Hotel Boutique Casareyna
Hotel in Puebla
9.2
Excellent
From C$137
From C$137
Info Summary of reviewsHotel Boutique Casareyna is a luxurious and comfortable 5-star hotel located in the heart of Puebla. Guests rave about the hotel's very good and great location, which is just outside the colonial old town but still within easy walking distance to the center. The hotel's restaurant serves delicious cuisine with excellent service and the breakfast options are quite delicious with a good price-to-value ratio. The hotel's spacious and beautifully designed rooms are a standout feature with guests describing them as luxurious and comfortable. The hotel is also praised for its cleanliness with everything being spotless from the rooms to the facilities. The staff is friendly, professional and always willing to help with anything guests may need. The rooftop pool and hot tub are also a favorite feature among guests. Overall, guests highly recommend Hotel Boutique Casareyna and will remember it as one of the best they've visited.
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8.7
Very Good
From C$86
From C$86
Info Summary of reviewsGuests highly recommend La Quinta by Wyndham Puebla Palmas Angelopolis for families with children, as the hotel has spacious suites and a family-friendly atmosphere. The location is highly convenient with easy access to the city center, shopping and places of interest. The cleanliness of the rooms and the pool is highly praised by guests and the staff is exceptional with a focus on attentive and friendly service. While the breakfast received mixed reviews, most guests appreciated the included buffet. The beds are comfortable with guests praising the pillows and tranquility of the rooms. Overall, guests highly recommend La Quinta by Wyndham Puebla Palmas Angelopolis for a pleasant and enjoyable stay.
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Family Friendly Hotel

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Indoor Pool    Rooftop Pool    Panoramic View Pool  

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Banyan Tree Puebla
Hotel in Puebla
9.0
Excellent
From C$252
From C$252
Info Summary of reviewsBanyan Tree Puebla is a luxurious and exceptional hotel located in a great spot for exploring the city. Guests can enjoy the rooftop pool with fantastic views and delicious food and drinks. The staff is professional, helpful and friendly, making guests feel at home. Rooms are spacious and decorated with authentic Mexican style with modern touches, providing a peaceful and comfortable stay. While the breakfast and dinner options are hit or miss, they are generally good with some standout options. The cleanliness of the hotel is commendable with efficient cleaning services and the amenities are immaculately kept. Overall, Banyan Tree Puebla is a perfect place to stay for a luxurious and relaxing experience in the charming city of Puebla.
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9.2
Excellent
From C$90
From C$90
Info Summary of reviewsThe Ramada Encore by Wyndham Puebla enjoys largely positive reviews with some standout features frequently mentioned across different categories.

The hotel's strategic location is highly valued by guests for its proximity to Val'Quirico, Cholula and the Premium Outlet Puebla, making it an excellent choice for shopping and quick trips to nearby attractions. Although the distance from Puebla's city center and challenging GPS navigation are minor drawbacks, the convenient roadway access and closeness to Tlaxcala and Mexico City make it favorable for many travelers.

The breakfast experience is another highlight with guests praising the buffet for its delicious variety and quality. The well-maintained dining environment and exceptional staff service enhance the experience, although it could benefit from minor improvements like better organization during busy periods and extending breakfast hours.

Dinner reviews are more mixed. The dinner buffet receives positive feedback for its wide selection and quality, whereas a la carte dishes are criticized for being expensive and bland. Slow service and limited menu options are noted, yet many guests still enjoy delightful dining experiences with the complimentary drinks being a nice touch.

The rooms at Ramada Encore are highly rated for their comfort, spaciousness and cleanliness. Modern décor, comfortable beds and well-kept environments add to a restful stay. There are occasional issues such as external noise and missing amenities, but the overall sentiment remains positive.

Guests frequently commend the hotel’s cleanliness, noting meticulous housekeeping throughout the facility, contributing to a superior and pleasant atmosphere ideal for short stays.

The hotel staff consistently receive accolades for their friendliness and attentiveness, creating a welcoming environment. Although there are isolated incidents of less satisfactory service, the majority of interactions are positive and contribute significantly to guest satisfaction.

