Cocoon APK Resort & Spa
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsCocoon APK Resort & Spa offers a compelling option for travelers seeking a centrally located accommodation near Patong Beach, with easy access to shops, restaurants, and key attractions like Bangla Road and Walking Street. This prime locale is complemented by the resort's natural beauty and amenities such as pools and a rooftop bar and restaurant, enhancing the guests’ overall experience and providing good value for money.
The breakfast service receives substantial praise for its variety and flavorful offerings, including a mix of Western and Thai dishes. Guests particularly appreciate the wide-ranging buffet that changes daily, though some find the breakfast repetitive or lacking in presentation on longer stays. Improvements are needed to elevate the dining experience further.
Room feedback is mixed, with spacious accommodations often mitigated by cleanliness and maintenance issues, such as outdated furnishings and non-functional amenities. Guests praise renovated rooms for their comfort and appearance, but these positive experiences are less frequent. Cleanliness remains inconsistent, with common complaints about dirt, pests, and infrequent housekeeping.
Guest interactions with staff mostly lean towards positive, highlighting friendliness, helpfulness, and responsiveness, especially at reception. However, a few negative encounters point to some lapses in politeness and preparedness, although staff often manages to resolve issues satisfactorily.
The free wifi service varies in reliability across the hotel. While some areas benefit from good connectivity, gaps remain, particularly in certain rooms. Organizational issues sometimes lead to a lack of service, which can disappoint guests relying on internet access during their stay.
The rooftop swimming pool offers breathtaking views but suffers from maintenance and cleanliness problems, including dirty water and loose tiles. Accessibility challenges and closures without notice further impact the pool experience, indicating a need for better upkeep and customer communication.
Beds receive mixed feedback; many are comfortable and contribute to a restful experience, while others suffer from outdated mattresses and worn-out springs. Despite this, the convenient room locations enhance the guests’ overall satisfaction.
Cocoon APK Resort & Spa stands out for its location and service but could greatly benefit from improvements in room quality, cleanliness, and amenities to match guest expectations fully.
Categories
The breakfast service receives substantial praise for its variety and flavorful offerings, including a mix of Western and Thai dishes. Guests particularly appreciate the wide-ranging buffet that changes daily, though some find the breakfast repetitive or lacking in presentation on longer stays. Improvements are needed to elevate the dining experience further.
Room feedback is mixed, with spacious accommodations often mitigated by cleanliness and maintenance issues, such as outdated furnishings and non-functional amenities. Guests praise renovated rooms for their comfort and appearance, but these positive experiences are less frequent. Cleanliness remains inconsistent, with common complaints about dirt, pests, and infrequent housekeeping.
Guest interactions with staff mostly lean towards positive, highlighting friendliness, helpfulness, and responsiveness, especially at reception. However, a few negative encounters point to some lapses in politeness and preparedness, although staff often manages to resolve issues satisfactorily.
The free wifi service varies in reliability across the hotel. While some areas benefit from good connectivity, gaps remain, particularly in certain rooms. Organizational issues sometimes lead to a lack of service, which can disappoint guests relying on internet access during their stay.
The rooftop swimming pool offers breathtaking views but suffers from maintenance and cleanliness problems, including dirty water and loose tiles. Accessibility challenges and closures without notice further impact the pool experience, indicating a need for better upkeep and customer communication.
Beds receive mixed feedback; many are comfortable and contribute to a restful experience, while others suffer from outdated mattresses and worn-out springs. Despite this, the convenient room locations enhance the guests’ overall satisfaction.
Cocoon APK Resort & Spa stands out for its location and service but could greatly benefit from improvements in room quality, cleanliness, and amenities to match guest expectations fully.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Cheap Hotel
Accessible Hotel
Small Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Cocoon APK Resort & Spa boasts a prime location that greatly appeals to its guests, making it a noteworthy choice for travelers visiting Patong Beach. Situated centrally, the hotel provides easy access to everything Patong has to offer, including proximity to shops, restaurants, and the buzzing nightlife. Guests often highlight the convenience of reaching the beach, which is just a short walk away, allowing them to enjoy both beach-related activities and the vibrant city atmosphere.
Despite its central location, some reviews mention that the area can be quite noisy, which might be something to consider for those seeking a tranquil escape. However, for those looking to be near key attractions like Bangla Road and Walking Street, Cocoon APK's location is ideal, balancing accessibility with the excitement of Patong Beach.
