Fenix Hotel Pouso Alegre
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Fenix Hotel Pouso Alegre is ideally located in the heart of Pouso Alegre, offering easy access to a variety of nearby amenities such as supermarkets, pharmacies, restaurants and banks, making it a convenient choice for both business and leisure travelers. The hotel's prime location, close to the bus station and main city thoroughfares, is frequently praised for its cost-benefit value. The staff are known for their friendliness and attentiveness, further enhancing the comfort and appeal of the hotel. Guests can expect a hearty breakfast featuring a diverse and fresh selection, which is often highlighted as a standout feature, despite occasional calls for more variety.
Accommodations at the hotel receive mixed reviews. While many guests appreciate the spaciousness and cleanliness of the rooms, particularly the superior and balcony rooms, the more economical options are criticized for being small and sometimes in need of renovation. Cleanliness is generally appreciated, but some guests report inconsistencies, particularly in certain rooms and bathrooms.
The Wi-Fi experience at the hotel is less favorable with many guests facing connection issues. Conversely, parking receives positive feedback for its ample and convenient options, though improvements in space management and security could enhance the experience.
Families typically enjoy their stay due to the friendly staff and suitable accommodations, especially in spacious quadruple rooms, although variable cleanliness can affect the experience. The comfort of the beds also garners mixed reviews with some guests finding them satisfactory while others criticize the mattresses and pillows.
Dinner service at the hotel is another area with room for improvement, as some guests enjoy the variety and quality, while others face issues with slow service and inconsistent quality.
In summary, Fenix Hotel Pouso Alegre stands out for its strategic location, friendly staff and excellent breakfast, making it a strong contender for travelers prioritizing these aspects. However, areas such as room amenities and Wi-Fi require attention to meet all guest expectations fully.
Categories
Accommodations at the hotel receive mixed reviews. While many guests appreciate the spaciousness and cleanliness of the rooms, particularly the superior and balcony rooms, the more economical options are criticized for being small and sometimes in need of renovation. Cleanliness is generally appreciated, but some guests report inconsistencies, particularly in certain rooms and bathrooms.
The Wi-Fi experience at the hotel is less favorable with many guests facing connection issues. Conversely, parking receives positive feedback for its ample and convenient options, though improvements in space management and security could enhance the experience.
Families typically enjoy their stay due to the friendly staff and suitable accommodations, especially in spacious quadruple rooms, although variable cleanliness can affect the experience. The comfort of the beds also garners mixed reviews with some guests finding them satisfactory while others criticize the mattresses and pillows.
Dinner service at the hotel is another area with room for improvement, as some guests enjoy the variety and quality, while others face issues with slow service and inconsistent quality.
In summary, Fenix Hotel Pouso Alegre stands out for its strategic location, friendly staff and excellent breakfast, making it a strong contender for travelers prioritizing these aspects. However, areas such as room amenities and Wi-Fi require attention to meet all guest expectations fully.
Hotel with Parking
Fenix Hotel Pouso Alegre provides free parking on-site. This amenity offers convenient and complimentary vehicle storage for hotel guests.
3-Star Hotel
This hotel is a popular choice among travelers and features a restaurant and fitness center. It offers comfortable rooms and is well-located. It also offers a kid-friendly buffet and laundry services.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Fenix Hotel Pouso Alegre boasts an exceptional location in the heart of Pouso Alegre, making it an ideal choice for travelers seeking convenience and comfort. The hotel is centrally situated, close to a variety of amenities including supermarkets, pharmacies, restaurants, banks and commercial areas, all within walking distance. Guests frequently highlight the hotel's easy accessibility, both from the bus station with just an 8-minute walk and via main city thoroughfares.
The prime location offers excellent cost-benefit value, allowing visitors to comfortably explore the downtown area. Reviews repeatedly praise the hotel's proximity to the city center, making it perfect for both business and leisure travelers who need to navigate the city efficiently. Alongside the great location, guests often commend the hotel’s cleanliness, friendly and attentive staff and a hearty breakfast that starts the day off on a high note.
