Harbour Heights Hotel
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Summary of reviewsHarbour Heights Hotel is highly praised for its exceptional location, offering breathtaking panoramic views of Poole Harbour, Brownsea Island and the Sandbanks peninsula. The elevated vantage point provides a serene environment ideal for relaxation and convenient access to local attractions, including beaches, shops and restaurants. Guests particularly enjoy the stunning views from the terrace and dining areas, which enhance the overall experience, despite noting some areas that require refurbishment.
Breakfast at Harbour Heights Hotel is generally well-received with guests appreciating the excellent food variety and the pleasant, attentive staff. The breakfast can be enjoyed through table service for hot dishes or buffet-style for continental options, often accompanied by scenic views. Although there are occasional lapses in service, most guests find the breakfast experience delightful.
Dinner at the hotel also garners positive feedback, particularly in the Chinese and Italian restaurants known for their exceptional quality and flavorful dishes. Despite occasional slow service and a limited menu at some venues, the combination of superb food, professional staff and exceptional views makes dining a standout aspect of the hotel.
The rooms at Harbour Heights Hotel feature spectacular views of the harbor, adding a memorable element to the stay. Most guests find the rooms comfortable and spacious with modern amenities, although some mention dated décor and minor maintenance issues. Cleanliness is consistently highlighted with rooms and common areas well-maintained, despite some areas needing attention.
Staff at the hotel receive high marks for their friendly, attentive and helpful service across various functions, contributing significantly to the positive guest experience. Specific staff members, such as those at reception and in dining areas, are often mentioned for their exceptional service.
The Wi-Fi connection and parking facilities receive mixed reviews. While some guests find the Wi-Fi satisfactory, others experience disruptions, particularly on weekends. Parking is appreciated when available, but the space can be tight and limited during high season.
The comfort of the beds stands out with many guests praising them as very comfortable, contributing to restful stays. However, there are occasional critiques regarding the pillows and bedding.
Overall, Harbour Heights Hotel positions itself as a high-class destination offering spectacular views, a serene environment and generally positive dining and accommodation experiences. While there are areas for improvement, particularly in décor and some services, the combination of beautiful surroundings, friendly staff and comfortable facilities make it a favored choice for visitors seeking a luxurious getaway.
Categories
Breakfast at Harbour Heights Hotel is generally well-received with guests appreciating the excellent food variety and the pleasant, attentive staff. The breakfast can be enjoyed through table service for hot dishes or buffet-style for continental options, often accompanied by scenic views. Although there are occasional lapses in service, most guests find the breakfast experience delightful.
Dinner at the hotel also garners positive feedback, particularly in the Chinese and Italian restaurants known for their exceptional quality and flavorful dishes. Despite occasional slow service and a limited menu at some venues, the combination of superb food, professional staff and exceptional views makes dining a standout aspect of the hotel.
The rooms at Harbour Heights Hotel feature spectacular views of the harbor, adding a memorable element to the stay. Most guests find the rooms comfortable and spacious with modern amenities, although some mention dated décor and minor maintenance issues. Cleanliness is consistently highlighted with rooms and common areas well-maintained, despite some areas needing attention.
Staff at the hotel receive high marks for their friendly, attentive and helpful service across various functions, contributing significantly to the positive guest experience. Specific staff members, such as those at reception and in dining areas, are often mentioned for their exceptional service.
The Wi-Fi connection and parking facilities receive mixed reviews. While some guests find the Wi-Fi satisfactory, others experience disruptions, particularly on weekends. Parking is appreciated when available, but the space can be tight and limited during high season.
The comfort of the beds stands out with many guests praising them as very comfortable, contributing to restful stays. However, there are occasional critiques regarding the pillows and bedding.
Overall, Harbour Heights Hotel positions itself as a high-class destination offering spectacular views, a serene environment and generally positive dining and accommodation experiences. While there are areas for improvement, particularly in décor and some services, the combination of beautiful surroundings, friendly staff and comfortable facilities make it a favored choice for visitors seeking a luxurious getaway.
