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Haven Hotel

Poole , 161 Banks Road (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Haven Hotel is a great choice for those seeking a first-class location with amazing views. Guests loved the stunning sea views from the large, bright lounges, bar and restaurant. The breakfast was widely appreciated by guests with many praising the quality, variety and abundance of the food options. The rooms were comfortable and clean with lovely sea views, although some guests felt they were dated and required refurbishment. The hotel is generally kept to a high standard of cleanliness, making for a pleasant stay. The staff were exceptional, providing amazing customer service and making guests feel welcomed and comfortable. The spa facilities were truly awesome, but the swimming pool was small and cold. The hotel's location right on the beach was a major plus with easy access to the water and lovely views. The beds were generally comfortable, although some guests found them a little hard and small. Overall, the Haven Hotel is a great choice for those seeking a beachfront getaway with excellent customer service and facilities.
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Beachfront Hotel

The Haven Hotel is a coastal gem located on the Sandbanks peninsula in Poole. With its prime location surrounded by the sea and sand, this hotel offers a serene and peaceful getaway from the stress of city life. From the hotel, guests can step out onto seven miles of pristine sandy beaches that stretch out in front of them. The Purbecks are just a couple of steps away and can be accessed via the Shell Bay chain ferry making the hotel the perfect gateway to explore the South Coast and its surrounding areas. The hotel offers a warm and welcoming atmosphere with modern comforts that are sure to make every guest's stay comfortable and relaxing. Some of the rooms offer ocean view balconies, so visitors can take in the stunning sea views while enjoying a cup of tea or coffee in the morning. For those looking to relax or energize, several leisure facilities are available. Indoor hydrotherapy pools, outdoor sea view hot tub, sauna/steam rooms and gym facilities are sure to cater to every need while the heated outdoor pool is open in the summer months. The sun lounge and seating areas offer stunning panoramic views over the sea, Studland Bay and Old Harry Rocks and it is from this area, that guests have direct beach access to seven miles of award-winning golden sandy beaches. For sea swimmers, the hotel offers safe gently sloped coves at the foot of the hotel - perfect for a refreshing dip in the sea. And for those who enjoy long walks or running, the beach or promenade will not disappoint.

Hotel with Spa

Welcome to the Haven Leisure Club, a serene and peaceful retreat located within the Haven Hotel. Indulge in the indoor hydrotherapy pools, the outdoor heated pool, the sea view hot tub, the sauna, and the steam rooms. For an extra touch of pampering, the Haven Hotel Leisure Club offers spa treatments through Massage Merit Spa. Treat your body to one of the range of rejuvenating services, such as massages, body scrubs, wraps, skin facials, and more. Massage Merit Spa uses multi-award winning Voya products, certified organic and featuring seaweed as their core ingredient, to help you leave feeling healthier, fresher, and more youthful.

Hotel with EV Charging Stations

Hotel near The Beach

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Hotel with Swimming Pool

Heated Pool Indoor Pool Pool Lap Lanes Outdoor Pool

Business Hotel

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EV charging stations

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4-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Lap Lanes

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Hotel with Heated Pool

Room Types

Single Room Rooms have satellite TV, an en suite bathroom, and tea and coffee making facilities. Please note that the room is facing a courtyard and may be affected by noise.

Double Room Rooms have satellite TV, an en suite bathroom, and tea and coffee making facilities.

Double Room with Harbour View and Balcony With scenic balcony views over the harbour, this bright bedroom with satellite TV, tea/coffee facilities and a private modern bathroom.

Standard Family Room A bright bedroom with satellite TV, tea/coffee facilities and a private modern bathroom. Top bunk beds are suitable for children over 6 years

Double Room with Sea View With scenic views over the sea, this bright bedroom with satellite TV, tea/coffee facilities and a private modern bathroom.

Double Room with Balcony and Sea View With scenic balcony views over the sea, this bright bedroom with satellite TV, tea/coffee facilities and a private modern bathroom.

