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Summary of reviewsGreenTree Inn & Suites Pinetop garners positive reviews from guests, emphasizing a conveniently serene location, commendable amenities and attentive service. Nestled among the trees, the hotel strikes a balance between peaceful retreat and easy access to local attractions, dining, shopping and entertainment. Its proximity to the White Mountains and significant venues like Woodland Lake’s softball fields makes it an excellent base for outdoor adventures and events. Guests particularly appreciate the nearby restaurants, bars and grocery stores, enhancing the overall convenience.
The complimentary breakfast receives high marks with guests lauding its variety and quality. The hot, hearty offerings and efficient service contribute to a satisfying morning meal, despite occasional calls for more variety and minor supply issues after 8am.
Rooms are noted for their cleanliness, spaciousness and comfort with many guests finding the beds particularly restful. The modern amenities and quiet surroundings complement the overall room quality. Minor drawbacks include some rooms feeling dated or having musty smells, but these issues are mostly overshadowed by the general sense of cleanliness and comfort.
Cleanliness extends throughout the hotel with the building and property consistently described as well-maintained and quiet. Staff members are frequently praised for their friendliness and efficiency, going out of their way to ensure a pleasant stay. Specific employees, such as bar staff member Jerod, receive commendations for their exceptional service.
The indoor pool and hot tub are popular amenities, appreciated for their cleanliness and warmth. While there have been occasional maintenance issues and closures, the overall sentiment toward these facilities remains positive. Beds, for the most part, are well-received, though a few guests noted issues with mattress comfort or outdated pillows.
Overall, GreenTree Inn & Suites Pinetop stands out as a reliable, clean and comfortable choice for travelers, offering a well-rounded and enjoyable stay in a scenic, convenient location. Show more
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Categories
Business Hotel
While specific amenities are not listed, GreenTree Inn & Suites often cater to business travelers with services like free WiFi.
Accessible Hotel
This hotel provides accessible rooms, including those with roll-in showers. It features accessible elevators, an accessible exercise facility, accessible meeting rooms, accessible parking, and accessible routes from the public entrance to guestrooms and the registration area.
Hotel with Swimming Pool
Indoor Pool
Hotel with Indoor Pool
Room Types
Executive King Room - Non-SmokingRoom offers a sofa bed, a cable TV with extended film channels, a microwave, a fridge and tea/coffee-making facilities.
Queen Room with Two Queen Beds - Non-SmokingRoom offers a cable TV with extended film channels, a microwave, a fridge and tea/coffee-making facilities.
King Room - Non-SmokingRoom offers a cable TV with extended film channels, a microwave, a fridge and tea/coffee-making facilities.
King Room with Roll In Shower - Disability Access/Non-SmokingThis accessible room offers a roll in shower.
Queen Room - Disability AccessThis accessible room offers a roll in shower.
King Room - Disability AccessThis accessible room offers a bathtub.
Guest Reviews
8.0
Very Good
Location
GreenTree Inn & Suites Pinetop boasts an impressive and convenient location that guests consistently appreciate. Nestled among the trees, the hotel offers a serene environment while being central to various attractions and activities. Its proximity to the White Mountains and Pinetop makes it an excellent base for outdoor explorations. Visitors have noted that the hotel is easily accessible from the main street and is perfectly situated for dining, shopping and entertainment with numerous restaurants, bars and grocery stores within walking distance. The location also proves highly convenient for those attending events at local venues such as the softball fields at Woodland Lake.
The surrounding area is loved by many and the location's convenience is highlighted by its closeness to the hospital and other essential offices. Guests have praised the ease of getting to and from various attractions and activities, ensuring a hassle-free trip. Additionally, the hotel's gathering areas, including one with a fireplace, offer cozy spots to unwind, further enhancing the overall guest experience.
Breakfast
GreenTree Inn & Suites Pinetop receives positive feedback for its breakfast offerings, frequently described as good, very good or even excellent. Guests praise the hot and complimentary nature of the breakfast, appreciating the great variety and many options available daily. Some highlight the hearty and filling qualities and commend the hotel's efforts to maintain a sanitized and efficient breakfast service even during challenging times. The coffee also receives favorable mentions.
