Eastin Hotel Kuala Lumpur
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsEastin Hotel Kuala Lumpur is highly appreciated for its strategic and convenient location near the heart of Petaling Jaya (PJ). Its proximity to major highways, key institutions like the University of Malaya and essential sites like medical hubs and commercial areas make it a preferred choice for both business travelers and those visiting family. The nearby MRT Station offers easy connectivity to other parts of Kuala Lumpur, enhancing its appeal. The surrounding convenience shops and restaurants contribute to its desirability, despite the area becoming quieter after business hours.
The hotel's breakfast experience is generally positive with many guests enjoying the extensive and tasty buffet spread that includes local delights like nasi lemak and chicken curry. While some guests suggested improvements in variety and taste to match the hotel's five-star status, the friendly service during breakfast is often commended.
Dinner options have garnered mixed feedback. While the food, especially the oriental cuisine and room service, is praised for being delicious and satisfying, the hotel could improve by extending the dinner service hours and enriching the menu with desserts and snacks. The Japanese dinner offerings have received special praise.
Rooms at the Eastin Hotel Kuala Lumpur are notable for their spaciousness, cleanliness and comfortable beds, offering good value for money. Although there are mentions of aging furniture and occasional maintenance issues, the rooms generally provide a pleasant and restful environment. Cleanliness is observed in many areas, despite isolated reports of less satisfactory housekeeping.
The staff at Eastin Hotel Kuala Lumpur are frequently lauded for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. Instances of slow check-ins are exceptions rather than the rule and the staff's efforts in resolving issues promptly are widely appreciated.
The hotel offers reliable and strong internet connectivity, though minor issues with the wifi system's occasional disconnections are noted. The outdoor pool, described as well-maintained and clean, is popular despite its small size. COVID-19 precautions with monitored and booked pool sessions are in place, ensuring guest safety.
Parking at the hotel is convenient with ample spaces and complimentary options adding to the positive aspects of guest experiences. The family-friendly environment, accommodating various needs of families with children, is another strong point, making the hotel suitable for family trips.
While the hotel presents itself as a five-star establishment with commendable services and amenities, some reviews suggest that enhancements in room maintenance and staff service could better align the experience with its five-star aspirations. Nonetheless, the Eastin Hotel Kuala Lumpur is highly recommended for business travelers due to its strategic location, accessibility to business districts and efficient facilities catering to professional needs. Overall, the Eastin Hotel Kuala Lumpur provides a comfortable, convenient and friendly environment for a diverse range of guests.
Categories
The hotel's breakfast experience is generally positive with many guests enjoying the extensive and tasty buffet spread that includes local delights like nasi lemak and chicken curry. While some guests suggested improvements in variety and taste to match the hotel's five-star status, the friendly service during breakfast is often commended.
Dinner options have garnered mixed feedback. While the food, especially the oriental cuisine and room service, is praised for being delicious and satisfying, the hotel could improve by extending the dinner service hours and enriching the menu with desserts and snacks. The Japanese dinner offerings have received special praise.
Rooms at the Eastin Hotel Kuala Lumpur are notable for their spaciousness, cleanliness and comfortable beds, offering good value for money. Although there are mentions of aging furniture and occasional maintenance issues, the rooms generally provide a pleasant and restful environment. Cleanliness is observed in many areas, despite isolated reports of less satisfactory housekeeping.
The staff at Eastin Hotel Kuala Lumpur are frequently lauded for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. Instances of slow check-ins are exceptions rather than the rule and the staff's efforts in resolving issues promptly are widely appreciated.
The hotel offers reliable and strong internet connectivity, though minor issues with the wifi system's occasional disconnections are noted. The outdoor pool, described as well-maintained and clean, is popular despite its small size. COVID-19 precautions with monitored and booked pool sessions are in place, ensuring guest safety.
Parking at the hotel is convenient with ample spaces and complimentary options adding to the positive aspects of guest experiences. The family-friendly environment, accommodating various needs of families with children, is another strong point, making the hotel suitable for family trips.
While the hotel presents itself as a five-star establishment with commendable services and amenities, some reviews suggest that enhancements in room maintenance and staff service could better align the experience with its five-star aspirations. Nonetheless, the Eastin Hotel Kuala Lumpur is highly recommended for business travelers due to its strategic location, accessibility to business districts and efficient facilities catering to professional needs. Overall, the Eastin Hotel Kuala Lumpur provides a comfortable, convenient and friendly environment for a diverse range of guests.
