something new every day. The hotel's restaurant was another highlight of the location that guests loved. The staff is extremely helpful and attentive with particular mention of the concierge. The accommodations are generally spacious, renovated and well-decorated. Despite some smaller rooms, cleanliness and comfort are consistent across the board. The hotel is highly organized and hygienic. The staff go above and beyond to ensure that visitors have a pleasant and memorable stay. The pool and grounds added to the complete experience at the hotel. Overall, Hotel das Cataratas is a unique extension of the natural wonders surrounding it and a must-visit at least once in a lifetime.
Categories
5 Star
Sustainability Journey
Luxury
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+4
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Categories
Sustainability Journey
5 Star
Luxury
$
+10
Info
Categories
Sustainability Journey
5 Star
Luxury
$
+11
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Categories
Sustainability Journey
5 Star
Luxury
$
+2
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Summary of reviews
The Bourbon Thermas Eco Resort Cataratas do Iguacu is a fantastic option for travelers looking for a comfortable and enjoyable stay. The hotel boasts a great location near tourist attractions and shopping centers with positive reviews for the breakfast and dinner buffets. The staff members are attentive, kind and professional with special mentions for the children's entertainment team, the spa services and the outdoor pool area. The hotel's rooms are comfortable and spacious and the facilities are clean and organized, making it a great option for families with children. However, some guests noted minor issues such as outdated facilities, noisy hallways and early bar closures. Overall, this five-star resort offers a breathtaking vacation experience and a perfect destination for your next travel adventure.
Categories
5 Star
Sustainability Journey
Luxury
$
+9
Info
Categories
Sustainability Journey
5 Star
Golf
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Info
Summary of reviews
QOYA Hotel Curitiba, Curio Collection by Hilton, is celebrated for its strategic location in the heart of Curitiba, offering easy access to shopping malls, restaurants, bars, and major city attractions. Guests frequently praise its modern and stylish architecture, alongside its clean and comfortable atmosphere, which is enhanced by attentive and friendly staff. Though some express concerns about the safety of a nearby area, the hotel's positive aspects generally outweigh the negatives.
The hotel's breakfast receives accolades for its quality and variety, with guests enjoying a wide selection of freshly prepared dishes. The breakfast is often described as heavenly, with a delightful ambiance and attentive service contributing to an exceptional dining experience.
Visitors commend the rooms for their cleanliness and comfort, noting the well-thought-out design and excellent bedding, which ensure a restful night's sleep. Although there are occasional comments about room size and unusual layout, these factors do not significantly detract from the overall appeal. Modern amenities and recent renovations enhance the guest experience, despite some technical issues encountered by a few guests.
Cleanliness is a strong point, with guests applauding the immaculate appearance of the hotel and its fragrant, inviting setting, which enhances the overall stay. The commitment to maintaining a pristine environment extends throughout the property, though some areas, like the gym, could benefit from more consistent attention.
The hotel staff consistently receive high praise for their remarkable service and dedication to guest satisfaction. Team members, including Alex and Marlon, are noted for their exceptional attention and welcoming demeanor, contributing to a warm and hospitable environment.
The Wi-Fi experience is varied, with some guests facing connectivity issues, while others find it satisfactory, indicating that performance may vary across the hotel. The spa and gym facilities offer additional value, with guests appreciating the relaxing treatments and well-equipped gym, despite minor maintenance concerns.
The pool area receives mixed reviews; while its heating and views are appreciated, some maintenance and cleanliness issues are noted. Despite this, many guests enjoy the pool's relaxing ambiance.
Parking services are efficient, with valet options available. While the staff's professionalism is praised, some guests find the parking fees high and express a preference for a self-parking option.
For families, the hotel offers modern and spacious accommodations along with a heated pool, suitable for a comfortable family stay. However, additional costs for children's breakfast and limited kid-specific activities are noted.
Overall, QOYA Hotel Curitiba excels in comfort, service, and convenience, making it a desirable choice for both leisure and business travelers seeking quality accommodations in Curitiba.
