Puebla19.01767000,
-98.26782900,
2do. Retorno Osa Menor No.4 Reserva(Show on Map)
9.4
Excellent
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1 room2 guests1 room, 2 guests
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Summary of reviewsHampton Inn & Suites By Hilton Puebla consistently impresses guests with its outstanding service, comfort, and strategic location. Nestled in a serene area near Angelopolis and the Anáhuac University, the hotel offers a quiet retreat with convenient access to Puebla's attractions and picturesque views of volcanoes. Despite being slightly distant from the bustling city center, the location's tranquility and security are appreciated by travelers.
The breakfast experience is highly commended for its quality and variety, providing a delightful start to the day. While some guests seek more menu diversity over extended stays, the plentiful selection of fresh fruits, quality coffee, and delicious bread is generally satisfying and enhances the overall stay.
Guest rooms are lauded for their comfort, cleanliness, and well-thought-out amenities. The beds, in particular, receive high praise for being comfortable, ensuring restful sleep. The spaciousness and upkeep of the rooms contribute to a cozy and inviting atmosphere, complemented by the professionalism and attentiveness of the staff.
Cleanliness across the hotel is consistently highlighted, with guests noting the spotless and new appearance of the facilities. The tasteful décor adds to the inviting ambiance, exceeding expectations for a 3-star hotel. The staff is often described as friendly and attentive, further enhancing the guest experience. While there may be occasional dissatisfaction with specific interactions, the overall sentiment remains positive.
Families find the hotel appealing due to its family-friendly environment, though a lack of certain amenities like cribs should be noted. The location's convenience allows easy access to nearby family activities and events.
Parking at the hotel is complimentary, offering straightforward access, though some guests express concerns about security and maintenance. Overall, Hampton Inn & Suites By Hilton Puebla stands out as a commendable choice for travelers seeking comfort, excellent service, and convenience, ensuring a gratifying stay in Puebla. Show more
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Categories
Family Friendly Hotel
This hotel offers family-friendly accommodations with suites and complimentary breakfast. Its location provides access to attractions in Puebla.
Dog Friendly Hotel
This hotel welcomes pets with a non-refundable fee and size restrictions. It offers free parking and complimentary breakfast, adding convenience for guests traveling with animals.
Hotel with Parking
The hotel provides free private parking and has a private parking garage on site, ensuring a secure place to park.
Accessible Hotel
This hotel provides wheelchair-accessible facilities and specifically offers wheelchair-friendly rooms with wheelchair-accessible bathrooms. Some bathrooms include a roll-in shower and a bath. Additionally, wheelchair-accessible parking is available.
Hotel with Gym
Hampton Inn & Suites By Hilton Puebla features a well-equipped fitness center for a great workout.
3-Star Hotel
This hotel provides a comfortable and reliable stay with well-appointed suites. It is suitable for both short and extended stays, offering amenities like free breakfast and a fitness center.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Room Types
Double Room with Two Double Beds - Non-SmokingThe unit offers 2 beds.
Queen Room - Non-SmokingThe unit offers 1 bed.
Queen Suite - Non-Smoking
Guest Reviews
9.4
Excellent
Location
Hampton Inn & Suites By Hilton Puebla offers a unique location that is recognized for its tranquility and convenience. Nestled near Angelopolis and the Anáhuac University, it's ideal for those attending local events or exploring the vicinity, with easy access to ring roads that connect guests to Cholula and Puebla. Visitors appreciate the serene atmosphere and the peace within the hotel's facilities, which provide unmatched comfort alongside striking views of the surrounding volcanoes. Clean and central, the hotel benefits from its proximity to nearby shops and tourist attractions, making it a strategic choice for planned walks and explorations.
Despite being a bit removed from the bustling city center, this hotel provides a quiet retreat with a sense of security that guests value. The area is notably safe and accessible, though it may require navigating streets that are less than optimal in condition. The facilities are consistently praised for their cleanliness and comfort, adding to the appeal of this well-situated property. While some guests mention that the location is somewhat distant from main avenues, others find its placement advantageous for their travel itineraries, underscoring the varied preferences of travelers who choose Hampton Inn & Suites By Hilton Puebla for their stay.
Breakfast
The breakfast experience at Hampton Inn & Suites By Hilton Puebla receives mostly positive remarks from guests, highlighting its completeness, good quality, and delicious taste. The breakfast, typically served buffet-style, is frequently described as very tasty, varied, and a satisfying way to start the day. Many guests appreciate the inclusion of breakfast in their stay, finding it excellent and a step above offerings at other hotels. Cleanliness and the attentiveness of the staff during breakfast further enhance the experience. However, a few guests express a desire for more variety in the menu, noting that after several days, the offerings can become repetitive. Despite these minor critiques, the breakfast generally fulfills expectations with its ample selections, fresh fruit, good quality coffee, and delectable bread. Overall, the breakfast service seems to contribute significantly to an enjoyable and pleasant stay.