WiFi feedback is mixed with both praise for strong signal and reliability and criticism for issues like slow speeds and connectivity problems in certain areas. This suggests that while the internet service meets expectations for some guests, it falls short for others.

The gym is functional, modern and clean with good quality equipment. Despite being small, it meets guests' workout needs, though it could be improved by ensuring 24-hour availability and adding more equipment.

The pool receives mixed reviews. Its indoor, heated setup is appreciated, especially by families with children. However, issues like its small size, overcrowding and inconsistent maintenance detract from the experience.

Parking at the hotel is generally well-received, described as spacious, well-maintained and secure. Though the lot can be tricky to navigate and could use more surveillance, it remains a significant convenience for guests.

The family-friendly environment with amenities like a playroom and kids' entertainment area, makes the hotel an excellent option for those traveling with children. The staff’s readiness and the spacious rooms further enhance the family stay experience.

In summary, Ramada Encore by Wyndham Puebla offers a comfortable, modern stay with exceptional service and convenience, particularly valued for its strategic location, clean environment and family-friendly amenities. Despite minor areas needing improvement, it stands as a recommendable option for both business travelers and vacationing families.
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9.2
Excellent
From C$80
From C$80
Info Summary of reviewsThe Holiday Inn Express Puebla, an IHG Hotel is highly recommended for those wanting a comfortable and clean stay in the city. Guests praised the convenient location, excellent service from friendly staff and comfortable beds. While some guests noted minor issues with breakfast and the pool, the majority appreciated the convenience and variety on offer. The hotel's cleanliness was consistently mentioned with spotless facilities and impeccable rooms. Additionally, guests appreciated the parking facility and great value for the price. Despite minor issues, the overall consensus is that the Holiday Inn Express Puebla is an excellent choice for a flexible and pleasant stay in the city.
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NH Puebla Centro Histórico
Hotel in Puebla
8.3
Very Good
From C$81
From C$81
Info Summary of reviewsNH Puebla Centro Histórico is centrally located in the heart of Puebla's historic center, placing guests within walking distance of key attractions such as the Zócalo, Amparo Museum and Palafoxiana Library. This strategic location is highly praised for its convenience, allowing easy exploration of the city's vibrant culture and colonial charm while still offering a quiet and restful stay.

The breakfast service at the hotel is a major highlight, consistently commended for its delicious and varied options. Guests enjoy a large selection of fresh fruits, juices, yogurt, sweet and savory breads and custom-made egg dishes. Although some find the cost of breakfast somewhat high, the quality, variety and attentive service make it a worthwhile experience.

Dinner service, however, receives mixed reviews. While many appreciate the tasty and reasonably priced dishes, slow service and inattentive staff are recurring issues. Instances of cold or poorly prepared food detract from the overall dining experience.

Guests find the rooms spacious, clean and comfortable, particularly noting the large and cozy beds. Despite occasional remarks about dated decor and minor maintenance issues, the overall impression remains positive. The hotel’s cleanliness is commendable in most areas, although there have been reports of inconsistency, particularly with hallway carpets, pool area cleanliness and some other public spaces.

Staff at NH Puebla Centro Histórico are frequently described as friendly, professional and helpful. The receptionists and housekeeping staff receive particular praise for their efficiency and attentiveness. However, there are occasional mentions of unfriendly or inattentive service by some members.

The hotel's WiFi service is appreciated by many for its reliability and speed, especially in the rooms. Nonetheless, a number of guests experience connectivity issues or find the WiFi slow and unstable.

The gym is generally considered functional and well-maintained, open 24 hours and equipped with the essentials for a basic workout. However, some guests feel that better maintenance and improvements are needed.

The rooftop pool, despite providing stunning views and a pleasant atmosphere, often appears poorly maintained with issues of cleanliness and cold water deterring some guests.

Parking is convenient with onsite secure and valet parking services receiving positive feedback for their efficiency. Some guests, however, express concerns about extra costs and lack of clear communication regarding parking fees.

The family-friendly atmosphere, spacious family rooms and rooftop pool make NH Puebla Centro Histórico a good choice for families. Although some improvements in maintenance and cleanliness in family areas are necessary, the overall experience is positive.