The hotel's breakfast receives accolades for its quality and variety, with guests enjoying a wide selection of freshly prepared dishes. The breakfast is often described as heavenly, with a delightful ambiance and attentive service contributing to an exceptional dining experience.
Visitors commend the rooms for their cleanliness and comfort, noting the well-thought-out design and excellent bedding, which ensure a restful night's sleep. Although there are occasional comments about room size and unusual layout, these factors do not significantly detract from the overall appeal. Modern amenities and recent renovations enhance the guest experience, despite some technical issues encountered by a few guests.
Cleanliness is a strong point, with guests applauding the immaculate appearance of the hotel and its fragrant, inviting setting, which enhances the overall stay. The commitment to maintaining a pristine environment extends throughout the property, though some areas, like the gym, could benefit from more consistent attention.
The hotel staff consistently receive high praise for their remarkable service and dedication to guest satisfaction. Team members, including Alex and Marlon, are noted for their exceptional attention and welcoming demeanor, contributing to a warm and hospitable environment.
The Wi-Fi experience is varied, with some guests facing connectivity issues, while others find it satisfactory, indicating that performance may vary across the hotel. The spa and gym facilities offer additional value, with guests appreciating the relaxing treatments and well-equipped gym, despite minor maintenance concerns.
The pool area receives mixed reviews; while its heating and views are appreciated, some maintenance and cleanliness issues are noted. Despite this, many guests enjoy the pool's relaxing ambiance.
Parking services are efficient, with valet options available. While the staff's professionalism is praised, some guests find the parking fees high and express a preference for a self-parking option.
For families, the hotel offers modern and spacious accommodations along with a heated pool, suitable for a comfortable family stay. However, additional costs for children's breakfast and limited kid-specific activities are noted.
Overall, QOYA Hotel Curitiba excels in comfort, service, and convenience, making it a desirable choice for both leisure and business travelers seeking quality accommodations in Curitiba.
Categories
5 Star
Sustainability Journey
Luxury
From $57
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Info
Summary of reviews
Complexo Eco Cataratas Resort is highly regarded by visitors for its prime location and excellent amenities. Nestled close to Foz do Iguaçu's key attractions, including the stunning Iguaçu Falls and Bird Park, it is a perfect base for adventure seekers and nature enthusiasts. The proximity to the airport and easy access to various tourist spots, shopping centers and entertainment venues further enhance its appeal. Guests appreciate the convenience of a nearby bus stop for seamless transit to the city center and the resort’s peaceful setting away from city hustle adds to the tranquility of the stay.
The resort's breakfast offerings consistently receive high praise, standing out for their incredible variety, freshness and exceptional quality. From an array of fresh fruits, breads and local dishes to beverages like coffee and tea, the breakfast buffets leave a memorable impression. Many guests consider it one of the best breakfasts they've had globally, citing the seamless service and attention to detail.
Dinner at the resort garners positive feedback, especially the Sushi Bar and buffet, which are noted for their freshness and variety. However, some guests point out the limited variety and occasional inconsistencies with the menu. Nonetheless, the overall dining experience is widely appreciated despite these minor issues.
Room quality varies with newer accommodations significantly enhancing the stay due to their modern design, comfortable beds and high-quality amenities. While some older rooms face maintenance and noise issues, the resort’s overall cleanliness and well-maintained grounds receive commendation. Guests frequently highlight the immaculate condition of rooms and common areas, supported by excellent housekeeping services.
The staff at Complexo Eco Cataratas Resort consistently deliver exceptional service, characterized by their friendliness, attentiveness and professionalism. Specific team members receive accolades for going above and beyond to ensure guest satisfaction, contributing to an overall positive and memorable experience.
The resort's amenities, particularly the spa and pool facilities, impress guests. The spa offers a range of relaxing treatments and well-maintained facilities, praised for their excellence and serene atmosphere. Similarly, the pools are often highlighted for their beauty, functionality and family-friendly design, although guests suggest the addition of heated pool options.
While the Wi-Fi service at the resort receives mixed reviews with some experiencing unstable connectivity, other amenities like the gym, tennis and parking facilities are generally well-received. The gym, despite needing some upgrades, provides a decent space for fitness enthusiasts. The tennis courts, alongside other sports facilities, are well-maintained and enhance the overall recreational options available to guests.