Luxury Hotel
This 5-star hotel, located in Selangor, offers comprehensive amenities suitable for both business and leisure. It provides an upscale environment with comfortable accommodations and a range of services.
Hotel near Nightlife Spots
While specific nightlife amenities within the hotel are not detailed, its location in Petaling Jaya provides access to nearby restaurants and entertainment options.
Business Hotel
Offers 9 meeting rooms and a total event space of 14,430 sq. ft, suitable for various business needs. Provides 388 guest rooms and is recognized for its competent business resources and luxurious offerings. It has been recognized as the 'Best Business Hotel' for 4 years straight.
Hotel with Parking
The hotel offers on-site parking. It features good access to local attractions in Petaling Jaya, making it a convenient choice for guests with vehicles.
Accessible Hotel
Eastin Hotel Kuala Lumpur offers accessible rooms designed for guests with disabilities. The hotel ensures wheelchair accessibility in its public spaces and provides accessible restrooms.
Hotel with Gym
This hotel provides a fitness centre with a range of equipment for cardio and strength training. It offers a practical space for guests to stay active during their stay.
5-Star Hotel
Eastin Hotel offers state-of-the-art facilities and spacious rooms. The hotel provides a comfortable retreat for discerning travelers with a blend of luxury and sophistication.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Name of the pool: Swimming Pool/Child friendly
Location of the pool: Outdoor pool
In the pool there is also:
Show more... an area designated for children
Hotel with Tennis Courts
Hotel with Outdoor Pool
Guest Reviews
The Eastin Hotel Kuala Lumpur is praised for its strategic and convenient location, making it a popular choice among guests for various reasons. Situated near the heart of Petaling Jaya (PJ), it is easily accessible and offers quick exits to major highways. Its proximity to essential sites like the University of Malaya, medical hubs and major office areas is a notable advantage for both business travelers and those visiting family nearby.
Public transportation is also within reach with the MRT Station just a short walk away, providing easy connectivity to other parts of Kuala Lumpur. Additionally, the hotel is surrounded by convenience shops and restaurants, although it's worth noting that the area can become quite deserted after business hours.
The hotel's location offers ample parking and caters well to guests attending nearby meetings, training sessions or interviews. While it’s not exactly in the city center of Kuala Lumpur, this is seen as a plus for those seeking a more tranquil stay away from the hustle and bustle. Overall, the Eastin Hotel's location is commended for its convenience, accessibility and strategic positioning, making it a valuable base for diverse travel needs.
Eastin Hotel Kuala Lumpur offers a breakfast experience that has generated mixed reviews from its guests. Most guests commend the extensive variety of the breakfast buffet with many describing it as excellent and tasty. Signature dishes like the delightful nasi lemak and superb chicken curry are particularly praised. The breakfast spread is noted for catering to various tastes with a good selection of foods, pastries and local dishes.
However, some guests feel that the breakfast could be improved, particularly when judged against the hotel's five-star rating. Certain reviews mention that the breakfast buffet doesn't have sufficient variety or that the food options lack taste. Specific complaints highlight the need for more European breakfast choices and a better selection of desserts. There were also occasional issues with the speed of refilling buffet items and a few noted the repetitive nature of the menu across days.
Despite the mixed feedback on variety and taste, many guests still found the breakfast to be good, sufficient and enjoyable. Positive remarks also include the friendly staff and good service provided during breakfast hours. Overall, while there are areas for improvement, the breakfast at Eastin Hotel Kuala Lumpur generally leaves a favorable impression.
The dinner experience at Eastin Hotel Kuala Lumpur has received mixed feedback from guests. Many have praised the delicious food, noting the excellent vegetarian options and commendable oriental cuisine available at night. Room service food has also been highlighted as highly satisfying with some rating it 10 out of 10. The Japanese dinner has been specifically mentioned as awesome, enhancing the overall dining experience.
However, there are areas needing improvement. While some found the dinner to be good, others felt that a few dishes were off. The hotel's restaurant was sometimes unavailable and room service ends relatively early at 10 pm or 11 pm, which may inconvenience late-night diners. Additionally, no desserts and snacks were mentioned, suggesting a limited menu in certain aspects. With proper maintenance and service, these minor setbacks could potentially be addressed to restore the hotel to its former standard.
