City Express by Marriott Puebla Centro
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Summary of reviewsCity Express by Marriott Puebla Centro offers a highly regarded location in the heart of Puebla, featuring easy access to historic sites, cultural attractions and major venues. Guests appreciate its strategic positioning, which combines proximity to key districts with a quiet, safe and clean environment.
The hotel provides comfortable, clean accommodations with a blend of historical charm and modern facilities. Rooms, while generally small, are well-maintained and thoughtfully designed to maximize space and comfort. Complaints about noise and limited natural light are occasional but do not detract significantly from the overall positive sentiment. The hotel staff is consistently praised for their friendliness and attentiveness, enhancing the guest experience.
The complimentary breakfast is noted as convenient and pleasant, featuring a decent range of options and friendly service. However, it does have areas for improvement, especially in terms of variety and quality. Some guests find the use of paper plates and plastic cutlery less appealing and occasional issues like limited seating and repetitive menu items are mentioned.
Cleanliness is a standout aspect of the hotel with both rooms and common areas maintained to high standards. Guests frequently highlight the impeccable condition of the facilities and the dedication of the cleaning staff. COVID-19 cleaning protocols are generally well-regarded, adding to the sense of security and comfort.
For business travelers, City Express by Marriott Puebla Centro is a reliable choice due to its central location and conducive environment for productive stays. The hotel’s practical amenities and good price-quality ratio are appreciated, though minor issues with the billing process have been reported but typically resolved.
Free wifi encounters mixed reviews with some guests experiencing good connectivity while others face challenges with reception and speed. The parking facilities are secure and ample, adding value for guests traveling by car, though some improvements in efficiency could be made.
The comfort of the beds and pillows receives mixed feedback with notable mentions of discomfort due to size and firmness. Despite these nuances, the hotel generally meets guests' expectations, providing a clean, comfortable and welcoming environment suitable for both leisure and business travelers exploring downtown Puebla.
Categories
The hotel provides comfortable, clean accommodations with a blend of historical charm and modern facilities. Rooms, while generally small, are well-maintained and thoughtfully designed to maximize space and comfort. Complaints about noise and limited natural light are occasional but do not detract significantly from the overall positive sentiment. The hotel staff is consistently praised for their friendliness and attentiveness, enhancing the guest experience.
The complimentary breakfast is noted as convenient and pleasant, featuring a decent range of options and friendly service. However, it does have areas for improvement, especially in terms of variety and quality. Some guests find the use of paper plates and plastic cutlery less appealing and occasional issues like limited seating and repetitive menu items are mentioned.
Cleanliness is a standout aspect of the hotel with both rooms and common areas maintained to high standards. Guests frequently highlight the impeccable condition of the facilities and the dedication of the cleaning staff. COVID-19 cleaning protocols are generally well-regarded, adding to the sense of security and comfort.
For business travelers, City Express by Marriott Puebla Centro is a reliable choice due to its central location and conducive environment for productive stays. The hotel’s practical amenities and good price-quality ratio are appreciated, though minor issues with the billing process have been reported but typically resolved.
Free wifi encounters mixed reviews with some guests experiencing good connectivity while others face challenges with reception and speed. The parking facilities are secure and ample, adding value for guests traveling by car, though some improvements in efficiency could be made.
The comfort of the beds and pillows receives mixed feedback with notable mentions of discomfort due to size and firmness. Despite these nuances, the hotel generally meets guests' expectations, providing a clean, comfortable and welcoming environment suitable for both leisure and business travelers exploring downtown Puebla.
Hotel Taking Steps Towards Sustainability
This hotel implements energy-saving switches, LED lighting, and recycling. It also uses water-efficient showers and toilets, and provides an electric car charging station. The property purchases annual offsets for at least 10% of its carbon footprint.
Hotel near Nightlife Spots
Located in the Centro, this hotel is near transportation options and a short distance from nightlife. It provides a reliable base for exploring the city's after-dark offerings.
Hotel with Parking
Listed as having free parking available for guests.