In summary, Complexo Eco Cataratas Resort offers a blend of adventure, relaxation and comfort, making it a highly recommended destination. Despite a few areas needing improvement, the positive aspects significantly outweigh the negatives, ensuring a satisfying and enjoyable stay for guests.
The resort's breakfast offerings consistently receive high praise, standing out for their incredible variety, freshness and exceptional quality. From an array of fresh fruits, breads and local dishes to beverages like coffee and tea, the breakfast buffets leave a memorable impression. Many guests consider it one of the best breakfasts they've had globally, citing the seamless service and attention to detail.
Dinner at the resort garners positive feedback, especially the Sushi Bar and buffet, which are noted for their freshness and variety. However, some guests point out the limited variety and occasional inconsistencies with the menu. Nonetheless, the overall dining experience is widely appreciated despite these minor issues.
Room quality varies with newer accommodations significantly enhancing the stay due to their modern design, comfortable beds and high-quality amenities. While some older rooms face maintenance and noise issues, the resort’s overall cleanliness and well-maintained grounds receive commendation. Guests frequently highlight the immaculate condition of rooms and common areas, supported by excellent housekeeping services.
The staff at Complexo Eco Cataratas Resort consistently deliver exceptional service, characterized by their friendliness, attentiveness and professionalism. Specific team members receive accolades for going above and beyond to ensure guest satisfaction, contributing to an overall positive and memorable experience.
The resort's amenities, particularly the spa and pool facilities, impress guests. The spa offers a range of relaxing treatments and well-maintained facilities, praised for their excellence and serene atmosphere. Similarly, the pools are often highlighted for their beauty, functionality and family-friendly design, although guests suggest the addition of heated pool options.
While the Wi-Fi service at the resort receives mixed reviews with some experiencing unstable connectivity, other amenities like the gym, tennis and parking facilities are generally well-received. The gym, despite needing some upgrades, provides a decent space for fitness enthusiasts. The tennis courts, alongside other sports facilities, are well-maintained and enhance the overall recreational options available to guests.
In summary, Complexo Eco Cataratas Resort offers a blend of adventure, relaxation and comfort, making it a highly recommended destination. Despite a few areas needing improvement, the positive aspects significantly outweigh the negatives, ensuring a satisfying and enjoyable stay for guests.
Categories
5 Star
Sustainability Journey
Luxury
$
Info
Summary of reviews
The Grand Mercure Curitiba Rayon receives consistent praise for several key aspects that contribute to a highly satisfactory guest experience. Nestled in the heart of Curitiba, its prime downtown location makes it a preferred choice for travelers looking to explore the city. Guests appreciate its proximity to popular attractions, transportation hubs and a vibrant array of cafes, markets and other amenities, all within walking distance. Despite the bustling surroundings, the rooms offer quiet comfort, enhancing the overall stay.
The breakfast experience often garners high praise for its wide variety and quality, featuring freshly made items like tapiocas and omelettes with a cheerful and attentive team adding to the inviting atmosphere. Dinner options at the two on-site restaurants are also well-received with guests raving about the excellent cuisine and flexible late-night dining options. The pet-friendly policy and accessible, spacious rooms add to the comfort and convenience for various types of travelers.
Cleanliness at the hotel is noted as impeccable, from spotless sheets to well-sanitized rooms, further complemented by a helpful and polite housekeeping staff. Most guests find the rooms comfortable and spacious, although there are occasional mentions of outdated furnishings and maintenance issues in certain areas. However, the overall sanitation and room service provide a pleasant environment.
The staff at Grand Mercure Curitiba Rayon stands out for their friendliness, professionalism and helpfulness with special mentions for individuals who made significant positive impacts on guest experiences. The valet service is efficient and polite, although the parking fee is noted by some as being on the higher side.
Families find the hotel particularly accommodating with spacious and well-configured family rooms and a welcoming atmosphere for those traveling with young children. The staff's attention to detail further enhances the family-friendly experience.