However, some guests feel that the breakfast could benefit from more variety and additional items such as a waffle machine. A few found it somewhat bland or lacking in choices and instances of food running short after 8am have been noted. Despite these minor criticisms, the overall consensus highlights a satisfying and enjoyable dining experience with the staff earning kudos for their friendliness and service.
Rooms
GreenTree Inn & Suites Pinetop offers guests a generally clean and comfortable experience with several positive remarks about the accommodations. Many guests highlighted the cleanliness of the rooms, noting that they were well-maintained and tidy. The spaciousness of the rooms also received praise, providing ample space for relaxation. Beds were repeatedly described as comfortable with nice bedding, contributing to a restful stay.
The hotel amenities in the rooms added to the overall comfort with guests appreciating the modern features and the quiet, serene surroundings. The bathrooms, in particular, were mentioned as being good and spacious, complementing the overall room quality.
However, there were some areas for improvement noted by guests. Some rooms appeared old and musty with outdated decor that did not match the pictures portrayed online. A few guests experienced unpleasant smells in their rooms and issues with bed comfort varied with some beds feeling too soft or squeaky. Additionally, certain room locations, such as those near the lobby, were less desirable due to noise or accessibility issues.
Despite these drawbacks, the property itself was well taken care of and offered a good value for the price, making it a generally favorable option for a comfortable stay in Pinetop.
Beds
Visitors to GreenTree Inn & Suites Pinetop generally found the beds to be quite comfortable, frequently describing them as comfy and even very comfortable. A few guests noted that the mattresses and pillows seemed outdated with some mentioning the springy nature of the beds, which impacted their sleep quality. Despite these comments, many guests still reported sleeping well and appreciated the comfort provided by the beds and pillows. While some found the beds a bit too soft, the consensus remains largely positive regarding the comfort of the bedding.
Cleanliness
GreenTree Inn & Suites Pinetop receives high marks for cleanliness from its guests. Visitors frequently noted the hotel as being very clean and comfortable with rooms described as spacious and the cleanliness above average for the price. Several reviews highlighted the overall cleanliness of the building and property, making it a welcoming and quiet place to stay.
The staff were mentioned as polite and efficient, contributing to a positive experience. Although there were a few mentions of dated carpets and a necessity for occasional updates, the general consensus was that the rooms and furnishings were in good condition. While there were minor issues like hair in the bathroom upon entry or the need to request clean towels, the consistent feedback was that the hotel maintained a high standard of cleanliness.
Overall, GreenTree Inn & Suites Pinetop stands out for its clean and comfortable accommodation, making it a reliable choice for travelers looking for a tidy and pleasant place to stay.
Staff
The reviews for GreenTree Inn & Suites Pinetop consistently highlight the superb quality of the staff. Guests frequently commend the friendliness and politeness of the employees, describing them as very pleasant and helpful. The front desk staff are particularly noted for their efficiency and attentiveness, going above and beyond to ensure guest satisfaction. Staff members accommodate early check-in requests, address issues promptly and even assist with personal errands, significantly enhancing the guest experience. The bar staff, particularly Jerod, receive specific praise for their excellent customer service. Across the board, the staff are characterized as friendly, cool and extremely pleasant, making for an overall positive and welcoming atmosphere at the hotel.
Pool
GreenTree Inn & Suites Pinetop offers a variety of amenities with its indoor pool and hot tub standing out as notable features. Many guests appreciated the cleanliness and warmth of the pool, describing it as a good and nice addition to their stay. Several reviewers highlighted the pool and hot tub as being a much-appreciated aspect of their visit and the indoor pool was frequently mentioned as a pleasant feature.
However, there were some issues reported. The pool had occasional problems with green, cloudy water and there were instances when the pool area was closed for maintenance, along with times when the hot tub was unavailable. Despite these challenges, the overall impression of the pool is positive with guests valuing its presence among the hotel's amenities.
Yes, GreenTree Inn & Suites Pinetop has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at GreenTree Inn & Suites Pinetop.
No, GreenTree Inn & Suites Pinetop doesn't allow dogs.
No, parking facilities aren't available at GreenTree Inn & Suites Pinetop.
No, GreenTree Inn & Suites Pinetop doesn't have a gym.