Accessible Hotel
This hotel features increased accessibility throughout its premises and offers rooms with roll-in showers. It is equipped with elevators and provides special facilities for guests with visual or hearing impairments.
4-Star Hotel
This hotel offers a convenient location in the city center. It provides comfortable accommodations suitable for business and leisure travelers.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Gym
Guest Reviews
City Express by Marriott Puebla Centro boasts a highly praised location at the heart of Puebla. Guests have consistently highlighted the hotel's proximity to the historic center with major tourist attractions, pleasant streets and cultural sites just a short walk away. The area is safe, clean and conveniently distanced from the downtown noise.
Notably, many guests appreciated how the central location allowed them to reach wedding venues, convention centers and events with ease. This strategic positioning also provides easy access to popular districts like Barrio del Artista and Paseo San Francisco, enhancing the overall visitor experience.
Complementing its great setting, the hotel features comfortable, clean accommodations and quality facilities. The architecture of the hotel also retains historical charm, further enriching the stay. Parking and accessibility are additional conveniences that stood out in the reviews.
Friendly staff and high standards of service contribute to the positive guest experience, making City Express by Marriott Puebla Centro a reliable choice for both leisure and business travelers looking to explore downtown Puebla.
City Express by Marriott Puebla Centro offers a complimentary breakfast that guests have found to be both convenient and pleasant. Many travelers appreciated the inclusion of breakfast in their stay and lauded the service for being friendly and efficient. There is consistent praise for the delicious coffee and the overall completeness of the breakfast. Guests commonly mentioned the variety of options available, describing the food as delicious and satisfying.
However, there are areas for improvement. Several reviews pointed out that the breakfast menu can be repetitive, lacking in variety and sometimes not meeting expectations in terms of taste and presentation. The use of paper plates and plastic cutlery detracted from the dining experience for some. Additionally, some guests found the breakfast selection to be quite basic and suggested the addition of new elements to enhance the overall variety and appeal.
Another common sentiment was that while the breakfast is plentiful and includes an acceptable range of dishes, some items such as the fruit and eggs could be improved in terms of quality and flavor. A few guests also noted issues with the breakfast being served cold and the dining area being somewhat small, leading to limited seating during busy times.
In summary, while the breakfast at City Express by Marriott Puebla Centro has many positive attributes, including friendly service and a decent range of options, there is room for improvement, particularly in adding more variety and enhancing the quality of certain food items.
City Express by Marriott Puebla Centro offers a blend of convenience and comfort perfect for travelers. Guests often praise the hotel for its comfortable and clean rooms, noting their cozy ambiance and well-maintained condition. Despite the rooms being generally described as small, they are thoughtfully laid out, making them appear spacious and comfy. The overall facilities are deemed very comfortable, clean and nicely furnished.
The hotel’s excellent location adds extra value, providing convenient access to local attractions. Rooms are typically outfitted with necessary amenities, although some guests encounter minor inconveniences such as noisy air conditioning units and limited natural light. Also noted were occasional noise disturbances from adjacent rooms and through walls, suggesting a lack of soundproofing.
While some reviews mentioned issues like dampness and artificial lighting, the overall sentiment towards room comfort, cleanliness and the hotel’s general facilities remains positive. The attentive and friendly staff, along with the facility's cleanliness, contribute to a satisfactory and restful stay. The included breakfast also receives favorable mentions, enhancing the overall guest experience despite the hotel not offering restaurant or room services for lunch and dinner.
City Express by Marriott Puebla Centro offers a varied experience when it comes to the comfort of its beds. Some guests have praised the hotel for having very comfortable beds, describing them as super comfortable and good for a restful night's sleep. However, there are frequent mentions of dissatisfaction with the size and firmness of the beds. Guests often found the beds too small, too hard or uncomfortable overall. Additionally, the pillows received numerous complaints; they were commonly described as high, hard, lumpy and generally uncomfortable, which detracted from the sleeping experience. There were also concerns about the cleanliness and overall condition of the bedding with some guests noting that they were unpleasantly affected during their stay. The consensus suggests that while some find the beds satisfactory, improvements are needed in the quality, comfort and maintenance of both mattresses and pillows to ensure a consistent and relaxing experience for all guests.