Parking is available and fairly easy, complementing the overall convenience of the hotel’s placement. The rooms are well-maintained with many guests appreciating their size and cleanliness. Apart from logistical advantages, the central and quiet setting provides a peaceful retreat despite being amidst the hustle and bustle of the city. All in all, Fenix Hotel Pouso Alegre stands out for its strategic location, making it a top pick for anyone visiting the area.
At Fenix Hotel Pouso Alegre, guests consistently praise the breakfast as one of the standout features of their stay. Many describe the breakfast as great, wonderful, very good and delicious, emphasizing its quality and variety. There's a notable appreciation for the professional preparation and the attention to detail, including a good selection of fresh, natural juices and a diverse spread that caters to various dietary preferences, including vegan options.
The breakfast is often highlighted for its completeness, offering a range of fruits, cakes, pastries, eggs and even specific delights like orange cake and peanut cake. Reviewers particularly enjoyed the completeness and organization of the breakfast buffet, mentioning that it includes everything from bread to a variety of juices, scrambled eggs, cheese bread and even regional specialties like Minas cheese.
Several guests noted that the breakfast was perfect and exceptional with replenishments being well-managed even towards the end of the breakfast period. The hotel staff's friendly and efficient service during breakfast times also received positive mentions, contributing to an overall pleasant dining experience.
Despite the overwhelming positive feedback, there were occasional mentions of areas for improvement, such as the need for more variety and better replenishment practices to ensure all items are available throughout the breakfast time. A few guests felt that the breakfast offerings could sometimes be more varied or missed certain vegan options.
Overall, the breakfast at Fenix Hotel Pouso Alegre is highly regarded with guests frequently highlighting it as a key reason for their enjoyable stay and a strong point worth recommending.
The dinner service at Fenix Hotel Pouso Alegre has received mixed reviews from guests. On the positive side, some guests commend the restaurant for having a good selection of menu options and mention specific enjoyable meals, describing the dining experience as delicious and of incredible diversity. The presence of polite and attentive staff, such as Dona Maria, has been highlighted as a positive aspect. Additionally, the availability of room service for dinner is mentioned as a benefit, especially considering the limited dining options nearby.
However, there are several criticisms regarding the dinner experience. Guests have noted that the restaurant service can be slow and disorganized with instances of being served incorrect or low-quality dishes. Specific complaints include cold burger and fries, old bread in sandwiches and generally disappointing snack options. It appears that the restaurant closes early and does not offer dinner service on Sundays, which adds to the inconvenience. Overall, while some guests have had enjoyable dinners, others feel the dining options and service leave much to be desired.
The Fenix Hotel Pouso Alegre offers a range of room types, eliciting varying guest experiences. Many guests appreciate the spaciousness and cleanliness of the rooms with several noting excellent views, well-maintained facilities and the presence of amenities like air conditioning and hot water. The superior triple rooms and rooms with balconies are particularly praised for their comfort and ample space. Cleanliness appears to generally meet or exceed expectations with rooms being described as spotless and well-organized.
However, the hotel does offer economy rooms, which are frequently described as extremely small, sometimes claustrophobically so with some lacking windows. Reviews mention that these rooms are sometimes in need of renovation and some guests experienced issues with cleanliness and outdated or malfunctioning amenities, such as broken air conditioning and leaking fixtures. While the single rooms are noted for their cost-effectiveness and practicality for short stays, their size and limited features might not meet all travelers' needs.
Overall, the hotel seems to perform well with its more spacious and updated rooms, while the more economical options might not satisfy guests expecting a larger space and more amenities. The location and breakfast consistently receive positive feedback, making it a desirable choice for those prioritizing these aspects over room size.
