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Summary of reviewsThe Holiday Inn Express Poole, an IHG Hotel, receives commendable reviews for its convenient and central location, making it ideal for exploring Poole's attractions such as Poole Harbour, town center and the Lighthouse Arts Centre. Guests appreciate its proximity to public transportation, eateries, bars and the ferry port. Despite some challenges in finding the hotel due to understated signage, visitors enjoy the quiet and peaceful environment once settled.
Guests have mixed feelings about breakfast. Many highlight the good selection and variety, including gluten-free and vegan options within a clean and organized dining area. However, others note that the hot food options could be improved and that the breakfast sometimes becomes repetitive. Dinner experiences are also split with positive feedback on the food quality when available, but common complaints about limited options, high prices and slow service.
Rooms at the hotel are frequently praised for their cleanliness, spaciousness and comfort, featuring large and comfy beds. Guests also appreciate the peace and quiet. However, some reviews mention a lack of amenities, issues with heating and rooms in need of maintenance. Despite these concerns, the friendly and helpful staff consistently enhance the overall guest experience.
Cleanliness is another strong point for the hotel with many visitors describing it as spotless and well-maintained. The public areas and rooms are generally clean and comfortable, though a few guests noted occasional lapses in the dining area and housekeeping routines.
The hotel's staff receive high praise for their friendliness, helpfulness and efficiency. Their exceptional service across all areas of the hotel, from reception to dining, significantly contributes to a positive guest experience. Particular members of staff are frequently commended for their outstanding service, enhancing the hotel's welcoming atmosphere.
The complimentary Wi-Fi service at the hotel is appreciated for its speed and reliability in most areas, though some guests experience intermittent connectivity. Parking is considered convenient and secure, albeit with a nightly fee of £7.50 which some find reasonable. The availability of EV charging points is a noteworthy benefit for those with electric vehicles.
Families find the hotel particularly accommodating, appreciating the spacious family rooms, helpful staff and thoughtful touches like complimentary Easter chocolate eggs for kids. The hotel's location near family-friendly attractions adds to its appeal, making it a great choice for family getaways.
Overall, the Holiday Inn Express Poole offers a strategic base for both leisure and business travelers with commendable service, clean and comfortable rooms and a family-friendly environment. Areas for improvement include the variety and quality of breakfast and dinner options and room maintenance, but the hotel’s positive traits generally outweigh the negatives, contributing to a satisfactory and pleasant stay for most visitors.
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