City Express by Marriott Puebla Centro receives high praise for its cleanliness. Guests consistently describe the hotel and its facilities as very clean, spotless and impeccable. The rooms, common areas and lobby are all maintained to a high standard with ongoing cleaning efforts visible throughout the hotel. There is frequent mention of the cleaning staff's dedication, ensuring every corner of the hotel remains pristine.
Additionally, the rooms are not only clean but also comfortable and pleasant, contributing to a positive ambiance. The cleanliness extends to the hotel's secure surroundings. Its convenient location further enhances the overall experience, being easily accessible and close to the center of Puebla. Most guests seem to appreciate the thoroughness of the COVID-19 cleaning protocols, although a few noted inconsistencies. Despite this, the general sentiment is one of satisfaction with the sanitary conditions and the attentive service provided by the hotel staff. Overall, City Express by Marriott Puebla Centro is highlighted as a clean, comfortable and secure place to stay.
City Express by Marriott Puebla Centro boasts an exemplary team whose dedication to service truly stands out. From the moment guests arrive, they’re greeted with extraordinary attention and friendliness by the reception staff. Throughout the hotel, every encounter highlights the staff's willingness to assist with service consistently described as top-notch and attentive.
Cleanliness is highly regarded, reflecting a well-maintained environment and the cleaning staff receive special mention for their super friendly and thorough service. Guests repeatedly praise the kind and courteous nature of both the front desk and restaurant staff, who are readily available to resolve issues promptly and effectively.
While the overwhelming majority of reviews highlight positive experiences with the staff, a few guests did encounter challenges with booking issues, rude service and unsatisfactory problem resolution. Despite these occasional negatives, the overall impression remains positive, emphasizing the friendly and helpful nature of the hotel's personnel. This attentive and welcoming atmosphere significantly enhances the stay at this well-located hotel.
At City Express by Marriott Puebla Centro, guests have shared mixed experiences regarding the hotel's wifi. Some travelers found the wifi speed to be very good and others appreciated the acceptable quality of the internet during their stay. However, several guests reported difficulties with the wifi, mentioning issues such as complicated usage and poor reception in certain areas, particularly the rooms. Complaints also highlighted slow speeds, limited signal strength and instances where the wifi was not working at all. Due to these recurring connectivity problems, some guests had to report the issues to the reception. While the internet service has its strengths, improvements might be necessary to ensure a consistently positive experience for all visitors.
City Express by Marriott Puebla Centro offers guests a secure and convenient parking experience. The hotel boasts ample and spacious parking spaces, ensuring visitors have plenty of room to park their vehicles. The parking area is both large and safe, providing peace of mind for those traveling by car. Additionally, the parking is free for guests, adding great value to their stay. The parking options include covered and closed areas, enhancing the safety and protection of vehicles while parked.
However, some reviews mention that the parking service could improve in efficiency and there is no access gate to the parking lot. Despite these minor drawbacks, the secure and plentiful parking, combined with an excellent overall stay in Puebla, makes City Express by Marriott Puebla Centro a solid choice for travelers requiring dependable parking facilities.
City Express by Marriott Puebla Centro stands out for its clean and comfortable environment, ideal for business trips. The friendly and helpful staff contribute to a pleasant stay, ensuring that guests feel welcome and cared for. The hotel's four-star management is reflected in its very good services and practical amenities, making it a solid choice for travelers. Guests are generally satisfied with the facilities, noting the good price-quality ratio. Overall, it delivers a positive experience with most aspects meeting or exceeding expectations.
City Express by Marriott Puebla Centro is well-regarded for its suitability for business travelers. Its central location makes it convenient for business meetings and access to both the forts and the city center. The hotel offers comfortable and clean facilities that are ideal for short business stays, ensuring a peaceful environment for productive rest. While guests appreciated the executive rooms and overall value for the price, a few noted complications with the billing process, although these issues were eventually resolved. Overall, the hotel provides a good and convenient option for business stays in Puebla.
