New England Guest House by Ilawu
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Summary of reviewsNew England Guest House by Ilawu in Pietermaritzburg offers a prime location that guests have found highly convenient and safe. It is situated near a mall, restaurants and the N3 highway, making it an excellent base for exploring local attractions like Golden Horse Casino. The property's secure parking and free Wi-Fi enhance the convenience for travelers. Visitors have praised the tranquil, clean surroundings and appreciate the balance between being close to shopping centers and food outlets.
Guests have generally had a positive experience with the breakfast at New England Guest House. Many have described the meals as nice, scrumptious and varied with some even calling it the highlight of their stay. Friendly service and the ability to cater to dietary needs further enhance the breakfast experience. Despite some minor issues like limited selection and occasional service lapses, the overall sentiment is that the breakfast offering is enjoyable and worth the value.
When it comes to the rooms, opinions are more mixed. Many guests have found the rooms to be clean, comfortable and well-equipped with convenient amenities like irons and ironing tables. Positive remarks often include the pleasant decorations and spacious bathrooms in some rooms. However, issues like smaller-than-expected room sizes and occasional maintenance problems have been noted. Some guests also pointed out the absence of basic facilities like microwaves, which affected their overall convenience.
The property is consistently praised for its cleanliness, both in the rooms and common areas. Guests have highlighted the immaculate linen and the fresh, pleasant scent throughout the grounds. The swimming pool area, despite needing occasional improvement, generally receives positive remarks for its tidiness. The overall atmosphere is described as peaceful and inviting, contributing to a comfortable stay.
The staff at New England Guest House by Ilawu are frequently highlighted as a standout feature. Described as friendly, welcoming and helpful, the staff leave a lasting positive impression on guests. The ease of checking in and out, coupled with exceptional customer service from specific staff members, enhances the overall experience. The dedication and professionalism of the team greatly contribute to making guests feel at home.
The pool area is another appreciated amenity. Described as lovely and clean, the space serves as a beautiful spot for relaxation and is well-lit for outdoor activities. Although there are occasional concerns about cleanliness, the pool area, along with the braai (barbecue) facilities, adds to the property's appeal.
Overall, 'New England Guest House by Ilawu' offers a well-located, clean and comfortable stay with excellent staff service and enjoyable amenities, although some room and bedding issues might need addressing. Guests generally leave with a positive impression, appreciating the value for money the guest house provides.
Categories
Guests have generally had a positive experience with the breakfast at New England Guest House. Many have described the meals as nice, scrumptious and varied with some even calling it the highlight of their stay. Friendly service and the ability to cater to dietary needs further enhance the breakfast experience. Despite some minor issues like limited selection and occasional service lapses, the overall sentiment is that the breakfast offering is enjoyable and worth the value.
When it comes to the rooms, opinions are more mixed. Many guests have found the rooms to be clean, comfortable and well-equipped with convenient amenities like irons and ironing tables. Positive remarks often include the pleasant decorations and spacious bathrooms in some rooms. However, issues like smaller-than-expected room sizes and occasional maintenance problems have been noted. Some guests also pointed out the absence of basic facilities like microwaves, which affected their overall convenience.
The property is consistently praised for its cleanliness, both in the rooms and common areas. Guests have highlighted the immaculate linen and the fresh, pleasant scent throughout the grounds. The swimming pool area, despite needing occasional improvement, generally receives positive remarks for its tidiness. The overall atmosphere is described as peaceful and inviting, contributing to a comfortable stay.
The staff at New England Guest House by Ilawu are frequently highlighted as a standout feature. Described as friendly, welcoming and helpful, the staff leave a lasting positive impression on guests. The ease of checking in and out, coupled with exceptional customer service from specific staff members, enhances the overall experience. The dedication and professionalism of the team greatly contribute to making guests feel at home.
The pool area is another appreciated amenity. Described as lovely and clean, the space serves as a beautiful spot for relaxation and is well-lit for outdoor activities. Although there are occasional concerns about cleanliness, the pool area, along with the braai (barbecue) facilities, adds to the property's appeal.
Overall, 'New England Guest House by Ilawu' offers a well-located, clean and comfortable stay with excellent staff service and enjoyable amenities, although some room and bedding issues might need addressing. Guests generally leave with a positive impression, appreciating the value for money the guest house provides.
Bed & Breakfast with Free Wi-Fi
Located in Pietermaritzburg, New England Guest House by Ilawu offers free Wi-Fi to its guests. The guest house ensures guests can stay connected.
