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Summary of reviewsComfort Inn & Suites Mount Pocono is widely regarded for its strategic location in the heart of Mount Pocono, making it a convenient base for exploring local attractions, dining, and shopping. Its proximity to the Kalahari Resort and Convention Center, among other key spots, makes it a top choice for families and event-goers. The hotel's location is frequently described as optimal, offering guests easy access to skiing, recreational activities, and essential amenities, leading many visitors to consider it the ideal lodging for their diverse travel needs.
Guests generally express satisfaction with the breakfast offering, which features a wide variety of options like waffles, eggs, and baked potatoes, complemented by an attentive and friendly staff. The breakfast buffet is noted for being well-stocked and organized, even if some guests suggest additional vegetarian choices.
In terms of accommodations, visitors appreciate the clean and spacious rooms, which are equipped with functional amenities like refrigerators and coffee makers. While some rooms may benefit from cosmetic updates, the overall comfort and cleanliness, coupled with comfortable beds, ensure a pleasant stay.
The hotel staff receives consistent praise for their friendliness, warmth, and professionalism. Front desk personnel, in particular, are commended for efficient and welcoming service, contributing to a seamless experience for guests. The housekeeping and kitchen teams add to this positive perception by maintaining a clean environment and a well-stocked breakfast area.
Despite the positive aspects, several areas for improvement are noted. The hotel’s Wi-Fi is reported to have connectivity issues, which may impact guests relying on internet access. While a fitness center is available, some equipment may require maintenance, and the pool area has faced occasional operational challenges. The bedding is mostly comfortable, although a few guests suggest improvements in mattress and pillow quality.
Overall, Comfort Inn & Suites Mount Pocono offers a clean, comfortable, and strategically located option with a commendable staff and satisfying breakfast, ensuring a generally enjoyable stay for many travelers. Show more
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Categories
Hotel for Honeymoon
This hotel offers comfortable accommodations and a convenient location near Mount Pocono attractions. It provides essential amenities and a relaxing atmosphere, suitable for couples seeking a budget-friendly honeymoon.
Business Hotel
Comfort Inn & Suites provides essential business amenities, including free Wi-Fi, meeting rooms, and a business center. The suites offer additional space and comfort, suitable for business travelers.
Accessible Hotel
This hotel is included in the list of accessible hotels based on available database information. It is tagged as offering accessibility features and services.
Hotel near Ski Resorts
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Room - Non-SmokingProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingFeaturing free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 2 beds.
King Room - Accessible/Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King Suite - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe.
King Suite - Accessible/Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe.
Guest Reviews
7.3
Good
Location
Nestled in the heart of Mount Pocono, Comfort Inn & Suites boasts an enviable location that delights guests seeking proximity to a variety of attractions and amenities. Many visitors appreciate being just minutes away from the popular Kalahari Resort and Convention Center, making it an ideal choice for families and event attendees. The hotel is situated close to numerous dining options, shopping centers, and even a casino, providing convenience for leisure activities and essentials alike. Guests frequently highlight its easy accessibility and the benefit of being near essential stores such as Walmart.
The location not only serves those attending events but also attracts travelers looking to explore the broader attractions of the Poconos, including skiing and other recreational activities. Despite some feedback on the need for facility upgrades, the overall sentiment emphasizes the hotel's strategic positioning as a gateway to local entertainment, dining, and fun. This makes it a favored stopover for both short stays and returning visitors who find the Comfort Inn & Suites Mount Pocono's location perfectly aligns with their travel plans. With handy access to Mount Pocono and its surroundings, guests frequently dub the location as optimal and truly excellent for their diverse needs.
Breakfast
Guests at Comfort Inn & Suites Mount Pocono generally find the breakfast experience satisfying with a range of positive highlights. The breakfast offers a variety of options, including waffles, eggs, sausages, baked potatoes, muffins, yogurt, and more, all complemented by good coffee and other beverages. Many guests appreciated the friendly and attentive staff, who ensure the food is well-stocked and the breakfast area is kept clean and organized. The breakfast buffet is described as excellent and impressive, featuring a full array of continental choices, which some guests found comprehensive and plentiful.
However, there are mentions of a lack of variety on some occasions and suggestions for more vegetarian-friendly options. Some guests noted that the breakfast starts at 7 am, which might be a late start for early risers. Despite these minor concerns, the overall sentiment is that the breakfast is a delightful and convenient part of the hotel stay, making it a positive aspect of the guest experience at this location.
Rooms
Located in the picturesque Mount Pocono area, Comfort Inn & Suites offers a stay characterized by cleanliness and comfort. Guests consistently highlight the cleanliness of the rooms, with many describing them as very clean, spacious, and comfortable. The rooms generally come well-equipped with functional amenities like refrigerators, coffee makers, and air conditioning, which work perfectly to enhance the guest experience.