The resort is nestled in a spot that is not only convenient but also surrounded by natural beauty, enhancing the overall ambiance of the stay. Coupled with the hotel’s offerings such as nice pools and a rooftop bar and restaurant, Cocoon APK Resort & Spa delivers a fulfilling experience, making it a value-for-money option for exploring Patong.
Cocoon APK Resort & Spa offers breakfast experiences that have garnered mixed reactions from guests. Many reviewers praised the breakfast as fantastic and exceptional, highlighting its variety and the appealing buffet format. The spread often includes a selection of Western items like fried eggs, hot dogs, ham, as well as salad ingredients such as lettuce, tomatoes, cucumbers, and bell peppers. Thai dishes also feature prominently, providing an authentic local flare that many guests appreciated.
For those who enjoy diversity in their breakfast options, the buffet was described as wide-ranging and consistently changing, ensuring guests would find something new during each visit. Additionally, the presence of coco flakes was a distinct favorite among guests who enjoyed the varied offerings.
However, some visitors found the breakfast to be rather basic and average, noting that the selections could be limited or repetitive over longer stays. Issues regarding breakfast presentation, such as items not being covered adequately, and some food being cold, were mentioned by several guests. Other guests expressed dissatisfaction, citing experiences of having to verify their meal inclusion each morning and limited choices that didn't live up to expectations.
Overall, while Cocoon APK Resort & Spa's breakfast receives significant praise for its variety and taste, there are aspects where improvements could elevate the overall dining experience.
The rooms at Cocoon APK Resort & Spa receive a mixed set of feedback from guests, with recurring comments highlighting issues with cleanliness, maintenance, and an overall outdated state. Delving into specifics, many guests appreciated the spaciousness of the rooms, noting that the size is generous and well-suited for their needs. However, this space is often overshadowed by reports of rooms that do not match the promotional images, leaving some guests disappointed upon arrival. Instances of old and worn furniture, non-functioning amenities, and poor room maintenance are frequently mentioned, with cleanliness being a significant concern. Issues such as dirt, hair on the floors, musky odors, and unserviced rooms seem to be common. Some rooms have noted improvements with renovations, offering newer and more visually pleasing accommodations, but experiences are inconsistent. Basic problems such as faulty air conditioning, inadequate room service, and dated TV and refrigerator models further detract from the stay, alongside serious issues like mosquito presence and termite sightings. While there are mentions of beautiful and clean rooms with comfortable environments, these seem to be less common in the guest feedback. Such disparities in room quality and service highlight a need for more consistent upkeep and renovation throughout the hotel.
At Cocoon APK Resort & Spa, guests seem to have had mixed experiences with the beds. While some visitors praised the beds as being big and comfortable, other feedback highlighted concerns over outdated and uncomfortable mattresses. There are positive mentions of the beds being excellent and the pillows being very comfy, contributing to a relaxing rest for some. However, several guests noted issues with hard mattresses, worn-out springs, and dirty bed linens. The location of the rooms is often commended, suggesting a convenient and appealing setting for guests despite the inconsistencies in bed quality.
Cocoon APK Resort & Spa presents a mixed picture when it comes to cleanliness, based on guest feedback. While some areas like the lobby and restaurant come highly rated for their upkeep, many guests have reported dissatisfaction in other aspects. It seems that the condition of the rooms is a particular point of contention, with numerous complaints about dirt, stains, and even pests such as ants and cockroaches. The cleanliness of the sheets and towels received positive mention from a few guests, however, the overall maintenance of rooms and the hotel property leaves much to be desired. Issues such as deteriorated furniture, unhygienic conditions, and infrequent cleaning are recurring themes. The need for daily reminders for room cleaning further contributes to the guests' frustration. Overall, while some parts of the hotel may meet cleanliness expectations, there are significant areas, especially in the rooms, where improvements are needed for a more satisfactory guest experience.
Cocoon APK Resort & Spa presents a mixed experience in terms of staff interactions according to guest reviews. Many guests have praised the staff for their friendliness and warmth, describing them as very nice, receptive, and helpful. Particular commendations go to the reception staff, who are noted for being pleasant, responsive, and excellent in service. Guests frequently highlight positive encounters where staff are attentive, welcoming, and willing to address queries and concerns.