Deluxe Double Room with and Sea View With scenic views over the sea, this bright bedroom with satellite TV, tea/coffee facilities and a private modern bathroom.

Budget Double Room The small double rooms face the middle courtyard of the hotel and do not have any views due to their frosted windows. Please note rooms can be affected by noise from the air conditioning units at all times.

Deluxe Double Room Rooms have satellite TV, an en-suite bathroom, and tea and coffee making facilities. Overlooking the car park.

About Haven Hotel

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Guest Reviews

7.8

Good

Location

The Haven Hotel boasts an exceptional location right by the sea with breath taking views of Poole Harbour and the Dorset coast line. Its perfect location offers access to the beach right from the front door, as well as proximity to popular tourist areas like Bournemouth and the Brownsea ferry. Guests loved the stunning sea views from the large, bright lounges, bar and restaurant. The location is also excellent for walking along the beach and enjoying the facilities of the hotel. Many guests found the staff helpful and attentive. Overall, the Haven Hotel is the perfect holiday destination for those seeking a first-class location and facilities with amazing views.

Breakfast

Guests enjoyed a variety of breakfast options during their stay at Haven Hotel. Many praised the delicious food and excellent restaurant facilities. The full English breakfast was a hit with guests commending the quality of the food and the number of choices available. Some breakfast options included fish choices, poached eggs, bacon and egg sandwiches and omelettes with more vegetable options suggested by some guests. Overall, guests found the breakfast to be very good, outstanding or fantastic and often qualified it as having lots of choice, being plentiful and including everything in abundance. The service, facilities and food were widely appreciated by guests with some specifically mentioning the lovely breakfast lady, Els. However, a few guests found the breakfast to be only adequate or below average, suggesting improvements in the provision of some ingredients. The Point restaurant was described as excellent and made a valuable contribution to the overall breakfast offering. Overall, guests had a positive experience with the breakfast at Haven Hotel, praising the quality, variety and abundance of the food options.

Dinner

Despite the Haven Hotel’s great location and stunning building, reviews of the hotel’s dinner options have been mixed. Guests have noted that the evening menu lacked variety and was overpriced with some even stating that the portions were meager. Some guests also found the menu disappointing, as it did not change throughout their stay. Despite this, room service was available for those who did not want to dine in the restaurant. While some guests praised the food and ambiance of the restaurant, others found the food to be poor quality and unappetizing. The bar menu was also criticized for being expensive and lacking choices, even including sandwiches on the dinner menu. While the Haven Hotel has many great qualities, guests looking for satisfying and diverse dining options may need to look elsewhere.

Rooms

The Haven Hotel has a mix of positive and negative reviews regarding its rooms. Some guests found the rooms to be comfortable, clean and well-equipped with lovely balconies and luxurious amenities. Stunning sea views were also highlighted by guests. However, some guests felt that the rooms were dated and required refurbishment. Some reported small rooms and uncomfortable beds with bathrooms in need of updating. A few guests noted issues with temperature control, either too hot or too cold. Some guests also experienced noise issues, such as thin walls or overlooking other buildings with noisy air conditioning units. Despite some criticisms, the hotel staff were praised for their friendliness and attempts to resolve any issues. Overall, while some parts of the hotel may need refurbishment, the Haven Hotel offers comfortable and clean rooms with lovely sea views.

Beds

Haven Hotel boasts about its comfortable beds that ensure guests sleep soundly through the night. Some guests were pleased with how soft and cozy the beds were, while others found them a little hard for their liking. Nonetheless, guests were still able to get a good night's rest thanks to the quietness of the location. The bedding, including the duvet and linen, were also praised for adding to the overall comfort of the stay. However, there were a few comments on the size of the beds with some guests suggesting that bigger size beds should be introduced. Additionally, those who booked budget rooms had a less comfortable experience due to the noise and heat in the room as well as the small size of the bed. Nevertheless, for those who booked other rooms, the comfort of the bed was considered to be one of the great features alongside the excellent food and location.