Travelers have largely praised the rooms at Eastin Hotel Kuala Lumpur for their exceptional spaciousness and cleanliness. Guests frequently highlight the comfortable beds and cozy ambiance, noting that the rooms provide a pleasant and restful environment. The large room sizes, often described as excellent value for money, seem to meet the needs of both families and solo travelers. The hotel provides appropriate facilities such as well-appointed bathrooms and sufficient workspace setups.
However, it's evident that the rooms show signs of aging and occasional maintenance issues. There were mentions of dated furniture, musty smells and instances where the cooling system was inadequate. Cleanliness was another mixed aspect with some guests encountering dust, stains and leftover hair in bathrooms. Despite these drawbacks, many still found the rooms overall to be comfortable and adequate for short stays, appreciating the hotel's good location and friendly service. The complimentary iron, spacious layouts and nice views appear to be additional benefits frequently enjoyed by the guests.
At Eastin Hotel Kuala Lumpur, guests frequently commend the comfort of the beds, describing them as super comfy and extremely comfortable. The rooms, which are often noted for being spacious and clean, benefit from supportive bedding and mattresses. Most reviews highlight the clean and well-stretched bed sheets and comfortably clean mattresses. However, some guests have mentioned that the pillows and beds are sometimes too soft for their liking. Additionally, issues such as unclean bed sheets or a bedding smell have been occasionally noted. Despite these minor setbacks, many guests find the bedding experience at Eastin Hotel Kuala Lumpur to be largely positive, ensuring a restful night's sleep.
The reviews for Eastin Hotel Kuala Lumpur highlight both positive remarks and areas for improvement concerning cleanliness. Many guests found the hotel’s facilities, including the pool, to be clean and well-maintained. Rooms were frequently described as clean, comfortable and spacious. Guests appreciated the prompt response from the staff, notably when issues arose such as a malfunctioning study lamp. Cleanliness in rooms and bathrooms was repeatedly commended with mentions of tidy, neat and well-prepared spaces that make guests feel welcome.
However, several reviews pointed to significant cleanliness issues. Some guests reported dirty towels, musty smells and moldy showers. The lack of maintenance was noted with recurring problems such as dusty carpets, dirty bed sheets and aged room facilities. Other concerns included stained linens, smelly towels and inconsistent housekeeping services. Cockroach sightings and an unpleasant odor in some rooms were also mentioned. The hotel’s overall condition, particularly the carpets and corridors, seemed in need of more thorough attention and cleaning, reflecting some wear and tear over time.
In summary, while many guests appreciated the clean and comfortable environment of their rooms at Eastin Hotel Kuala Lumpur, there were notable issues with maintenance and housekeeping that require attention to ensure a consistently high standard of cleanliness throughout the hotel.
The staff at Eastin Hotel Kuala Lumpur consistently receive high praise for their friendliness, helpfulness and overall welcoming nature. Guests frequently mention that staff members are friendly, kind and go out of their way to assist, contributing positively to the overall hotel experience. Many reviews highlight specific individuals, such as duty managers and housekeepers, for their exceptional service and attentiveness.
While the general sentiment is favorable with comments about the staff being professional, efficient and amiable, there are a few instances where guests encountered issues. These include slow check-in processes and some isolated reports of unprofessional behavior from front desk personnel. Despite these occasional hiccups, the majority of reviews commend the staff for their accommodating hospitality and responsiveness.
Notably, actions like gifting fruit platters and sending apology notes demonstrate the staff's commitment to rectifying issues and ensuring guest satisfaction. Overall, the staff at Eastin Hotel Kuala Lumpur greatly enhance the guest experience through their dedication, warm interactions and professional service.
Eastin Hotel Kuala Lumpur offers a reliable internet experience for its guests, highlighted by good wifi and strong internet connectivity. While the wifi is praised for being strong and stable in most rooms, there are mentions of the system being somewhat outdated and occasional disconnections. Despite this, the hotel provides free wifi and the overall reviews suggest that guests generally enjoy a solid internet connection during their stay.
