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AC Hotel Ponferrada by Marriott

Ponferrada , Avenida Astorga, 2 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAC Hotel Ponferrada by Marriott stands out as a compelling option for visitors to the area due to its excellent location, just a short walk from the historic center, bustling downtown and key landmarks. The hotel's positioning makes it an ideal base for exploring Ponferrada's highlights on foot, attracting both leisure and business travelers seeking comfort and convenience.

The breakfast service at the hotel receives widespread acclaim for its quality, variety and completeness with guests appreciating the well-stocked buffet, efficient service and peaceful atmosphere. The dining experience extends to dinner with many guests praising the restaurant's ability to accommodate dietary needs and providing positive feedback on the availability of room service. Although there are limitations with the dinner service on certain days, the overall dining experience remains highly satisfactory.

Rooms at AC Hotel Ponferrada are frequently described as clean, comfortable and modern. Guests appreciate the spaciousness and elegant decor, especially the comfortable beds and modern amenities. Despite some mixed feedback regarding room sizes and minor inconveniences, the general functionality and comfort of the rooms are well-received.

The hotel's cleanliness is another highlight, consistently praised across guest reviews. Both rooms and common areas are noted for their immaculate condition, contributing to a positive and hygienic environment. Additionally, the staff receives exceptional commendations for their friendliness, professionalism and helpfulness, making a significant impact on guests' overall experiences.

While the Wi-Fi service receives good reviews, there are mentions of issues with free Wi-Fi availability and performance in some rooms. The parking facilities, offering a mix of convenient and secure options, are appreciated by most guests, despite occasional challenges due to high demand.

Families find the hotel environment welcoming and accommodating, though there are suggestions for improvements in amenities for young children. The beds are another standout feature, frequently described as very comfortable and well-made, ensuring a restful stay for the guests.

As a four-star hotel, AC Hotel Ponferrada generally meets guest expectations with its cleanliness, comfortable rooms and service. While there are some areas for improvement, particularly in breakfast offerings and luxurious touches, the hotel remains a good value choice. Business travelers are well-catered for with functional amenities and services that align with Marriott's standards, making it a recommended option for productive trips.

AC Hotel Ponferrada delivers a blend of affordability and luxury with modern and elegant accommodations, high-quality bedding and convenient amenities. The hotel's overall positive reception from guests reflects its success in providing a comfortable and enjoyable stay, making it a favored choice for travelers visiting Ponferrada.
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Hotel with Parking

This hotel offers free parking and free bicycle parking for Camino de Santiago pilgrims. It is located approximately 5 minutes by car from the town of Ponferrada.

4-Star Hotel

Although located in Ponferrada, this hotel is a part of the Marriott brand and provides a comfortable and reliable stay. It offers standard AC Hotel amenities. It is suitable for business and leisure travelers.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Room Types

Standard Room, Guest room, 1 Queen This bright room features stylish décor and wooden floors. It has 1 king-size bed or 2 single beds with 4 pillows. It features a plasma TV with over 20 channels, and there is a minibar, a desk and a private bathroom with professional-standard hairdryer. There is free WiFi.

Superior Room, Guest room, 1 King This spacious room has 1 king size bed or 2 single beds with reading lights. It features a flat-screen TV and a minibar. The private bathroom includes a selection of amenities, a professional hairdryer, bathrobe and slippers. There is free WiFi.

Standard Twin Room The twin room offers air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. This twin room features heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Superior Twin Room This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Junior King Suite This air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.

About AC Hotel Ponferrada by Marriott

License: H-LE-389

Guest Reviews

8.6

Very Good

Location

AC Hotel Ponferrada by Marriott benefits from an excellent location, making it a compelling choice for visitors to the area. The hotel is situated just a 10-minute walk from the historic center and key landmarks like the castle, offering easy access to the heart of Ponferrada. Despite being slightly outside the main hub, guests appreciate the proximity to downtown, the old town and the Camino trail. This positioning makes it a great starting point to explore the city's highlights on foot.

The area surrounding the hotel is characterized as quiet and easily accessible, perfect for those arriving from Madrid or looking for a tranquil setting near the tourist spots. Parking can be a challenge directly adjacent to the hotel; however, there are convenient parking options nearby, including a public lot across the street. Guests find the location ideal for visiting local bars, restaurants and shopping districts.

Overall, the hotel's location is frequently praised for being very good to excellent with many guests noting the ease of reaching the city center and various tourist attractions within a short stroll. This makes AC Hotel Ponferrada a smart and practical choice for both leisure and business travelers seeking comfort and convenience in their stay.

