Grand Elevation Hotel
Phnom Penh
11.55268000,
104.93230300
,
House G6 G7 G8 Street Sothearos, Sangkat Tonle Basac, Khan Chamkarmon
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Summary of reviewsThe Grand Elevation Hotel in Phnom Penh receives predominantly positive reviews, particularly for its exceptional location, accommodating staff and delightful breakfast offerings.
Positioned centrally, the hotel is near major attractions like the Royal Palace, Independence Monument and Aeon Mall 1, making it an attractive choice for tourists. Guests appreciate the convenience of transportation options such as taxis and tuk-tuks right outside the hotel's main road location, which facilitates easy city exploration.
The breakfast is a standout feature, praised for its variety, taste and value. Guests commend the large buffet that includes both Asian and Western dishes, fresh fruit and delicious coffee. The affordable and hearty breakfast, complemented by attentive service, enhances the overall guest experience.
Guests also frequently mention the comfort and cleanliness of the hotel's rooms. The rooms are generally described as spacious, clean and well-decorated with comfortable beds, good air conditioning and necessary amenities. While there are occasional complaints about room conditions—such as lack of windows, dampness or noise—housekeeping is generally responsive and willing to accommodate room change requests.
Cleanliness throughout the hotel is mostly appreciated, although a few guests have noted issues such as mold, small pests and general neglect in certain areas. Still, many guests praise the daily cleaning, ensuring a pleasant stay.
The hotel's staff is consistently highlighted as one of its best features. Guests describe the staff as helpful, friendly and extremely welcoming. Their ability to handle various requests efficiently—as well as their strong English skills—contributes to a positive stay experience. Specific staff members often receive commendations for their exceptional service.
WiFi at the hotel is another positive aspect frequently mentioned for its speed and reliability. Although there are occasional reports of connectivity issues in some areas, the majority of guests find the service satisfactory.
For families, the hotel offers spacious family rooms that comfortably accommodate up to four people, making it an ideal option for those traveling with children. The convenient and quiet location near parks and shopping centers adds to its appeal for family stays.
Overall, the Grand Elevation Hotel provides a well-rounded experience that combines excellent service, a prime location and comfortable accommodations at a reasonable price. While there are some minor areas for improvement, the hotel's strengths make it a solid choice for visitors to Phnom Penh.
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Positioned centrally, the hotel is near major attractions like the Royal Palace, Independence Monument and Aeon Mall 1, making it an attractive choice for tourists. Guests appreciate the convenience of transportation options such as taxis and tuk-tuks right outside the hotel's main road location, which facilitates easy city exploration.
The breakfast is a standout feature, praised for its variety, taste and value. Guests commend the large buffet that includes both Asian and Western dishes, fresh fruit and delicious coffee. The affordable and hearty breakfast, complemented by attentive service, enhances the overall guest experience.
Guests also frequently mention the comfort and cleanliness of the hotel's rooms. The rooms are generally described as spacious, clean and well-decorated with comfortable beds, good air conditioning and necessary amenities. While there are occasional complaints about room conditions—such as lack of windows, dampness or noise—housekeeping is generally responsive and willing to accommodate room change requests.
Cleanliness throughout the hotel is mostly appreciated, although a few guests have noted issues such as mold, small pests and general neglect in certain areas. Still, many guests praise the daily cleaning, ensuring a pleasant stay.
The hotel's staff is consistently highlighted as one of its best features. Guests describe the staff as helpful, friendly and extremely welcoming. Their ability to handle various requests efficiently—as well as their strong English skills—contributes to a positive stay experience. Specific staff members often receive commendations for their exceptional service.
WiFi at the hotel is another positive aspect frequently mentioned for its speed and reliability. Although there are occasional reports of connectivity issues in some areas, the majority of guests find the service satisfactory.
For families, the hotel offers spacious family rooms that comfortably accommodate up to four people, making it an ideal option for those traveling with children. The convenient and quiet location near parks and shopping centers adds to its appeal for family stays.