Rooms
The rooms at the Hampton Inn & Suites By Hilton Puebla enjoy high praise from guests for their comfort and cleanliness. Visitors consistently mention that the beds are notably comfortable, and the beddings are in excellent condition. The rooms are described as spacious and well-maintained, with cozy and inviting atmospheres ideal for relaxation. Despite a few mentions of smaller-sized rooms, guests still find them well-equipped, clean, and organized. Many appreciate the quietness of the location, contributing to a restful stay. The new and spacious facilities add to the overall positive experience, with some rooms even offering a view of the volcano. Guests also highlight the attentive and respectful staff, underscoring the hotel’s good cost-to-benefit ratio. The complimentary breakfasts receive accolades, being described as delicious and part of what makes the hotel stay worthwhile.
Beds
At the Hampton Inn & Suites By Hilton Puebla, guests frequently praise the comfort of the beds, highlighting the plush mattresses and soft pillows that contribute to a restful sleep experience. The quality of the bed linens also earns positive remarks, with many guests noting their noticeable comfort. While most reviews celebrate the coziness offered, a few guests mentioned issues such as slightly sunken mattresses or slanted beds that impacted their ability to fully relax. However, the overwhelming sentiment is that the beds are very comfortable. Along with the excellent comfort of the rooms and a superb location, the hotel provides a satisfying stay for visitors seeking relaxation and convenience.
Cleanliness
Visitors to the Hampton Inn & Suites By Hilton Puebla consistently praised its impeccable cleanliness, with numerous guests remarking that the hotel was spotless and everything appeared new. The rooms are described as being clean, comfortable, and well-equipped, offering spacious areas and modern amenities. Guests appreciated the excellent service provided by the staff, citing a combination of attentive service and the pristine condition of the facilities. The hotel's central location and quiet environment further contributed to a pleasant stay. Many were impressed by the tasteful décor and comfortable settings, including the lobby, which is described as both comfortable and inviting. Despite being categorized as a 3-star hotel, the establishment exceeded expectations in terms of cleanliness, service, and overall experience, making it a highly recommended choice for travelers seeking a comfortable and well-maintained accommodation.
Staff
The guest reviews of Hampton Inn & Suites By Hilton Puebla paint a picture of a hotel where the staff consistently delivers an excellent level of service. Guests are greeted with friendly and attentive treatment across various areas of the hotel, from the breakfast area to reception. While interactions with reception staff show occasional dissatisfaction, the overall sentiment is overwhelmingly positive, particularly with the morning reception staff noted for their kindness and support. The staff, described as humble, polite, and extremely attentive, ensures that visitors feel comfortable and cared for during their stay. Attention to detail, from addressing questions to ensuring comfort and cleanliness, contributes to a welcoming environment. Guests frequently commend the team for their warmth and responsiveness, highlighting the hotel's commitment to creating a satisfying and relaxing experience.
Parking
Hampton Inn & Suites By Hilton Puebla offers guests complimentary and easy access parking, appreciated by many for its convenience. The parking area is ample and provides sufficient space for most visitors. Despite these positives, some guests have raised concerns about safety and maintenance, noting incidents of break-ins and theft. While the parking is not covered, making it less suitable for extended stays, it remains a good choice for those visiting Puebla and its suburbs. The hotel's location and straightforward parking access make it an appealing option, though some caution might be warranted regarding vehicle security.
Family
Hampton Inn & Suites By Hilton Puebla is a welcoming destination that caters well to families, providing clean and quiet facilities that are appreciated by guests of all ages. The hotel proves to be an excellent choice for a family trip, where everyone can enjoy a comfortable and inviting environment. The breakfast offerings receive high praise for their organization, ample selection, and cleanliness, delighting families and even garnering particular approval from younger guests. The hospitable staff consistently enhances the experience, showcasing friendliness across all areas of service.
However, potential visitors should consider some limitations if traveling with children. There is a noted absence of cribs available for infants, which may require advance planning for accommodations. Additionally, while the rooms are generally well-received, families may find the space somewhat restricted for their needs. Some guests also raised concerns about the softness and heat-generating material of the pillows, which might affect comfort during rest.
Despite these minor setbacks, the hotel's location proves convenient, facilitating easy access to nearby activities and events. Overall, Hampton Inn & Suites By Hilton Puebla stands out as a family-friendly destination with commendable staff and a satisfying breakfast experience, ensuring a pleasant stay for families looking to explore Puebla.
No, Hampton Inn & Suites By Hilton Puebla doesn't have any pool.
No, a spa isn't available at Hampton Inn & Suites By Hilton Puebla.
Yes, Hampton Inn & Suites By Hilton Puebla welcomes dogs.
Yes, parking facilities are available at Hampton Inn & Suites By Hilton Puebla.
Yes, Hampton Inn & Suites By Hilton Puebla has a gym.