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Summary of reviewsCitrus Patong Hotel by Compass Hospitality stands out as a popular choice for travelers visiting Patong due to its prime location and commendable service. Situated within walking distance of major attractions such as Bangla Road, Jungceylon Shopping Mall, and Patong Beach, it offers convenient access to a vibrant array of shops, night markets, and restaurants while maintaining a peaceful distance from the bustling nightlife. The hotel's advantageous position is frequently praised by guests, enhancing the ability to explore the local scene seamlessly.
The staff at Citrus Patong Hotel are consistently recognized for their warmth and professionalism, contributing to a welcoming and hospitable atmosphere. From the reception to the breakfast area, the team is attentive and courteous, often going the extra mile to ensure guest satisfaction. Notable staff members like Kong, Potter, Fah, and Wan are remembered for their exceptional service, adding personal touches to the guest experience.
Rooms at the hotel are generally appreciated for their cleanliness and comfort, with well-maintained linens and towels. Guests frequently highlight the comfortable beds, which feature soft and fluffy pillows, promising a restful night's sleep. While the room sizes vary, most are deemed adequate for the duration of stay, though some rooms face noise issues due to insufficient soundproofing. Despite occasional complaints about room size, humidity, or minor maintenance concerns, these issues are typically addressed promptly by the attentive staff.
Breakfast receives mixed reviews, with some guests satisfied with the variety and value, while others note limited options. The breakfast staff's hospitality contributes positively to the overall ambiance, despite needing improvement in certain areas.
Cleanliness is a strong aspect of Citrus Patong Hotel, consistently earning praise from guests for maintaining high standards throughout the premises. The hotel's clean and cozy environment, along with efficient check-in and check-out processes, enhances the overall experience. The presence of a pool and gym further adds to the appeal, making it a well-rounded accommodation option for those seeking both excitement and relaxation.
Overall, Citrus Patong Hotel by Compass Hospitality delivers a pleasant stay characterized by its strategic location, friendly staff, comfortable accommodations, and clean facilities, making it an attractive choice for travelers visiting Patong. Show more
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Categories
Hotel with Outdoor Pool
This hotel includes an outdoor pool, and some rooms offer direct views of the swimming pool.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
Superior BalconyAir-conditioned room is equipped with sofa seating area, a flat-screen TV and a safety box. A refrigerator and a telephone are included. An en suite bathroom comes with hot shower facilities and free toiletries.
Superior Twin BalconyThis air-conditioned twin/double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit offers 2 beds.
Deluxe Pool View BalconyThe spacious double room offers air conditioning, a seating area, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Deluxe Twin Pool View BalconyThis air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit offers 2 beds.
Triple Room with BalconyThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit has 3 beds.
Superior Balcony (24 Hours Stay)A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this twin/double room. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Citrus Patong Hotel by Compass Hospitality enjoys a prime location in Patong, offering guests easy access to a wide array of local attractions and amenities. The hotel's strategic position places it just a short walk from the vibrant Bangla Road, Jungceylon Shopping Mall, and the stunning Patong Beach, making it an excellent choice for those eager to explore the area without needing transportation. It is surrounded by numerous night markets, shops, and a variety of dining options including cafes and restaurants, offering both convenience and a taste of local life.
Guests frequently highlight the property's exceptional location as its standout feature, emphasizing its proximity to key sites and services such as supermarkets, food markets, and entertainment venues. Despite its central position, the hotel manages to maintain a peaceful distance from the more chaotic aspects of the city's nightlife.
The staff at Citrus Patong Hotel are also consistently praised for their warmth and professionalism, contributing to a welcoming atmosphere that enhances the overall experience. The hotel facilities offer comfortable, clean, and spacious rooms, complete with modern amenities, ensuring a pleasant stay for travelers. The presence of a pleasant pool and a gym adds to the appeal, making it a well-rounded accommodation option for visitors seeking both excitement and relaxation in Patong.
Breakfast
At Citrus Patong Hotel by Compass Hospitality, the breakfast experience receives mixed impressions from guests. While some found the offerings perfectly satisfactory, with a decent variety including cereals, toast, pastries, fruits, and yoghurts, others felt that the options were quite limited and could benefit from improvement. The breakfast is noted for being good value, especially for its price of 200 baht, with two recurring menus that some guests find pleasing and adequate.
