Phoenix Grand Patong
Patong Beach
7.89186300,
98.30215700
,
184/35-39 Phungmuang (sai Kor) Rd., Patong Beach,
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Summary of reviewsPhoenix Grand Patong enjoys a prime location in the vibrant heart of Patong, offering guests proximity to key attractions like Bangla Road, Patong Beach, Banzaan Food Market and Jungceylon shopping center while ensuring a restful stay due to its quiet surroundings. The hotel's strategic location provides easy access to a variety of eateries, markets and entertainment options, making it a convenient choice for travelers. Additionally, the availability of motorbike parking adds another layer of convenience.
The hotel features a popular rooftop pool, praised for its clean and well-maintained condition and stunning panoramic views of the sunset, mountains and cityscape of Patong. Guests often highlight the spacious rooms with comfortable beds and the overall cleanliness, supported by efficient daily cleaning services. The staff at Phoenix Grand Patong are frequently commended for their friendliness, helpfulness and responsiveness, contributing to a welcoming atmosphere.
While many guests enjoy the breakfast variety and taste, some suggest improvements for more diverse and consistent options. Similarly, the rooms, though modern and spacious with beautiful views, have some negative feedback regarding occasional odors, mold and inadequate room service. The hotel also faces challenges with its Wi-Fi services, which many guests find unreliable and inconsistent.
Cleanliness is generally praised with regular housekeeping maintaining a high standard, although there are occasional complaints about stained linens and worn fixtures. The bed comfort receives mixed reviews with some guests finding the mattresses too firm and uncomfortable.
The rooftop pool remains a standout feature for its picturesque views, though some reviews point to the need for better maintenance and noted safety concerns for children. The hotel presents excellent value, particularly noted by guests who appreciate the overall quality and staff service, despite some skepticism about its four-star rating due to various minor flaws.
In summary, Phoenix Grand Patong is lauded for its excellent location, friendly staff and inviting rooftop pool, making it a compelling choice for city explorers and beachgoers. However, it has areas that need improvement, particularly regarding Wi-Fi, breakfast variety and room maintenance, to better meet four-star expectations.
Categories
The hotel features a popular rooftop pool, praised for its clean and well-maintained condition and stunning panoramic views of the sunset, mountains and cityscape of Patong. Guests often highlight the spacious rooms with comfortable beds and the overall cleanliness, supported by efficient daily cleaning services. The staff at Phoenix Grand Patong are frequently commended for their friendliness, helpfulness and responsiveness, contributing to a welcoming atmosphere.
While many guests enjoy the breakfast variety and taste, some suggest improvements for more diverse and consistent options. Similarly, the rooms, though modern and spacious with beautiful views, have some negative feedback regarding occasional odors, mold and inadequate room service. The hotel also faces challenges with its Wi-Fi services, which many guests find unreliable and inconsistent.
Cleanliness is generally praised with regular housekeeping maintaining a high standard, although there are occasional complaints about stained linens and worn fixtures. The bed comfort receives mixed reviews with some guests finding the mattresses too firm and uncomfortable.
The rooftop pool remains a standout feature for its picturesque views, though some reviews point to the need for better maintenance and noted safety concerns for children. The hotel presents excellent value, particularly noted by guests who appreciate the overall quality and staff service, despite some skepticism about its four-star rating due to various minor flaws.
In summary, Phoenix Grand Patong is lauded for its excellent location, friendly staff and inviting rooftop pool, making it a compelling choice for city explorers and beachgoers. However, it has areas that need improvement, particularly regarding Wi-Fi, breakfast variety and room maintenance, to better meet four-star expectations.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Phoenix Grand Patong boasts a prime location in the vibrant heart of Patong, making it a standout choice for travelers aiming to experience the best of this bustling area. Nestled close to Bangla Road, the nightlife hub and within a short walking distance to Patong Beach, it offers guests the convenience of being near major attractions without the accompanying noise. The hotel's strategic placement provides easy accessibility to markets, including the popular Banzaan Food Market, restaurants, bars and shopping centers like Jungceylon.
Guests frequently highlight the quiet yet central nature of its locale, allowing for restful nights despite its close proximity to the lively streets. Parking for motorbikes is readily available, adding another layer of convenience for those who choose to explore on two wheels. The surrounding area is brimming with eateries and entertainment options, ensuring that everything you need is just a few steps away.