Overall, the Grand Elevation Hotel provides a well-rounded experience that combines excellent service, a prime location and comfortable accommodations at a reasonable price. While there are some minor areas for improvement, the hotel's strengths make it a solid choice for visitors to Phnom Penh.
Dog Friendly Hotel
This hotel is pet-friendly, ensuring a comfortable stay for guests and their pets.
3-Star Hotel
This hotel provides comfortable accommodations and essential amenities for a pleasant stay. It features a convenient location, making it easy to explore the surrounding area and access nearby attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Cheap Hotel
Guest Reviews
Situated in the heart of Phnom Penh, the Grand Elevation Hotel boasts an enviable location praised frequently by its guests. The property is ideally close to numerous notable attractions, including the Royal Palace, Independence Monument and Aeon Mall 1. Its central position ensures that many tourist spots, as well as popular dining options and local markets, are just a stone's throw away. The hotel's main road placement makes it easy for guests to find transportation such as taxis or tuk-tuks, facilitating their exploration of the city. In addition to its superb location, the hotel offers clean, spacious rooms with impressive city views, excellent service and a delightful breakfast buffet, making it a highly sought-after accommodation for those visiting Phnom Penh.
The 'Grand Elevation Hotel' consistently receives high praise for its breakfast offerings. Guests highlight the delicious and varied selection available each morning with many appreciating the large buffet that provides a wide range of options to suit different tastes. The breakfast is frequently described as extremely good, fantastic and hearty with specific mentions of delicious coffee and fresh fruit.
Reviewers also note the affordability of the breakfast, emphasizing its value for money. It's mentioned that some dishes are changed daily, keeping the experience fresh and enjoyable. The friendly and helpful staff contribute positively to the breakfast experience, ensuring that guests feel welcome and cared for.
Several reviews compliment the inclusion of both Asian and Western dishes in the breakfast spread, catering to diverse preferences. The buffet-style breakfast is particularly popular, though some guests pointed out limited Western options. Despite this, the overall sentiment remains positive with many guests recommending the breakfast for its comprehensive and tasty selection.
In summary, the Grand Elevation Hotel’s breakfast receives commendations for its variety, taste and value, complemented by attentive service and an inviting atmosphere, making it a highlight of guests' stays.
The reviews for the rooms at Grand Elevation Hotel highlight a mix of positive and negative experiences. Many guests appreciated the spacious, clean and well-decorated rooms with comfortable, clean beds. Several comments emphasized that the rooms were large, bright and had good air conditioning and necessary amenities. The hotel’s strategic location near the royal palace, great restaurants and shopping was also often praised.
On the downside, several reviews mentioned issues such as a lack of windows in certain rooms, mold, strange smells and occasional pests like cockroaches and mosquitoes. Some guests found their rooms damp or noisy and there were instances where rooms did not match the pictures provided online. Despite this, the housekeeping generally received good remarks for keeping the rooms clean and changing rooms upon request.
Overall, while the hotel has comfortable and reasonable rooms for the price, potential guests should be mindful of varying room conditions and the risk of noise or lack of ventilation in some rooms.
At the Grand Elevation Hotel, many guests praised the comfort and cleanliness of the beds. Descriptions such as comfortable, cozy and spacious were frequently used, highlighting the quality of the mattresses and bedding provided. Positive remarks about having a good night's sleep and finding the beds comfortable and soft were common. Some reviews even mentioned the beds being among the best with one describing it as having the best mattress in Cambodia.
However, not all feedback was glowing. A few guests experienced issues, such as one bed completely collapsing and others describing the beds as hard and uncomfortably firm. Despite these occasional negative points, the overall consensus suggests that Grand Elevation Hotel generally offers a good sleeping experience with comfortable and clean beds.
