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Summary of reviewsPatong Resort Hotel - SHA Extra Plus is highly praised for its exceptional location, situated conveniently near Patong Beach, Bangla Road and bustling local markets. Its central position allows guests to easily access shopping malls, numerous restaurants and a wide range of entertainment options, while still offering a tranquil retreat with beautiful gardens and spacious rooms. The hotel combines convenience and serenity, making it a superb choice for travelers seeking comfort in Patong Beach.
Breakfast at the hotel receives mixed feedback. Many guests appreciate the variety and abundance of continental and local dishes with options catering to different nationalities. The presence of egg stations and the strategic location of the dining area further enhance the experience. However, some guests find the breakfast basic and repetitive, suggesting that improvements in diversity and quality could elevate the experience.
The spacious, clean and comfortable rooms at Patong Resort Hotel are well-received with many applauding the efficient air conditioning and expansive balconies offering pleasant views. The bathrooms are generally well-maintained with excellent showers. Some guests have noted noise and occasional cleanliness issues, especially regarding outdated furniture and bathroom upkeep. Nonetheless, most visitors find the rooms a positive aspect of their stay.
Cleanliness throughout the hotel is mostly commendable with many guests highlighting the daily thorough cleaning of rooms and the well-maintained pool area. However, there are some calls for improvements in bathroom sanitation and common area cleanliness, particularly those with carpets.
The staff at the hotel are consistently praised for their friendliness and attentiveness, significantly contributing to guests' overall experience. Exceptional service from staff members, including notable mentions of Mr. Pijit and Ms. Lucky, is frequently highlighted, portraying a strong commitment to guest satisfaction. A few instances of less positive interactions are noted, but the overall sentiment towards the staff remains highly positive.
Wi-Fi service at Patong Resort Hotel elicits mixed reviews. While some guests enjoyed excellent signal and speed within the rooms, others faced connectivity issues with reliable service only available in the lobby area. Additionally, internet access by the pool is not complimentary, which may be a concern for some visitors.
The hotel features two well-maintained, large swimming pools set amidst beautiful gardens, providing a scenic and relaxing environment. These pools and the accompanying poolside amenities, like a bar offering refreshments, receive enthusiastic praise from guests. Minor issues such as limited loungers do not overshadow the overall positive feedback on the pool facilities.
The hotel's location near Bangla Road makes it an ideal base for those interested in Patong's vibrant nightlife, offering easy access to numerous entertainment venues. Despite occasional noise and a couple of minor room issues, the convenience and accessibility of the hotel's location are standout features for nightlife enthusiasts.
Finally, while the beds receive mixed reviews with some guests finding them comfortable and others too hard, the staff's responsiveness in providing mattress toppers upon request helps mitigate this issue. The general sentiment about the bedding is that while some improvements could be made, the efforts to accommodate guests' comfort are appreciated.
Overall, Patong Resort Hotel - SHA Extra Plus is recognized for its excellent location, friendly staff and pleasant amenities, providing a generally positive and well-rounded experience for its guests. Show more
Read review summaries for all categories
Categories
Resort near Nightlife Spots
Located in central Patong on Patong Beach, this hotel is ideally situated to enjoy Bangla Road's nightlife. It offers a vibrant atmosphere suitable for young travelers.
Resort with Swimming Pool
This resort features multiple swimming pools and is located near Patong Beach. The pool areas are spacious and offer a relaxing atmosphere.
Children's Pool Outdoor Pool
Resort with Parking
Located in Patong Beach, this resort offers parking facilities for guests. Its SHA Extra Plus certification ensures high standards of hygiene and safety.
Resort with Children's Pool
This hotel offers a dedicated kids' pool area and family-friendly rooms. The hotel also has a playground and provides babysitting services, ensuring entertainment and care for children.
Resort near The Beach
Resort Taking Steps Towards Sustainability
Family Friendly Resort
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Room Types
Superior Double or Twin RoomRooms are located in a 2-story building, set amidst the swimming pool and greenery.
Premium Deluxe Double or Twin RoomModern, spacious room is steps away from the pool and garden.
Deluxe Double or Twin Room - Building WingLarge room featuring teakwood furniture.