While some rooms feature minor cosmetic issues or could benefit from updates, the majority provide a quiet and restful atmosphere, ideal for a good night's sleep. The beds are frequently mentioned as comfortable, with sheets and pillows contributing to a cozy stay. Additionally, guests appreciate the convenient location, close to stores and major highways, making it easy to explore the surrounding area.
Though opinions on decor may vary, the overall consensus leans towards satisfaction, particularly with the clean and comfortable environment offered at this property. With helpful and attentive staff, visitors often find their needs promptly addressed. A good-sized room featuring adequate amenities ensures a decent and pleasant stay for many travelers. For those seeking a straightforward and restful accommodation option in Mount Pocono, Comfort Inn & Suites provides a welcoming choice.
Beds
The Comfort Inn & Suites in Mount Pocono offers a mixed experience when it comes to its bedding, according to guest reviews. Many guests praise the hotel for its spacious rooms and comfortable beds, naming them as a highlight of their stay. The mattresses and pillows are often described as comfortable, cozy, and sometimes, super comfy. Guests appreciate the beds for being warm and inviting, an essential part of any restful night.
However, some reviews indicate a need for improvement, with mentions of beds being hard or uncomfortable and pillows requiring an upgrade. There are occasional complaints about mattresses sinking when used, with a few guests encountering issues like stained or broken beds. Despite these concerns, the general sentiment leans towards satisfaction with the overall bedding quality, making it a decent choice for travelers seeking comfort during their visit to Mount Pocono.
Cleanliness
Comfort Inn & Suites Mount Pocono comes highly recommended for its impressive cleanliness and welcoming atmosphere. The hotel consistently receives praise for maintaining a high standard of cleanliness, both in the rooms and throughout the property. Guests frequently mention that the rooms are clean, comfortable, and well-kept, contributing to a pleasant stay. The staff is often described as friendly and accommodating, ensuring that any service requests are promptly addressed.
While the hotel is generally praised for its cleanliness, a few isolated concerns about room preparation and specific areas such as the pool and bathroom have been noted. However, these instances seem to be exceptions rather than the norm. The hotel's location adds to its appeal, being conveniently close to local restaurants and attractions. In addition to clean accommodations, guests appreciate the comfortable beds, quiet environment, and satisfying breakfast options. Overall, Comfort Inn & Suites Mount Pocono is recognized for offering a clean, comfortable, and enjoyable stay.
Staff
The staff at Comfort Inn & Suites Mount Pocono is consistently praised for their exceptional service and dedication to guest satisfaction. Guests frequently highlight their friendliness, warmth, and professionalism. The front desk staff stands out for being particularly welcoming and efficient, ensuring check-ins are swift and seamless. Patrons appreciate the willingness of the staff to go the extra mile to accommodate any requests, which significantly enhances the comfort of their stay. Individuals such as Janice and Marcus are noted for their exemplary service, acting as true assets to the hotel. The housekeeping and kitchen staff are also commendable, ensuring clean rooms and a well-stocked breakfast area. Overall, the team’s promptness and attention to detail make a lasting positive impression, contributing to a pleasant and enjoyable stay for guests.
Wi-Fi
The Comfort Inn & Suites Mount Pocono offers a peaceful and quiet environment that ensures a restful night's sleep. However, guests frequently experience challenges with the hotel's Wi-Fi. Many reviews mention weak signal strength or complete lack of connectivity, and some guests even report that the inconsistent internet service impacts television access. While the tranquil atmosphere provides relaxation, travelers relying on internet connectivity may encounter difficulties during their stay.
Gym
The Comfort Inn & Suites Mount Pocono offers a fitness center that leaves a mixed impression on its guests. While the gym itself adds to the hotel's appeal, there are concerns about the equipment's functionality. Unfortunately, reviews frequently mention that the treadmill is out of order, and several items in the workout room are broken. The limited options available may not satisfy fitness enthusiasts seeking a comprehensive workout experience. Additionally, there have been issues with the pool area, which has been criticized for being dirty, and the Jacuzzi has been noted as not functioning. Despite these drawbacks, some guests appreciate the presence of both the gym and the adjacent pool and arcade area.
Pool
The pool experience at Comfort Inn & Suites Mount Pocono presents a mixed bag for guests. On the positive side, when operational, the pool is a source of enjoyment, especially for families, with guests appreciating its size and the fun it provides. Some visitors noted that the indoor pool was warm and a pleasant place to unwind. The pool area is kept in good condition at times, adding to its appeal.
However, guests have consistently encountered issues with the pool's availability due to renovations and repairs. There have been reports of the pool being cold, overly chlorinated, and occasionally unclean. The hot tub, unfortunately, also faced frequent malfunction, detracting from the overall experience. Despite these hiccups, the dedication to maintaining the pool is apparent, with staff efforts to keep it clean when possible, indicating a commitment to improving facilities.
Yes, Comfort Inn & Suites Mount Pocono has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Mount Pocono.
No, Comfort Inn & Suites Mount Pocono doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites Mount Pocono.