Breakfast

The breakfast experience at AC Hotel Ponferrada by Marriott receives high praise from guests with many highlighting its quality, variety and completeness. Numerous reviews commend the breakfast as fantastic, excellent and very good, noting the abundance and diverse options available. Guests appreciate the well-stocked buffet and the practicality of the offerings, emphasizing a peaceful atmosphere and efficient service. Despite some feedback on the need for more variety and occasional criticisms of limited choices, overall impressions remain positive. The fresh, tasty items and the attentiveness of the staff contribute to a breakfast that is deemed highly recommendable and satisfying by most visitors.

Dinner

AC Hotel Ponferrada by Marriott offers a dining experience that has garnered positive feedback from guests. Many reviews highlight the wonderful restaurant and good breakfast, suggesting that the cuisine is enjoyable. Guests have utilized the small room with a bar for both breakfast and light dinners. The hotel's restaurant is praised for its amazing food and the ability to accommodate dietary needs, such as a chef preparing a delicious vegetarian meal upon request.

Guests appreciate the option of having dinner delivered to their rooms and commend the hotel for fulfilling specific dinner requests. Reviews mention having great informal dinners that are light, healthy and delicious, which is especially appealing after a long day of travel. The attention in the dining room during breakfast and dinner is noted as being very pleasant and professional.

However, it is important to note that there are some limitations with the dining service, as several reviews mention the absence of dinner service on certain days, particularly from Thursday to Sunday. Despite this, the overall feedback about the dining experience at the AC Hotel Ponferrada by Marriott reflects a high level of satisfaction with the modern and accessible facilities adding to the positive experience.

Rooms

AC Hotel Ponferrada by Marriott boasts rooms that are generally described as clean, comfortable and modern. Many guests appreciated the spaciousness and elegant decor with several reviews highlighting large rooms equipped with comfortable beds and modern amenities. The cleanliness of the rooms consistently impressed visitors, as did the quality of the beds and pillows which were mentioned multiple times as being exceptionally comfortable.

However, experiences with room sizes varied significantly. While some guests enjoyed roomy accommodations, others found their rooms to be small and cramped with some specifically noting that the room configuration was confusing or that the bathroom doors lacked privacy due to their glass construction. Despite these mixed reviews on space, the overall functionality and comfort of the rooms were generally well-received.

Additional positive remarks included modern bathrooms with good toiletries, wooden floors and in some cases, beautiful views from the room terraces. Despite some minor inconveniences such as noise from the busy street and inefficient air conditioning, the majority of reviews reflect a positive experience.

The hotel's location and free parking were also appreciated, making it a convenient choice for travelers looking to explore the historical city center of Ponferrada. Overall, AC Hotel Ponferrada by Marriott provides a comfortable stay with well-maintained and tastefully decorated rooms.

Beds

Guests of the 'AC Hotel Ponferrada by Marriott' have overwhelmingly positive feedback regarding the beds. The general consensus celebrates the comfort and quality of the beds, which are frequently described as very comfortable, large and well-made. Numerous guests also appreciated the pairing with comfortable, large double pillows. The beds are highlighted as being optimal for a good night's rest, which seems to be a key feature for many visitors.

In addition to the comfort, guests noted the beds as being a reliable source of rest after long traveling days, making them a favored aspect of the hotel experience. However, a few reviews mentioned issues such as mattresses that could have been better and instances of the bed making noise. Some found the pillows or beds notably hard or somewhat unstable.

Despite these occasional criticisms, the strong positive feedback on bed comfort makes it a standout feature for most guests staying at the hotel. The overall sentiment suggests that the hotel has successfully prioritized the most essential element of a guest's stay – ensuring they rest well.

Cleanliness

AC Hotel Ponferrada by Marriott garners high praise for its cleanliness, consistently emphasized across numerous reviews. Guests frequently highlight the hotel's exceptional cleanliness, describing the spaces as very clean, spotless, sparkling and even immaculate. The rooms are well-maintained, spacious and offer a comfortable stay with particular mention of the notably clean bathrooms. Housekeeping is lauded for thorough, detailed cleaning, ensuring a hygienic environment throughout the hotel. The hotel’s facilities are also repeatedly noted for their cleanliness, contributing to an overall positive and satisfying guest experience. Despite a minor issue with bathroom cleanliness in one instance, the general consensus is that the hotel's hygiene standards are superb, providing great value for money and a reassuringly clean and functional environment.

Staff

At the AC Hotel Ponferrada by Marriott, guests frequently praise the exceptional quality of service provided by the staff. The reviews highlight the consistent friendliness and helpfulness of the team across all areas of the hotel. The reception staff, in particular, receive numerous commendations for their attention to detail, professionalism and approachability, often going out of their way to provide personal and effective assistance.