The pool at Eastin Hotel Kuala Lumpur offers a mixed experience for visitors. While the facilities and general condition of the swimming pool receive good marks, there are some caveats worth noting. The pool is particularly enjoyable for kids, often described as very good despite its small size. It appears to be well-maintained and nice overall, contributing to a satisfactory pool area.
However, there are a few downsides to consider. Guests have noted a lack of staff or lifeguards on site. At times, the pool needed renovations and during some visits, it was entirely closed. The small space of the pool can be a limitation, although it remains decent for a quick dip.
The hotel has implemented strict regulations due to COVID-19 with a guard monitoring the number of guests allowed—15 per session—with a booking system in place. Each room is allocated a one-hour pool session per night to ensure safety and adherence to health guidelines. This system ensures reliable pool service but may also restrict spontaneous access.
Guests have generally positive feedback about the parking options at the Eastin Hotel Kuala Lumpur. The parking situation is described as convenient and easy to access. Several reviewers were pleased with the ample parking spaces available, ensuring that finding a spot is rarely an issue. Many guests appreciated the complimentary parking offered by the hotel, labeling it as both free and well-lit. Additionally, those who did have to pay noted that the charges were more affordable compared to other similar properties, even mentioning specific rates such as RM3 per exit for hotel guests. The convenience and availability of parking seem to contribute positively to the overall guest experience, despite a few mentions of additional costs for certain parking services like valet.
Eastin Hotel Kuala Lumpur receives high praise for its family-friendly environment, making it a suitable choice for family trips and stays. Guests highlight the hotel's excellent family facilities and the accommodating nature of its services for both toddlers and infants. With rooms specifically designed for families, the hotel ensures a comfortable experience for family units, whether a family of four or those traveling with very young children. The child-friendly atmosphere and convenient amenities make it a good option for families attending events or simply seeking a pleasant family getaway.
Eastin Hotel Kuala Lumpur presents itself as a five-star establishment, boasting top-notch services and accommodations that align with such a rating. The property's facilities are described as offering good value for money given its five-star status. However, there's a general consensus that while the amenities are commendable, aspects such as room maintenance and staff friendliness fall short of expectations typically associated with a five-star hotel. Some have noted that the hotel feels more in line with a four-star rating. Overall, while the hotel provides satisfactory services, there is a noticeable gap between the anticipated and actual experience of a premier five-star accommodation.
Eastin Hotel Kuala Lumpur is highly recommended for business travelers, given its strategic location close to business districts and office areas, ensuring convenience for those with professional engagements in the city. Guests appreciate the hotel's proximity to the MRT, making it accessible and efficient for traveling within Kuala Lumpur. The location is particularly advantageous for attendees of nearby business meetings, sometimes even within walking distance from their accommodations.
The hotel caters well to business needs, offering facilities such as interconnecting rooms, which can be beneficial for business groups or families traveling together. Moreover, free entry for business meetings adds an extra layer of convenience for professionals hosting or attending events on site. While some may experience less satisfactory dinner service, the hotel's strengths in location and business-focused amenities make it an ideal choice for business trips.
Eastin Hotel Kuala Lumpur features a well-maintained outdoor swimming pool noted for its cleanliness and ample space. Despite the pandemic, the hotel has implemented precautions, including limited pool sessions and guest monitoring by a guard for safety. Guests appreciate the opportunity to enjoy the pool, highlighting its cleanliness and the hotel's management of pool access. However, there is a suggestion for more variety in the breakfast options. Overall, the outdoor pool provides a pleasant addition to the hotel's amenities.
Eastin Hotel Kuala Lumpur offers a luxurious experience at a reasonable price, making it a great value for a five-star hotel. Guests appreciate the classic hotel feel combined with modern luxuries, noting the high-quality rooms and fittings that enhance the overall experience. While there were mentions of issues such as room noise and staff behavior, the overall consensus points to a positive stay that emphasizes luxury and value.
Location Show Map
Location
Public transportation is also within reach with the MRT Station just a short walk away, providing easy connectivity to other parts of Kuala Lumpur. Additionally, the hotel is surrounded by convenience shops and restaurants, although it's worth noting that the area can become quite deserted after business hours.
The hotel's location offers ample parking and caters well to guests attending nearby meetings, training sessions or interviews. While it’s not exactly in the city center of Kuala Lumpur, this is seen as a plus for those seeking a more tranquil stay away from the hustle and bustle. Overall, the Eastin Hotel's location is commended for its convenience, accessibility and strategic positioning, making it a valuable base for diverse travel needs.
