Swan Garden Hotel

Pasir Gudang 1.49494200, 103.87454700 , 26 Jalan Suria 7 (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsSwan Garden Hotel offers a delightful experience, primarily attributed to its outstanding location and excellent staff service. Conveniently nestled in a bustling area, the hotel appeals to travelers who value accessibility, with an array of shops, eateries, and a shopping mall within a short walking distance. Free parking adds to the convenience for those traveling by car, making it effortless to explore local dining and shopping options.

The hotel rooms are generally appreciated for their spaciousness and cleanliness, providing a restful environment with comfortable mattresses and pillows. While some rooms vary in size and features, the positive aspects contribute to guest satisfaction, especially for those who select accommodations with desirable amenities like windows and ample space. Attention to room functionality, such as ensuring the working condition of amenities, could further enhance the overall guest experience.

Cleanliness is a notable strength of the hotel, with many guests highlighting the tidy and peaceful atmosphere. Despite a few isolated comments regarding minor issues, cleanliness generally meets or exceeds expectations, solidifying the hotel's reputation as a reliable choice for a comfortable stay.

The hotel staff is consistently praised for being friendly and attentive. Guests appreciate the welcoming nature of the team, with standout service from individuals like Prakash from customer service. The staff's ability to provide guidance on local dining and shopping options enriches the guest experience, emphasizing the convenience of the hotel's prime location. While there is room for improvement with a particular staff member, the majority of the team contributes positively to a pleasant and secure environment.

Overall, Swan Garden Hotel is a popular choice for travelers seeking convenience, comfort, and a welcoming atmosphere in a vibrant and accessible location.
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Room Types
Superior Twin Room Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The air-conditioned twin room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit has 2 beds.

Deluxe Double Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a bidet. The air-conditioned double room provides a TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 1 bed.

Superior Double Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a bidet. The air-conditioned double room offers a TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit has 1 bed.

Superior Single Room Providing free toiletries, this single room includes a private bathroom with a walk-in shower, a bath or a shower and a bidet. The single room provides air conditioning, a wardrobe, an electric kettle, a carpeted floor and a TV with cable channels. The unit offers 1 bed.

Family Room Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a bath or a shower and a bidet. The air-conditioned family room features a TV with cable channels, a wardrobe, an electric kettle, a carpeted floor as well as city views. The unit has 2 beds.

Family Suite The spacious suite has 2 bedrooms and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a wardrobe, an electric kettle, a TV with cable channels, as well as city views. The unit has 2 beds.

Guest Reviews
7.7
Good
Location
Nestled in a bustling area, Swan Garden Hotel boasts a prime location that appeals to travelers seeking convenience and accessibility. Guests consistently highlight the abundance of nearby shops and eateries, making it effortless to satisfy culinary cravings or pick up necessities without venturing far. The proximity to a variety of restaurants and a shopping mall, less than a ten-minute walk away, enhances the appeal for visitors who enjoy exploring local cuisine and shopping options during their stay. Additionally, the location is strategically situated, offering easy access to banks and other essential facilities, contributing to a comfortable and efficient experience. With free parking available, the hotel provides a seamless experience for guests who prioritize ease of access and mobility. Overall, Swan Garden Hotel's location serves as a haven for those looking to explore the vibrant offerings within walking distance.

Rooms
Swan Garden Hotel presents a mixed experience based on guest feedback regarding its rooms. Many visitors appreciate the spaciousness and cleanliness that characterize several of the accommodations. Guests often commend the comfortable mattresses and pillows, enhancing their stay. The cleanliness of the rooms consistently garners positive remarks, contributing to a pleasant and tidy environment.

However, potential guests should be mindful that room sizes vary, with some described as small and windowless. These more compact rooms are noted to match their price point, providing a budget-friendly option. There seems to be some inconsistency in room features, as certain rooms are spacious and conveniently located near a pokestop, while others report issues such as malfunctioning water heaters and unpleasant odors in specific cases.

Overall, guests desiring comfort and adequate space might find satisfaction at Swan Garden Hotel, provided they select rooms with windows and other desirable features. Attention to detail, such as ensuring the functionality of room amenities, could further enhance the experience.

Cleanliness
Swan Garden Hotel generally receives positive feedback concerning its cleanliness, with guests highlighting clean and comfortable rooms as a consistent theme. Visitors frequently describe the hotel as clean and tidy, appreciating both the peaceful atmosphere and the comfortable beds. While some reviews mention areas for improvement, overall cleanliness appears satisfactory. Guests particularly note the hotel's good location alongside its cleanliness, contributing to a happy and comfortable stay for most. Despite a few isolated comments about issues like smelly sheets and toilet function, the hotel's cleanliness often meets guests' expectations, making it a reliable choice for travelers seeking a tidy accommodation.

Staff
Swan Garden Hotel consistently receives positive feedback for its attentive and friendly staff. Guests appreciate the hotel's housekeepers for their niceness and responsiveness to requests, contributing to a welcoming environment. Many guests note the friendliness and helpfulness of the staff throughout their stay, highlighting the patient and accommodating nature of the front desk personnel. Prakash from customer service is particularly mentioned as being pleasant and helpful, enhancing the guest experience. The staff's guidance on local dining and shopping options also adds to the convenience of the hotel's location, making it easy for guests to explore the area and find good food. While there is a mention of one front desk staff member who needs improvement in customer engagement, the overall impression is of a peaceful and safe environment where the majority of staff contribute positively to the stay.


No, Swan Garden Hotel doesn't have any pool.

No, a spa isn't available at Swan Garden Hotel.

No, Swan Garden Hotel doesn't allow dogs.

No, parking facilities aren't available at Swan Garden Hotel.

No, Swan Garden Hotel doesn't have a gym.

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