Guest reviews about the beds at Fenix Hotel Pouso Alegre reveal a mix of experiences. Many guests appreciated the comfort of the beds, often describing them as comfortable or extremely comfortable, meeting or exceeding expectations. Clean bed linens and spacious rooms were also noted positively. However, a significant number of reviews pointed out issues such as mattresses being too soft or too hard with several mentioning mattresses that felt very old, worn out or in urgent need of replacement. Some mattresses were described as having worn springs, being very thin or sagging. Pillows also received criticism, frequently being labeled as low quality or uncomfortable. Additionally, bed sizes were a concern with numerous mentions of beds being too small or narrow, sometimes described as below standard size. Despite these issues, the positive mentions of comfort suggest a mixed yet somewhat favorable overall perception regarding the sleeping conditions at the hotel.
Fenix Hotel Pouso Alegre boasts a mixed reputation regarding cleanliness based on guest reviews. Many guests praised the hotel for its clean and comfortable environment with several noting the immaculate state of their rooms and the impeccable cleanliness throughout the hallways and common areas. Some found the cleanliness standards to be sensational with rooms being described as spotless and exceptionally clean.
On the downside, there are consistent reports of cleanliness issues in specific rooms and bathrooms. Stained bed linens, dirty towels and remnants from previous guests were commonly mentioned. Some guests noted that the bathrooms were poorly cleaned with residues like hair and used soap frequently found. The cleaning staff's performance was occasionally described as unsatisfactory with some rooms requiring more thorough cleaning and attention to detail.
Additionally, some guests highlighted that the cleanliness of the rooms could be inconsistent, varying from one visit to another. Others mentioned logistical hiccups such as the need to request room cleaning and observed that certain areas, particularly windows and frames, were dusty and neglected.
In summary, while Fenix Hotel Pouso Alegre does receive high marks for cleanliness from many guests, there remains a notable number of criticisms concerning specific issues and areas that need attention. Potential visitors might experience varying levels of cleanliness depending on their stay.
The staff at Fenix Hotel Pouso Alegre have garnered praise for their professionalism and friendliness. Many reviewers highlighted the consistently courteous and attentive service provided by the team, from the receptionists to the housekeepers. Specific staff members such as Moacir and Oberdan were frequently commended for their exceptional service, politeness and warm demeanor.
Guest interactions often described the service as impeccable with a high degree of professionalism and helpfulness. The reception staff, in particular, were noted for providing a welcoming experience despite some occasional critiques about enthusiasm and attentiveness. Overall, the employees are characterized as extremely polite, friendly and eager to assist with any needs, contributing to a positive and hospitable atmosphere at the hotel.
However, there were a few detractors who mentioned grumpy-faced receptionists and instances where staff seemed disengaged. A notable mention was made of reception staff who were occasionally preoccupied with their cell phones or not immediately present at the reservation desk. Despite these occasional lapses, the general sentiment towards the staff remains positive with many guests appreciating the team's dedication to ensuring a comfortable stay. The hotel's commitment to customer service shines through, leaving a lasting impression on its visitors.
Though the Fenix Hotel Pouso Alegre delivers on various amenities, the guest reviews highlight significant concerns regarding the quality and reliability of the Wi-Fi. While some visitors found the internet met their basic needs, many struggled with connection problems, particularly in their rooms. Reports of weak signals, dropped connections and the need for registration to access the Wi-Fi are frequent. Although there were a few mentions of excellent Wi-Fi, these seem to be exceptions rather than the norm. For those who rely heavily on a stable internet connection, this aspect of the hotel might be disappointing, indicating that there is room for improvement in the hotel's Wi-Fi system.
Fenix Hotel Pouso Alegre offers a variety of parking options that cater to guests' needs, providing ample and spacious parking with several positive aspects. Many appreciated the large, convenient parking lot, some of which is covered, enhancing the overall convenience. Guests generally found the parking to be good with some emphasizing the benefit of free parking included with their stay. Many noted the availability of parking near the hotel facilities, which made access straightforward. The availability of private parking and suitable spaces for cars were also highlighted as advantageous features.
However, there were some mixed reviews regarding the parking experience. A few guests mentioned that the parking lot could be a bit confusing or cramped, particularly noting tight spaces that could be inconvenient, especially on rainy days. Additionally, there were comments about the limited number of parking spaces and concerns about parking security. Some found the distant parking options less ideal and there were remarks about the need for maintenance and improvements to the parking facilities. The feedback regarding the parking attendants was also varied with some guests finding them unhelpful or rude.
