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Summary of reviewsThe Sandman Signature Plano-Frisco Hotel enjoys high praise from guests for its excellent location, exceptional cleanliness and outstanding staff. Its strategic positioning places visitors right in the heart of various activities and essential amenities, providing easy access to nearby cities, businesses, shopping centers and restaurants. The hotel’s proximity to Legacy West and main highways makes it an ideal choice for both leisure and business travelers.
On-site facilities, including two restaurants and a bar, receive high marks for quality and convenience. Moxie's, the on-site restaurant, is particularly well-regarded for its delicious brunch and dinner options. Although breakfast at Moxie's is not included with the stay and has received mixed reviews due to its cost and limited selection, the overall dining experience is noted for its quality and taste.
Guests appreciate the spacious, modern and clean rooms, which feature contemporary furnishings, comfortable beds and, in some cases, balconies and large walk-in showers. The general vibe and cleanliness of the hotel contribute to a pleasant and homey atmosphere. Minor issues with room size and minor cleanliness do little to detract from the overwhelmingly positive feedback.
The hotel’s cleanliness is a standout feature with guests frequently describing the property as exceptionally clean and well-maintained. The friendly and helpful staff further enhance the stay, providing professional and personalized service. Notable mentions of staff members, including Tofer and Brian, underline their dedication to guest satisfaction.
While the pool area receives positive feedback for its heated water and indoor amenities, some guests note its small size and occasional maintenance issues. Parking is another area with mixed reviews with guests highlighting the convenience of free parking but also pointing out challenges due to limited space during busy times.
Despite minor drawbacks, the comfortable beds contribute significantly to a restful stay, earning high praise for their comfort and quality. Overall, the Sandman Signature Plano-Frisco Hotel stands out for its excellent facilities, strategic location and exceptional service, making it a favored choice for travelers to the area. Show more
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Categories
Hotel for Honeymoon
The Sandman Signature offers comfortable accommodations and various amenities for a pleasant honeymoon stay. Its location provides access to both Plano and Frisco attractions, ensuring a diverse and enjoyable experience for couples.
Family Friendly Hotel
Offers spacious rooms and suites suitable for families, along with on-site dining options. It provides a comfortable stay with amenities catering to both adults and children.
Dog Friendly Hotel
This hotel welcomes pets in their suites for $100 per pet per stay, with a limit of two pets per room. The hotel offers amenities such as free Wi-Fi, a fitness center, and a business center.
Hotel with Swimming Pool
Provides a well-maintained outdoor pool that is suitable for both relaxation and recreation. The pool area is spacious and includes comfortable seating, making it ideal for families and individuals.
Indoor Pool
Business Hotel
The Sandman Signature offers a comfortable stay with business amenities, located conveniently between Plano and Frisco for easy access to business districts.
Hotel with Parking
Sandman Hotels generally feature parking for guests.
Hotel with Gym
This hotel provides a state-of-the-art fitness center for guests. It also offers an indoor heated pool and a hot tub for relaxation after a workout.
4-Star Hotel
This hotel provides comfortable accommodations with a fitness center and a restaurant. Guest reviews mention easy check-in and comfortable beds.
Hotel with Indoor Pool
Offers an indoor pool, providing guests with a relaxing amenity. The indoor pool facility complements the hotel's modern design and full-service offerings.
Romantic Hotel
Accessible Hotel
Room Types
Standard Room, 1 King BedThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Standard Room, 2 Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Room, 1 King Bed, Sofa BedFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The quadruple room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Standard Suite, 1 King Bed, Sofa Bed, KitchenetteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Standard Suite, 1 King Bed, Sofa Bed, KitchenThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Guest Reviews
8.9
Excellent
Location
The Sandman Signature Plano-Frisco Hotel boasts an excellent and strategic location that guests find incredibly convenient, placing them right in the heart of various activities, attractions and essential amenities. Its proximity to several businesses, restaurants and shopping centers enhances the overall experience for visitors. Being near Legacy West and main highways leading to Dallas, makes it an ideal spot for those wanting to explore nearby cities like Plano, Frisco and McKinney.
Guests appreciate the on-site facilities, including two restaurants and a bar, which add to the hotel's conveniences. The easy access to surrounding dining and shopping options is often highlighted, as is the central positioning that allows for quick trips around town. Many reviewers also note the quiet and clean environment, coupled with exceptional service from the front desk staff. The overall atmosphere and prime location make it a favored choice for those visiting the area, ensuring that everything needed is just a short walk or drive away. Despite minor inconveniences like crowded parking, the hotel's perfect spot and well-maintained facilities receive high praise from guests seeking a vibrant yet peaceful stay.
Breakfast
The breakfast situation at the Sandman Signature Plano-Frisco Hotel elicits mixed feelings among guests. While breakfast is not included with the stay, the hotel offers an on-site restaurant, Moxie, where guests can purchase breakfast. Reviews highlight that the meals at Moxie are generally delicious, well-cooked and seasoned to perfection, providing a pleasant dining experience for those who choose to eat there.
However, some guests express disappointment with the lack of free breakfast options, a feature they expect given the room rates. The breakfast buffet, priced at around $18 per person, has raised eyebrows not only for its cost but also for the limitation in the selection of options. A noteworthy point is that the restaurant's opening time at 8:00 am is cited as inconvenient for early risers.
Several guests preferred to skip the hotel's breakfast offerings altogether, opting instead to explore nearby eateries that offer delicious breakfast alternatives. The sentiment shared among many is a hope that the hotel may consider providing simple or complimentary breakfast options in the future. Despite the varied opinions on breakfast, the overall dining experience at Moxie receives high marks for quality and taste.