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Location
Notably, many guests appreciated how the central location allowed them to reach wedding venues, convention centers and events with ease. This strategic positioning also provides easy access to popular districts like Barrio del Artista and Paseo San Francisco, enhancing the overall visitor experience.
Complementing its great setting, the hotel features comfortable, clean accommodations and quality facilities. The architecture of the hotel also retains historical charm, further enriching the stay. Parking and accessibility are additional conveniences that stood out in the reviews.
Friendly staff and high standards of service contribute to the positive guest experience, making City Express by Marriott Puebla Centro a reliable choice for both leisure and business travelers looking to explore downtown Puebla.
Breakfast
However, there are areas for improvement. Several reviews pointed out that the breakfast menu can be repetitive, lacking in variety and sometimes not meeting expectations in terms of taste and presentation. The use of paper plates and plastic cutlery detracted from the dining experience for some. Additionally, some guests found the breakfast selection to be quite basic and suggested the addition of new elements to enhance the overall variety and appeal.
Another common sentiment was that while the breakfast is plentiful and includes an acceptable range of dishes, some items such as the fruit and eggs could be improved in terms of quality and flavor. A few guests also noted issues with the breakfast being served cold and the dining area being somewhat small, leading to limited seating during busy times.
In summary, while the breakfast at City Express by Marriott Puebla Centro has many positive attributes, including friendly service and a decent range of options, there is room for improvement, particularly in adding more variety and enhancing the quality of certain food items.
Rooms
The hotel’s excellent location adds extra value, providing convenient access to local attractions. Rooms are typically outfitted with necessary amenities, although some guests encounter minor inconveniences such as noisy air conditioning units and limited natural light. Also noted were occasional noise disturbances from adjacent rooms and through walls, suggesting a lack of soundproofing.
While some reviews mentioned issues like dampness and artificial lighting, the overall sentiment towards room comfort, cleanliness and the hotel’s general facilities remains positive. The attentive and friendly staff, along with the facility's cleanliness, contribute to a satisfactory and restful stay. The included breakfast also receives favorable mentions, enhancing the overall guest experience despite the hotel not offering restaurant or room services for lunch and dinner.
Beds
Cleanliness
Additionally, the rooms are not only clean but also comfortable and pleasant, contributing to a positive ambiance. The cleanliness extends to the hotel's secure surroundings. Its convenient location further enhances the overall experience, being easily accessible and close to the center of Puebla. Most guests seem to appreciate the thoroughness of the COVID-19 cleaning protocols, although a few noted inconsistencies. Despite this, the general sentiment is one of satisfaction with the sanitary conditions and the attentive service provided by the hotel staff. Overall, City Express by Marriott Puebla Centro is highlighted as a clean, comfortable and secure place to stay.
Staff
Cleanliness is highly regarded, reflecting a well-maintained environment and the cleaning staff receive special mention for their super friendly and thorough service. Guests repeatedly praise the kind and courteous nature of both the front desk and restaurant staff, who are readily available to resolve issues promptly and effectively.
While the overwhelming majority of reviews highlight positive experiences with the staff, a few guests did encounter challenges with booking issues, rude service and unsatisfactory problem resolution. Despite these occasional negatives, the overall impression remains positive, emphasizing the friendly and helpful nature of the hotel's personnel. This attentive and welcoming atmosphere significantly enhances the stay at this well-located hotel.
Wi-Fi
Parking
However, some reviews mention that the parking service could improve in efficiency and there is no access gate to the parking lot. Despite these minor drawbacks, the secure and plentiful parking, combined with an excellent overall stay in Puebla, makes City Express by Marriott Puebla Centro a solid choice for travelers requiring dependable parking facilities.
4 Star
Business
No, City Express by Marriott Puebla Centro doesn't have any pool.
No, a spa isn't available at City Express by Marriott Puebla Centro.
No, City Express by Marriott Puebla Centro doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Puebla Centro.
Yes, City Express by Marriott Puebla Centro has a gym.
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