Luxury Hotel
This 4-star boutique hotel is situated with stunning panoramic outlooks over Poole Harbour and the Purbeck Hills. It features a tiered terrace offering superb views, particularly from rooms with floor-to-ceiling windows or balconies. The hotel boasts two restaurants, including an Italian and an Asian, and a cocktail bar on a heated outdoor terrace. Some rooms offer jetted tubs.
Hotel near Golf Courses
This hotel lists 'Golf course' among its activities and is approximately a 10-minute drive from Parkstone Golf Club. Its location provides convenient access for golfers exploring the local courses.
Accessible Hotel
This hotel is identified as an accessible hotel in the Poole area, providing facilities designed for guests with disabilities.
Hotel with EV Charging Stations
This hotel is equipped with 3 electric vehicle charging devices and 3 connectors, part of the VendElectric network. This ensures multiple charging points are available for guests.
4-Star Hotel
This 4-star hotel has a lovely setting and decent hospitality. Guests generally regard the hotel as providing good service and a pleasant culinary experience. The breakfast is frequently praised for its variety and quality with friendly and accommodating staff enhancing the dining experience.
Boutique-style Hotel
Hotel with Parking
EV charging stations
Guest Reviews
Harbour Heights Hotel is highly praised for its exceptional location and breathtaking views. Nestled in a prime spot with an elevated vantage point, guests rave about the stunning panoramic scenery of Poole Harbour, Brownsea Island and the Sandbanks peninsula. The hotel's position offers a beautiful and peaceful setting, perfect for those looking to enjoy a serene environment. It's ideally situated for visitors wanting easy access to local attractions with a short walk to the beach and proximity to nearby amenities including shops, restaurants and the ferry to Swanage.
Guests particularly appreciated the lovely views from the terrace and dining areas, which make for a delightful experience while enjoying meals. The hotel’s location is also practical, providing convenience for exploring the surrounding areas, including Poole and Sandbanks. For those attending events nearby, the hotel is in an excellent spot and offers ease of parking.
The combination of a spectacular location, beautiful views and accessibility to beaches and local attractions makes Harbour Heights Hotel a favored choice for visitors. While some guests noted that parts of the hotel looked a bit tired, the overall consensus is that the unbeatable location and the extraordinary views make up for it.
Guests of Harbour Heights Hotel generally had a positive experience with the breakfast offerings, often describing it as excellent, delicious and featuring a great variety of choices. Many appreciated the plentiful and well-cooked food with some highlighting specific items like the eggs royale as a standout. The staff received frequent praise for being pleasant, helpful and attentive, enhancing the overall breakfast experience for many diners.
The breakfast service, while generally good, had occasional lapses in organization, leading to criticisms about having to repeatedly ask for coffee or experiencing slow service. Despite a few instances of unfriendly or abrupt service from specific staff members, the majority of the team was perceived as friendly and hardworking.
Guests enjoyed the ability to have breakfast served in different ways, such as table service for hot dishes and buffet-style offerings for continental options. The scenic view from the terrace or restaurant while dining further added to the appeal. However, there were a few critiques regarding certain elements, such as undercooked bacon, meager portions or the lack of variety in the bread and rolls selection.
In summary, Harbour Heights Hotel's breakfast was a highlight for many guests, appreciated for its variety, taste and the attentive staff, although room for improvement in service consistency and specific food items was noted.
At Harbour Heights Hotel, the dining experience offers a variety of choices that cater to different tastes. Consistently praised are the exceptional quality and flavorful dishes served, particularly in the Chinese and Italian restaurants, which many guests found to be superb. The Chinese restaurant especially stood out for its delicious meals and excellent service. The Italian restaurant also received high marks for its surprisingly good food.
Guests found the menus to be well-prepared and tasty, often describing the food as amazing, excellent or even stunning, especially during special events like New Year's. The atmosphere, especially in the Chinese restaurant, was frequently noted as adding to the overall positive dining experience.
