QTEN CASINO

Pietermaritzburg -29.61340900, 30.40072000 , 3 Allison Road (Show on Map)


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Summary of reviewsQTEN CASINO is situated in a prime location that guests frequently commend for its convenience and tranquil surroundings. The casino provides easy accessibility to local attractions, particularly the Golden Horse Casino, making it an ideal spot for both leisure and business travelers.

The staff at QTEN CASINO earn high praise for their friendliness and commitment to creating a welcoming and homely atmosphere. Visitors consistently highlight the staff’s helpfulness and remarkable hospitality, which greatly enhances the guest experience.

While there are positive notes about the welcoming service and convenient location, the hotel experiences mixed reviews concerning room conditions and cleanliness. Guests appreciate the basic amenities such as fridges and TVs, along with quietness at night. However, room and bedding comfort face criticism, with issues like hard mattresses and worn-out pillows affecting sleep quality. Moreover, privacy concerns due to closely positioned rooms are noted, along with some disappointment regarding the absence of expected amenities like kettles and toiletries.

Cleanliness is another area that requires attention. While bedding cleanliness and a few hospitality aspects were positively noted, recurring concerns about general hygiene persist, including reports of dirty walls and bathrooms. Guests have expressed dissatisfaction with housekeeping standards, indicating that overall cleanliness fails to meet expectations.

In summary, QTEN CASINO thrives in offering a superbly located venue with exceptional staff service. Nevertheless, addressing areas like room comfort and hygiene standards could significantly enhance the overall guest experience.
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Room Types
Double Room with Private Bathroom The double room provides a dining area, a wardrobe, as well as a private bathroom featuring a shower and slippers. Boasting a balcony, this double room also offers an electric kettle and a flat-screen TV. The unit offers 1 bed.

Double Room Providing free toiletries, this double room includes a shared bathroom with a shower and slippers. The double room is equipped with a flat-screen TV, air conditioning, a wardrobe, as well as an electric kettle. The unit offers 1 bed.

Deluxe Double Room Offering free toiletries, this double room includes a private bathroom with a shower and slippers. This double room has a wardrobe, an electric kettle and a flat-screen TV. The unit has 1 bed.

Deluxe Family Room Featuring free toiletries, this family room includes a private bathroom with a shower and slippers. This family room has a wardrobe, an electric kettle and a flat-screen TV. The unit has 4 beds.

Family Room with Shared Bathroom Offering free toiletries, this family room includes a shared bathroom with a bath, a shower and slippers. Boasting a terrace, this family room also offers a wardrobe, an electric kettle and a flat-screen TV. The unit has 4 beds.

Superior Queen Room The unit offers 1 bed.

Guest Reviews
Location
QTEN CASINO boasts an excellent location that guests consistently praise for its convenience and accessibility. Nestled in a safe and peaceful neighborhood, it offers a delightful balance of serenity and proximity to key attractions. The venue's placement is particularly ideal for those who want to be near the Golden Horse Casino, as it's just around the corner and easy to locate off the main street. The area itself is well-regarded, adding to the charm of the stay. Whether visitors are in town for business or pleasure, QTEN CASINO's setting provides a perfect anchor point within the city, aligning seamlessly with expectations set by its map location.

Rooms
QTEN Casino offers rooms that are clean, and guests appreciate the welcoming staff and convenient location near the mall. The rooms come equipped with fridges, TVs featuring movie channels, and bathrooms, providing some essential amenities for a comfortable stay. However, there are several areas where the hotel falls short of expectations. Many guests find the rooms small and uncomfortable, with issues such as worn-out pillows and uncomfortable foam mattresses affecting their sleep quality. Privacy can be a concern due to the rooms being closely positioned to each other.

The absence of basic items like kettles, irons, and toiletries such as soap, body lotions, and tissues can be disappointing for travelers expecting more comprehensive amenities. Furthermore, the hotel's advertising does not always align with what guests encounter upon arrival, leading to dissatisfaction. Some rooms are described as smelly, poorly lit, and noisy, with guests reporting issues like dirty sheets and blankets, lack of clean bedding, and issues with bathroom cleanliness. A few guests have mentioned that bathrooms are shared and can be a source of disturbance.

Despite these concerns, quietness at night is noted as a benefit, providing a peaceful atmosphere for rest. Nonetheless, improvements in room maintenance and a more accurate depiction of amenities would enhance the overall guest experience at QTEN Casino.

Beds
QTEN Casino hotel seems to struggle with providing guests a comfortable sleep experience. Several reviews emphasize the discomfort of the beds; they are often described as stiff and hard, leading to overall dissatisfaction. The mattresses appear to be foam and don't meet guests' comfort expectations. Bedding issues are also highlighted, with guests noting that the sheets and bed covers are not renewed, and in some instances, they appear dull, unclean, or even dirty. Pillow quality is another concern, as they are described as worn out and unpleasant. Overall, it seems that the sleeping accommodations at the hotel could benefit from significant improvements to enhance guest comfort.

Cleanliness
QTEN CASINO has received a mix of reviews, with some guests finding praise-worthy elements during their stay. Particularly, the cleanliness of bedding and the level of hospitality have been highlighted as excellent, suggesting that some aspects of the hotel do strive to meet guest expectations. However, the overall cleanliness of the hotel leaves much to be desired. Reports of dirty walls, unclean bathrooms, and an unpleasant smell suggest that housekeeping standards could use significant improvement. Guests have consistently pointed out that the hygiene in various areas—such as the bathroom, kitchen, and even the carpets—needs immediate attention. Several reviews also mention that the online images of the hotel do not accurately reflect its current condition. Adding to the discomfort are issues with noise, a lack of privacy due to shared facilities, and missing essentials like towels and tissues. There have also been complaints about the lack of cleaning services during extended stays, with sheets and bathrooms going unattended for days. Overall, while there are positive remarks about certain aspects like the bedding and hospitality, the general state of cleanliness appears to be a major concern for visitors.

Staff
At QTEN Casino, the staff consistently receives high praise for their friendliness and hospitality, creating a warm and welcoming atmosphere for guests. Many reviews highlight the staff's helpfulness and professionalism, with particular commendation for their ability to make the experience feel homely. The owners are noted for their exceptional welcoming nature, contributing positively to the overall guest experience.

However, a few concerns were mentioned, such as some staff members being noisy and a couple of instances of perceived rudeness. Nonetheless, the overwhelming sentiment is that the staff at QTEN Casino go out of their way to ensure a positive visit, with their friendly and pleasant demeanor being a standout feature for many guests.


No, QTEN CASINO doesn't have any pool.

No, a spa isn't available at QTEN CASINO.

No, QTEN CASINO doesn't allow dogs.

Yes, parking facilities are available at QTEN CASINO.

No, QTEN CASINO doesn't have a gym.

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