While the hotel boasts a well-equipped gym and receives commendations for its excellent staff, the free WiFi and parking services receive mixed reviews. The WiFi is generally functional, though some guests experience connectivity issues and the parking, although efficient, is sometimes viewed as expensive and slightly disorganized.
In summary, the Grand Mercure Curitiba Rayon excels in location, cleanliness, breakfast quality and staff service, making it a prominent choice in Curitiba. While there are some areas needing improvement, particularly regarding room updates and WiFi stability, the hotel's strengths in key areas create a welcoming and enjoyable stay for most guests.
The breakfast experience often garners high praise for its wide variety and quality, featuring freshly made items like tapiocas and omelettes with a cheerful and attentive team adding to the inviting atmosphere. Dinner options at the two on-site restaurants are also well-received with guests raving about the excellent cuisine and flexible late-night dining options. The pet-friendly policy and accessible, spacious rooms add to the comfort and convenience for various types of travelers.
Cleanliness at the hotel is noted as impeccable, from spotless sheets to well-sanitized rooms, further complemented by a helpful and polite housekeeping staff. Most guests find the rooms comfortable and spacious, although there are occasional mentions of outdated furnishings and maintenance issues in certain areas. However, the overall sanitation and room service provide a pleasant environment.
The staff at Grand Mercure Curitiba Rayon stands out for their friendliness, professionalism and helpfulness with special mentions for individuals who made significant positive impacts on guest experiences. The valet service is efficient and polite, although the parking fee is noted by some as being on the higher side.
Families find the hotel particularly accommodating with spacious and well-configured family rooms and a welcoming atmosphere for those traveling with young children. The staff's attention to detail further enhances the family-friendly experience.
While the hotel boasts a well-equipped gym and receives commendations for its excellent staff, the free WiFi and parking services receive mixed reviews. The WiFi is generally functional, though some guests experience connectivity issues and the parking, although efficient, is sometimes viewed as expensive and slightly disorganized.
In summary, the Grand Mercure Curitiba Rayon excels in location, cleanliness, breakfast quality and staff service, making it a prominent choice in Curitiba. While there are some areas needing improvement, particularly regarding room updates and WiFi stability, the hotel's strengths in key areas create a welcoming and enjoyable stay for most guests.
Categories
5 Star
Sustainability Journey
Luxury
$
+1
Info
Summary of reviews
NH Collection Curitiba is lauded for its prime location on the edge of Curitiba's city center and the Batel neighborhood, offering a blend of urban convenience and tranquil surroundings. Guests appreciate the close proximity to city attractions, shopping centers and a variety of dining options. The hotel's design is modern and inviting with spacious, clean rooms that enhance the overall experience.
The hotel's breakfast receives particular praise for its diversity and quality with many describing it as one of the best in Brazil. The extensive offerings, especially during the Sunday brunch, contribute to a delightful start to the day. While there are some critiques about the temperature of certain dishes, the general consensus is overwhelmingly positive.
Dinner experiences at the hotel are slightly mixed. While some guests commend the quality and adaptability of the meals, others feel the menu could be more interesting and the service more consistent. Room service, particularly on Sundays, has received some criticism for being slow and subpar.
Feedback on the rooms is largely positive with many guests highlighting the spaciousness, cleanliness and modern decor. Minor issues such as bathroom sizes and occasional maintenance problems are noted but do not significantly detract from the overall satisfaction. The hotel's commitment to cleanliness, especially during the pandemic, is reflected in the numerous positive remarks about the tidiness of the rooms and common areas.
Staff at NH Collection Curitiba are frequently praised for their attentiveness, politeness and helpfulness. Many guests feel welcomed and well-cared for with the staff's exceptional service contributing significantly to a pleasant stay. Despite occasional slow check-ins, the general reception is positive.
The WiFi service is generally reliable with only a few instances of weak connections or slower speeds noted. The gym facilities are highly regarded for their quality and comprehensive equipment, although the absence of a swimming pool is mentioned.
Parking receives mixed feedback with some guests finding the private parking convenient, while others criticize the additional fees and logistical challenges. The service, although available, is seen as needing improvement in terms of efficiency and ease of access.