In conclusion, NH Puebla Centro Histórico offers a central and convenient base for exploring Puebla with excellent breakfast service, comfortable rooms and a friendly staff. While there are areas for improvement, particularly in dinner service, WiFi and pool maintenance, the hotel provides good value and a pleasant stay for most visitors.
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9.4
Excellent
From C$252
From C$252
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9.1
Excellent
From C$88
From C$88
Info Summary of reviewsHoliday Inn Puebla La Noria, an IHG Hotel, is a great option for travelers looking for a comfortable and convenient stay in Puebla. The hotel's location is excellent with many guests describing it as convenient and practical, yet still close to attractions and the historic center. The breakfast receives mostly positive reviews with guests appreciating the variety of options available and the live music during buffet breakfast. The rooms are comfortable and well-equipped with great amenities and excellent views of the city and Malinche available from some rooms. The hotel is also praised for its cleanliness with many guests describing it as extremely clean and well-maintained. The staff are friendly and provide excellent service with personal attention received from valet parking to receptionists and restaurant staff. The hotel offers convenient and free parking, although some guests have noted issues with the location of the car park. The beds are also highly praised with guests describing them as super comfortable and very good. Overall, Holiday Inn Puebla La Noria, an IHG Hotel, is highly recommended for its excellent service, affordable prices and comfortable amenities.
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JF Grand Puebla
Hotel in Puebla
9.2
Excellent
From C$83
From C$83
Info Summary of reviewsJF Grand Puebla emerges as an exceptional choice for travelers, combining a strategic, central location with luxurious, tranquil surroundings. Guests enjoy its proximity to Avenida Juarez, hosting an array of bars, clubs and diverse dining options and appreciate the ease of access to main highways connecting them to Puebla’s historic center, Cholula and other attractions.

The hotel's rooms consistently receive high marks for their spaciousness, comfort and cleanliness, often described as better than those in many well-known hotel chains. The immaculate standards, coupled with comfortable beds and modern amenities, provide a satisfying stay. Many rooms offer stunning views, enhancing the overall experience.

Guests frequently praise the staff for being friendly, attentive and helpful, contributing significantly to the memorable service. The valet parking service also gets favorable mentions, highlighted for its comfort and effectiveness, despite occasional busyness during peak times.

While the breakfast receives mixed reviews, many rave about the quality and taste of the food, pointing out the American-style dishes and the pleasant service. The need for more variety in the buffet is noted, yet the overall reception remains positive. The dinner experiences mirror this sentiment with the beautiful restaurant setting and delicious food praised, although there's room to improve on the menu variety and service speed.

The hotel's cleanliness stands out as a key strength with guests continuously admiring the spotless condition of the rooms and facilities, supported by meticulous daily cleaning services. The peaceful, beautiful and safe neighborhood further enhances the comfort and appeal.

The WiFi and gym receive mixed feedback, indicating a variability in user experiences. While some find the internet connection perfect for work, others encounter weak signals or connectivity issues. The gym is appreciated for its inviting space and views but noted for limited and somewhat neglected equipment.

For families, JF Grand Puebla is a recommended option, offering a cozy and secure environment suitable for those with kids, though some noise disturbances from other families are mentioned. The nightlife advantage of the location is underscored by easy access to vibrant evening spots, catering well to those enjoying a lively evening scene.