However, some guests did point out a few drawbacks. Instances of slow service in the Italian restaurant were mentioned, as well as concerns about the limited and somewhat pricey dinner menu. The View restaurant also received mixed reviews; while the food quality was high, some found it to be quite expensive. Additionally, there were occasional mentions of disappointing meals and the need for more varied menu options to cater to less adventurous diners.
Despite these minor criticisms, the majority of guests enjoyed their meals, whether dining in the more formal settings or casually on the terrace. The combination of superb food, professional staff and exceptional views across the bay made dining at Harbour Heights Hotel a memorable aspect of many stays.
Guest reviews of Harbour Heights Hotel highlight the hotel's stunning views as a key feature. Many rooms offer breathtaking vistas of the harbour, making stays particularly memorable. Rooms are generally described as comfortable and spacious with a clean and tidy appearance. Guests were notably pleased with the modern amenities like the jacuzzi baths and well-equipped bathrooms.
However, some rooms are in need of refurbishment with comments on dated decor, worn furniture and small sizes for the price. A few guests faced issues with tricky heat control and occasional noise disturbances. Despite these drawbacks, the hotel's central location and exceptional views contribute significantly to a positive stay experience. Rooms with balconies and sea views are particularly well-received, enhancing the overall appeal for those seeking picturesque accommodation. Overall, Harbour Heights Hotel strikes a balance between comfort and spectacular scenery, though a refresh in some areas could further enhance guest satisfaction.
Nestled in the picturesque setting of Harbour Heights Hotel, the comfort of the beds stands out as a significant highlight for guests. Many have praised the very comfortable beds, describing them as extra comfy and some even labeling them as the most comfortable bed they have ever slept in. With mentions of large, comfy and superbly comfortable double beds, it’s clear that a good night's rest is on the agenda for visitors. However, not all feedback was glowing; a few guests noted discomfort with the pillows and bedding, even referring to pillows as tombstones and the duvet being too hot for summer. Overall, the hotel's bedding generally receives high marks with recommendations for its comfortable and cozy sleeping arrangements, ensuring a restful stay amidst the beautiful surroundings.
Harbour Heights Hotel has garnered praise for its cleanliness and friendly staff, providing an overall pleasant experience for many guests. The rooms are often described as spotless, very clean and well-maintained with clean and lovely blankets and sheets adding to the comfort. The spacious rooms boast fabulous seafront views, which many visitors found to be a delightful feature. The hotel itself is frequently lauded as clean and tidy with many guests finding it immaculately clean and extremely clean everywhere.
However, there are some areas needing improvement. Several reviews highlight issues with the exterior and balconies with mentions of dirty windows, marked or stained carpets and undesirable conditions on flat roofs adjoining the balconies. The outside areas, including the windows of the restaurant, were noted as needing attention as well, pointing to discoloured flooring, poor grouting and other minor maintenance issues.
Despite these drawbacks, the friendly and helpful staff make up for some of these shortcomings, enhancing the overall stay experience. The hotel's pet-friendly policy is also a plus for many guests. Reviews suggest that while the hotel’s cleanliness is adequate in many areas, there’s room for improvement, especially where the bedrooms and common exterior spaces are concerned.
The Harbour Heights Hotel has garnered a reputation for its outstanding staff with numerous guests praising their friendly, attentive and helpful nature. The reception team, including memorable figures like Molly and Salvadore, consistently received accolades for their welcoming demeanor and efficiency. The cleaning staff and breakfast crew were frequently highlighted for their pleasant and accommodating service. Guests noted the dining experience as generally positive with specific mentions of attentive service from dining room staff, even amidst occasional mentions of the restaurant staff feeling overwhelmed or in training.
The overall atmosphere at the hotel is marked by the staff’s courteous and engaged interactions, going as far as leaving thoughtful gestures like birthday cards and chocolates for special occasions. While there were sporadic issues such as slow service or lack of training among some bar staff, the prevalent sentiment was one of genuine effort and professional hospitality.
Instances of excellence were noted across various functions – from the doorman service to the housekeeping team, reflecting a consistent standard of care. Despite minor criticisms regarding specific instances or individual staff members, the consensus firmly emphasizes the commendable, hardworking and friendly nature of the Harbour Heights Hotel staff.