For families, NH Collection Curitiba offers a welcoming environment with clean, comfortable rooms and attentive staff. The provision of cribs and spacious family rooms with connecting doors make it a suitable choice for those traveling with children.
Comfortable beds and spacious rooms are a highlight, although some guests have differing opinions on the firmness and quality of the mattresses.
Though NH Collection Curitiba is praised for its location and modern features, some guests believe the hotel could further align its service and amenities with the expectations of a four-star rating. Despite minor shortcomings, the hotel is well-regarded, particularly amongst business travelers, for its comfortable accommodations, excellent service and suitable facilities for work and meetings.
The hotel's breakfast receives particular praise for its diversity and quality with many describing it as one of the best in Brazil. The extensive offerings, especially during the Sunday brunch, contribute to a delightful start to the day. While there are some critiques about the temperature of certain dishes, the general consensus is overwhelmingly positive.
Dinner experiences at the hotel are slightly mixed. While some guests commend the quality and adaptability of the meals, others feel the menu could be more interesting and the service more consistent. Room service, particularly on Sundays, has received some criticism for being slow and subpar.
Feedback on the rooms is largely positive with many guests highlighting the spaciousness, cleanliness and modern decor. Minor issues such as bathroom sizes and occasional maintenance problems are noted but do not significantly detract from the overall satisfaction. The hotel's commitment to cleanliness, especially during the pandemic, is reflected in the numerous positive remarks about the tidiness of the rooms and common areas.
Staff at NH Collection Curitiba are frequently praised for their attentiveness, politeness and helpfulness. Many guests feel welcomed and well-cared for with the staff's exceptional service contributing significantly to a pleasant stay. Despite occasional slow check-ins, the general reception is positive.
The WiFi service is generally reliable with only a few instances of weak connections or slower speeds noted. The gym facilities are highly regarded for their quality and comprehensive equipment, although the absence of a swimming pool is mentioned.
Parking receives mixed feedback with some guests finding the private parking convenient, while others criticize the additional fees and logistical challenges. The service, although available, is seen as needing improvement in terms of efficiency and ease of access.
For families, NH Collection Curitiba offers a welcoming environment with clean, comfortable rooms and attentive staff. The provision of cribs and spacious family rooms with connecting doors make it a suitable choice for those traveling with children.
Comfortable beds and spacious rooms are a highlight, although some guests have differing opinions on the firmness and quality of the mattresses.
Though NH Collection Curitiba is praised for its location and modern features, some guests believe the hotel could further align its service and amenities with the expectations of a four-star rating. Despite minor shortcomings, the hotel is well-regarded, particularly amongst business travelers, for its comfortable accommodations, excellent service and suitable facilities for work and meetings.
Categories
Sustainability Journey
5 Star
Honeymoon
$
Info
Summary of reviews
Mabu Thermas Grand Resort is celebrated for its prime location, strategically positioned close to major tourist attractions in Foz do Iguaçu, such as the waterfalls and bird park. The convenience of a shopping mall across the street, accessibility to the airport and on-site Blue Park water park make it ideal for families and those looking for a comprehensive vacation experience without needing to venture far. The spacious and comfortable rooms, along with attentive service, further contribute to a positive guest experience.
The breakfast offerings receive substantial praise for their extensive and varied options, catering to diverse dietary needs. Guests appreciate the ample portions, freshly made items and the inclusion of unique choices like coconut water. Although there are some criticisms regarding replenishment and occasional issues with crowding, the breakfast remains a highlight for many visitors.
In terms of dining, the resort serves high-quality à la carte meals, particularly the pasta at Dumont restaurant and the barbecue. However, the high costs associated with dining and drinks are a significant drawback with many guests finding the prices exorbitant and the buffet options lacking in variety. Service hours also posed challenges, especially for late-night dining.
The rooms at Mabu Thermas Grand Resort are noted for their spaciousness and functional layout. Superior rooms with modern amenities and kitchenettes are particularly well-regarded. Nonetheless, there are major concerns about the outdated infrastructure with reports of musty smells, humidity, leaks, mold and inadequate cleanliness in certain areas. Many guests emphasize the need for renovations and consistent maintenance to meet the standards of a luxury stay.