Bed & Breakfast with Parking
This guest house offers parking facilities. The location is convenient and parking is available.
Cheap Bed & Breakfast
Provides a budget-friendly bed and breakfast option. Caters to travelers seeking affordable and comfortable lodging. Includes breakfast and basic amenities.
3-Star Bed & Breakfast
This guest house provides basic accommodation. It serves as a functional option for travelers seeking a straightforward place to stay.
Bed & Breakfast with Swimming Pool
Outdoor Pool
Small Bed & Breakfast
Bed & Breakfast with Outdoor Pool
Guest Reviews
New England Guest House by Ilawu boasts a prime, convenient location that consistently impresses its guests. Situated within walking distance to the mall and close to good restaurants, the property ensures easy access to various amenities. The surrounding area is noted for its safety, tranquility and cleanliness, inspiring a sense of security and comfort.
The hotel's proximity to the N3 highway and central attractions like the Golden Horse Casino offers added convenience, making it an excellent base for exploring the region. Secure parking and free Wi-Fi are some of the facilities that enhance the overall convenience of the location.
Guests have praised the property's easy-to-find location, quiet environment and the balance of being close to both shopping centers and food outlets, ensuring they have everything they need within reach. The centralized and well-situated setting of the guest house in Pietermaritzburg, coupled with value for money, makes it a favored choice for travelers.
Guests at the New England Guest House by Ilawu have shared a variety of opinions regarding the breakfast experience. On the whole, the feedback has been largely positive with numerous mentions of the breakfast being nice, scrumptious and superb. Many reviews highlighted the excellent variety of food and praised its value for money. Some guests even described their breakfast as amazing and their highlight of the stay with everything down to the toast being delicious. The friendly atmosphere and warm service provided by the staff also received favorable mentions.
However, there were a few areas of concern noted by guests. Some felt that the breakfast selection was limited and a Full English Breakfast was once served cold. Indoor seating space was mentioned as limited with outdoor areas being unavailable due to cleanliness issues. Specific complaints included dissatisfaction with the pool's cleanliness and service issues, such as missing food items and subpar Wi-Fi and TV connectivity.
Despite these criticisms, the overall sentiment leans towards a positive breakfast experience with guests appreciating options like room service, catering for dietary needs and the convenience of a timely meal. The combination of good food, friendly staff and a pleasant environment seems to have left a positive impression on many visitors.
The reviews for the rooms at New England Guest House by Ilawu present a mixed experience for guests. On the positive side, many guests found the rooms to be clean, comfortable and well-equipped. The amenities, including an iron and ironing table, are noted as convenient and the decorations add a pleasant touch. Some guests specifically mentioned loving their room, appreciating the cleanliness of the linen and overall property and enjoying the spaciousness and sizeable bathrooms in certain rooms.
However, consistent feedback points to the rooms being smaller than expected with several guests highlighting the discrepancy between the advertised size and reality. There were also issues with room maintenance, such as a non-functioning fridge, a problematic bathroom door and occasional moisture and cleanliness concerns in the bathrooms. Additionally, some rooms lacked basic facilities like a microwave, plates and a bathroom mat, which affected the overall convenience for some visitors.
While the property has its appeal with cozy and well-equipped rooms for some, the recurring issues of small room size and occasional maintenance problems are something to be mindful of when booking.
Visitors to 'New England Guest House by Ilawu' have shared mixed experiences regarding the comfort and quality of the beds. While some guests found the beds big and comfortable, others reported significant discomfort. Complaints included old, hard and unstable beds with some specific mentions of issues such as missing support cones and stained mattress protectors. Additionally, guests found the pillows to be overly firm, more suited for decorative purposes rather than sleeping. There were also concerns about the cleanliness of the bed linens and blankets, noting that they were sometimes unpleasantly stained or unclean. Despite these issues with the bedding, travelers appreciated other aspects of their stay, often highlighting the excellence of the staff's service.
Nestled in a convenient location, New England Guest House by Ilawu is frequently praised for its high standards of cleanliness and overall neatness. The property impresses with its well-maintained grounds and a tranquil atmosphere that invites relaxation. Guests have consistently highlighted the cleanliness of the rooms and common areas with particular commendations for the immaculate linen and the refreshing, pleasant scent throughout the property.
The swimming pool area, though noted by one guest as needing improvement, generally receives positive remarks for its tidiness. Both the interior and exterior spaces are kept in excellent condition, contributing to the peaceful and comfortable vibe experienced by visitors.