Harbour Heights Hotel generally offers a Wi-Fi connection, but the experience can be inconsistent. While there are mentions of good Wi-Fi, several reviews highlight issues with the connection, describing it as not very good or bad with notable disruptions during weekends. Additionally, concerns were raised about the TV reception not being great. Overall, while some guests enjoyed satisfactory Wi-Fi, potential visitors may experience variability in internet connectivity.
The Harbour Heights Hotel has received mixed feedback about its parking facilities. While there are positive acknowledgments of free and easy parking, many guests found the parking space tight and limited. Issues with availability were common, especially during high season with some guests noting difficulty in finding spots for larger vehicles. There are additional parking fees that guests felt were a bit annoying. Disabled parking options also seemed limited. Despite these challenges, some reviews did highlight that the parking was generally good when available and ample at times.
Harbour Heights Hotel, often rated as a four-star establishment, has received varied reviews regarding its facilities and services. Guests generally regard the hotel as providing good service and a pleasant culinary experience, albeit with a note that food can sometimes be considered pricey. The breakfast is frequently praised for its variety and quality with friendly and accommodating staff enhancing the dining experience.
Guests have appreciated the hotel's cleanliness and the comfort provided by the staff, which seems to be a consistent highlight. Despite the commendation, a few reviews suggest that the rooms appear tired and that room service could be improved. Some feel that management overly relies on the breathtaking views as a primary attraction.
While some visitors feel the hotel lives up to its four-star rating, others perceive it as more aligned with a three-star level, indicating room for improvement, especially considering its nightly rates. Nonetheless, Harbour Heights Hotel remains a respectable choice for its overall standard in the area, particularly for those captivated by its lovely setting and decent hospitality.
Harbour Heights Hotel is undeniably a top-tier destination for those seeking a luxurious getaway. Visitors consistently praise the stunning views from the restaurant, which provide a picturesque backdrop for an enjoyable breakfast experience that leaves guests feeling satisfied and ready for the day. The hotel's superb quality runs through every aspect, from its fantastic location to its well-maintained and superbly managed facilities.
The atmosphere at Harbour Heights is described as first class with a high level of cleanliness and stylish decor contributing to the overall sense of luxury. While some noted that the decor could feel dated and lacked modern amenities like USB ports, these minor issues are overshadowed by the hotel's many virtues. Guests repeatedly highlight the amazing stays they've had and the comfort provided by great rooms in a clean, stylish environment with a captivating view.
Overall, Harbour Heights positions itself as a clean, stylishly comfortable high-class hotel that delivers a fantastic, luxurious stay worth every penny, despite a few functional shortcomings.
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Location
Guests particularly appreciated the lovely views from the terrace and dining areas, which make for a delightful experience while enjoying meals. The hotel’s location is also practical, providing convenience for exploring the surrounding areas, including Poole and Sandbanks. For those attending events nearby, the hotel is in an excellent spot and offers ease of parking.
The combination of a spectacular location, beautiful views and accessibility to beaches and local attractions makes Harbour Heights Hotel a favored choice for visitors. While some guests noted that parts of the hotel looked a bit tired, the overall consensus is that the unbeatable location and the extraordinary views make up for it.
Breakfast
The breakfast service, while generally good, had occasional lapses in organization, leading to criticisms about having to repeatedly ask for coffee or experiencing slow service. Despite a few instances of unfriendly or abrupt service from specific staff members, the majority of the team was perceived as friendly and hardworking.
Guests enjoyed the ability to have breakfast served in different ways, such as table service for hot dishes and buffet-style offerings for continental options. The scenic view from the terrace or restaurant while dining further added to the appeal. However, there were a few critiques regarding certain elements, such as undercooked bacon, meager portions or the lack of variety in the bread and rolls selection.
In summary, Harbour Heights Hotel's breakfast was a highlight for many guests, appreciated for its variety, taste and the attentive staff, although room for improvement in service consistency and specific food items was noted.