While there were some concerns about occasional noise, the majority of the comments emphasized the comfortable sleeping arrangements, making the hotel a solid choice for a restful night at a reasonable price.
Located conveniently close to major tourist attractions and a nearby mall, the Grand Elevation Hotel has garnered mixed reviews regarding its cleanliness. Many guests appreciated the cleanliness of the rooms and bathrooms, frequently highlighting that the hotel is very clean and the staff exceptionally friendly and helpful. The rooms are described as spacious and some offer a nice city view, bolstering the overall appeal.
There are consistent mentions of the hotel rooms being cleaned daily with particular praise for the clean shared bathroom and hot shower facilities. The friendly and attentive staff further elevate the experience, assisting guests with their travel needs and providing full help.
However, some aspects of the hotel's cleanliness have been points of contention. A few reviews mentioned issues such as damp rooms, small bugs, cockroaches, dust and general neglect in certain areas like the floors and breakfast space. Some guests noted specific cleanliness lapses, including stains on sheets and mold in the bathroom.
In summary, while many visitors enjoy the cleanliness, service and strategic location of the Grand Elevation Hotel, there are occasional concerns about the overall upkeep and thoroughness of cleaning in some areas.
At the Grand Elevation Hotel, guests found their stay significantly enhanced by the exceptional staff. Descriptions like helpful, friendly, kind and extremely welcoming dominate the feedback, highlighting the staff's exceptional service. Guests frequently mentioned the staff's ability to assist with a range of needs, from finding parking spots and handling luggage, to accommodating requests for document printing and room upgrades.
The reception team, in particular, received high praise for their attentiveness and availability. Guests appreciated the superb level of English spoken by the staff, which made communication easy. The manager presiding over the morning buffet was noted for being especially nice, adding a personal touch to meals that, although not fancy, were deemed sufficient and good.
Several reviews highlighted the extreme kindness and politeness of the team with some singling out specific staff members like "Him," who were particularly helpful. The room service was especially praised for its efficiency and the personal care provided, such as helping with luggage post-checkout and providing water upon request.
Though there was a minor mention of unfriendly staff, this was an outlier in an otherwise glowing array of compliments. Overall, the excellent and accommodating staff, combined with their friendliness and readiness to help, were consistently mentioned as the standout feature of the Grand Elevation Hotel.
The WiFi experience at the Grand Elevation Hotel appears to be varied with several guests praising it for its speed and reliability. Many guests highlighted that the WiFi was very fast, good and provided strong internet connections, making it easy to stay connected throughout their stay. There were also mentions of the WiFi running well and being available for free, which enhanced the overall stay experience. Positive remarks were noted about both the WiFi and the hotel's convenient location.
However, not all reviews were positive. Some guests reported issues with slow internet speeds and connectivity problems, particularly in certain areas of the hotel, such as the fourth floor and specific rooms. A few reviews mentioned that the WiFi did not work properly or was completely unavailable at times. Despite these occasional issues, many guests still found the WiFi service to be of good quality.
Grand Elevation Hotel in Phnom Penh is well-regarded for its family-friendly accommodations. Many guests appreciated the family rooms, which are spacious and comfortably accommodate up to four people with three beds, making it a perfect setup for families. Families have highlighted the convenience of the hotel's location, nestled in a quiet area yet close to a large shopping center and a public park, ideal for family outings. Despite one less favorable comment about an unsatisfactory family experience, the majority find the hotel to be a great option for families due to its reasonable pricing and ample room space. The family rooms come with large bay windows, contributing to a pleasant and airy atmosphere, adding to the overall appeal for a perfect family stay.
The Grand Elevation Hotel offers a convenient location close to local attractions, making it a practical choice for travelers. Guests appreciate the spacious rooms and good breakfast, adding to the overall positive experience. The friendly and helpful staff have left a good impression on visitors, contributing to a pleasant stay. The hotel is generally seen as a competent three-star facility that balances cost with what is provided. However, some guests felt that certain aspects of comfort did not fully meet three-star standards. Despite these mixed views, many would consider staying again due to its value for money.