In conclusion, JF Grand Puebla is lauded as a top-tier hotel offering excellent value for money, distinguished by its outstanding service, prime location and high-quality facilities, making it a standout choice for both leisure and business travelers.
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8.9
Excellent
From C$126
From C$126
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El Sueño Hotel & Spa
Hotel in Puebla
8.7
Very Good
From C$113
From C$113
Info
El Sueño Hotel & Spa is an 18th century residence and a perfect getaway for guests looking to relax in an elegant environment. This hotel features a spa, steam room, solarium and massage cabins, as well as multiple beauty treatment options.
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Summary of reviewsEl Sueño Hotel & Spa is a highly recommended hotel in the heart of Puebla's historic center. Guests praise the hotel's central location, serene environment and warm and cordial staff. The breakfast is also highly recommended with guests describing it as excellent and wonderful. The individually decorated rooms are comfortable and beautifully designed with some even featuring private jacuzzis. The hotel is also praised for its cleanliness and exceptional staff, who are accommodating and responsive to guest needs. While the wifi may not be the strongest, the hotel is working to improve it. The spa is a must-visit with high-quality and relaxing treatments. The swimming pool, jacuzzi and sauna received mixed reviews, but the valet parking service was highly praised. The beds are comfortable, although some guests experienced uncomfortable pillows. Overall, El Sueño Hotel & Spa is a luxurious and rejuvenating getaway that won't disappoint.
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Quinta Real Puebla
Hotel in Puebla
8.6
Very Good
From C$119
From C$119
Info Summary of reviewsQuinta Real Puebla garners much admiration from guests for its prime location and historical charm. Situated in the heart of Puebla's historic center, the hotel offers easy access to the city's main attractions, making it an ideal base for exploring. Visitors praise the hotel’s beautiful architecture, a restored ex-convent, which blends rich history with modern comfort, creating a unique and tranquil atmosphere despite its central position.

The hotel's breakfast is highly recommended, noted for its elegant ambiance, live piano music and a delicious, varied buffet. The picturesque courtyard setting enhances the morning dining experience. Although some guests find the breakfast expensive, the overall quality and delightful atmosphere receive positive mentions.

Dinner in the hotel is marked by tasty food and a charming setting with live piano music. The bar excels in mezcal and cocktails, adding to the dining experience. While some guests express disappointment in food quality and variety, the overall ambiance and service are well-regarded.

Guestrooms are appreciated for their spaciousness, comfort and beautiful decoration, contributing to the hotel's fairy-tale-like charm. However, areas needing improvement include lighting, ventilation and amenities. Noise levels and inconsistent cleanliness are also noted concerns that impact the overall experience.

Cleanliness throughout the hotel generally receives positive feedback with many guests praising the well-maintained common areas and comfortable rooms. Yet, some reviews point out lapses in housekeeping and maintenance, suggesting a need for more consistency in these areas.

The staff at Quinta Real Puebla are widely recognized for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. While most interactions are positive, occasional lapses in service from the front desk are noted.

WiFi connectivity emerges as a consistent issue with many guests experiencing weak or non-existent signals, especially within guest rooms. Despite attempts by the staff to resolve these issues, WiFi reliability remains a critical area needing improvement.

For families, the hotel offers a welcoming atmosphere with good amenities for children. While minor inconveniences such as room arrangements are mentioned, families generally find the hotel enjoyable and well-suited to their needs.

The lively nightlife around the hotel and in its own courtyard adds to the vibrant environment, though it can lead to late-night noise, particularly on weekends.

Opinions on the hotel beds are mixed with some guests finding them extremely comfortable while others experience discomfort due to bed firmness or size. Although issues like these vary, the overall cleanliness and care of the bedding are appreciated.

Quinta Real Puebla aspires to five-star standards, offering exceptional service, beautiful surroundings and a historical ambiance. However, maintenance issues and certain service aspects could be improved to fully meet five-star expectations.