The rooftop pool is a particular favorite, offering splendid views of the sunset, mountains and cityscape of Patong. Cleanliness and the overall quality of the accommodations are praised with many noting the spacious rooms and comfortable beds. The hotel staff, known for their friendly and helpful demeanor, further enhance the stay experience.
Overall, Phoenix Grand Patong's excellent and central location, combined with its great amenities and welcoming atmosphere, makes it a compelling option for both city explorers and beachgoers looking to immerse themselves in the lively culture of Patong.
At Phoenix Grand Patong, the breakfast experience receives mixed opinions from guests. Many appreciate the variety and taste with numerous reviews praising the breakfast as tasty, delicious and lovely. Some highlights include the Thai breakfast options in the morning and a good selection at the egg cooking station with friendly staff.
However, consistency and variety appear to be areas for improvement. While some guests find the breakfast reasonably good and in line with expectations for a 4-star hotel, others feel it lacks diversity and is too repetitive with calls for more variation and additional items like boiled or fried rice. The breakfast service itself garners favorable mentions, though some guests noted issues with the setup and additional charges for extra guests.
Overall, while the breakfast at Phoenix Grand Patong satisfies many with its taste and variety, there are suggestions for broadening the menu to enhance the experience for all guests.
Phoenix Grand Patong in Phuket features spacious, modern rooms that are generally well-received by guests. Many reviews highlight the considerable room size, modern design and spectacular views, including picturesque mountain and sea vistas. Several guests appreciated the comfortable beds and efficient air conditioning with some noting the panoramic windows adding to the pleasant atmosphere. The cleanliness of the rooms is often commended with daily cleaning and towel replacement contributing to positive experiences.
The roof-top pool receives praise for offering an enjoyable swimming experience with incredible views. Additionally, the location of the hotel is convenient, being close to local amenities such as currency exchange offices, 7-11, Banzaan market and shopping centers.
However, reviews also point out some concerns. Issues such as unpleasant odors, mold and insufficient room service have been mentioned. Some guests found the rooms to lack adequate sound insulation and noted that they sometimes felt empty due to sparse decoration. The absence of amenities like sufficient hot water, proper lighting and fully functioning air conditioning was also described by several visitors. Additionally, the overall service sometimes fell short with some guests mentioning unfriendly staff and a lack of taxi services.
Despite these drawbacks, many guests found their stay pleasant and believed the value for money was fair, especially considering the spaciousness of the rooms and the favorable location.
Phoenix Grand Patong offers a mix of experiences when it comes to their beds. While some guests appreciated the large and comfy beds, often remarking on their size and comfort, the dominant feedback points towards concerns about the firmness and cleanliness of the bedding. Many reviews highlight that the mattresses are extremely hard with some likening them to wooden planks or concrete, which resulted in discomfort such as stiff necks and poor sleep quality.
In terms of cleanliness, multiple reviews noted issues with stained and old bed sheets, which were frequently not up to the desired standard of hygiene. Despite some guests noticing comfortable and large beds, overall, it seems many found the beds and bedding in need of significant improvement to meet general comfort and cleanliness expectations.
Phoenix Grand Patong offers a mixed experience when it comes to cleanliness. Positive feedback highlights that the rooms and the hotel, in general, are very clean with housekeeping staff consistently maintaining a high standard of cleanliness. Guests often appreciated the staff's friendliness and efficiency. Some specifically noted that the rooms were spacious, well-presented and cleaned every day to a high standard with essentials like towels, shampoo and water being refilled regularly.
However, some reviews point to significant issues, such as dirty windows and elevators, old and worn fixtures and occasional mold in rooms. Complaints about dirty bed sheets and towels, some even with stains, indicate lapses in laundry services. Bugs and inconsistent room cleaning were also noted by several guests. These negative aspects suggest that while the hotel can maintain good cleanliness at times, it struggles with consistency, leading to a somewhat uneven overall experience. The general sentiment suggests the need for improvements in some areas to ensure a thoroughly clean environment for all guests.
The staff at Phoenix Grand Patong have received overwhelmingly positive feedback from guests, highlighting their friendliness, cooperation and helpfulness. Many guests found the reception and cleaning staff to be welcoming, efficient and attentive to their needs. Special mentions were given to individuals like Mrs. Katie, Ms. GG and Pae, who made notable impressions with their service. The overall competence and responsiveness of the staff were frequently praised, enhancing the guest experience.