The staff's fluency in English is a notable asset, ensuring clear and efficient communication with international guests. Names like Roberto and Susana are mentioned for their outstanding service, illustrating the strong impact individual employees have on guest experience. The attentiveness and kindness of the staff resonate through many accounts, describing employees as charming, calm, peaceful and remarkably friendly.

Overall, the exceptional service at AC Hotel Ponferrada stands out as a key factor contributing to the hotel’s positive reputation, making it a preferred choice for travelers looking for a welcoming and professionally managed stay.

Wi-Fi

Guests at the AC Hotel Ponferrada by Marriott have generally found the Wi-Fi service to be good with some highlighting its fast and sufficient performance. However, there have been multiple comments about issues with free Wi-Fi availability in the rooms with some reviews describing the internet as insufficient or not working at all. Despite these concerns, the overall sentiment appears to be that the Wi-Fi service is adequate for most needs, although improvements could enhance guest satisfaction.

Parking

The parking situation at AC Hotel Ponferrada by Marriott offers a mix of convenient and secure options. Guests frequently mention the availability of free and secure parking, particularly highlighting the free garage for motorcycles and the secure parking spots. Many have found it easy to park in the vicinity of the hotel with plentiful free parking spaces nearby and on the same avenue as the hotel. Despite some complaints about high demand making parking sometimes challenging, there are convenient street parking options and a private garage available for a fee, albeit considered affordable by some. Although the parking isn't directly in front of the hotel and there are limited spots, most guests have appreciated the overall availability and security of the parking facilities provided.

Family

Located in Ponferrada, AC Hotel by Marriott offers a welcoming atmosphere for families, evident from its numerous positive reviews highlighting its family-friendly environment. The hotel is praised as wonderful for family vacations, making it an easy and convenient choice for family stays. Couples with kids also find it appealing, as it accommodates specific requests to ensure guests have what they need, like towels and shower gel for larger families.

Parents can appreciate the option to store bicycles in their rooms, adding a layer of convenience for those who enjoy outdoor activities. Adjacent to the hotel is a children's area, which keeps the young ones entertained, while a kind receptionist is on hand to provide recommendations for local spots suitable for the whole family.

However, there are some aspects to consider. The hotel does not provide cribs and there have been suggestions for offering more options for families with young children. Despite this, the overall sentiment is that it remains an excellent choice for smaller families and those traveling with kids.

4 Star

Situated in Ponferrada, the AC Hotel Ponferrada by Marriott offers a blend of four-star amenities and services that generally meet the expectations of many guests. The hotel's cleanliness stands out, aligning well with its four-star rating and the rooms are noted for their comfort, featuring great beds and high-quality showers.

However, the breakfast experience can vary with some guests praising it as very good, while others feel it falls short of a four-star standard due to a limited selection of hot food and a lack of variety. Despite these mixed reviews, the overall service is considered very good, though some noise issues have been reported.

The hotel, while providing a satisfactory stay, has moments where it does not entirely align with the luxurious expectations associated with its rating. Points of improvement involve enhancing food service and offering more luxurious touches to justify its price point compared to other four-star properties. Yet, for many, it still remains a good choice in Ponferrada, fitting the basic criteria for a four-star hotel.

Business

AC Hotel Ponferrada by Marriott is highly recommended for business travelers. The hotel features separate enclosed parking and bike storage, making it convenient for those commuting by various modes of transport. It's ideally situated with easy access, enhancing its suitability for business trips. The location includes meeting facilities, aligning well with the needs of business workers. Functional amenities and services follow Marriott's standards, ensuring a comfortable stay. Overall, it offers great facilities and services that cater effectively to business guests, welcoming them with the necessary resources for a productive trip.

Luxury

AC Hotel Ponferrada by Marriott is a modern and elegant establishment that offers an exceptional level of comfort and quality, appreciated by guests seeking both affordability and luxury. The hotel provides superior accommodations with features such as king-size beds, bathrobes and slippers to enhance the luxurious experience. Guests frequently note the five-star facilities and services, including a complete and good breakfast that aligns well with the overall quality guarantee.

The rooms are described as quiet, clean and comfortable with high-quality bedding that ensures a restful stay. Additionally, the hotel's convenient location and easy parking contribute to the overall positive experience. Despite some opinions that it may not be the pinnacle of luxury, the combination of affordable rates and luxurious touches makes AC Hotel Ponferrada a favored choice for many travelers.

No, AC Hotel Ponferrada by Marriott doesn't have any pool.

No, a spa isn't available at AC Hotel Ponferrada by Marriott.

No, AC Hotel Ponferrada by Marriott doesn't allow dogs.

Yes, parking facilities are available at AC Hotel Ponferrada by Marriott.

No, AC Hotel Ponferrada by Marriott doesn't have a gym.

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