Cleanliness

Guests of Haven Hotel have had mixed experiences with the cleanliness of the accommodation. Some have reported issues such as a dirty fish tank, a stained bath and dusty surfaces. However, many reviews praise the high standard of cleanliness with multiple guests using phrases such as "spotless" and "very clean." Although a few guests noted that the hotel itself is old and dated, the staff strive to keep all amenities clean and comfortable, including the pool and spa, which unfortunately some guests found unclean. Overall, the hotel is generally kept to a high standard of cleanliness, making for a pleasant stay in a great location with excellent customer service and facilities.

Staff

The staff at Haven Hotel are truly exceptional, going above and beyond to make guests feel welcomed and comfortable. From the helpful and considerate wait staff in the breakfast room, to the professional and friendly receptionists, guests rave about the amazing customer service provided by the hotel. The friendly and polite staff make for a welcoming atmosphere in this spotless and well-located hotel. The restaurant manager is particularly obliging and the spa staff always ensure guests have a pleasant experience. Although some guests experienced slow service, the accommodating and attentive staff more than make up for any small shortcomings. Overall, Haven Hotel's staff is one of its greatest assets with lovely, exceptional and beautiful staff providing a truly memorable experience.

Spa

If you're looking for a tranquil oasis within Haven Hotel, look no further than their lovely spa facilities. Guests have raved about the excellent services provided by the spa staff, particularly the "most amazing massage" given by Francesca. The spa pool could be a bit warmer, but the outdoor hot tub is a great alternative. Unfortunately, some guests have reported issues with the pool and hot tub closing too early, so make sure to check the hours before booking your appointment. However, the sauna is always available for use (although be warned that the door may be open if it gets too hot!). The spa facilities are truly awesome, but do note that the swimming pool is quite small and may not meet everyone's expectations. Additionally, some guests have reported issues with the outside jacuzzi not working and the inside one being covered over, so this is worth confirming before you book. Despite these minor issues, the spa staff were very pleasant and made sure the spa was excellent. Overall, the location and spa are major pluses for Haven Hotel.

Pool

The Haven Hotel offers a range of pool facilities for guests to enjoy during their stay. Guests have mentioned that the indoor swimming pool was very small and freezing, making it difficult to swim comfortably. The water in the pool also needs to be warmer for winter stays. The hydro pool was also cold as it was just water being pumped around from the indoor pool. Unfortunately, the outdoor pool was closed during some stays. While some guests found the pool facilities unclean and in need of improvement, others found the heated pool and outdoor hot tub to be great facilities. Despite mixed reviews on the pool, guests can take comfort in knowing that the hotel is located right by the beach and the sea. Overall, guests seemed to have a positive experience at the Haven Hotel with the exception of the pool area which could use some improvement.

Beach

The Haven Hotel is located in a beautiful position right on the beach with stunning views of the sea and easy access to the water. The staff were extremely helpful and went out of their way to assist guests, making the hotel experience even more enjoyable. A walk along the beach was a favorite among guests, who were impressed with the beautiful location and lovely views. For those who enjoy being right by the water, the Haven Hotel is perfect. Whether you want to take a stroll along the beach towards Bournemouth or simply enjoy a beachfront vacation, this hotel is in a great location for both. The proximity to the sea is unbeatable and some guests even mentioned being just across the water to Studland Bay. The only downside mentioned was that some sea views were not visible from certain rooms, but overall the access to the beach was great. The Haven Hotel is a lovely choice for a beachfront getaway.

Yes, Haven Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes, Outdoor Pool.

Yes, a spa is available at Haven Hotel.

No, Haven Hotel doesn't allow dogs.

Yes, parking facilities are available at Haven Hotel.

Yes, Haven Hotel has a gym.

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