Overall, while the parking at Fenix Hotel Pouso Alegre generally meets guests' needs and is considered a significant benefit, there is room for improvement in managing space and security to enhance the guest experience further.
Fenix Hotel Pouso Alegre offers a generally positive experience for families, especially those traveling with children. The staff receives high marks for their friendliness, particularly in interactions with younger guests, making children feel welcome and comfortable. Specific praise goes to the staff for being very nice to kids, such as a 3-year-old guest who enjoyed their stay. The hotel provides suitable accommodations for families with clean beds, bed sheets and towels. The quadruple room is particularly noted for its spaciousness, being ideal for a family's stay and capable of accommodating four people comfortably.
However, some caution is advised, as indicators suggest mixed experiences related to room cleanliness and the treatment of guests. While there are positive mentions of cleanliness, a couple of reviewers found room cleaning to be subpar, which could affect the overall experience. Despite these issues, for families seeking a friendly atmosphere and comfortable accommodations, Fenix Hotel Pouso Alegre remains a recommended option.
Fenix Hotel Pouso Alegre is a traditional three-star establishment, conveniently located in the city and offering fair pricing with a notable cost-benefit ratio. Guests have consistently found it to be a well-equipped hotel, featuring necessary amenities such as air conditioning, flat-screen TVs and reasonably comfortable beds. Although the overall quality may be moderate and some maintenance is required in the building, the hotel delivers satisfactory service and meets expectations. The bathrooms are clean and stocked with basic personal hygiene products, contributing to a generally positive experience. While the breakfast could see improvement, the combination of its fair price and good service makes it a great value option that guests are willing to return to.
Fenix Hotel Pouso Alegre offers a functional environment beneficial for business travelers. Its strategic location and comfortable workspace make it suitable for those on business trips. The facilities are generally well-regarded for working activities with good installations that support productivity. While the hotel's service approach might need improvement in terms of kindness, the overall setup is considered effective for business purposes. Despite some minor inconveniences like the occasional complaint about stays and a missing workspace for detailed business activities, it remains a viable choice for business travel.
Location Show Map
Location
The prime location offers excellent cost-benefit value, allowing visitors to comfortably explore the downtown area. Reviews repeatedly praise the hotel's proximity to the city center, making it perfect for both business and leisure travelers who need to navigate the city efficiently. Alongside the great location, guests often commend the hotel’s cleanliness, friendly and attentive staff and a hearty breakfast that starts the day off on a high note.
Parking is available and fairly easy, complementing the overall convenience of the hotel’s placement. The rooms are well-maintained with many guests appreciating their size and cleanliness. Apart from logistical advantages, the central and quiet setting provides a peaceful retreat despite being amidst the hustle and bustle of the city. All in all, Fenix Hotel Pouso Alegre stands out for its strategic location, making it a top pick for anyone visiting the area.
Breakfast
The breakfast is often highlighted for its completeness, offering a range of fruits, cakes, pastries, eggs and even specific delights like orange cake and peanut cake. Reviewers particularly enjoyed the completeness and organization of the breakfast buffet, mentioning that it includes everything from bread to a variety of juices, scrambled eggs, cheese bread and even regional specialties like Minas cheese.
Several guests noted that the breakfast was perfect and exceptional with replenishments being well-managed even towards the end of the breakfast period. The hotel staff's friendly and efficient service during breakfast times also received positive mentions, contributing to an overall pleasant dining experience.
Despite the overwhelming positive feedback, there were occasional mentions of areas for improvement, such as the need for more variety and better replenishment practices to ensure all items are available throughout the breakfast time. A few guests felt that the breakfast offerings could sometimes be more varied or missed certain vegan options.
Overall, the breakfast at Fenix Hotel Pouso Alegre is highly regarded with guests frequently highlighting it as a key reason for their enjoyable stay and a strong point worth recommending.