Cleanliness throughout the resort is a mixed aspect with several guests praising the well-maintained and organized environment, including clean rooms, pools and common areas. However, inconsistent cleaning standards and specific issues like dirty floors and poorly maintained bathrooms highlight areas for potential improvement.
The staff at the resort generally receive high marks for their friendliness, attentiveness and helpfulness, significantly enhancing the guest experience. While there are occasional mentions of unprepared or unfriendly personnel and communication challenges, the majority of feedback reflects a positive customer service experience, contributing to a welcoming atmosphere.
A notable downside is the resort’s WiFi service, which many guests find unreliable and weak. Connectivity issues and poor signal strength are common complaints, detracting from what could otherwise be a seamless stay.
The spa offerings are well-regarded, especially the unique thermal water pools and massages, though some technical issues like problems with the steam sauna are noted. The gym is equipped with a wide array of machines, but maintenance issues such as broken equipment and a need for updates are mentioned.
The resort’s diverse and well-maintained pool offerings, including the popular Blue Park with its artificial beach and wave pool, are highly praised. Families particularly enjoy the extensive play areas and thermal pools. While minor maintenance issues are noted, the overall pool experience is very positive.
In conclusion, Mabu Thermas Grand Resort excels in location, breakfast quality, staff friendliness and pool amenities, making it an appealing choice for family vacations. However, areas such as dining costs, room maintenance, WiFi quality and cleanliness require attention to align with the expectations of a top-tier resort.
The breakfast offerings receive substantial praise for their extensive and varied options, catering to diverse dietary needs. Guests appreciate the ample portions, freshly made items and the inclusion of unique choices like coconut water. Although there are some criticisms regarding replenishment and occasional issues with crowding, the breakfast remains a highlight for many visitors.
In terms of dining, the resort serves high-quality à la carte meals, particularly the pasta at Dumont restaurant and the barbecue. However, the high costs associated with dining and drinks are a significant drawback with many guests finding the prices exorbitant and the buffet options lacking in variety. Service hours also posed challenges, especially for late-night dining.
The rooms at Mabu Thermas Grand Resort are noted for their spaciousness and functional layout. Superior rooms with modern amenities and kitchenettes are particularly well-regarded. Nonetheless, there are major concerns about the outdated infrastructure with reports of musty smells, humidity, leaks, mold and inadequate cleanliness in certain areas. Many guests emphasize the need for renovations and consistent maintenance to meet the standards of a luxury stay.
Cleanliness throughout the resort is a mixed aspect with several guests praising the well-maintained and organized environment, including clean rooms, pools and common areas. However, inconsistent cleaning standards and specific issues like dirty floors and poorly maintained bathrooms highlight areas for potential improvement.
The staff at the resort generally receive high marks for their friendliness, attentiveness and helpfulness, significantly enhancing the guest experience. While there are occasional mentions of unprepared or unfriendly personnel and communication challenges, the majority of feedback reflects a positive customer service experience, contributing to a welcoming atmosphere.
A notable downside is the resort’s WiFi service, which many guests find unreliable and weak. Connectivity issues and poor signal strength are common complaints, detracting from what could otherwise be a seamless stay.
The spa offerings are well-regarded, especially the unique thermal water pools and massages, though some technical issues like problems with the steam sauna are noted. The gym is equipped with a wide array of machines, but maintenance issues such as broken equipment and a need for updates are mentioned.
The resort’s diverse and well-maintained pool offerings, including the popular Blue Park with its artificial beach and wave pool, are highly praised. Families particularly enjoy the extensive play areas and thermal pools. While minor maintenance issues are noted, the overall pool experience is very positive.
In conclusion, Mabu Thermas Grand Resort excels in location, breakfast quality, staff friendliness and pool amenities, making it an appealing choice for family vacations. However, areas such as dining costs, room maintenance, WiFi quality and cleanliness require attention to align with the expectations of a top-tier resort.
Categories
5 Star
Sustainability Journey
Luxury
Categories
2
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