Despite the predominantly favorable reviews, there were some negative comments, particularly about the reception staff and some reports of unfriendly attitudes. A few guests noted issues with professionalism and politeness in certain interactions. However, these instances seemed to be exceptions rather than the rule.
In summary, guests generally enjoyed great hospitality from the friendly and accommodating staff at Phoenix Grand Patong with particular appreciation for their readiness to assist and warm demeanor.
At Phoenix Grand Patong, the Wi-Fi experience has proven to be problematic for many guests. A recurring theme in the reviews indicates that internet connectivity is either very poor or entirely unavailable. Guests have reported struggles with weak Wi-Fi signals, slow speeds and inconsistent service throughout their stay. Issues ranged from Wi-Fi not working in specific rooms to the internet being virtually useless at times. Some guests even resorted to using their own mobile internet solutions due to the unreliable hotel network. Despite these challenges, the hotel does offer Wi-Fi, but the overall sentiment suggests significant room for improvement in this area.
The Phoenix Grand Patong has garnered a range of feedback about its pool facilities, reflecting a mix of experiences from guests. Predominantly, the rooftop pool is highlighted as a key feature offering beautiful and stunning views that enhance the overall experience. Many guests found the pool to be amazing, clean and well-maintained, contributing positively to their stay. Descriptions such as nice, great and large pool area are repeated frequently, depicting the pool as a significant aspect of the hotel's appeal.
However, some reviews mention areas needing improvement. There are mentions of the pool not being as depicted in photos and the occasional complaint about maintenance issues, including dirty conditions and the pool in poor condition. Additionally, the pool's early closing time at 7 p.m. and the lack of shade were noted by some guests as less than ideal.
Despite these critiques, the friendly staff who frequently change towels and maintain the pool area receive consistent praise, suggesting a generally positive service experience. Overall, the rooftop pool with its scenic views stands out as a memorable highlight for many visitors, even though there are areas where the hotel might improve.
Phoenix Grand Patong has mixed reviews when it comes to activities for kids. While it is noted as being close to everything and having some suitability from a family perspective, there are several concerns mentioned. The rooftop pool is highlighted as not really safe for children and there are comments about a lack of protection for kids, suggesting the environment may not be entirely child-friendly. Additionally, there is a mention of the family accommodations being very bad in terms of cleanliness and overall suitability. Some positive feedback includes the provision of a mattress for a child, but overall, it seems the hotel may not be the best choice for families with young children, especially considering the safety and cleanliness aspects.
Phoenix Grand Patong offers a mixed experience for travelers, highlighting some positive aspects while raising questions about its four-star rating. The hotel is appreciated for its value, especially when staying for one night and many guests find it to be a great hotel that surpasses their expectations. The staff's activity and the overall cleanliness of the hotel are commonly noted as positive attributes.
However, several reviews raise concerns about the hotel's star rating. Some guests feel that it falls short of the four-star classification, pointing out numerous small flaws and inconsistencies. There is also feedback suggesting that the hotel might be more accurately described as a two or three-star establishment. These mixed reviews indicate that while the hotel has some commendable qualities, it may not fully meet all the standards expected of a four-star hotel.
The rooftop pool at Phoenix Grand Patong garners a mix of feedback, predominantly highlighting its beautiful setting and stunning views. Guests frequently mention the 360° panoramic scenery from the rooftop, describing it as breathtaking and incredible. The rooftop pool's location is praised for being very convenient, offering guests a serene place to relax while enjoying the beautiful views.
Many reviews also note the cleanliness of the rooftop pool with multiple guests commenting that it was always clean and inviting. However, there are a few remarks pointing out instances where the pool needed cleaning and was deemed dirty, suggesting occasional lapses in maintenance.
Despite some concerns about safety for children and occasional cleanliness issues, the overall sentiment is that the rooftop pool is a great, nice and stunning feature of the hotel. Its picturesque views and serene atmosphere leave a positive impression on most visitors.
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Location
Guests frequently highlight the quiet yet central nature of its locale, allowing for restful nights despite its close proximity to the lively streets. Parking for motorbikes is readily available, adding another layer of convenience for those who choose to explore on two wheels. The surrounding area is brimming with eateries and entertainment options, ensuring that everything you need is just a few steps away.
The rooftop pool is a particular favorite, offering splendid views of the sunset, mountains and cityscape of Patong. Cleanliness and the overall quality of the accommodations are praised with many noting the spacious rooms and comfortable beds. The hotel staff, known for their friendly and helpful demeanor, further enhance the stay experience.