Breakfast
However, some guests feel that the breakfast could be improved, particularly when judged against the hotel's five-star rating. Certain reviews mention that the breakfast buffet doesn't have sufficient variety or that the food options lack taste. Specific complaints highlight the need for more European breakfast choices and a better selection of desserts. There were also occasional issues with the speed of refilling buffet items and a few noted the repetitive nature of the menu across days.
Despite the mixed feedback on variety and taste, many guests still found the breakfast to be good, sufficient and enjoyable. Positive remarks also include the friendly staff and good service provided during breakfast hours. Overall, while there are areas for improvement, the breakfast at Eastin Hotel Kuala Lumpur generally leaves a favorable impression.
Dinner
However, there are areas needing improvement. While some found the dinner to be good, others felt that a few dishes were off. The hotel's restaurant was sometimes unavailable and room service ends relatively early at 10 pm or 11 pm, which may inconvenience late-night diners. Additionally, no desserts and snacks were mentioned, suggesting a limited menu in certain aspects. With proper maintenance and service, these minor setbacks could potentially be addressed to restore the hotel to its former standard.
Rooms
However, it's evident that the rooms show signs of aging and occasional maintenance issues. There were mentions of dated furniture, musty smells and instances where the cooling system was inadequate. Cleanliness was another mixed aspect with some guests encountering dust, stains and leftover hair in bathrooms. Despite these drawbacks, many still found the rooms overall to be comfortable and adequate for short stays, appreciating the hotel's good location and friendly service. The complimentary iron, spacious layouts and nice views appear to be additional benefits frequently enjoyed by the guests.
Beds
Cleanliness
However, several reviews pointed to significant cleanliness issues. Some guests reported dirty towels, musty smells and moldy showers. The lack of maintenance was noted with recurring problems such as dusty carpets, dirty bed sheets and aged room facilities. Other concerns included stained linens, smelly towels and inconsistent housekeeping services. Cockroach sightings and an unpleasant odor in some rooms were also mentioned. The hotel’s overall condition, particularly the carpets and corridors, seemed in need of more thorough attention and cleaning, reflecting some wear and tear over time.
In summary, while many guests appreciated the clean and comfortable environment of their rooms at Eastin Hotel Kuala Lumpur, there were notable issues with maintenance and housekeeping that require attention to ensure a consistently high standard of cleanliness throughout the hotel.
Staff
While the general sentiment is favorable with comments about the staff being professional, efficient and amiable, there are a few instances where guests encountered issues. These include slow check-in processes and some isolated reports of unprofessional behavior from front desk personnel. Despite these occasional hiccups, the majority of reviews commend the staff for their accommodating hospitality and responsiveness.
Notably, actions like gifting fruit platters and sending apology notes demonstrate the staff's commitment to rectifying issues and ensuring guest satisfaction. Overall, the staff at Eastin Hotel Kuala Lumpur greatly enhance the guest experience through their dedication, warm interactions and professional service.
Wi-Fi
Pool
However, there are a few downsides to consider. Guests have noted a lack of staff or lifeguards on site. At times, the pool needed renovations and during some visits, it was entirely closed. The small space of the pool can be a limitation, although it remains decent for a quick dip.
The hotel has implemented strict regulations due to COVID-19 with a guard monitoring the number of guests allowed—15 per session—with a booking system in place. Each room is allocated a one-hour pool session per night to ensure safety and adherence to health guidelines. This system ensures reliable pool service but may also restrict spontaneous access.
Parking
Family
5 Star
Business
The hotel caters well to business needs, offering facilities such as interconnecting rooms, which can be beneficial for business groups or families traveling together. Moreover, free entry for business meetings adds an extra layer of convenience for professionals hosting or attending events on site. While some may experience less satisfactory dinner service, the hotel's strengths in location and business-focused amenities make it an ideal choice for business trips.
Outdoor Pool
Luxury
Yes, Eastin Hotel Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Eastin Hotel Kuala Lumpur.
No, Eastin Hotel Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Eastin Hotel Kuala Lumpur.
Yes, Eastin Hotel Kuala Lumpur has a gym.
Location Show Map
More Options