However, reviews also indicate that some guests have encountered issues with certain members of the staff. These include reports of uncooperative behavior, a lack of politeness, and instances of indifference, particularly in areas such as the reception and restaurant. Additionally, some guests felt that the staff was overworked or underprepared to handle specific issues. Despite these negative experiences, there are instances where staff went above and beyond, ensuring that problems were resolved satisfactorily.
Overall, while there are contrasting reviews, many guests emphasized positive experiences with the staff's dedication, making them a significant positive aspect of the hotel stay.
Despite the charming allure of Cocoon APK Resort & Spa, its wifi service is a mixed bag for guests. The connectivity generally worked well in some areas, suggesting that certain parts of the hotel have better coverage. However, not all rooms receive this benefit, leaving some guests without internet access. This issue is compounded by organizational hitches, such as unpaid bills, which have resulted in a complete lack of service at times. Guests have pointed out these gaps repeatedly, yet resolutions seem scarce, with the establishment occasionally placing guests in different buildings lacking proper connectivity. While there are positive moments where the wifi performs adequately, the overall reliability is questionable, underscoring the importance of managing expectations when planning a stay.
Set atop the Cocoon APK Resort & Spa, the rooftop swimming pool offers impressive views but has garnered mixed reviews from guests. It is equipped with four loungers and an abandoned bar counter, giving the area potential for relaxation. While some guests found the pool to be quite ideal and situated in a good location, many reviews highlight significant maintenance issues that detract from its appeal. The cleanliness of the pool has been frequently criticized, with complaints about dirty water, loose tiles, and questionable hygiene standards. Access to the pool can be challenging, making it not ideal for non-swimming children or those seeking wheelchair accessibility. Despite its picturesque presentation in marketing materials, the pool area has been described by some guests as unfinished and the state of the jacuzzi water as unfit for use. On several occasions, the swimming pool has been closed for maintenance without prior notice, raising concerns about the hotel’s responsiveness to customer inquiries. Overall, while the Cocoon APK Resort & Spa offers a swimming pool that is nice in terms of aesthetic, operational and cleanliness issues need attention to ensure it lives up to guests' expectations.
Location Show Map
Location
Despite its central location, some reviews mention that the area can be quite noisy, which might be something to consider for those seeking a tranquil escape. However, for those looking to be near key attractions like Bangla Road and Walking Street, Cocoon APK's location is ideal, balancing accessibility with the excitement of Patong Beach.
The resort is nestled in a spot that is not only convenient but also surrounded by natural beauty, enhancing the overall ambiance of the stay. Coupled with the hotel’s offerings such as nice pools and a rooftop bar and restaurant, Cocoon APK Resort & Spa delivers a fulfilling experience, making it a value-for-money option for exploring Patong.
Breakfast
For those who enjoy diversity in their breakfast options, the buffet was described as wide-ranging and consistently changing, ensuring guests would find something new during each visit. Additionally, the presence of coco flakes was a distinct favorite among guests who enjoyed the varied offerings.
However, some visitors found the breakfast to be rather basic and average, noting that the selections could be limited or repetitive over longer stays. Issues regarding breakfast presentation, such as items not being covered adequately, and some food being cold, were mentioned by several guests. Other guests expressed dissatisfaction, citing experiences of having to verify their meal inclusion each morning and limited choices that didn't live up to expectations.
Overall, while Cocoon APK Resort & Spa's breakfast receives significant praise for its variety and taste, there are aspects where improvements could elevate the overall dining experience.
Rooms
Beds
Cleanliness
Staff
However, reviews also indicate that some guests have encountered issues with certain members of the staff. These include reports of uncooperative behavior, a lack of politeness, and instances of indifference, particularly in areas such as the reception and restaurant. Additionally, some guests felt that the staff was overworked or underprepared to handle specific issues. Despite these negative experiences, there are instances where staff went above and beyond, ensuring that problems were resolved satisfactorily.
Overall, while there are contrasting reviews, many guests emphasized positive experiences with the staff's dedication, making them a significant positive aspect of the hotel stay.
Wi-Fi
Pool
Yes, Cocoon APK Resort & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Cocoon APK Resort & Spa.
No, Cocoon APK Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Cocoon APK Resort & Spa.
No, Cocoon APK Resort & Spa doesn't have a gym.
Location Show Map
More Options