Overall, Quinta Real Puebla is a highly recommended destination for its excellent location, historical charm and friendly service with some areas needing attention to enhance the guest experience further.
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8.0
Very Good
From C$86
From C$86
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Casona Maria
Hotel in Puebla
9.1
Excellent
From C$123
From C$123
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8.4
Very Good
From C$79
From C$79
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9.1
Excellent
From C$97
From C$97
Info Summary of reviewsThe Holiday Inn Puebla Finsa, an IHG Hotel provides a comfortable and hospitable stay with exceptional service from its staff. Guests rave about the strategic location, which is convenient for exploring the state's various attractions. The breakfast is delicious, varied and buffet-style despite not being included in the price. The rooms are spacious, comfortable and clean with luxurious options such as jacuzzis in some. The pool area is beautiful, heated and covered with attentive staff catering to the needs of the guests. The hotel offers excellent parking facilities with covered and valet parking available. The hotel is suitable for families with children, although some guests were not informed of the need to reserve a spot at the pool in advance. The beds are super comfortable, providing guests with a good night's rest. Business travelers will benefit from excellent facilities and amenities, including a quiet and comfortable atmosphere. Overall with no negative comments mentioned in five-star reviews, the Holiday Inn Puebla Finsa is a top-notch hotel with fantastic amenities, making it an excellent choice for travelers.
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9.3
Excellent
From C$287
From C$287
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Gran Hotel de Puebla by HNF
Hotel in Puebla
9.2
Excellent
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9.2
Excellent
From C$206
From C$206
Info Summary of reviewsThe Grand Fiesta Americana Puebla Angelópolis is a highly recommended hotel with exceptional service, comfortable accommodations and superb facilities. Guests love the hotel's fantastic location, which is close to many restaurants, cafes and supermarkets, making it easy to access quality shopping. The breakfast is a standout feature with delicious buffet options and excellent variety of flavors and dishes. The rooms are modern, spacious and well-decorated with comfortable beds and excellent bathroom amenities. The hotel's focus on cleanliness is highly praised with reviewers consistently mentioning how modern, well-maintained and immaculate the facilities are. The staff is exceptional with guests describing them as excellent, friendly, kind and accommodating. The beds are also highly praised with guests describing them as comfortable and perfect for a restful night's sleep. Overall, the Grand Fiesta Americana Puebla Angelópolis is an excellent option for a relaxing and enjoyable stay in Puebla.
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Casa Pepe
Hotel in Puebla
9.3
Excellent
From C$18
From C$18
Info Summary of reviewsCasa Pepe presents an exceptional hospitality experience, frequently praised for its prime location, cozy ambiance and wide array of amenities. Nestled in the heart of Puebla, this hostel places guests within walking distance of iconic landmarks such as the cathedral and the Zócalo, allowing effortless exploration of the city's historical and cultural treasures. The neighborhood's charm with pedestrian-friendly and shaded streets, further enhances the stay. Accessibility is a major plus, as Casa Pepe is near the L3 bus line and various central amenities like bars, restaurants and markets.

The hostel's breakfast offerings receive high acclaim for their variety and deliciousness, ranging from traditional Mexican dishes like enchiladas and chilaquiles to international choices, complemented by coffee, juice and fresh fruit. Though a few guests noted limited menu options and slow service, the general sentiment highlights the breakfast as adding considerable value to the stay.

Casa Pepe's dinner experiences garner positive reviews for their flavorful dishes, despite some mentioning smaller portions and spicy options. The restaurant's offerings, combined with a lively evening ambiance that includes karaoke and a bar, contribute to a well-rounded dining experience.

Guests consistently appreciate the spacious, clean and modern rooms. The well-maintained facilities, including large comfortable beds and stylish decor, make for a comfortable retreat. Despite occasional comments about insufficient natural ventilation and minor issues like water leakage, the rooms largely deliver on comfort and cleanliness.

The exceptional staff at Casa Pepe adds significantly to its charm, receiving frequent commendations for their friendliness, professionalism and helpfulness. The staff's ability to speak English and provide local insights enhances the overall guest experience, making it a highlight of the hostel.

Cleanliness is a standout feature with reviews often noting the spotless condition of rooms, bathrooms and common areas. The attention to detail by the housekeeping staff ensures a consistently hygienic environment.

While the free WiFi has mixed reviews with strong connectivity in certain areas but inconsistencies elsewhere, particularly in private rooms, the general sense is that it suffices for basic needs.

Parking options, including secure garages nearby and valet services, are generally appreciated, though not directly part of the hotel. Some guests mentioned minor inconveniences like complicated parking routes.

Casa Pepe offers a vibrant nighttime experience with access to local nightlife and entertainment activities like happy hours and tours, complemented by a quiet, restful environment within the hostel.

The beds, especially in private rooms, are frequently described as comfortable and well-designed with privacy curtains and individual reading lights enhancing the dormitory experience. While some found the dorm beds too hard or the pillows uncomfortable, the majority of reviews express satisfaction with the bedding.

Overall, Casa Pepe often exceeds expectations, offering a blend of hostel charm with four-star hotel-like comfort and amenities. Its modern decor, cleanliness and strategic location make it an outstanding choice for travelers seeking to immerse themselves in the cultural heart of Puebla.
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