Dinner
Guests of the Sandman Signature Plano-Frisco Hotel have had notably positive experiences dining on-site, particularly highlighting Moxie's. Moxie offers great food with its brunch and dinner both receiving praise for their deliciousness. The convenience of having two restaurants on the property is frequently mentioned, making dining both tasty and accessible. Room service provided by Moxie's is also appreciated for its quality. The ease of connection to the hotel's restaurants and bars adds an extra layer of convenience, enhancing the overall dining experience. Picking up dinner from Moxie's or dining in provides guests with satisfying and enjoyable options without the need to leave the hotel.
Rooms
The Sandman Signature Plano-Frisco Hotel offers an exceptional stay with rooms that consistently receive high praise from guests. The rooms are modern, spacious and very clean, featuring contemporary and updated furnishings. Many guests highlight the comfortable beds, spaciousness and cozy atmosphere, making it feel like home. The addition of balconies in some rooms is a great bonus and the large walk-in showers and well-designed bathrooms are noted for their appeal.
While a few minor cleanliness issues were mentioned, overall, the rooms are commended for being very clean and inviting. The hotel staff are generally accommodating and friendly, contributing to the positive experience. Guests appreciate the vibe and location of the hotel, enhancing their stay. Despite some small drawbacks with room size for a few guests, the majority find the rooms worth the price, making the Sandman Signature Plano-Frisco Hotel a highly recommended choice for a comfortable and pleasant stay.
Beds
Sandman Signature Plano-Frisco Hotel receives consistent praise for the comfort of its beds. Numerous guests have highlighted the beds as very comfortable with many describing them as super comfortable and some even going so far as to call them amazing and super cozy. Bedding quality also stands out with high marks for softness and overall comfort. A few reviews noted minor issues, such as beds being a little uncomfortable or lopsided, but these comments are in the minority. Overall, the hotel's beds are a significant positive for guests, contributing to a restful and relaxing stay.
Cleanliness
The Sandman Signature Plano-Frisco Hotel has garnered glowing reviews for its exceptional cleanliness. Guests consistently describe the hotel as very clean, comfortable and modern. The rooms, including suites, were not only well-maintained but also stocked with necessary amenities. Many noted the fresh, pleasant smell upon entering the property, enhancing the overall impression of cleanliness.
Visitors were impressed with the luxurious and safe ambiance of the hotel, highlighting its modern aesthetic. Both the inside and outside of the property were kept immaculate with some even describing it as one of the cleanest places they've ever stayed. The hotel’s cleanliness extends to all areas, including beautifully maintained bathrooms and well-stocked facilities.
The friendly and helpful staff further add to the positive experience, providing excellent customer service. The property’s strategic location and easy access were also appreciated by guests, making their stay convenient and enjoyable. Overall, the Sandman Signature Plano-Frisco Hotel stands out for its pristine condition, contributing to a comfortable and pleasant stay for its guests.
Staff
The Sandman Signature Plano-Frisco Hotel boasts an exceptional level of hospitality, as reflected in numerous guest reviews highlighting the excellence of its staff. Guests consistently describe the staff as very nice, accommodating, friendly and professional. The front desk team is especially noted for being enthusiastic and welcoming, contributing to a warm and inviting atmosphere. The personnel, including notable mentions like Tofer and Brian, go above and beyond to ensure a comfortable stay by providing attentive, personalized service and taking care of special requests promptly.
Exceptional customer service is a recurring theme with staff remembered for their courteous demeanor and a genuine willingness to help with any needs, such as providing timely information about local activities or upgrading room arrangements. Guests appreciated the effort made by employees to remember their names, adding a personal touch to the experience. Furthermore, the staff’s proactive approach includes greeting guests warmly upon entry and exit, greatly enhancing the overall experience.
Brian, in particular, is repeatedly highlighted for his outstanding service. His attention to detail and commitment to guest satisfaction stand out with guests frequently expressing their gratitude for his exceptional assistance.
Overall, the hotel is praised not just for its facilities but largely for the staff who create a welcoming and pleasant environment, ensuring guests feel valued and catered to throughout their stay.
Pool
The pool at Sandman Signature Plano-Frisco Hotel offers a mixed experience for guests. Many appreciated the heated water and the warm pool area, making the setting comfortable regardless of the weather. The indoor pool and hot tub received positive remarks with guests describing them as perfect and enjoyable. However, a recurring critique pointed out the pool's small size, which some found to be too cramped or lacking in space. Despite these size concerns, several reviewers still reported having a good time at the pool. On the downside, there were mentions of the pool having bugs and, on at least one occasion, the pool room not being open. Overall, while there were a few minor issues, the pool area seems to provide a pleasant and satisfying experience for most guests.
Parking
Parking at Sandman Signature Plano-Frisco Hotel offers both positive and negative aspects. On the upside, there are plenty of well-lit spaces available and with entrances on both sides of the hotel, guests can enjoy a short walk from their car to the lobby. Additionally, parking is free, which is always a welcome convenience.
However, the parking experience can vary significantly depending on the time of day and week. The limited size of the hotel’s parking lot becomes especially problematic in the evening and on weekends, when nearby restaurants, sports bars and a neighboring night club fill up many of the available spots. This often leads to competition for parking spaces, forcing guests to make multiple rounds or wait for a spot to open up.
Many guests noted that parking can be particularly challenging and even unsafe, especially for women during nighttime. The hotel would benefit from designating specific areas for hotel guests to counteract parking issues caused by the surrounding businesses. Despite these challenges, the promise of free and easily accessible parking remains a strong point for daytime arrivals.
Yes, Sandman Signature Plano-Frisco Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Sandman Signature Plano-Frisco Hotel.
Yes, Sandman Signature Plano-Frisco Hotel welcomes dogs.
Yes, parking facilities are available at Sandman Signature Plano-Frisco Hotel.
Yes, Sandman Signature Plano-Frisco Hotel has a gym.