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Breakfast
Reviewers also note the affordability of the breakfast, emphasizing its value for money. It's mentioned that some dishes are changed daily, keeping the experience fresh and enjoyable. The friendly and helpful staff contribute positively to the breakfast experience, ensuring that guests feel welcome and cared for.
Several reviews compliment the inclusion of both Asian and Western dishes in the breakfast spread, catering to diverse preferences. The buffet-style breakfast is particularly popular, though some guests pointed out limited Western options. Despite this, the overall sentiment remains positive with many guests recommending the breakfast for its comprehensive and tasty selection.
In summary, the Grand Elevation Hotel’s breakfast receives commendations for its variety, taste and value, complemented by attentive service and an inviting atmosphere, making it a highlight of guests' stays.
Rooms
On the downside, several reviews mentioned issues such as a lack of windows in certain rooms, mold, strange smells and occasional pests like cockroaches and mosquitoes. Some guests found their rooms damp or noisy and there were instances where rooms did not match the pictures provided online. Despite this, the housekeeping generally received good remarks for keeping the rooms clean and changing rooms upon request.
Overall, while the hotel has comfortable and reasonable rooms for the price, potential guests should be mindful of varying room conditions and the risk of noise or lack of ventilation in some rooms.
Beds
However, not all feedback was glowing. A few guests experienced issues, such as one bed completely collapsing and others describing the beds as hard and uncomfortably firm. Despite these occasional negative points, the overall consensus suggests that Grand Elevation Hotel generally offers a good sleeping experience with comfortable and clean beds.
While there were some concerns about occasional noise, the majority of the comments emphasized the comfortable sleeping arrangements, making the hotel a solid choice for a restful night at a reasonable price.
Cleanliness
There are consistent mentions of the hotel rooms being cleaned daily with particular praise for the clean shared bathroom and hot shower facilities. The friendly and attentive staff further elevate the experience, assisting guests with their travel needs and providing full help.
However, some aspects of the hotel's cleanliness have been points of contention. A few reviews mentioned issues such as damp rooms, small bugs, cockroaches, dust and general neglect in certain areas like the floors and breakfast space. Some guests noted specific cleanliness lapses, including stains on sheets and mold in the bathroom.
In summary, while many visitors enjoy the cleanliness, service and strategic location of the Grand Elevation Hotel, there are occasional concerns about the overall upkeep and thoroughness of cleaning in some areas.
Staff
The reception team, in particular, received high praise for their attentiveness and availability. Guests appreciated the superb level of English spoken by the staff, which made communication easy. The manager presiding over the morning buffet was noted for being especially nice, adding a personal touch to meals that, although not fancy, were deemed sufficient and good.
Several reviews highlighted the extreme kindness and politeness of the team with some singling out specific staff members like "Him," who were particularly helpful. The room service was especially praised for its efficiency and the personal care provided, such as helping with luggage post-checkout and providing water upon request.
Though there was a minor mention of unfriendly staff, this was an outlier in an otherwise glowing array of compliments. Overall, the excellent and accommodating staff, combined with their friendliness and readiness to help, were consistently mentioned as the standout feature of the Grand Elevation Hotel.
Wi-Fi
However, not all reviews were positive. Some guests reported issues with slow internet speeds and connectivity problems, particularly in certain areas of the hotel, such as the fourth floor and specific rooms. A few reviews mentioned that the WiFi did not work properly or was completely unavailable at times. Despite these occasional issues, many guests still found the WiFi service to be of good quality.
Family
3 Star
No, Grand Elevation Hotel doesn't have any pool.
No, a spa isn't available at Grand Elevation Hotel.
Yes, Grand Elevation Hotel welcomes dogs.
No, parking facilities aren't available at Grand Elevation Hotel.
No, Grand Elevation Hotel doesn't have a gym.
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