Overall, Phoenix Grand Patong's excellent and central location, combined with its great amenities and welcoming atmosphere, makes it a compelling option for both city explorers and beachgoers looking to immerse themselves in the lively culture of Patong.
Breakfast
However, consistency and variety appear to be areas for improvement. While some guests find the breakfast reasonably good and in line with expectations for a 4-star hotel, others feel it lacks diversity and is too repetitive with calls for more variation and additional items like boiled or fried rice. The breakfast service itself garners favorable mentions, though some guests noted issues with the setup and additional charges for extra guests.
Overall, while the breakfast at Phoenix Grand Patong satisfies many with its taste and variety, there are suggestions for broadening the menu to enhance the experience for all guests.
Rooms
The roof-top pool receives praise for offering an enjoyable swimming experience with incredible views. Additionally, the location of the hotel is convenient, being close to local amenities such as currency exchange offices, 7-11, Banzaan market and shopping centers.
However, reviews also point out some concerns. Issues such as unpleasant odors, mold and insufficient room service have been mentioned. Some guests found the rooms to lack adequate sound insulation and noted that they sometimes felt empty due to sparse decoration. The absence of amenities like sufficient hot water, proper lighting and fully functioning air conditioning was also described by several visitors. Additionally, the overall service sometimes fell short with some guests mentioning unfriendly staff and a lack of taxi services.
Despite these drawbacks, many guests found their stay pleasant and believed the value for money was fair, especially considering the spaciousness of the rooms and the favorable location.
Beds
In terms of cleanliness, multiple reviews noted issues with stained and old bed sheets, which were frequently not up to the desired standard of hygiene. Despite some guests noticing comfortable and large beds, overall, it seems many found the beds and bedding in need of significant improvement to meet general comfort and cleanliness expectations.
Cleanliness
However, some reviews point to significant issues, such as dirty windows and elevators, old and worn fixtures and occasional mold in rooms. Complaints about dirty bed sheets and towels, some even with stains, indicate lapses in laundry services. Bugs and inconsistent room cleaning were also noted by several guests. These negative aspects suggest that while the hotel can maintain good cleanliness at times, it struggles with consistency, leading to a somewhat uneven overall experience. The general sentiment suggests the need for improvements in some areas to ensure a thoroughly clean environment for all guests.
Staff
Despite the predominantly favorable reviews, there were some negative comments, particularly about the reception staff and some reports of unfriendly attitudes. A few guests noted issues with professionalism and politeness in certain interactions. However, these instances seemed to be exceptions rather than the rule.
In summary, guests generally enjoyed great hospitality from the friendly and accommodating staff at Phoenix Grand Patong with particular appreciation for their readiness to assist and warm demeanor.
Wi-Fi
Pool
However, some reviews mention areas needing improvement. There are mentions of the pool not being as depicted in photos and the occasional complaint about maintenance issues, including dirty conditions and the pool in poor condition. Additionally, the pool's early closing time at 7 p.m. and the lack of shade were noted by some guests as less than ideal.
Despite these critiques, the friendly staff who frequently change towels and maintain the pool area receive consistent praise, suggesting a generally positive service experience. Overall, the rooftop pool with its scenic views stands out as a memorable highlight for many visitors, even though there are areas where the hotel might improve.
Family
4 Star
However, several reviews raise concerns about the hotel's star rating. Some guests feel that it falls short of the four-star classification, pointing out numerous small flaws and inconsistencies. There is also feedback suggesting that the hotel might be more accurately described as a two or three-star establishment. These mixed reviews indicate that while the hotel has some commendable qualities, it may not fully meet all the standards expected of a four-star hotel.
Rooftop Pool
Many reviews also note the cleanliness of the rooftop pool with multiple guests commenting that it was always clean and inviting. However, there are a few remarks pointing out instances where the pool needed cleaning and was deemed dirty, suggesting occasional lapses in maintenance.
Despite some concerns about safety for children and occasional cleanliness issues, the overall sentiment is that the rooftop pool is a great, nice and stunning feature of the hotel. Its picturesque views and serene atmosphere leave a positive impression on most visitors.
Yes, Phoenix Grand Patong has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Phoenix Grand Patong.
No, Phoenix Grand Patong doesn't allow dogs.
No, parking facilities aren't available at Phoenix Grand Patong.
No, Phoenix Grand Patong doesn't have a gym.
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