The friendly, welcoming staff further enhance the appeal, ensuring a warm and satisfactory stay for all guests. Despite some minor drawbacks like the compact room sizes and awkward bathroom door arrangements, the overall guest sentiment underscores the property's dedication to cleanliness and guest comfort.
New England Guest House by Ilawu boasts an overwhelmingly positive assessment of its staff, described consistently as friendly, welcoming and helpful. Guests frequently highlight the ease of checking in, coupled with exemplary customer service from professionals like Mafuthi, Phili and Slindo, whose passionate service left a lasting impression. Special mentions of Nomcebo further underscore the high-quality interaction guests can expect with her and other receptionists being noted for their exceptional attentiveness.
Throughout numerous assessments, the friendliness, politeness and professionalism of the staff maintained a high standard. This positive rapport extends to their problem-solving skills, hospitality from check-in to checkout and overall conduct, contributing significantly to the guest experience. Although there was a solitary mention of an unfriendly staff member, the overwhelming majority of feedback paints a picture of a team dedicated to making guests feel at home. Visitors highly appreciate the warmth and help provided, making the customer service at New England Guest House by Ilawu a standout feature.
Guests consistently highlight the pool area at New England Guest House by Ilawu as a key feature of their stay. Many describe the pool as lovely, clean and a beautiful spot to enjoy. The area is also noted for its good lighting, making it suitable for outdoor work or breakfast. Additionally, there is a nice braai (barbecue) area by the pool, enhancing the overall appeal of the space. However, some guests have noted that the pool occasionally needs more attention to cleanliness, indicating mixed reviews on its maintenance. Overall, the pool and its surrounding facilities are generally appreciated and seen as inviting.
Location Show Map
Location
The hotel's proximity to the N3 highway and central attractions like the Golden Horse Casino offers added convenience, making it an excellent base for exploring the region. Secure parking and free Wi-Fi are some of the facilities that enhance the overall convenience of the location.
Guests have praised the property's easy-to-find location, quiet environment and the balance of being close to both shopping centers and food outlets, ensuring they have everything they need within reach. The centralized and well-situated setting of the guest house in Pietermaritzburg, coupled with value for money, makes it a favored choice for travelers.
Breakfast
However, there were a few areas of concern noted by guests. Some felt that the breakfast selection was limited and a Full English Breakfast was once served cold. Indoor seating space was mentioned as limited with outdoor areas being unavailable due to cleanliness issues. Specific complaints included dissatisfaction with the pool's cleanliness and service issues, such as missing food items and subpar Wi-Fi and TV connectivity.
Despite these criticisms, the overall sentiment leans towards a positive breakfast experience with guests appreciating options like room service, catering for dietary needs and the convenience of a timely meal. The combination of good food, friendly staff and a pleasant environment seems to have left a positive impression on many visitors.
Rooms
However, consistent feedback points to the rooms being smaller than expected with several guests highlighting the discrepancy between the advertised size and reality. There were also issues with room maintenance, such as a non-functioning fridge, a problematic bathroom door and occasional moisture and cleanliness concerns in the bathrooms. Additionally, some rooms lacked basic facilities like a microwave, plates and a bathroom mat, which affected the overall convenience for some visitors.
While the property has its appeal with cozy and well-equipped rooms for some, the recurring issues of small room size and occasional maintenance problems are something to be mindful of when booking.
Beds
Cleanliness
The swimming pool area, though noted by one guest as needing improvement, generally receives positive remarks for its tidiness. Both the interior and exterior spaces are kept in excellent condition, contributing to the peaceful and comfortable vibe experienced by visitors.
The friendly, welcoming staff further enhance the appeal, ensuring a warm and satisfactory stay for all guests. Despite some minor drawbacks like the compact room sizes and awkward bathroom door arrangements, the overall guest sentiment underscores the property's dedication to cleanliness and guest comfort.
Staff
Throughout numerous assessments, the friendliness, politeness and professionalism of the staff maintained a high standard. This positive rapport extends to their problem-solving skills, hospitality from check-in to checkout and overall conduct, contributing significantly to the guest experience. Although there was a solitary mention of an unfriendly staff member, the overwhelming majority of feedback paints a picture of a team dedicated to making guests feel at home. Visitors highly appreciate the warmth and help provided, making the customer service at New England Guest House by Ilawu a standout feature.
Pool
Yes, New England Guest House by Ilawu has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at New England Guest House by Ilawu.
No, New England Guest House by Ilawu doesn't allow dogs.
Yes, parking facilities are available at New England Guest House by Ilawu.
No, New England Guest House by Ilawu doesn't have a gym.
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