Deluxe Garden WingThe spacious twin/double room features air conditioning, a wardrobe, a terrace with pool views as well as a private bathroom boasting a bath.
Guest Reviews
8.0
Very Good
Location
Patong Resort Hotel - SHA Extra Plus boasts an exceptional location praised by guests for its convenience and proximity to key Patong Beach attractions. Nestled between the beach, Bangla Road and bustling markets, the hotel provides a perfect base for exploring the vibrant area. Visitors highlight its central position, making it easy to access shopping malls like Central and Jungceylon, numerous restaurants and various entertainment options. Despite its busy surroundings, the hotel maintains a tranquil ambiance with beautiful gardens and spacious rooms offering a peaceful retreat. Multiple entrances enhance accessibility, making it effortless to reach the beach or the lively street life. Cleanliness, value for money and friendly staff are additional aspects frequently appreciated, further cementing the hotel's reputation as a superb choice for travelers seeking both convenience and comfort in Patong Beach.
Breakfast
At Patong Resort Hotel - SHA Extra Plus, breakfast experiences seem to capture a range of sentiments. Many guests appreciated the variety and abundance in the offerings with mentions of both continental and local dishes, as well as dedicated egg stations. The buffet received commendations for its plentiful options catering to different nationalities, including Western, Asian and vegetarian selections. Numerous reviewers felt that the breakfast was good with some highlighting its strategic location and the friendly staff enhancing their dining experience.
However, opinions about the breakfast's quality and variety were mixed. Some guests described it as basic and repetitive, noting that the selection could benefit from more diversity. While the breakfast was adequate for several guests, others found it unremarkable or in need of improvement, particularly concerning the consistency and quality of certain items like bacon and juice. Despite this, the breakfast generally provided enough choice to start the day well.
In summary, while the breakfast at Patong Resort Hotel has its strengths in variety and abundance, there is room for enhancement to ensure a consistently high-quality experience for all guests.
Rooms
Patong Resort Hotel - SHA Extra Plus offers a range of rooms that guests have appreciated for their spaciousness, cleanliness and comfort. Many of the rooms are large, featuring ample storage, efficient air conditioning and expansive balconies with views of the pool, mountains and city. The bathrooms are generally spacious and well-maintained with excellent showers.
Positive remarks highlight the friendly staff, welcoming atmosphere and the convenient location near the beach and local attractions. Guests staying in rooms near the swimming pool have noted their convenience and pleasant views. Some guests even experienced upgrades to Deluxe suites, finding the rooms bright, modern and well-appointed.
However, there are a few areas where the rooms have fallen short. Issues such as noise, outdated furniture and occasional cleanliness problems have been noted. Some guests mentioned their rooms were not as clean as expected with specific critiques of the bathroom upkeep. A few guests encountered problems with room allocations and reported a lack of flexibility from the management in addressing these issues.
Despite some inconsistencies, most guests found the rooms at Patong Resort Hotel comfortable and well-sized, providing a generally positive experience during their stay.
Beds
Guests at Patong Resort Hotel - SHA Extra Plus have mixed feelings regarding the beds. While some appreciate the large size and find them comfortable, others have noted that the beds are old and extremely hard, comparing them to concrete or slabs of rock. There have been reports of very hard and uncomfortable mattresses and pillows. However, it’s worth mentioning that the staff are responsive to such complaints and have provided mattress toppers to improve comfort when requested. The overall sentiment is that, although the furnishings and beds can sometimes be comfy, the hardness of the beds is a recurring issue for many guests.
Cleanliness
Patong Resort Hotel - SHA Extra Plus has garnered mixed reviews regarding its cleanliness, but several positive points stand out consistently. The hotel itself is often described as very clean and well-maintained with particular praise for the cleanliness of the rooms. Many guests noted that the rooms are beautiful, spacious and cleaned thoroughly every day. Additionally, the general environment of the hotel, which includes lush gardens and greenery, is kept clean and provides a serene atmosphere.
However, some areas of improvement were highlighted in the reviews. The cleanliness of the bathrooms received mixed comments; while some guests found them satisfactory, others thought they could be cleaner and noted issues such as outdated fixtures and a lack of sanitation. The corridors and common areas, particularly those with carpets, were frequently mentioned as needing better cleaning and modernization.