The ambiance during breakfast is generally positive, thanks in large part to the hospitable and lovely breakfast staff, who are attentive and concerned about guests' experiences. However, issues such as a lack of appetite among some guests led to constructive staff interactions. Despite the occasional negative feedback, with remarks about weak coffee and unappetizing options, the breakfast remains fairly well-served. Overall, the hotel offers an adequate breakfast with room for improvement, and guests can expect a pleasant service experience.
Rooms
Citrus Patong Hotel by Compass Hospitality presents a mixed experience with its range of room offerings. Guests frequently appreciate the cleanliness and comfort of the rooms, highlighting the well-maintained condition of linens, towels, and overall room freshness. Many visitors praise the beds for their comfort, particularly noting the soft and fluffy pillows that contribute to a restful night's sleep. The rooms are equipped with essential amenities, such as effective air conditioning and adequate hot water, ensuring a satisfactory stay.
A notable feature of this hotel is its proximity to local attractions, including the beach, night markets, bars, and restaurants, which adds convenience for guests looking to explore Patong's vibrant scene. Although some rooms are spacious and generously sized, others are described as compact but sufficient for shorter visits. However, there's an acknowledgment that not all rooms meet expectations in terms of size or modernity.
Several reviews mention issues like noise from neighboring rooms and traffic, particularly in rooms facing the avenue. This lack of soundproofing can be a drawback for those seeking a quieter escape. While some guests encountered inconveniences such as persistent humidity, small bathrooms, and minor maintenance issues, these were often addressed promptly by the attentive staff.
Overall, Citrus Patong Hotel offers a pleasant stay with clean, comfortable rooms, amplified by its advantageous location near Patong's bustling attractions, despite some concerns about soundproofing and room features.
Beds
At Citrus Patong Hotel by Compass Hospitality, guests can look forward to a restful night's sleep in the comfortable beds accented with soft, fluffy pillows. Many guests have appreciated the spaciousness and comfort of the beds, with some rooms offering the extra feature of a little balcony overlooking the swimming pool, enhancing the overall relaxation experience. The mattresses are praised for their comfort, accompanied by clean sheets, providing a satisfying sleep environment. However, it is worth noting that a few guests experienced issues with the bed arrangements, such as a Queen bed comprised of two single beds, which affected their comfort. Despite this, the hotel maintains a welcoming atmosphere with good amenities like a pleasant view and clean bathrooms to round out the experience.
Cleanliness
Citrus Patong Hotel by Compass Hospitality receives a predominantly positive response regarding its cleanliness, with many guests commending the consistently clean and spacious rooms. The hotel maintains a high standard of cleanliness throughout the premises, which guests appreciate, noting the clean linens and towels as a particular highlight. Many reviews mention that the clean and cozy environment contributes to a comfortable stay, alongside easy check-in and check-out procedures and a convenient location close to the sea. Helpful staff further enhance the overall experience for vacationers.
However, there are occasional concerns, including a lack of soundproofing between rooms, which can lead to disturbances from neighbors. Some guests have noted specific instances of stains on bedding and towels, which could be improved. Despite these minor issues, the hotel's cleanliness and pleasant atmosphere make it a promising choice for many travelers who express interest in returning. The combination of cleanliness, comfort, and a generally peaceful environment, paired with a good crowd of vacationers, positions Citrus Patong Hotel as a solid option for those visiting the area.
Staff
Citrus Patong Hotel by Compass Hospitality is widely celebrated for its exceptional staff, who consistently leave a lasting impression on guests. Visitors frequently highlight the friendliness and helpfulness of the team, showcasing a warm and hospitable atmosphere throughout the hotel. The staff's treatment is frequently described as excellent, with their attentiveness and professionalism being noted as key strengths.
From the reception to the breakfast area, the service staff are commended for their caring attitude, always ready to assist with a welcoming smile. The kindness and respectfulness of the team create a positive experience that stands out as a core highlight of any stay. The pool staff also contribute to the friendly environment, making guests feel valued and comfortable.
While there was a minor mention of the staff not responding to room issues, this is overshadowed by the overwhelming praise for their amiability and supportiveness. Individual staff members, such as Kong, Potter, Fah, and Wan, are even acknowledged for making stays particularly memorable. Overall, the positive interactions with the staff are a key reason why many would recommend this hotel without hesitation.
Yes, Citrus Patong Hotel by Compass Hospitality has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Citrus Patong Hotel by Compass Hospitality.
No, Citrus Patong Hotel by Compass Hospitality doesn't allow dogs.
No, parking facilities aren't available at Citrus Patong Hotel by Compass Hospitality.
Yes, Citrus Patong Hotel by Compass Hospitality has a gym.