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Palace Hotel & Spa - Termas de Sao Vicente

Penafiel , Termas De São Vicente (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPalace Hotel & Spa - Termas de Sao Vicente reviews present a generally positive picture, with guests highlighting several standout aspects that make for a memorable stay. The hotel is set in a serene and picturesque location that provides a tranquil retreat from city life. Its strategic positioning allows easy access to local attractions like the Romanesque route, with the idyllic surroundings and iconic ruins of thermal baths enhancing its allure.

The breakfast experience is mixed; while many guests appreciated the variety and quality, there are calls for improvements in organization and variety. Dinner is generally well-received for its taste and value, with a friendly staff contributing positively to the experience. There are occasional critiques regarding food quality and availability during late hours.

Guest rooms are frequently praised for their spaciousness and comfort, despite some furnishings being outdated. Cleanliness is a strong point in many areas, although some guests noted specific areas that could use more attention. The staff across the hotel receive high praise for their friendliness and attentiveness, contributing significantly to the welcoming atmosphere. The multilingual capabilities of the team further enhance the guest experience.

The spa is a standout feature, with visitors lauding its exceptional facilities, especially the thermal pool. Spa treatments receive high marks for quality, making it the highlight for many. The proximity to local amenities like markets and dining venues adds convenience.

Regarding bedding, while many guests find the large beds comfortable, there are suggestions for improvements, such as avoiding the use of two single mattresses for double beds. Despite some discomfort with pillows and mattresses, overall bedding comfort is satisfactory.

A recurring theme is the disparity between the hotel’s four-star rating and guest expectations. While the hotel excels in certain areas, such as staff service and location, its infrastructure requires updates to meet the standard associated with its rating. Consequently, overall satisfaction is tempered by suggestions that the hotel might align more closely with a three-star classification, given areas for improvement like outdated fixtures and inconsistent breakfast offerings.
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Hotel with Parking

This hotel offers free private parking for its guests, providing a secure and convenient option for vehicle storage during their stay.

4-Star Hotel

Located in São Vicente's Thermal Spas, this hotel offers spa facilities, including a thermal indoor pool, sauna, and Turkish bath. The hotel features a restaurant serving local dishes, a bar, and modern rooms with air conditioning and minibars, providing a relaxing and comfortable stay.

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Accessible Hotel

Hotel with Gym

Room Types

Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as garden views. The unit offers 2 beds.

Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

Single Room The single room features a private bathroom equipped with a bath and a bidet. This single room offers a flat-screen TV. The unit offers 1 bed.

About Palace Hotel & Spa - Termas de Sao Vicente

License: 1569

Guest Reviews

7.1

Good

Location

Nestled in a serene and picturesque setting, Palace Hotel & Spa - Termas de Sao Vicente offers guests a tranquil retreat away from the hustle and bustle of city life. The peaceful surroundings and magnificent gardens provide an idyllic backdrop for relaxation and leisurely strolls, while the proximity to the Douro and Tamega rivers adds an additional charm. Though the town itself may not boast an abundance of attractions, the well-kept beauty of the hotel and its excellent spa facilities ensure a memorable stay. Guests appreciate the calm, clean, and safe environment, which is perfect for unwinding and enjoying moments of quietude. Furthermore, the hotel's strategic location offers convenient access to various sites of interest, including the Romanesque route, making it a suitable base for exploring the region. The iconic setting, complete with fantastic ruins of thermal baths, contributes to the hotel's allure, making it a desirable destination for those seeking relaxation amidst peaceful surroundings.

Breakfast

The breakfast experience at the Palace Hotel & Spa - Termas de Sao Vicente presents a mixed bag of impressions. On a positive note, many guests appreciate the variety and quality on offer, with terms like superb, excellent, and delicious frequently highlighted in reviews. The buffet is often described as very good, with a commendable selection that likely caters to diverse tastes. Some guests appreciate the inclusion of breakfast with their stay, noting that the service and quality of food meet expectations for a relaxing start to the day.

However, not all feedback is glowing. A number of guests express disappointment over aspects such as limited variety and poor organization, which result in inadequately replenished food and a lack of clean tables. Concerns about early breakfast hours and defrosted items also surface. There are mentions of antiquated decor in the dining room and espresso that misses the mark. Some reviewers suggest that the breakfast offering does not live up to the standards expected from a four-star establishment, with several noting that the experience felt weak or mediocre.

Overall, while the breakfast serves as a satisfying experience for many, there are areas noted for improvement to fully align with the expectations of a high-end hotel.

Dinner

Guests who dined at Palace Hotel & Spa - Termas de Sao Vicente often found the optional evening meals to offer good value for money. Many appreciated the taste and quality of the buffet dinner, describing it as very good and great. The staff at the restaurant received positive remarks for being consistently friendly, enhancing the dining experience. However, some reviews pointed out issues with the dinner service, citing poor food quality, cold dishes, and high prices. The buffet option appeared to be popular, although there were instances where guests found limited food available later in the evening.