Dinner
Guests found the menus to be well-prepared and tasty, often describing the food as amazing, excellent or even stunning, especially during special events like New Year's. The atmosphere, especially in the Chinese restaurant, was frequently noted as adding to the overall positive dining experience.
However, some guests did point out a few drawbacks. Instances of slow service in the Italian restaurant were mentioned, as well as concerns about the limited and somewhat pricey dinner menu. The View restaurant also received mixed reviews; while the food quality was high, some found it to be quite expensive. Additionally, there were occasional mentions of disappointing meals and the need for more varied menu options to cater to less adventurous diners.
Despite these minor criticisms, the majority of guests enjoyed their meals, whether dining in the more formal settings or casually on the terrace. The combination of superb food, professional staff and exceptional views across the bay made dining at Harbour Heights Hotel a memorable aspect of many stays.
Rooms
However, some rooms are in need of refurbishment with comments on dated decor, worn furniture and small sizes for the price. A few guests faced issues with tricky heat control and occasional noise disturbances. Despite these drawbacks, the hotel's central location and exceptional views contribute significantly to a positive stay experience. Rooms with balconies and sea views are particularly well-received, enhancing the overall appeal for those seeking picturesque accommodation. Overall, Harbour Heights Hotel strikes a balance between comfort and spectacular scenery, though a refresh in some areas could further enhance guest satisfaction.
Beds
Cleanliness
However, there are some areas needing improvement. Several reviews highlight issues with the exterior and balconies with mentions of dirty windows, marked or stained carpets and undesirable conditions on flat roofs adjoining the balconies. The outside areas, including the windows of the restaurant, were noted as needing attention as well, pointing to discoloured flooring, poor grouting and other minor maintenance issues.
Despite these drawbacks, the friendly and helpful staff make up for some of these shortcomings, enhancing the overall stay experience. The hotel's pet-friendly policy is also a plus for many guests. Reviews suggest that while the hotel’s cleanliness is adequate in many areas, there’s room for improvement, especially where the bedrooms and common exterior spaces are concerned.
Staff
The overall atmosphere at the hotel is marked by the staff’s courteous and engaged interactions, going as far as leaving thoughtful gestures like birthday cards and chocolates for special occasions. While there were sporadic issues such as slow service or lack of training among some bar staff, the prevalent sentiment was one of genuine effort and professional hospitality.
Instances of excellence were noted across various functions – from the doorman service to the housekeeping team, reflecting a consistent standard of care. Despite minor criticisms regarding specific instances or individual staff members, the consensus firmly emphasizes the commendable, hardworking and friendly nature of the Harbour Heights Hotel staff.
Wi-Fi
Parking
4 Star
Guests have appreciated the hotel's cleanliness and the comfort provided by the staff, which seems to be a consistent highlight. Despite the commendation, a few reviews suggest that the rooms appear tired and that room service could be improved. Some feel that management overly relies on the breathtaking views as a primary attraction.
While some visitors feel the hotel lives up to its four-star rating, others perceive it as more aligned with a three-star level, indicating room for improvement, especially considering its nightly rates. Nonetheless, Harbour Heights Hotel remains a respectable choice for its overall standard in the area, particularly for those captivated by its lovely setting and decent hospitality.
Luxury
The atmosphere at Harbour Heights is described as first class with a high level of cleanliness and stylish decor contributing to the overall sense of luxury. While some noted that the decor could feel dated and lacked modern amenities like USB ports, these minor issues are overshadowed by the hotel's many virtues. Guests repeatedly highlight the amazing stays they've had and the comfort provided by great rooms in a clean, stylish environment with a captivating view.
Overall, Harbour Heights positions itself as a clean, stylishly comfortable high-class hotel that delivers a fantastic, luxurious stay worth every penny, despite a few functional shortcomings.
No, Harbour Heights Hotel doesn't have any pool.
No, a spa isn't available at Harbour Heights Hotel.
No, Harbour Heights Hotel doesn't allow dogs.
Yes, parking facilities are available at Harbour Heights Hotel.
No, Harbour Heights Hotel doesn't have a gym.
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