Dinner
However, there are several criticisms regarding the dinner experience. Guests have noted that the restaurant service can be slow and disorganized with instances of being served incorrect or low-quality dishes. Specific complaints include cold burger and fries, old bread in sandwiches and generally disappointing snack options. It appears that the restaurant closes early and does not offer dinner service on Sundays, which adds to the inconvenience. Overall, while some guests have had enjoyable dinners, others feel the dining options and service leave much to be desired.
Rooms
However, the hotel does offer economy rooms, which are frequently described as extremely small, sometimes claustrophobically so with some lacking windows. Reviews mention that these rooms are sometimes in need of renovation and some guests experienced issues with cleanliness and outdated or malfunctioning amenities, such as broken air conditioning and leaking fixtures. While the single rooms are noted for their cost-effectiveness and practicality for short stays, their size and limited features might not meet all travelers' needs.
Overall, the hotel seems to perform well with its more spacious and updated rooms, while the more economical options might not satisfy guests expecting a larger space and more amenities. The location and breakfast consistently receive positive feedback, making it a desirable choice for those prioritizing these aspects over room size.
Beds
Cleanliness
On the downside, there are consistent reports of cleanliness issues in specific rooms and bathrooms. Stained bed linens, dirty towels and remnants from previous guests were commonly mentioned. Some guests noted that the bathrooms were poorly cleaned with residues like hair and used soap frequently found. The cleaning staff's performance was occasionally described as unsatisfactory with some rooms requiring more thorough cleaning and attention to detail.
Additionally, some guests highlighted that the cleanliness of the rooms could be inconsistent, varying from one visit to another. Others mentioned logistical hiccups such as the need to request room cleaning and observed that certain areas, particularly windows and frames, were dusty and neglected.
In summary, while Fenix Hotel Pouso Alegre does receive high marks for cleanliness from many guests, there remains a notable number of criticisms concerning specific issues and areas that need attention. Potential visitors might experience varying levels of cleanliness depending on their stay.
Staff
Guest interactions often described the service as impeccable with a high degree of professionalism and helpfulness. The reception staff, in particular, were noted for providing a welcoming experience despite some occasional critiques about enthusiasm and attentiveness. Overall, the employees are characterized as extremely polite, friendly and eager to assist with any needs, contributing to a positive and hospitable atmosphere at the hotel.
However, there were a few detractors who mentioned grumpy-faced receptionists and instances where staff seemed disengaged. A notable mention was made of reception staff who were occasionally preoccupied with their cell phones or not immediately present at the reservation desk. Despite these occasional lapses, the general sentiment towards the staff remains positive with many guests appreciating the team's dedication to ensuring a comfortable stay. The hotel's commitment to customer service shines through, leaving a lasting impression on its visitors.
Wi-Fi
Parking
However, there were some mixed reviews regarding the parking experience. A few guests mentioned that the parking lot could be a bit confusing or cramped, particularly noting tight spaces that could be inconvenient, especially on rainy days. Additionally, there were comments about the limited number of parking spaces and concerns about parking security. Some found the distant parking options less ideal and there were remarks about the need for maintenance and improvements to the parking facilities. The feedback regarding the parking attendants was also varied with some guests finding them unhelpful or rude.
Overall, while the parking at Fenix Hotel Pouso Alegre generally meets guests' needs and is considered a significant benefit, there is room for improvement in managing space and security to enhance the guest experience further.
Family
However, some caution is advised, as indicators suggest mixed experiences related to room cleanliness and the treatment of guests. While there are positive mentions of cleanliness, a couple of reviewers found room cleaning to be subpar, which could affect the overall experience. Despite these issues, for families seeking a friendly atmosphere and comfortable accommodations, Fenix Hotel Pouso Alegre remains a recommended option.
3 Star
Business
No, Fenix Hotel Pouso Alegre doesn't have any pool.
No, a spa isn't available at Fenix Hotel Pouso Alegre.
Yes, Fenix Hotel Pouso Alegre welcomes dogs.
Yes, parking facilities are available at Fenix Hotel Pouso Alegre.
Yes, Fenix Hotel Pouso Alegre has a gym.
Location Show Map
More Options