Rooms

Palace Hotel & Spa - Termas de São Vicente offers guests generously sized rooms that are consistently praised for their spaciousness and comfort. The accommodations are described as clean, welcoming, and very comfortable, with many reviews highlighting the impressive size of both rooms and bathrooms. Despite the older structure and furnishings, the rooms maintain a cozy and practical charm, complete with effective air conditioning and ample bedding. Cleanliness is a strong point noted by visitors, alongside the convenience of excellent access to the thermal pool.

However, some guests have pointed out areas in need of improvement, such as the outdated interiors, a high and slippery bathtub, and inconsistent air conditioning. While the hotel could benefit from renovations, the staff's friendly demeanor and the quiet, serene atmosphere enhance the overall experience. With its expansive rooms and simple yet functional amenities, the hotel provides a comfortable stay that leaves a positive impression on many travelers.

Beds

The beds at Palace Hotel & Spa - Termas de São Vicente receive mixed reviews, with many guests highlighting the comfort as a positive aspect of their stay. The majority of visitors describe the beds as large and very comfortable, contributing to a restful experience. However, some guests point out that the use of two single mattresses for double beds may detract from comfort. There are also comments about certain mattresses being hard and pillows not meeting the expectations of quality, particularly in a 4-star hotel. While the hotel generally provides good beds, some visitors mention issues such as feeling the springs or finding the bedding and pillows less than satisfactory. Overall, most guests appear to enjoy the comfort level of the beds, with some room for improvement in certain areas.

Cleanliness

Palace Hotel & Spa - Termas de São Vicente offers a mixed experience when it comes to cleanliness. Many guests appreciated the well-maintained and spacious rooms, highlighting the pristine condition of the facilities. The communal areas also received praise for being comfortable and clean, complementing the friendly and accommodating staff who enhance the overall environment.

However, there are some concerns that need addressing. Several visitors noted issues with room cleanliness, pointing out specific problems like hairs in the bathroom and dust in certain areas. The older furniture and outdated facilities could benefit from refurbishment to meet modern standards. Despite these areas for improvement, the hotel manages to maintain an acceptable level of cleanliness overall, though attention to detail would greatly enhance guests' experience.

Staff

Palace Hotel & Spa - Termas de Sao Vicente has garnered considerable praise for its exceptional staff. Guests consistently highlight the friendliness, attentiveness, and accommodating nature of the team. Many reviews commend the multilingual capabilities of the staff, which enhances the guest experience despite any language barriers. The reception staff is particularly noted for their kindness and willingness to help. The hotel receives acclaim not only for its superb service but also for excellent facilities, including a beautiful spa that guests find delightful. Visitors also appreciate the quality of food, varied breakfasts, and proper cleaning and maintenance standards. Overall, the hotel's team of dedicated employees contributes significantly to the warm and welcoming atmosphere, making guests' stays memorable and enjoyable.

Spa

Nestled in a tranquil location, the Palace Hotel & Spa - Termas de Sao Vicente boasts a spa that garners enthusiastic praise from its guests, making it a standout feature of their stay. The spa offers exceptional facilities, with an emphasis on its thermal pool, which is often highlighted as a favorite aspect by visitors. Guests commend the quality of the thermal water and describe the overall spa experience as excellent and truly impressive.

The staff at the spa contribute significantly to the positive experience, ensuring guests feel well-attended and relaxed. The spa treatments, including massages and hot tub sessions, receive favorable mentions for their quality and effectiveness. For those exploring beyond the spa, the surrounding area offers convenient options such as a nearby small market, clothing store, bakery, and various dining venues a bit further away.

While the hotel itself receives mixed feedback regarding its need for modern updates, the spa remains a cherished attraction that many believe shines even brighter against the hotel's backdrop. Guests often describe the spa as the highlight of their stay, ranking it as a must-visit for anyone seeking relaxation and rejuvenation. With the added perks of a good breakfast and accommodating staff, the Palace Hotel & Spa presents a soothing retreat for travelers looking to unwind in a serene environment.

4 Star

Palace Hotel & Spa - Termas de Sao Vicente appears to have a significant disconnect between its four-star rating and the expectations that accompany such a classification. Guests consistently indicate that the hotel's facilities and services fall short of four-star standards, with many suggesting the establishment might better align with a two or three-star classification. The infrastructure seems outdated and often neglected, with renovations suggested to breathe new life into the property.

Complaints include malfunctioning amenities such as showers and minibars, and outdated or poorly maintained facilities, like stained bathtubs. The breakfast offerings were criticized for lacking quality and seeming overpriced. Many guests express disappointment, suggesting the establishment does not meet the standards typically associated with a four-star hotel.

Overall, the Palace Hotel & Spa presents a scene stagnated in time, with an urgent need for updates to its infrastructure and quality improvements in its offerings to meet the expectations of its star rating.

No, Palace Hotel & Spa - Termas de Sao Vicente doesn't have any pool.

Yes, a spa is available at Palace Hotel & Spa - Termas de Sao Vicente.

No, Palace Hotel & Spa - Termas de Sao Vicente doesn't allow dogs.

Yes, parking facilities are available at Palace Hotel & Spa - Termas de Sao Vicente.

Yes, Palace Hotel & Spa - Termas de Sao Vicente has a gym.

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