Overall, the hotel's close proximity to the beach, spacious rooms and a well-maintained pool area contribute positively to the guest experience. Though there might be some inconsistency in cleanliness standards, the hotel generally meets expectations, especially in the rooms and other key areas.
Staff
At Patong Resort Hotel, guests consistently praised the remarkable friendliness and helpfulness of the staff. Reviews highlighted the exceptional service received, describing the staff as very friendly, lovely and consistently attentive to guests' needs. Several staff members, including Mr. Pijit and Ms. Lucky, were singled out for their extraordinary hospitality. The reception and dining area staff were often commended for their professionalism and warmth. Guests particularly appreciated the cheerful demeanor of the lobby staff and the efficiency of room upgrades to suites.
Despite a few instances of less positive interactions, where some guests noted aggressive or poorly trained reception staff, the overall sentiment leaned heavily towards positive experiences with the personnel. The attentiveness and willingness of the staff to go the extra mile were repeatedly mentioned, indicating a strong commitment to guest satisfaction.
Moreover, the reception team's speed and welcoming nature were frequently praised, along with the exceptional service at the pool bar. The positive impact of the friendly and well-educated staff was evident, making mornings special and stay memorable for many visitors. Overall, the staff at Patong Resort Hotel left a lasting impression of warmth, efficiency and excellent service.
Wi-Fi
The reviews of Patong Resort Hotel's Wi-Fi feature mixed feedback. On the positive side, several guests highlighted that the Wi-Fi signal was excellent, working well in the rooms with good speed. Specifically, Wi-Fi was described as fast and reliable, contributing to a positive online experience for some guests. However, there were notable concerns as well. Some reviews indicated that the Wi-Fi connection was poor and unreliable with better connectivity only available in the lobby area. Furthermore, internet access by the pool was not complimentary, which may be a downside for some visitors. Overall, while some guests experienced satisfactory internet service, others found it lacking in reliability and coverage.
Pool
Patong Resort Hotel - SHA Extra Plus features impressive pool facilities that guests frequently praise in their reviews. The hotel boasts two large swimming pools, both described as fantastic and amazing. These pools are maintained with high standards of cleanliness, ensuring a pleasant experience for all visitors. The size of the pools receives particular commendation, providing ample space for a relaxing swim.
The pool areas are beautifully situated amid manicured gardens and a lush environment, offering a scenic backdrop and a sense of seclusion. Guests appreciate the thoughtful design of the poolside areas, which include amenities such as a poolside bar where drinks, pizza and chips can be conveniently ordered.
The rooftop restaurant and the central location of the property are also highlighted as complementary features to the excellent pool facilities. Despite a few mentions of limited loungers and a slightly shabby area, overall feedback indicates that the pools are a significant asset to the hotel, making for a great place to unwind and enjoy the outdoors.
Nightlife
Patong Resort Hotel – SHA Extra Plus boasts an enviable location for those seeking to immerse themselves in the vibrant nightlife of Patong. The hotel is conveniently close to the renowned Bangla Road, offering easy access to a plethora of entertainment options through its useful "secret exits." Guests can also enjoy the proximity to shops, restaurants, markets and the beach, making it a central hub for various activities.
Despite some minor drawbacks like occasional noise from nearby nighttime activities and events and a leak from the balcony door during strong winds, the overall convenience and accessibility of the hotel's location stand out. The Otop Market, a hotspot for bars and local flavors, is just an eight-minute walk away. Additionally, being near the city center ensures that all essentials are within reach.
For those who love nightlife, Patong Resort Hotel's location near Bangla Road and other entertainment spots makes it a highly convenient choice, although the gate leading directly to Bangla Road currently remains closed.
Yes, Patong Resort Hotel - SHA Extra Plus has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Patong Resort Hotel - SHA Extra Plus.
No, Patong Resort Hotel - SHA Extra Plus doesn't allow dogs.
Yes, parking facilities are available at Patong Resort Hotel - SHA Extra Plus.
Yes, Patong Resort Hotel - SHA Extra Plus has a gym.